Always great food at Sardis. Have thankfully never had an issue with service, parking, space, taste, or vibes. Will always return when thinking of Peruvian chicken and such. Several places to sit and eat and wide comfy booths. read more

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Famous Chef Thomas Reviews: Sardi's Pollo a la Brasa (Clinton, Maryland) The Verdict If a restaurant wishes to test its understanding of hospitality, it is not found in the complexity of its menu, but in the grace with which it handles a simple request. At Sardi's in Clinton, the answer, in this case, is clear, and it is not favorable. The Examination A. Foundation : The Establishment Sardi's has long positioned itself as a dependable destination for rotisserie chicken and Peruvian-inspired comfort. For years, The Famous Chef Thomas was not merely a customer, but a consistent patron, returning regularly, investing both time and money into the establishment. The food, while not revolutionary, delivered consistency. The relationship, however, was the true asset. And that is precisely what was mishandled. B. Structure : The Request The request was simple: A standard side of mixed vegetables, unchanged in portion, slightly adjusted in composition. A modest increase in corn within a dish that already contains corn. No additional cost burden. No operational disruption. No deviation from the existing ingredients. This is not culinary innovation. This is basic accommodation. Yet, the request was denied. Not once, but twice. C. Discipline or Failure : The Breakdown A single denial may be dismissed as an oversight. A second confirms policy over judgment. Escalation to management should represent recovery, an opportunity to restore the customer relationship. Instead, it compounded the failure. The response, lacking flexibility and refinement, revealed something deeper than a one-off interaction. It exposed a systemic issue: a disregard for customer value and an unwillingness to exercise discretion in service. When a loyal patron, one contributing thousands of dollars annually; cannot receive a minor, reasonable accommodation, the issue is no longer operational. It is cultural. Hospitality Assessment First Impression: Previously reliable, now overshadowed by rigidity Hospitality: Inflexible, dismissive under simple pressure Execution of Food: Consistent but ultimately secondary Authenticity / Identity: Undermined by lack of service awareness Value Alignment: Broken, price is no longer justified without respect Final Judgment The Famous Chef Thomas does not measure a restaurant solely by its food, but by its understanding of the guest. At Sardi's in Clinton, a small request revealed a large truth. A year has passed since that final interaction. No return visits. No further patronage. Thousands in lost revenue, exchanged for a refusal that should never have occurred. The Famous Chef Thomas does not recommend this establishment. read more

A staple for over ten years. I love the sides especially the string beans, fried rice and mixed veggies. The chicken at this location was dry. That was disappointing but their white and green sauces propped up the flavor. read more

Love the rewards program! It pays off if you eat there regularly (which I do). Costs nothing to join.

Lamb chops, empanadas, chicken, sides, and desserts are good and flavorful. I unfortunately had a small issue and they were very quick to fix the issue and offered a drink for inconvenience, good service. The place was nice, big, and clean people enjoy to eat in I could tell. Would definitely come again read more

Love the location of this Sardi's. There's plenty of parking and the service is great. I ordered a steak and cheese sandwich for lunch. I did have to wait a little while for it to be prepared. It didn't disappoint. It was well seasoned, loaded with steak, and freshly prepared. I'd recommend this if you visit Sardi's and not in the mood for chicken. I also sampled grill lamb while I was here. It was delicious. Lamb is definitely a future option. read more

Sardi's Pollo A La Brasa - Street sign - Fast Food Near Me - Clinton, Maryland

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The food and service were fantastic. The half chicken had a lot of amazing flavor. The veggies were cooked to perfect perfection. The whole restaurant looks new and it's well maintained and clean. They are always busy, which we know why! read more

I'm used to the Sardis location in Alexandria VA and just felt the freshness of the food there was miles ahead of this Clinton location! It may just have been me coming at a bad time as my sides tasted like they were out for a while read more

Sardi's Pollo A La Brasa - Half Chicken - Fast Food Near Me - Clinton, Maryland

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The customer service is terrible. I requested a refund after ordering on line arriving and being told the order was being prepared. My second trip to pick up I was told I was waiting for brussel sprouts, after 20 other customers ordered and left I requested a refund. CUSTOMER SERVICE IS TERRIBLE. read more

Okay so Sardis is always good-the flavor of the chicken is consistent across the different locations and it's sooo good! This particular location I've been to a few times and the wait time is hit or miss. I've been there frustrated and annoyed at the service and the wait times and I've also come in and ordered and was in and out. We were regulars in upper marlboro and there was a lady there that was super kind to our kids-would bring them snacks and drinks while they waited and made the experience good. We haven't really experienced a lot of engagement at this one since we moved to Clinton. I know they're newer so I was fixing it time. Okay back to food. The chicken-perfect. The chaufa rice yum! The Brussels are good but greasy. The broccoli is good. The mashed potatoes and diced potatoes are okay. We've tried a few other things but they were just okay. I got the pollo saltado and the steak once-it was okay but when I come nothing ever compares to the chicken. The inside is okay but never very many people actually sitting and eating. They're always just waiting on their food while sitting at the tables. They should try to make it more welcoming inside. Maybe have some events like the chick fil a does to the street to get people to come together and build relationships with the local regulars. read more

Ordered here from THEIR website. Terrible customer service when I called THEIR restaurant to explain how I didn't get part of my order. They outsource to atronix or some company that delivers the orders. Apparently, nothing is ever sardis fault. When calling and talking to employee first time, there is nothing they can do cuz it's atronix fault. Gets hung up on. Second phone call, different employee answers phone and same answer: not our fault, we put in bag and checked before handing to delivery, gives us atronix number. Call atronix and and they say they don't do refunds thru their company and there is no supervisor there since everyone is the same employee level. Recall for the 3rd time sardis, Marie refuses to give her last name once we say complaint since we didn't get food and "couldnt" get a refund. There was also not an "easy" way to get a refund and process it on their side. Then magically the manager appeared over the phone and found out how to issue a refund. How difficult was that and couldn't have been done instantly the first time? There will be no more sardis from us. We lost any respect we had for this Peruvian chicken. The wings were under seasoned and not worth since you got 7 in an order. The ceviche was bland. Do not order here. Go elsewhere. We will never be back. Jake n kev read more

The server was very helpful with suggesting the roasted cauliflower as a side. It was perfect. Everything was good.

Customer service will ruin a franchise. I'm waiting and waiting not helped. I went through the line and wasn't given clear directions. Waited and watched people behind me get served and I'm waiting in line and ZERO HELP. Finally I say something and then the cashier isn't nice at all like I'm bothering them. YOU GUYS NEED to seriously get the cashiers in check because they will drive people away. Not to be rude but at least someone who speaks English decent enough to help out those, especially first time visiting. Hate to visit somewhere and not feel wanted when I'm the one spending money. read more

Fresh food with healthy options . I stopped here with my sister after church and while there was a lot of foot traffic (pick up, door dash, and dine in orders) the staff was very efficient, polite, and helpful. My food was fresh and the servings provided a great value. The Brussels and carrots were seasoned so well (as were the green beans because I tried my sister's) and my chicken was flavorful. Also enjoyed my empanada but wished it had its own sauce to accompany it. I was definitely please with my meal and will definitely return when I'm back on town! read more

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Ordered no tomatoes no onions 2 separate times, came with both, both times. Cheeseburger was raw not rare.

The cashiers were fantastic tonight . Took care of me pretty darn good .. kudos to the team

First things first, the location of this Sardis is beautiful. You can clearly see the investment, which is wonderful. Now onto the food, the portions were big and shareable. Great for a family meal! I appreciated that it was hot and fresh. As you'll see in the photos, the presentation was very good. However, it was all too salty to enjoy (except for the plaintains). All of our group reacted the same way. While it's not for me, I know it will do well in the area. read more

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I enjoy the food but I'm done. Hair was in my food! Freaking gross! I really wish the establishments in our area would do better. read more

Sardi's Pollo A La Brasa - Fast Food Near Me - Clinton, Maryland

One of my favorite "fast food" go-to's right in my backyard?!?! Win-Win! The Woodyard Road location is doing their thing (for the most part) as far as the food and cleanliness of the restaurant is concerned. They have some logistical kinks to work out ... lines, traffic flow, etc. buttttt the hostess, ASHLEY was ON POINT at my last visit. She was giving TOP SHELF customer service to EVERYONE! I watched Ashley effortlessly work the room - helping with orders, giving out courtesy cups, directing traffic and more ... AND HER SMILE & PLEASANT ATTITUDE NEVER CHANGED! Friends, Ashley's personality made up for one of the little wingettes Sardi's sold me as a 3-piece dark. (See pic) Nevertheless, the food was still GOOD. I'm still a Sardi's fan. I'm just hoping for normal sized chicken portions and that all of their hostesses are like ASHLEY. read more

Sardi's Pollo A La Brasa - Sardi's 3 piece dark meat - Fast Food Near Me - Clinton, Maryland

Honestly I'm a little surprised that this Peruvian Restaurant in Clinton has many negative reviews, because my experience has been super positive. I work part time in a retail store nearby so this spot has opened recently and since it's not too far, I wanted to give it a try; it was perfect! A quarter dark chicken would fill you up but I went with half dark chicken and two red sauces. In my opinion it was yummy as heck. As a side, I went with double French fries which just came out fresh. Overall, food was amazing! People serving food was different than chipotle kind of people. They were friendly and presentable especially the lady at the register. She was smiling the whole time. I paid total of $16.43 that includes half dark chicken and two sides for $15.50 as well as 93 cents for sales tax. Price was okay but not great. Finally, it's huge inside. This is not the first time I'm going to a Sardis restaurant. There was another one by College Park so it was no different than those. Nothing fancy. One thing I noticed is that there was a lady who was consistently cleaning the tables which makes a difference! Considering that there are not many restaurant options in this neighborhood, this Peruvian restaurant is highly recommended. I'll be back! read more

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First I'm biased! I love Sardis!! We have tried the whole chicken, quarter chicken, half chicken ( just the chicken) which is great for a hot meal to feed your family. I personally love the lamb!! The steam veggies are the best, and the fried rice is good as well. Service at each Sardis has always been good. Staff is friendly and always willing to help. Always clean and smelling good!! The smell brings you in the front door driving by. A great try!! read more

I actually got a chance to stop in here 6-16-24, we weren't greeted immediately or anything because two young ladies were too busy playing around although they saw us standing there. A bit annoyed and a guy seeing the frustration came over to help and then we were finally acknowledged (smfhh) didn't need it after all of that and a young man came from the side to help. We ordered two half chicken meals one with Brussels & Carrots (which was very dry )with white rice & black beans the other with mashed potatoes and gravy with white rice and black beans. The chicken had a different taste (nothing bad at all) like a seasoning but still the chicken meat tasted the same!!! The mashed potatoes and gravy was soo good!. They measure their sides here with a scooper! so you have to ask for a little more (they put another scoop of rice on top), This location offers garlic broccoli. A young lady named Nelly/Nellie ended up helping us with the rest she was conversational and pleasant, her nail tech is bomb her nails were so decorative. Would I return here yes!! But to let it be noted Customer service & being attentive goes a long way and know to play on your break! This location has lots of seating ambience very clean and comfortable. read more

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I have been going to Sardi's since the time they only offered catering, but I'm tied of giving them my money and the vegetables are constantly be served barely cooked. First, the string beans use to be very tasty and now it seems like they only steam them. I keep trying to give them another chance, But today is the last time I'll be going there. This evening I decided to get the mixed vegetables and all of it was poorly cooked, hard as a rock and not edible. I don't usually give reviews, but this is ridiculous. I'm done!! read more

Their wait time was ridiculous. I ordered the Peruvian seasoned fish and the 3pc dark meat. I waited for my food for 40 minutes. Unacceptable! read more

Food is good tasting. Are the standard chicken with sides. Now wanted to try the cake. Red velvet and let me tell ya I'm glad the same person who does the chicken doesn't make the cake. It tasted like eating tofu with mayo. Disgusting! I actually threw $6 easily in the trash. Do not but the cake. read more

I stopped in for a sub, ended up getting a cheese steak. One of the best that I have had.

Visited the Sardi's in Clinton and now I remember why I stopped going to the Sardi's on Branch Avenue. I did see some familiar faces in the Clinton one that used to be in the Branch Avenue location working. I ordered whitefish (whiting), fried rice and a salad. The young man that took my order was nice, seemed as if he was in training with a young lady behind him that was nice and pleasant. The young man that called the numbers to pick the food up was rude when I asked for sauce. I get my order and begin to head home but quickly remembered that there should be another box in my bag because I asked if the salad was going to be in the box with the fish. Literally returned in less than two minutes, the same young lady that was nice and pleasant acted like I was a ghost when I told her that my salad wasn't in the bag, sent me right to her manager, who immediately apologized and made the salad. I get home ready to eat and saw that the one piece of fish was over a bed of white rice but if my side was fried rice why would I need white rice also, just ask if I still wanted the white rice instead of wasting the food. I doubt if I'll go back in there anytime soon or at all. read more

The 1-star reviews seem to be bots... We have been to this establishment twice now and they have been great. Service is fast and food is fresh! The first time we had their food, we got empanadas and the Revueltas Pupusas (you have to try this). I also got the three piece chicken (with rice and fried rice)and better got the steak frites. On our second venture, we got the steak frites, marinated chicken (with rice and Brussel sprouts- which is very good), empanadas and Revuelta pupusa. They have sauces available- Salsa Verde (and I think it has mayo and not su much of a fan)...I wish they had fresh pico. Also, just got the carrot cake and red velvet for desert so we'll see how those are. Overall, a solid food option for South PG County....need more unique eating places out here that offer affordable quality food that isn't your typical fast food. Oh, and did I mention that the 3 one star review seem to be bots/fakes?! Cheers! read more

Service and foods was amazing!!! Elizabeth did an awesome job answering our questions and giving us recommendations. Can't wait to visit again! read more

Food tastes amazing but idk why the employees are skimping on the sides. Its comical when comparing to other sardis locations. And this is grand opening so its a let down. read more

Sardi's Pollo A La Brasa - Fast Food Near Me - Clinton, Maryland

4/6/23 at 3pm: Staff were disorganized and didn't understand english. No one was wearing masks or hairnets. I asked for a 3 piece dark with mash potatoes and Brussels sprouts. I was given green beans, mash potatoes and gravy and Brussels sprouts. Although I didn't ask for green beans I paid for them to save time. Got home: The chicken was way over cooked and had the feel and consistency of leather. Think chicken jerky. It was very dry. I started to eat the veggies. About 10 min. later I felt intestinal pain and then came the fun part of visiting my bathroom for a spell. This place just opened this month. The facility is spacious. But they have way too many folks working there doing nothing but having a party. Staff without hairnets and masks are bumping into each other... In short: save your money and the Pepto. read more

I jist left out. I purchased a tres Leche and asked for a bag, which was right on the counter, and the girl told me to go down to the other register and smirked. I have never had that kind of horriblr customer service at any sardis. read more

A great Sunday night dinner pickup. Otto made the experience even that much better. This is our 3rd time visiting and he made it feel like it was our first! He was very detailed with describing and suggesting food options and we can't wait! Thank you for hiring GREAT people like him! read more

Visited the Sardi's Location in ClintoN MD and had one of the greatest customer service experiences by My Man OTTO. exceptional Service and would recommend goin thru there. Keep it Goin Sardi Crew read more

The food is exceptional... Simply delicious. The 1 star reviews seem to be from trolls, or the competition. You would be doing yourself a disservice to believe them. My favorites are the chicken of course, the lamb chops, and the salmon dinner. Simply delectable! They do not disappoint. read more

They gave me and my family the wrong sauce and that made me mad. I hope you guys do better in the future. Bye!