Rude. Extremely rude.
I have been to Sarah nails a few times in the past several years whenever I couldn't go to my normal nail salon. I have always left the salon feeling a little angered by the owner's rudeness. The people who work there are all really nice and they're pretty good with their skills... but the owner is just horrible. She treats and talks to her workers in such demeaning tone and orders them around like they're her servants. I felt very uncomfortable sitting there listening to her talk to her workers in Korean ordering them around as I understood everything she was saying.
A few weeks ago, I went there out of desperation because I just didn't have time to drive to my regular salon right before Thanksgiving. I made an appointment for 4:30 for my manicure. I got there on time and let them know that I had an appointment but they pretty much ignored me until 4:45. A few minutes later, the owner told me to just wait a little longer (like no big deal) but I told her I was in a rush to go pick up my kids and that I had gel manicure on that had to be removed. (don't mind the fact that I made an appointment!) She seemed annoyed and said, "you should have told me you had gel" with an attitude and sat me down to soak my nails with acetone and foil. Then she went back to her station to continue working on her customer, but started talking to another lady, who was supposed to do my nails next, "Charge her $10 extra for removing her gel". The lady seemed a little shocked and said, "$10? Isn't it $5?" to which the owner replied, purposely loud enough for me to hear, "It's $5 extra if you get your gel here but $10 if you get it done somewhere else". Hmmmmmmmm... I've been getting gel manicures and have gotten them removed at different salons SEVERAL times and not ONCE have I experienced anyone charging me MORE because I had them done at another salon. It doesn't require more work for you to remove gel manicure that was done at a different place so why would you charge more? I HAVE seen some places remove it for free if you're a regular but the norm is $5 REGARDLESS of where you got it done. The extra $5 isn't what I'm upset about. It was the principle of it. It was the owner's attitude about it. She continued to say the same thing over and over again for good 3 minutes, clearly wanting me to hear it since she knew I understood Korean, that she was going to charge me $10 extra and why that was legit. It was like her passive aggressive way of "punishing" me for speaking up to say that I was in a rush now because SHE failed to honor my appointment time.
The girl who did my nails was actually really nice and good. She apologized for being late (It was 5 when I started getting my nails done) and felt really bad charging me extra. I wasn't upset at her at all because it wasn't her fault. And plus, I know that if she didn't charge me extra, the owner would have ripped her apart after I left. Trust me - she talks to them like she's some royal highness and they're her servants. I have felt it every time I went there but it was confirmed this time - she is only nice to not just her regulars, but regulars who spend a ton of money there and those who AREN'T Asian. If you're not spending big money there and just getting regular gel, mani or just a regular pedi, she will treat you like DIRT. A racist against your own kind? The owner of Sarah nails definitely is. For sure. If you only understood what she says to her workers and how her tone changes only for the rich customers... she's disgusting. read more