My husband was a patient in NHC Skilled Nursing Facility North Augusta SC. I would like to thank…read morethe staff for great support during his recovery . Everyone from the Administrator Holly Harbin, Physicians, Nurse Practitione, RN's, Nurse Manager, CNA's, OT, PT, Speech, Transportation and especially Desiree the Social Worker for making his stay a positive one and providing the best quality of care. This is the best care facility in the CSRA and I would give them a 7 star recommendation if you are looking for a care facility for your loved ones one. Barbara Autry

This is a beautiful facility that exceeds many expectations. For the most part, the staff have…read morecaring attitudes, but of course there's always a bad apple in the bunch. Overall, they are adept at understanding family concerns and the difficulty of transitioning loved ones. The location is convenient and has lovely curb appeal that flows into the facility as well. There are courtyards and patios, even a screened in porch is available for residents and families. It has been refreshing to experience a facility that is attractive with attractive caregivers inside as well. I've lived in this area for decades, and this facility has always been named NHC. The fact that it has never changed hands has meant a consistently good reputation throughout the community. While no facility is perfect, they do seem to strive for perfection. Highly recommend them!

I almost don't want to let the cat out of the bag on this one. If everyone knows how great my…read moredoctor is, I'll never get an appointment! Seriously though, Dr. Wolff is amazing. He's an extremely knowledgeable rheumatologist and is very personable. He was a surgeon in the Army and has his own battle with medical issues. Yet, he comes into work with a smile and truly cares about his patients. Dr Wolff will sit and actually listen to hear what you have to say without making you feel rushed. 10 out of 10 would recommend. Elizabeth Keen is the nutritionalist at the clinic, and she is great as well. She's very sweet, knows what she's talking about, and wants to help in any way she can. She works out of the downtown office and the wheeler office as well. I've been very pleased with my care here and can not say enough good things.

As a nurse I've never seen a facility run so inefficiently. If your goal is patient care and…read moresatisfaction you really need to focus on the quality of the individuals hired to include medical oncologists. I've listened to scheduling people say they don't answer the phone when the clinic opens at 0830, they don't answer their phone until close to 0900-0930. The same individuals also openly admitted to no longer answering phones close to closing time =30-45 minutes prior to closing. This seems to be the pervasive attitude at this facility- I had a nurse "resolve " numerous patient message requests without ever speaking to me personally. When I threatened to speak to a patient advocate suddenly she was able to call me personally and communicate with me about my concerns. Which very easily could have been communicated in the patient portal. I saved the best for last: then you have the oncologist who is supposed to be the one that cares the most, right? Far from it. This oncologist is happy to let you wait for an unknown amount of time to have a surgeon or anyone but her reorder scans to check the status of said cancer even though she is medically managing said cancer. She doesn't care that I have no surgeon assigned to order said scans and no surgeon in the foreseeable future as my surgeon retired. She is happy to inflict unnecessary mental anguish, stress and anxiety on a cancer patient who has been anxiously awaiting the 6 month scans to determine the status of cancer. Her excuse is the surgeon knows the strength of the MRI and imaging machines he wants. BS my primary care has ordered almost every set of scans up to this point. So why won't my primary order these follow-up scans? Oh, because he referred me to the medical oncologist (the one listed above who refuses to order them and has been asked numerous times) to manage it. Who is being lazy and passing the buck onto another specialist. Well maybe medical oncologists don't order scans only surgeons do? Nope- there are multiple well known practices in Augusta that the Medical Oncologist orders the follow-up scans. Actually recently met with my new Medical Oncologists office and guess what one of the many things they will be ordering for me: follow-up scans to determine the status of cancer they will be medically managing. Refer to above comment before about the medical oncologist at this practice = she is being lazy and passing the buck. Honestly, there needs to be a special place in hell for individuals such as MDs or others that are given this "authority" and masquerading around in caring professions doing the exact opposite of that = not caring! This isn't a practice that genuinely cares about humanity and individual lives!!! I'm sorry I wasted so much of my time here. I am seeking care elsewhere with providers that might actually care about their patients not just about the profit that comes from our being unwell!!! You couldn't pay me to bring my worst enemy to this organization!! In short if you hope to be cared for by the individuals at this facility, especially specific medical oncologists - RUN don't walk from this place. They only care about the revenue that your sickness brings to their practice. But hey your revenue ensures said medical oncologist gets to drive a pretty sweet ride that she parks very close to the handicap parking in patient parking spots. So if you struggle to walk you may have to park farther away because the medical oncologist took the one closest to the door when she arrived before the clinic opened....

Outstanding therapy-OT & PT. Great group of therapists that really care for the patients. I've had…read more37 years of therapy and there has always been some type of a problem with every therapy group I've been too. Either in quality of care, the social aspects of care, or in-house fighting. Hitchcock Healthcare seems great at all three of these aspects of care. They are a wonderful group of people.

I am very pleased with the therapists I am working with. Both are awesome and genuinely care about…read moreyour therapy. Office staff is friendly and accommodating. Very intimate setting that promotes one on one time. The staff is focused on you during your sessions. I would highly recommend them.

Therapy and therapy staff are great, but the billing department refuses to talk to the patients…read more(e.g., my wife). Rather than helping her solve her billing issues they sent her bill to a collection agency.

Dr. Rea is friendly, knowledgeable and caring. The big positive I experienced with her treatment…read moreis that it is always "one on one" with her -- compared to the other physical therapy offices in Aiken where you are passed around between therapists and assistants who often are working on MORE THAN ONE PATIENT at a time. Highly recommended.

The front desk staff at Gateway location is the worst- totally sabotaging any hope of talking or…read moremaking an appointment with a doctors or an assistant. If you can get through these negative energy, uncaring employees you may have a good shot at getting a doctor's appointment!

Outstanding care, professionalism, and willingness to work with the patient on concerns. I am so…read moresorry it took me so long to find Dr. Friedman. He is the consummate professional, and he listens!

Impeccable staff- immediate warm welcome, apparent knowledge regarding front desk and communication…read morebetween insurance and doctors. Doctor Michelle is kind, well educated, and very good at her job. I highly recommend seeking treatment at this office.

This rating is based on the service that Stacy, the nurse that took care of my Mom the night of…read moreher, supposed to be a day surgery, overnight stay. She was the BEST! She was all about caring! This hospital could use a lot more of nurses like her. She never got frustrated and treated us like family!

Super customer service. I have a used electric recliner for seniors that had stopped working. I…read morestopped by Duramed just before closing on a Tuesday afternoon, and talked with a very courteous lady on the front desk. She took my information and said someone would be in touch. The next morning after a few phone calls back and forth and my sending a photo of the problem chair and hand control, they told me Elliott was on the way with a new hand control. He arrived, installed a new hand control and was gone in less than 20 minutes. All of this occurred in way less than 24 hours from my first contact. Actually, it was probably less than three hours from our first phone conversation to completion. Everyone was pleasant, professional, courteous, and determined to solve my problem. I call that super customer service. Paulwyn Boliek, Augusta, GA

They sell a variety of durable medical equipment for those with disabilities. Life assistance tools…read morefor the aging or those being cared for by others. They also sell a variety of nutritional supplements that can only be purchased by a licensed dealer. The staff are extremely knowledgeable and helpful. They ask questions and listen, providing invaluable feedback and suggestions. I've come here many times and gotten excellent advice, even on the occasions when I didn't end up purchasing anything.

I went to Dr. Bessen for my yearly OBGYN appt. I had a very thorough exam and the doctor and nurses…read morewere very pleasant....I was happy with my experience there and will go back again when needed.

Dr. Besson no doubt is a good doctor my last experience was with her nurse which turned out to be a…read morebad experience, I asked for a medication to be called in, she refused, my response was InTennessee I wouldn't have this problem, she said call Tennessee then. So much for truly caring about me. I called my doctor in Tennessee who filled my prescription and told me to get another doctor who really cared . Said sounds like a money racket to her. So that's what I did. Couldn't be happier. So my new review is although you may have a doctor that is good, it's important to have nurses that truly share your vision and care about your patients as much as you . This happened 3 years ago but I wanted to update my last experience and rate it here. Now I understand the low reviews Pryor to mine .