I sadly do NOT recommend sensational kids. We have been going there for years started with speech…read moreand added OT. There was an extreme amount of turn over in the first year, it calmed thankfully because my child thrives on stability. At one point my son was pair with someone new to him, this person left him in the bathroom, on the adult potty by himself with the door wide open where anyone could see. She then came outside to tell me he was in the bathroom, I'm like and you are not with him? The lobby is extremely tight and small even at the new location parents are encouraged to wait outside. Anyways I go to him he is crying, scared, pee and poop all over just a hot mess he was 3. I got my child cleaned up and we left. Now I did report this happening and told them to never pair them again. The office moves locations across town making the commute longer from one therapy to another for my family. I tried my best to get him there on time and never miss unless needed. There are times they marked us absent when we were there, times the teachers were changed without my permission or knowledge, times the teachers would go on vacation and we were not notified there would be no one there for him, times I called out ahead of time they still marked us as coming. Make sure to record and document EVERYTHING. My whole family was sick for about 3-4 weeks, I called them multiple times reminding them we were ill, there was one day about 1.5 weeks in I forgot to call to double check it was canceled, in this time they did not get a voice mail I left as well. Just a hot mess. Anyways we go in Monday to start our normal two visits a week, nothing was said. Tuesday I got an email saying my son's spots are no longer available and I must call every week. I called and tried to speak to someone calmly but frankly she had a tone and I was already mad, I said this is bullshit and she wanted to act high and mighty, I told her to remove him from their location and hung up. I also sent an email with no reply here a week later. Frankly his teachers are great and I know he misses them but those front desk people constantly changing and the way they have spoken to me over the last few months leading up to this has been ridiculous. If you like being disrespected this is the place for you. Still highly upset and probably forever will be.

It looks like you have to record yourself while booking appointments, or they might kick you out…read moreunless you pay a fee for supposedly missing an appointment you never agreed to. When she started this therapy, I noticed a ton of negative reviews (I remember being confused about that), so it seems like they've been removing those to make the place look better than it really is. I know I'm not the only one who's had a rough time here, and I definitely won't be the last. The main problem lies with the office itself; the therapists are great, which is why I tried to stick it out, but in the end, it just wasn't worth it.

Impeccable staff- immediate warm welcome, apparent knowledge regarding front desk and communication…read morebetween insurance and doctors. Doctor Michelle is kind, well educated, and very good at her job. I highly recommend seeking treatment at this office.

This rating is based on the service that Stacy, the nurse that took care of my Mom the night of…read moreher, supposed to be a day surgery, overnight stay. She was the BEST! She was all about caring! This hospital could use a lot more of nurses like her. She never got frustrated and treated us like family!

This is a DANGEROUS place to leave your loved one, please do not be fooled by the nice facilities!!…read moreEspecially if your loved one is unable to care for themselves. My step-father died shortly after coming home, he was placed in this facility for "rehab" but he died instead. He was here during the COVID lock down so they would not let family in to visit and I was told he did not want to talk on the phone. This is a very serious warning to those out there considering this facility. Please do not place your loved one here! Terry M

EXTREMELY DISAPPOINTED IN THIS FACILITY!!!! PLEASE DO NOT leave your elderly loved one in this…read morefacility if they have had a big surgery like my 80 year old Mother had, and they require round the clock care. I put my Mother here, because this is what I thought she would get. Not mistreated and neglected! Some of the staff and CNA staff is uncaring if at best and very unprofessional. There is no DR on staff that I am aware of, just RN's and LAZY CNA's. Most of them do not belong in this field of work, they are lazy, lack empathy and just here to collect a paycheck. None of the CNA's had on name tags, but you can bet I do remember faces. My Mother had a lower spine, 3 level laminectomy on 2/8/19 and was transferred to HP on 2/12/19 for PT. Starting on the very first day I had received repeated complaints from my Mother that some of the CNA staff were being mean to her, (she did have hearing issues and I made them aware of this) And she had a hard time getting them to take her to the bath room when she requested it. She was even found on the floor, because she needed to go to the bathroom and no one came to help her. (she could not walk, and all I heard from a few of the CNA's was is she is dead weight, we can't pick her up My mother was all of 5'0 and 135 lbs.) HELLO- I don't care if it takes 4 of you to lift her up, put on her back brace, in a her wheel chair or walker and get her to the bathroom, DO YOUR JOB! Her shower was always bone dry, they did not bathe her, but my Mom probably didn't want those GITM to bathe her anyway. They didn't help her with her expand a lung breathing machine, which is to help prevent pneumonia. Long story short, after 5 days of her not having anything done, but mistreatment, and especially having no LABS and BLOOD work, other than some brief PT/OT, she called me and begged me to come get her on 2/17/19. I raced as fast as I could from FL, where I was helping my brother with my father who was dying of cancer and went straight to HP to get my Mother. As I was making my second trip on the getting on the elevator to get my Mom's belongings, I heard one of the CNA's who was standing at the first floor nursing station, she was talking with another woman (that lady was kind and did come to the elevator and ask me if I needed any help), as she knew my Mom was being discharged yell out "Hallelujah, thank God." Lady, I don't know your name, but I do remember your face! Little did I know that 3 days later my precious Mama would pass away due to renal failure, from a UTI that was not caught and treated in time. So if you value your loved one and the type of care they receive for after surgery, this is definitely not the place.

Windemere Health And Rehabilitation Center, 3618 J. Dewey Gray Circle, Augusta, 86…read more Observed no Certified Food Protection Manager certification. Obtain certification within 60 days of inspection. Observed no employee health reporting agreements. Make sure each employee reads, understands, and signs an agreement. Have copies available for inspections. Observed employees wearing watches during active food prep. No jewelry may be worn on the arms or wrists during active food prep. Exception: A plain band ring may be worn. Observed the scoop handle improperly stored inside the flour container. When storing with food, ensure scoop handles are above the food and the container.

If you want a prison this is the place 95% of the workers do not care, the food served has been…read moregiven low ratings for sanitation. Rehab good, but limited time spent with patients - otherwise nothing good.

My Aunt has been in this facility for about 9yrs now. It was previously named "Trinity". The…read morefacility is clean and offers nice activities for it's residents.... religious and holiday activities/ observances, BBQ's, game days, beauty salon days (nails, hair, makeup), and more. The residents are clean are well fed. I've visited several times during lunch and dinner time to feed my aunt and observed the dining hall, food prep and presentation ... all good. The reason for a 3 star rating is because some of the staff can be extremely rude, have awful attitudes, and also because most of the residents here are either elderly and/or incapacitated in some way they are not able to watch or secure their belongings. Things walk out of their rooms. Poof ... gone! We no longer give my aunt money nor anything super nice or of value. She and her roommate have told us that staff come into their room while they are asleep or away from their room and things disappear. Gone! This is not uncommon for these types of facilities but not good. Bottom line: I would recommend this facility because I have seen and smelled a lot worse! overall, I like this facility and the residents are clean, well fed, and appear "content".

My mother passed away a little over a week ago. She was at this facility for a little more than a…read moreyear. I had her on the waitlist for 8 months because I had heard this was a good place. I have had two bad experience with Pruitt owned facilities, and I was not about to let her stay in one of those ever again! This place exceeded my expectations. I found the staff to be very caring and compassionate, and they always kept me in the loop. But the most important thing is that my mother loved living there. She developed wonderful friendships, and I knew I didn't have to worry about her. I love this place so much and the people that I am volunteering now. If you have a loved one in need of a place to stay, please consider Stevens Park.

This facility is absolutely wonderfu. The residents are treated like family members. The…read moreemployees are professional and attentive. smiles faces are common in the halls, during the activities and in their rooms. we are very comfortable with our mother being at Stevens Park. A wise choice !

Take care of patients as they would their own loved one with dementia. Check paperwork for…read morecustomer wishes.

This is one of the worst facilities I have ever experienced. The nurses are lazy and rude. They say…read morethey're supposed to turn a patient every two hours, but they do not do what they say. I'm glad I got my mom out of there or else she probably would be dead. They are considered short staffed and overworked and the staff has no compassion including the director of nursing. Patients sit in their poop and pee over 30 minutes or more before they change them. So sad.

My aunt was sent here for rehabilitation. I was skeptical because of all the bad reviews. I was…read moreblown away by how much she enjoyed her 2 weeks there. So much so that she even wants to stop by and visit with the staff whenever she can. As it gets harder for me to take care of her on my own we are seriously looking at the people at augusta hills as a long term solution.

My mother moved into the then brand new Brandon Wilde. She loved her apartment and found a "best…read morefriend" she was with daily and that all made me very happy that she was so happy there. The place was beautiful and I thought she would have the life care they promised so it was a win for her and me until the truth came out. I did find it annoying that when a light bulb blew it would be replaced with a lower wattage bulb giving less light so I would replace the replacement with a higher wattage bulb and wondered if the electric bill was more than they expected hence the lower wattage. But that was a minor correctable problem. Things hit the old fan when my mother must have had a mini stroke leaving her confused and she was not allowed to go back to her apartment. So OK, that happens but instead of moving her to the next step of supervised care she was moved to nursing where she was miserable and afraid of her room mate. I expressed that but she still remained in the same room. They told me she wasn't eating and I wondered how hard they were trying to feed her. I was told that the middle or supervised living unit was full then learned that they were taking people from outside of Brandon Wilde for the extra income. So much for buying in for life care. At the time I had my hands full with a life partner that said they wanted to go back to Connecticut otherwise I would have sought legal advice to address the broken promise of three levels of care promised at Brandon Wilde. I pulled my mother out of there and she lived with us for a while in SC until the move. My mom had been in diapers at Brandon Wilde supposedly because she said she was constipated and they were giving her a laxative but with us I was able to get her to eat and no more diapers and she was using the bathroom normally. We all went back to CT where my mother lived with us happily and soon recovered to a degree where she was quite functional but not able to live alone or independently. A few years later when she must have had another mini stroke and then she needed nursing because her brain told her she could no longer walk. All in all it was a heartbreaking time because my mom loved her apartment and cried when she couldn't return to it and she was so miserable in nursing. I don't know if things have changed there but I would make it a point to get an iron clad guarantee that a full three levels of care will be offered so nobody ever has to go from independent living to nursing when there is no need for that drastic a move. I would also say to checkout the intermediate level of care as my recollection recalls that I was never given a full tour and it seemed minimal to me especially when I asked and was told that mom could only have one piece of small furniture she had in her apartment. Not seeing it all was my mistake but my impression was that it wasn't that different than the nursing section. The place was beautiful, new and had enough to enjoy but perhaps not that well organized back then so I'm just saying to use due diligence, ask questions and tour the other areas where your loved one could end up. Obviously this is just one review of my experience from around 1991 so take it as that. Just be sure you know what you will be getting now and when a loved one can no longer be safe without supervision.

I worked here for less than a year in (2019) HS after volunteering with their nurses. I would never…read moreput my parents here. Some of my favorite residents were put in situations I wouldn't force upon my own family. I have nothing against the nurses, they were stellar, especially Ms. Tonya. (if she's even still there). It had gotten progressively worse after the virus hit and quarantined residents would roam, touching surfaces, and cough on my coworkers and I. At the time new management had not done much for the safety of the residents or the workers (exceeding only to-go or delivery orders for foodservice (my dpt.) and hand sanitizer in the kitchen). Hopefully they have recently met the standard for the safety of their employees as well as the residents I had grown to love.