My mother moved into the then brand new Brandon Wilde. She loved her apartment and found a "best…read morefriend" she was with daily and that all made me very happy that she was so happy there. The place was beautiful and I thought she would have the life care they promised so it was a win for her and me until the truth came out. I did find it annoying that when a light bulb blew it would be replaced with a lower wattage bulb giving less light so I would replace the replacement with a higher wattage bulb and wondered if the electric bill was more than they expected hence the lower wattage. But that was a minor correctable problem. Things hit the old fan when my mother must have had a mini stroke leaving her confused and she was not allowed to go back to her apartment. So OK, that happens but instead of moving her to the next step of supervised care she was moved to nursing where she was miserable and afraid of her room mate. I expressed that but she still remained in the same room. They told me she wasn't eating and I wondered how hard they were trying to feed her. I was told that the middle or supervised living unit was full then learned that they were taking people from outside of Brandon Wilde for the extra income. So much for buying in for life care. At the time I had my hands full with a life partner that said they wanted to go back to Connecticut otherwise I would have sought legal advice to address the broken promise of three levels of care promised at Brandon Wilde. I pulled my mother out of there and she lived with us for a while in SC until the move. My mom had been in diapers at Brandon Wilde supposedly because she said she was constipated and they were giving her a laxative but with us I was able to get her to eat and no more diapers and she was using the bathroom normally. We all went back to CT where my mother lived with us happily and soon recovered to a degree where she was quite functional but not able to live alone or independently. A few years later when she must have had another mini stroke and then she needed nursing because her brain told her she could no longer walk. All in all it was a heartbreaking time because my mom loved her apartment and cried when she couldn't return to it and she was so miserable in nursing. I don't know if things have changed there but I would make it a point to get an iron clad guarantee that a full three levels of care will be offered so nobody ever has to go from independent living to nursing when there is no need for that drastic a move. I would also say to checkout the intermediate level of care as my recollection recalls that I was never given a full tour and it seemed minimal to me especially when I asked and was told that mom could only have one piece of small furniture she had in her apartment. Not seeing it all was my mistake but my impression was that it wasn't that different than the nursing section. The place was beautiful, new and had enough to enjoy but perhaps not that well organized back then so I'm just saying to use due diligence, ask questions and tour the other areas where your loved one could end up. Obviously this is just one review of my experience from around 1991 so take it as that. Just be sure you know what you will be getting now and when a loved one can no longer be safe without supervision.

I worked here for less than a year in (2019) HS after volunteering with their nurses. I would never…read moreput my parents here. Some of my favorite residents were put in situations I wouldn't force upon my own family. I have nothing against the nurses, they were stellar, especially Ms. Tonya. (if she's even still there). It had gotten progressively worse after the virus hit and quarantined residents would roam, touching surfaces, and cough on my coworkers and I. At the time new management had not done much for the safety of the residents or the workers (exceeding only to-go or delivery orders for foodservice (my dpt.) and hand sanitizer in the kitchen). Hopefully they have recently met the standard for the safety of their employees as well as the residents I had grown to love.

My mothr-in-law has been there over 1 1/2 years now and we have been very pleased. The staff is…read morefriendly and helpful. The recreation staff does crafts and outings. My mother-in-law is very happy there. I would definitely recommend Madison Heights is was the best choice we could have made for her.

My grandparents lived at Madison Heights for almost two years. The care ratio was the best in the…read morearea. They both enjoyed being able to be together but have separate rooms. The small homelike environment was a good fit as they were able to get to know the people in the building with them. A lot of the staff were consistent, so they knew their care needs and loved them like family.

This location is the worst I'be seen. The manager constantly yelled at my brother and was…read morecontinuously rude to me. His personal belongings went missing. When I called for a status update, she replied he's not here. When I asked where he went, she hung up on me. The manager is shockingly unprofessional. If possible, I highly recommend not placing your loved one here.

Care quality does not support dementia patients. Owner is rude and just in it for the money.read more

I have enjoyed the service my daughter recieved, Especially The OT she has.Nursing services were…read moregreat,I really hate to see them go.Thanks Guys!

they should have a negative rating number. this place should be closed down my husband was Ther…read more5 days before I got him out of there. too much happened while we were there. insurance should not dictate where you go for therapy. the weekend staff was horrible. had several confrontations with them and the supervisor and nurse walked away laughing at me. Advocate for your loved ones.

My mother passed away a little over a week ago. She was at this facility for a little more than a…read moreyear. I had her on the waitlist for 8 months because I had heard this was a good place. I have had two bad experience with Pruitt owned facilities, and I was not about to let her stay in one of those ever again! This place exceeded my expectations. I found the staff to be very caring and compassionate, and they always kept me in the loop. But the most important thing is that my mother loved living there. She developed wonderful friendships, and I knew I didn't have to worry about her. I love this place so much and the people that I am volunteering now. If you have a loved one in need of a place to stay, please consider Stevens Park.

This facility is absolutely wonderfu. The residents are treated like family members. The…read moreemployees are professional and attentive. smiles faces are common in the halls, during the activities and in their rooms. we are very comfortable with our mother being at Stevens Park. A wise choice !