This is a beautiful facility with spacious and inviting commons areas. The staff is friendly and cheerful. The food served is bland, insufficient in quantity and boringly repetitive. The direct care staff is a mixed bag with one or two that are very competent and caring. Others are inept and lie to cover up mistakes. Medications that were recorded as administered were repeatedly found on the floor. When the staff was notified, they lied to cover up their incompetence. After this situation was repeated several times, the administrative staff gave a 30 day notice to get out. The staff has recorded medications as administered and thrown it in the trash rather than bother to administer them. When questioned, they lied about it. The administrative staff has found medications on the floor, hid it from the resident's family and lied about it. Typical of family businesses, the administrative staff is either unable or not allowed to make key decisions. Only the family/owners do that.
If you want a pleasant environment for your loved ones and do not expect to get too involved with their care, then Shadow Oaks is a very nice place. If you care that your loved ones will be treated as you would treat them and receive their medications as prescribed by their doctors, then Shadow Oaks should be avoided. read more