The service is really bad . It appears when checking out the person is more interested in what…read moretheir coworker is doing . Hardik asks questions and does not listen because he asks the same questions again after you answered already . He may need more customer service training .

Lexi had an attitude. We were using rewards. When I looked at the receipt and saw that we spent…read moreless than the rewards about, she said "it was your birthday reward". I then asked her if I gave her permission to take away the balance. She should have either let me know and let me make the decision or let me purchase some of equal or more value so I wouldn't lose any value!

I love this store because they are always having good sales and they have great products! They…read moredefinitely give you a great value and the service is very professional and the store has so many diffrent selections of items! Love shopping here!

Update: Although I was denied returns of defective beauty…read moreand/or hair products in the past, I was contacted by someone from this store after I posted my review, saying they would accept the return of the defective product. I took it in, and they did accept it for return. Consequently, I have changed my review rating. I enjoy shopping here in general, so I appreciate that. Original review: While I do like this store for good prices on good brands, I would caution anyone to not consider buying any of their hair or cosmetic products. I find that, not only are they often higher priced than Amazon or the cosmetic stores, but all too often they are defective, and can't be used. It is a complete waste of money, as Rack will not accept it for return, even if you literally just bought it, only to find, say, the pump straw completely missing from a pump dispenser product, so it is impossible to use. Spend the time to get all hair and beauty products at Sephora or Ulta, where they will accept a return if the product is defective.

I had the BEST experience at Shoe Palace at Stonebriar Mall in Frisco, Tx today . The Manager…read moreNathan Bennett provided exceptional customer service . He has the most beautiful smile and is very friendly and went above and beyond to make us happy . My daughter is very pleased with her shoes . He is definitely a keeper and is the perfect manager for this store !! We will definitely be back ! We give him a 5 star rating

If you want rude salespeople then this is the store for you! Walked in, no one in the store…read more Asked to look at a pair of Air Jordan's and sales associate acted like we were bothering him. Not friendly, or polite. Don't work in retail bro if you can't deal in customer service.

Save your time and money do not sell your shoes here they will low ball you, and shoes are way over…read morepriced. Customer service is horrible I had to force the employee to speak after I greeted him first twice. When it came to selling the shoes he wanted to give me a store credit of 400 for 3 pairs of shoes. This particular employee had no knowledge of how to buy and sell shoes, he had to contact his boss to confirm what he could offer. Listen to the other bad reviews they are true! Update: the owner decided to message me after I left my review. Please do yourself a favor and spend your time and hard earned money anywhere but here

this is not the first time this has happened to me. This is now the second time they say they open…read moreat 11 I got there at 11:30 exact to sell some shoes and the door is locked. The lights are turned off. Don't say you open at 11 if you're not gonna be open this is horrible customer reviews two stars on their website show you call their number to ask them and it just goes to voicemail. Do not waste your time going here. This is a horribly run establishment prices are too high and they'll scam you and don't waste your time going here. This will be the last time I go there. Or try to.

Sorry, I hate to write 1-star reviews but this place has gone down the toilet!…read more My daughter needs new sports shoes so of course we come here! We found ONE box that was her size and it was on the top shelf, naturally. After looking for help and not finding anyone around we got the ladder and retrieved them. Luckily they fit so we took them and stood in the ONE line that had, no joke, 8 people waiting! We were wrapped around the eyeglass case... I have to say, screw this, I'll order from Amazon!

I have been driving by this location for years and never thought about going in, until I needed…read moresome hats. After walking in the door, I was surprised that it looked nothing like I imagined. The store was sectioned off by sport/activity/product to help you easily find what you're looking for. This is super helpful, especially if you're on a time crunch, and want to get in and out in a jiffy. You can pretty much find anything you need here, Golf gear, Exercise equipment, Soccer gear...They have it! Fishing gear, Coolers, Boots and Jeans...They have that too! I love this place. I was able to get what I needed, and the prices were affordable too. I will definitely come back again soon.   Highly recommended for all of your sporting, camping, athletic, fishing, tailgating, swimming, grilling needs and more!!!

I love lucchese, but my boots have an imperfection…read more I have several pairs of luccheses.

Walked in and was promptly greeted and offered water. Staff were all friendly, helpful, and I was…read morein and out in no time! Love their boots!

I enjoyed myself at this establishment! I came by, as a new runner, for information about runs,…read morerunning groups, and advice on what to do with dog-tired, swollen feet after long races. I left with so much information from the two staff there! I was also to get information about local running groups. When I left the store, it was with a feel-good foam roller and slides for my feet. I'm glad I made the trip to the Frisco Running Company. It's a good place for all runners for supplies, gear, and information.

Jennifer was amazing!!! She helped me and several others find our best shoes (ot wone of those…read moretimes in retail where everybody comes at once :)) and she didn't miss a beat. She also really knew TONS and what great personal service. You can't beat her or this place. Thank you so much. And update: Another great experience! Alan was wonderful, knowledgeable, and stayed with us helping us with a million pairs until we found the right ones. He wanted to make sure they were what we needed as badly as we did! You can't beat this place. Drive past others and come here. :)

Art! This man knows shoes. I had foot surgery a few years ago and I've been having issues with…read moreshoes. So, as I showed him my issues- he immediately knew what shoe I needed. I also tried on other kinds of the shoes which I ended up picking the shoes that he first recommended. After just walking around in the store, literally tearing up because my feet have never felt so much support. Not only did he measure my feet and not only did I not know that 1 foot and the other foot were a whole size difference. This was the best experience of my life with shoes. Now I will budget my shoes and buy more and more ! Do not buy online that will close them down. Please support this store. Family owned and they know there shoes !!!!!!!! thank you Art for being the best!

James and his support team know customer satisfaction. Very knowledgeable on shoe performance and…read morelistening to their customers needs and concerns. I used them for 15+ years and will continue to use them and buying new balance products especially shoes! .

I can see why they have a score to begin. While the idea to ask for shoes to try on through a kiosk…read morething is a good idea it takes them long to get the shoes and even though they ask what you have on they just shout out the shoes so make sure to pay attention. That wasn't really the problem. I did get my shoes but hard to try on another pair. Samuel at check out was the problem. He was rude and unapologetic. People came in from the wrong side while I was in line and the took them before me. When I asked where the line was he said it didn't matter and that they were there anyway before me so it didn't matter. So why have a path for a line if you're just gonna take whoever? If you get Samuel at check definitely ask for someone else.

Went to the Frisco location to exchange sunglasses that I received as a gift from a group of…read morefriends. Found another pair of sunglasses which was a higher price and offered to pay the difference. They would not allow it. Now I'm stuck with sunglasses that I don't want.

This isn't a store. It's a whole attraction in itself!…read more Walking into the Scheels at Grandscape felt less like "running errands" and more like entering a Texas-sized amusement park that also sells everything you could ever need. This place is huge--two floors of sporting goods wonderland with a giant fish tank arch on the first floor! There are tons of Texas and Dallas Cowboys-themed photo ops, a literal Ferris wheel inside the store, and a massive café with food options, beef jerky bar, and tons of fudge and candied nuts. Bonus points for the staff--everyone I came across was genuinely kind, helpful, and seemed genuinely happy to be there :)

Whoever runs this store needs to find whoever is the midnight shift leader at the local Long John…read moreSilvers and hire them to run the gun department because, good God, that would be a massive improvement. After waiting for 20 minutes with my drivers license, credit card and social security card visibly in my hand I had a lady cut me off in line. Man behind the counter sees it, I let it slide...and then when she's done the cashier takes another guy who had been there 30 seconds. Now I am pissed, but also fascinated at the incompetence I am witnessing. Out of boredom and curiosity I wait for the bald dilbert at the other cashier station to finally finish checking someone out, after 25 minutes, so I step forward. 3-4 minutes go by and he doesn't acknowledge my presence. Then he calls out the name of someone without even looking at me and proceeds to get into a lengthy conversation and I am back at square 1. 30 minutes, made it to the front, no acknowledgment of my existence. All of you people are not qualified to take change at a toll road. The savings on the firearms does not make up for the nonexistent customer service and lack of common sense that is hovering over this entire department. All of you suck at life.