If negative stars were an option, this location would earn them easily. The customer service here is not just bad, it is openly hostile and creates an uncomfortable, tense environment for customers for no reason.My first visit, I came in politely and asked basic questions about products because it was my first time in this kind of store and I wanted to understand what I was buying. The employee was dismissive, acted irritated that I even asked, and kept saying she "couldn't use certain words" to explain the products. That made the entire interaction awkward and confusing, like I was being treated as a problem instead of a paying customer. I chalked it up to maybe a bad day or someone new.I came back a second time hoping the first experience If negative stars were an option, this location would earn them easily. The customer service here is not just bad, it is openly hostile and creates an uncomfortable, tense environment for customers for no reason.
My first visit, I came in politely and asked basic questions about products because it was my first time in this kind of store and I wanted to understand what I was buying. The employee was dismissive, acted irritated that I even asked, and kept saying she "couldn't use certain words" to explain the products. That made the entire interaction awkward and confusing, like I was being treated as a problem instead of a paying customer. I chalked it up to maybe a bad day or someone new.
I came back a second time hoping the first experience was a fluke. It was not. Same attitude, same cold energy, same disdain, and then it escalated. I was told I had to take my hood off or I was not allowed to be in the store. It was about 50 degrees and windy outside. I was not being disruptive, I was not loitering, I was literally trying to shop. The way it was said felt less like a policy and more like a power trip. I should have walked out immediately and I regret giving them my money.I will never return to this location. If you are looking for a place that feels professional, respectful, and actually helpful, avoid this store. There are too many other businesses that will gladly take your money without making you feel unwelcome was a fluke. It was not. Same attitude, same cold energy, same disdain, and then it escalated. I was told I had to take my hood off or I was not allowed to be in the store. It was about 50 degrees and windy outside. I was not being disruptive, I was not loitering, I was literally trying to shop. The way it was said felt less like a policy and more like a power trip. I should have walked out immediately and I regret giving them my money.I will never return to this location. If you are looking for a place that feels professional, respectful, and actually helpful, avoid this store. There are too many other businesses that will gladly take your money without making you feel unwelcome read more
