This is a beautiful facility with spacious and inviting commons areas. The staff is friendly and…read morecheerful. The food served is bland, insufficient in quantity and boringly repetitive. The direct care staff is a mixed bag with one or two that are very competent and caring. Others are inept and lie to cover up mistakes. Medications that were recorded as administered were repeatedly found on the floor. When the staff was notified, they lied to cover up their incompetence. After this situation was repeated several times, the administrative staff gave a 30 day notice to get out. The staff has recorded medications as administered and thrown it in the trash rather than bother to administer them. When questioned, they lied about it. The administrative staff has found medications on the floor, hid it from the resident's family and lied about it. Typical of family businesses, the administrative staff is either unable or not allowed to make key decisions. Only the family/owners do that. If you want a pleasant environment for your loved ones and do not expect to get too involved with their care, then Shadow Oaks is a very nice place. If you care that your loved ones will be treated as you would treat them and receive their medications as prescribed by their doctors, then Shadow Oaks should be avoided.

From the owner: Specializing in: - Assisted Living Facilities…read more- Alzheimer's Care & Services - Retirement Communities - Assisted Living & Elder Care Services - Nursing & Convalescent Homes - Elderly Homes - Retirement & Life Care Communities & Homes-Information Bureaus

My mother moved into the then brand new Brandon Wilde. She loved her apartment and found a "best…read morefriend" she was with daily and that all made me very happy that she was so happy there. The place was beautiful and I thought she would have the life care they promised so it was a win for her and me until the truth came out. I did find it annoying that when a light bulb blew it would be replaced with a lower wattage bulb giving less light so I would replace the replacement with a higher wattage bulb and wondered if the electric bill was more than they expected hence the lower wattage. But that was a minor correctable problem. Things hit the old fan when my mother must have had a mini stroke leaving her confused and she was not allowed to go back to her apartment. So OK, that happens but instead of moving her to the next step of supervised care she was moved to nursing where she was miserable and afraid of her room mate. I expressed that but she still remained in the same room. They told me she wasn't eating and I wondered how hard they were trying to feed her. I was told that the middle or supervised living unit was full then learned that they were taking people from outside of Brandon Wilde for the extra income. So much for buying in for life care. At the time I had my hands full with a life partner that said they wanted to go back to Connecticut otherwise I would have sought legal advice to address the broken promise of three levels of care promised at Brandon Wilde. I pulled my mother out of there and she lived with us for a while in SC until the move. My mom had been in diapers at Brandon Wilde supposedly because she said she was constipated and they were giving her a laxative but with us I was able to get her to eat and no more diapers and she was using the bathroom normally. We all went back to CT where my mother lived with us happily and soon recovered to a degree where she was quite functional but not able to live alone or independently. A few years later when she must have had another mini stroke and then she needed nursing because her brain told her she could no longer walk. All in all it was a heartbreaking time because my mom loved her apartment and cried when she couldn't return to it and she was so miserable in nursing. I don't know if things have changed there but I would make it a point to get an iron clad guarantee that a full three levels of care will be offered so nobody ever has to go from independent living to nursing when there is no need for that drastic a move. I would also say to checkout the intermediate level of care as my recollection recalls that I was never given a full tour and it seemed minimal to me especially when I asked and was told that mom could only have one piece of small furniture she had in her apartment. Not seeing it all was my mistake but my impression was that it wasn't that different than the nursing section. The place was beautiful, new and had enough to enjoy but perhaps not that well organized back then so I'm just saying to use due diligence, ask questions and tour the other areas where your loved one could end up. Obviously this is just one review of my experience from around 1991 so take it as that. Just be sure you know what you will be getting now and when a loved one can no longer be safe without supervision.

don't be fooled by this place the residents really be making complaints that get overlookedread more

Remodel is amazing, everything is updated. This is a great place to work has been nothing but…read moregreat! and the residents are the BEST!!!

From the owner: Award-winning independent senior living awaits you at charming Holiday Deepwood Estates in…read moreLexington. Enjoy three homestyle meals a day, weekly housekeeping and most utilities for one monthly rate. Spacious apartments include a patio or balcony, walk-in tub and modern kitchenette. You can also arrange for personal care services through a third-party provider. You'll love our amenities, staff and daily Engage Life® activities. Stroll through historic, picturesque downtown Lexington. Take in natural beauty at nearby Lake Murray or Saluda Shoals Park. Riverbanks Zoo has wildlife and lovely gardens. Great shopping and dining abound too. Reserve your Holiday Deepwood Estates complimentary lunch or tour today.

This is a wonderful place to entrust with your loved ones. The staff takes wonderful care of their…read morepatrons and do a great job relaying necessary information with the family. We have been using SarahCare for over three months now and are extremely pleased.

I was a former employee here for a year, mainly working in the kitchen. This past month I was moved…read moreto the laundry department. Where I got to witness first hand how BAD the Bed Bug infestation really is; To the point they were crawling out of certain residents laundry and into employee hangbags. The housekeeping does a good job keeping clean rooms for the residents while ignoring the rest of the facility. Where if you look on to the floor against the dinning room walls you'll be guaranteed to spot more than a handle of dead Roachs. The Food for the facility is basically better looking Prison food (how one of the residents explained).The kitchen Lacks the right equipment & people to run it. The caregivers Lack care and the management Lacks manage. I'd personally recommend not to send your loved ones to this facility.

I have been going out to Rapha the past few years to visit an elderly family member. I am overall…read moreimpressed, but as a former construction worker, I always notice the care they take with keeping the building in good shape. Solid workmanship! Very much appreciated, as is the overall care. :)

Clean it ! The smell is terrible! Most of the employees have been so kind and I feel terrible that…read morethey have to work @Pruitt and work in that smell ! The food is terrible. The rooms in the 200 wing are too small for 2 beds. PT sometimes skips for 4 days. Pruitt is greatly understaffed! Hallways sometimes stocked 7'x6" with delivered boxed items. I've researched how to remove odors from senior living and it can be done ‼ The floors carpeted and laminate are always dirty. Very small PT rooms. I hope someone reads this and takes action.

Terrible facility. Left my dad in same clothes and no shower for 3-4 days on multiple occasions…read more No communication within the staff. Asked 4 times to help him shave. Food is not good. Will be moving him ASAP

Provides assistance with meds, meals, bathing, laundry & local M.D. appts. All inclusive home with…read moredelicious home cooked meals, R.N. on staff, Opus med monitoring system & security necklaces in case of fall or needing help and activities.