My mothr-in-law has been there over 1 1/2 years now and we have been very pleased. The staff is…read morefriendly and helpful. The recreation staff does crafts and outings. My mother-in-law is very happy there. I would definitely recommend Madison Heights is was the best choice we could have made for her.

My grandparents lived at Madison Heights for almost two years. The care ratio was the best in the…read morearea. They both enjoyed being able to be together but have separate rooms. The small homelike environment was a good fit as they were able to get to know the people in the building with them. A lot of the staff were consistent, so they knew their care needs and loved them like family.

We moved my father-in-law to TrueCare Personal Care Home and have been thoroughly impressed. Ms…read more Liz, the owner, radiates positive energy, creating a caring environment. She's responsive, addressing our questions promptly, and facilitated connections to essential services. The level of care surpasses our expectations, providing us with peace of mind. The facility is convenient, impeccably clean and beautifully decorated, simulating a family atmosphere. Liz and her attentive staff share a positive attitude, making visits welcoming. I appreciate Josephine's assistance and confidence in caring for my FIL along with her extra attention and willingness to assist with his needs making him comfortable in a new setting. They are genuinely caring people. Highly recommend for anyone seeking quality care for their loved ones.

This location is the worst I'be seen. The manager constantly yelled at my brother and was…read morecontinuously rude to me. His personal belongings went missing. When I called for a status update, she replied he's not here. When I asked where he went, she hung up on me. The manager is shockingly unprofessional. If possible, I highly recommend not placing your loved one here.

I would give this facility a minus rating if possible. I have encountered every possible situation…read morehere...from lying staff to refusing to administer required meds, to inadequate therapy.The food is downright comical (as in "what is it?") I have not seen anything fresh in the week I have been here. Germ control is frightening. I pray I don't end up with sepsis. Where is leadership? If you value your life or that of your loved one, DO NOT come here!

My dad stayed here after cardiac bypass surgery. I visited him in person at the facility, as well…read moreas communicated with the staff post-discharge. I do not recommend this facility. Post-discharge, when I called to speak to the social worker regarding my dad's home health referrals, the calls were frequently disconnected during the transfer process. Sometimes I had to call 4 times consecutively before the call finally transferred to her (or, more frequently, to her voicemail). When I asked for a direct line for her, I was told there wasn't one. Pruitt's Corporate Hotline, which I called on 12/1/23, did not get a response from the Evans facility either, or at least none that they relayed to me. Finally, after multiple unreturned voicemails and emails to the social worker, I finally alerted the employee who answered the phone at the Evans facility that I'd be filing a complaint with the state licensing board for the delay of care--because they had still not sent over the paperwork for home healthcare referrals, several days after my dad had been discharged. At this point, the social worker, Myesha, finally speaks to me on the phone. She then claims that the orders for home healthcare are "never signed," and implies that it's our family's fault for wanting to use Enhabit for home healthcare services because she'd "never had a problem with an unsigned order before and it's your fault for wanting to use this home healthcare agency." She added, "All I can do is ask the physician to sign it." After I tell her I'll hold for her to check if the physician signed it or not, she then says the physician has signed it and she's sending it over. By the time my dad finally got home healthcare services, about a week post-discharge, the home healthcare nurse commented how it was a shame that my dad had lost so much rehabilitation time as he was now behind in his recovery. She expressed shock that the paperwork hadn't been sent over to the home healthcare service as soon as Pruitt had learned of my dad's expected discharge date. Please don't let your loved ones stay here.