I am impressed with the faculty,very clean overall good staff that I met.But I meet this employee…read moreshe was so rude,aggressive,verbally short ,unfriendly just a negative attitude.Ms Jovanna McNeal,should take some customer service greeting education courses.

My mother moved into the then brand new Brandon Wilde. She loved her apartment and found a "best…read morefriend" she was with daily and that all made me very happy that she was so happy there. The place was beautiful and I thought she would have the life care they promised so it was a win for her and me until the truth came out. I did find it annoying that when a light bulb blew it would be replaced with a lower wattage bulb giving less light so I would replace the replacement with a higher wattage bulb and wondered if the electric bill was more than they expected hence the lower wattage. But that was a minor correctable problem. Things hit the old fan when my mother must have had a mini stroke leaving her confused and she was not allowed to go back to her apartment. So OK, that happens but instead of moving her to the next step of supervised care she was moved to nursing where she was miserable and afraid of her room mate. I expressed that but she still remained in the same room. They told me she wasn't eating and I wondered how hard they were trying to feed her. I was told that the middle or supervised living unit was full then learned that they were taking people from outside of Brandon Wilde for the extra income. So much for buying in for life care. At the time I had my hands full with a life partner that said they wanted to go back to Connecticut otherwise I would have sought legal advice to address the broken promise of three levels of care promised at Brandon Wilde. I pulled my mother out of there and she lived with us for a while in SC until the move. My mom had been in diapers at Brandon Wilde supposedly because she said she was constipated and they were giving her a laxative but with us I was able to get her to eat and no more diapers and she was using the bathroom normally. We all went back to CT where my mother lived with us happily and soon recovered to a degree where she was quite functional but not able to live alone or independently. A few years later when she must have had another mini stroke and then she needed nursing because her brain told her she could no longer walk. All in all it was a heartbreaking time because my mom loved her apartment and cried when she couldn't return to it and she was so miserable in nursing. I don't know if things have changed there but I would make it a point to get an iron clad guarantee that a full three levels of care will be offered so nobody ever has to go from independent living to nursing when there is no need for that drastic a move. I would also say to checkout the intermediate level of care as my recollection recalls that I was never given a full tour and it seemed minimal to me especially when I asked and was told that mom could only have one piece of small furniture she had in her apartment. Not seeing it all was my mistake but my impression was that it wasn't that different than the nursing section. The place was beautiful, new and had enough to enjoy but perhaps not that well organized back then so I'm just saying to use due diligence, ask questions and tour the other areas where your loved one could end up. Obviously this is just one review of my experience from around 1991 so take it as that. Just be sure you know what you will be getting now and when a loved one can no longer be safe without supervision.

My mothr-in-law has been there over 1 1/2 years now and we have been very pleased. The staff is…read morefriendly and helpful. The recreation staff does crafts and outings. My mother-in-law is very happy there. I would definitely recommend Madison Heights is was the best choice we could have made for her.

My grandparents lived at Madison Heights for almost two years. The care ratio was the best in the…read morearea. They both enjoyed being able to be together but have separate rooms. The small homelike environment was a good fit as they were able to get to know the people in the building with them. A lot of the staff were consistent, so they knew their care needs and loved them like family.

The ower Ms.Lizz is a very nice person who is very caring who really cares about her residents the…read morefacility is clean and very nice the residence seem to be very happy there. The food is great. We treat the residence like family because they are a part of our family.

We moved my father-in-law to TrueCare Personal Care Home and have been thoroughly impressed. Ms…read more Liz, the owner, radiates positive energy, creating a caring environment. She's responsive, addressing our questions promptly, and facilitated connections to essential services. The level of care surpasses our expectations, providing us with peace of mind. The facility is convenient, impeccably clean and beautifully decorated, simulating a family atmosphere. Liz and her attentive staff share a positive attitude, making visits welcoming. I appreciate Josephine's assistance and confidence in caring for my FIL along with her extra attention and willingness to assist with his needs making him comfortable in a new setting. They are genuinely caring people. Highly recommend for anyone seeking quality care for their loved ones.

I would give this facility a minus rating if possible. I have encountered every possible situation…read morehere...from lying staff to refusing to administer required meds, to inadequate therapy.The food is downright comical (as in "what is it?") I have not seen anything fresh in the week I have been here. Germ control is frightening. I pray I don't end up with sepsis. Where is leadership? If you value your life or that of your loved one, DO NOT come here!

My dad stayed here after cardiac bypass surgery. I visited him in person at the facility, as well…read moreas communicated with the staff post-discharge. I do not recommend this facility. Post-discharge, when I called to speak to the social worker regarding my dad's home health referrals, the calls were frequently disconnected during the transfer process. Sometimes I had to call 4 times consecutively before the call finally transferred to her (or, more frequently, to her voicemail). When I asked for a direct line for her, I was told there wasn't one. Pruitt's Corporate Hotline, which I called on 12/1/23, did not get a response from the Evans facility either, or at least none that they relayed to me. Finally, after multiple unreturned voicemails and emails to the social worker, I finally alerted the employee who answered the phone at the Evans facility that I'd be filing a complaint with the state licensing board for the delay of care--because they had still not sent over the paperwork for home healthcare referrals, several days after my dad had been discharged. At this point, the social worker, Myesha, finally speaks to me on the phone. She then claims that the orders for home healthcare are "never signed," and implies that it's our family's fault for wanting to use Enhabit for home healthcare services because she'd "never had a problem with an unsigned order before and it's your fault for wanting to use this home healthcare agency." She added, "All I can do is ask the physician to sign it." After I tell her I'll hold for her to check if the physician signed it or not, she then says the physician has signed it and she's sending it over. By the time my dad finally got home healthcare services, about a week post-discharge, the home healthcare nurse commented how it was a shame that my dad had lost so much rehabilitation time as he was now behind in his recovery. She expressed shock that the paperwork hadn't been sent over to the home healthcare service as soon as Pruitt had learned of my dad's expected discharge date. Please don't let your loved ones stay here.

This facility is absolutely wonderfu. The residents are treated like family members. The…read moreemployees are professional and attentive. smiles faces are common in the halls, during the activities and in their rooms. we are very comfortable with our mother being at Stevens Park. A wise choice !

My mother passed away a little over a week ago. She was at this facility for a little more than a…read moreyear. I had her on the waitlist for 8 months because I had heard this was a good place. I have had two bad experience with Pruitt owned facilities, and I was not about to let her stay in one of those ever again! This place exceeded my expectations. I found the staff to be very caring and compassionate, and they always kept me in the loop. But the most important thing is that my mother loved living there. She developed wonderful friendships, and I knew I didn't have to worry about her. I love this place so much and the people that I am volunteering now. If you have a loved one in need of a place to stay, please consider Stevens Park.