Room was right on the beach which is what we wanted. The front desk staff were super friendly and…read moreaccommodating. We arrived early due to our flight time and were able to leave our luggage in the lobby while we headed to the beach. By the time we sat, they had our room ready (before 1pm). Each room is designed differently/privately owned. Ours was set up nicely with a great view from the balcony and a coffee pot. Our only complaint was the cleanliness of the shower and some of the construction that was going on at the resort, especially for the price we paid even in the off season. We would stay here again next time without hesitation.

The entire resort staff was very professional, insightful, courteous and knowledgeable of the St…read more Thomas Virgin Islands culture and customs. I am very appreciative for Dononver, Teddy, Jo and Ciego as it relates to me having a wonderful visit and I definitely plan to visit again. Thank you so much for your hospitality and services rendered. Over the top!

Beautiful resort with friendly staff, well-kept grounds, and two wonderful on-site restaurants to…read moreboot! We got in fairly early on a Saturday, got our rental car, and drove to the resort which wasn't too far from the airport (St. Thomas is small). Check-in was at 4, the guy at the gate was very clear in his directions on how to find the main office. We found it and were able to check in successfully. Then they sent someone to show us where the condo is and help us get our luggage inside. He was also filled with suggestions on places nearby and recommended a couple of activities within a 1-mile radius. We thanked him, tipped him and explored the resort. The place was clean although it could have used a general update in some parts of the condo. The huge sliding glass doors boosted a beautiful view of the ocean and the neighboring island St. Johns as well as other land formations surrounding St. Thomas. They were kind enough to leave a birthday card and a full-sized bottle of rum to welcome us. We didn't drink the rum but it was a nice gesture. The condo we stayed at were up the highest hill which could make for a challenging climb after meal times if you're dining at their on-site restaurants. You could always drive offsite to Red Hook, a town with restaurants and some night life that is conveniently located only about 5 minutes away. I loved the veranda view of the condo we stayed at. You can feel the cool breeze while you relax, take in the scenery and have something cool to sip on. A vacationers dream! There is a small kitchen, a nice living room with comfy furniture, and a queen bed. The biggest complaint I have is that the air conditioning unit is restricted to the living room which means the bedroom is the hottest room in the condo making it hard to sleep at night sometimes. They did provide fans but it's not quite the same. If you sat on the dining room table, you're freezing to death from the air conditioning but the bedroom you would be sweating. There wasn't a nice balance of airflow. But we made do. The resort has 3 pools. One is located up the hill, maybe 3 condos and down a flight of stairs away from where we stayed. Another was by the nature trail/near Ocean 180 and the third is right above the Sun and Sea Bar. There's no gym but trust me, just go up and down the hills a couple of times a day and you'd get your fill of cardio. Of course, if that is not your jam, they do offer a ride if you call the office but only during office hours. There are taxis they can help you get as well. We did not use either of these services so I can't speak to it as we had a rental car. There are free parking for those staying at the resort and they do issue you a parking pass. The staff were very courteous and friendly. I can't say enough good things about them. If we ever find ourselves back here again, I would not hesitate to book this resort.

The good and the not so good. Located on the east side of island. "Quiet" side. Must have jeep,…read moredrive on left hand side, REALLY steep twists and turns with blind corners, no shoulders and bumpy. ADA-nope. Stairs, 70% incline up and down. The two food options are wonderful. One is casual on water ...good bar food menu. Ocean 180! 5 star! went twice! Great cocktails and service! Food was excellent! Stairs again....need to mark yellow caution and add some railings. Bring a flashlight and fan (blackouts happen) Rain makes the hills slippery....night is treacherous, drive at your own risk. Take taxi and be ready ...they leave if ya not out on curb-expensive $125 for 4 people. No market on site. Moes grocery is best. (4x$ than US state side. No big beach. Small with rocks. Bring your own snorkel and fins. Close to Coki beach (drive or taxi). Security and gated. If u like view stay high, don't like heights ..stay lower end close to bottom condos. Just beware roosters roam free and are loud early in morning.

Nice timeshare and paid accommodation hotel, great location in USVI, near red hook and a few…read morebeaches and have cab company for the others. On site has two pools and have bars. Happy hour is 4-6pm best time to buy as it's bogo. Units vary in size. Are able to request cooktop and equipment. Can cook on your own. One draw back is the on site resort restaurant, some staff tries and some don't. Food can be hit or miss. They do some things very well and others very poor. In the end it's a corporate big box location but does a decent job considering all the managers and groups

4 stars for: Clean rooms, well kept property, nice employees, 2 nice pools, beachfront…read more.. Downsides (and why it's not 5 stars): just one restaurant on property and food was just ok, service was slow, prices for snacks and things like sunscreen are astronomical ($25 for a spray bottle of sunscreen, $15 for a bottle of water?!), lack of amenities (no spa/massage), entertainment was listed incorrectly or not at the time posted. Property was just a bit boring tbh.

This review is just for the pool/beach area. We didn't stay at the hotel; however, we bought and…read moreused a "daycation" pass through ResortPass. The beach and pool are both beautiful. Attendants are very helpful too. Loved the included amenities and accommodations. Options to snorkel, go out on personal sailboats, and other stuff too. We'll definitely come back here again the next time we're in St. Thomas. It's a fantastic alternative to regular cruise excursions.

An absolutely amazing and unforgettable luxury vacation in St. Thomas! My husband and I have stayed…read moreat the Ritz-Carlton three times now, and our most recent visit was for a family vacation and it was hands-down amazing! The views are simply breathtaking, and the property is immaculate and beautifully maintained. We enjoyed walking through the gardens and landscaping, and the pools are pristine. I especially appreciated the dedicated children's pool, which is perfect for families. The on-site restaurants offer great dining options, and the location is just a short ride into town, making it easy to explore. One of the highlights of our trip was taking excursions on the stunning Lady Lynsey catamaran. I've done both the Maho Bay Snorkel and the Sunset Dinner Sail to St. John--both experiences were incredible and I highly recommend them! The staff is warm, attentive, and truly elevate the experience. We can't wait to return!

We stayed in unit 107 Sept 2024. We went thru VRBO. This place was a dump. Dirty and unmaintained…read more Shower broke, key broke in the lock, no internet, grill and kitchen unusable. Unsafe walk to the beach. It was like staying in a slum. Don't be fooled by the fake write ups that says this place is great, I had the wool pulled over my eyes and anyone who is planning on spending their hard earned money on a beautiful vacation should run from this place. Trust me

Well, we did not get robbed and thank god I didn't read the previous review before I booked this…read moreplace! Thankfully they had noticeable security when we were there, but we didn't feel unsafe or sketched out at all, everyone was very friendly (which is something rare on the island in general). I understand that each unit is different, so I should be specific. We actually got an awesome rate on Airbnb (see: http://www.airbnb.com/rooms/92043 ) and decided to go for it. I'd been to St. Thomas before but only on a cruise so I didn't realize how ehm... "sketchy" the island is. And that's an understatement. Rented a car and did nothing but get lost and get stuck driving on tiny winding terrifying streets in the ghetto for the first day. After that though, we were very glad we got it, there's plenty of parking everywhere you go, though you might pay a few bucks for it. With that said, we got 40% off with a Hertz coupon, so it was cheap. We also figured we'd find our own food to cook on the grill (big mistake). Markets are small and uncommon except Cost U Less (or something like that) down the street. Do yourself a favor and have the nice folks at P & P do your shopping. And when your bill is expensive, they're not ripping you off, bacon really is like $10. In any case, the private pool is awesome and it's very private so you can swim and tan nude all you want. Air conditioning works awesome, wi-fi was currently being installed while we were here, continental breakfast was decent, memory foam bed was SO COMFORTABLE, and the indoor/outdoor shower was straight up awesome. The bar has an awesome happy hour too but Red Hook (the better part of the island if you ask me) is right down the street as are two beautiful beaches. The only thing that will annoy you (probably anywhere on the island) is the constant cock-a-doodle-doo-ing of the native roosters. Other than that, get yourself a giant bottle of rum, a case of coke, and relax like we did and you'll be all set.

What an amazing view! The food was good, drinks were great and the wait staff was friendly!read more

You want a fancy place with all the frills and updates...this is not the place for you…read more You want relaxation, amazing staff, non-crowded beach and pool, and immaculate vibes? Look NO further!!!! We had the most relaxing vacation. Exactly what us moms needed. We had room 220 (2 double beds) and a fantastic view. Never needed to rush to the beach to find a spot. Always had a spot at the pool. We sat at the bar most of the time without a problem. Every staff member we met was so nice and friendly (007 is a total gem!!!) - please do not listen to the negative reviews!!! Treat them like people - say "good morning, how are you today?" and they will treat you like family. Ocean was so nice, not crystal clear like Sapphire or Linquist but clean and so nice. Pelicans were super fun to watch. We couldn't stop raving about this place every minute to one another. I was there this Saturday when they had an issue with their water. I want to say - I have never seen a place go above and beyond to make sure the guests were taken care of. I'm sure you all were freaking out but you did so good at mitigating a terrible situation!!! My best friend and I didn't even realize something was wrong till it came to dinner time. We got to our room with a gallon of water and multiple water bottles waiting for us. Dinner was a buffet (really great spread). The only really "problem" was it was our last night and we were really hoping to get more of the bang bang shrimp tacos (which are to die for!!). Guess we will have to come back for them. Only real "complaint" - the rooster could be a little quieter...it is vacation spot dude lol but nothing a sound machine couldn't muffle. He really wasn't so bad, I could always roll over and go right back to sleep. Thank you Bolongo and St. Thomas for your warm hospitality! We will 200000% be back.

Absolutely wonderful bed and breakfast - one of the best we've ever stayed in! Located in Red Hook,…read moreit's on a little hill overlooking the water. We stayed in the Malibu Suite - the room was incredibly comfortable, had great air conditioning, and wasn't noisy at all when time to sleep. We loved the balcony outside - it had both a table and chairs as well as a "bed" swing - I'd call it a bench swing, but it was much larger than that and more than comfortable for two. We loved our daily breakfasts with them. They let you pick a breakfast time, and then set you up outside on the balcony so you can view the water while you eat. It is so relaxing and the food is both delicious and plenty to get your day started. It's also super conveniently located. We picked Red Hook and Two Sandals because it was right by the ferry dock to St John as well as centrally located to all the places we wanted to go while on the island. Very easy to call a taxi for pick up from here, but just check with them when calling to see if they'll drive up the hill or not - some taxis will expect you to meet them at the bottom of the hill. Highly recommend staying here while enjoying your time on St Thomas!

After a last minute AirBnB host cancelled our reservation, we happened to come across this spot…read more And we're so glad we did! For an extra fee, they picked us up from the airport, which was awesome and made the start of our vacation stress free. The spot is close enough to walk to Red Hook (if you're adventurers like us) or a cheap taxi. Either way, you make it down within minutes, and they have EVERYTHING here - food, shops, and a ferry to St. John. It was the perfect spot. If you went the other way, it's a quick walk to Secret Harbor Beach, which, WOW. It's not crowded, white sand beaches, and beautiful sunsets. Highly recommend. The room was initially smaller than we anticipated, but it wasn't bad, especially since we were barely there. Very clean, quiet, and accommodating. The owners were always around, and always available by text for the best experience. I've seen a few reviews about no hot water, this isn't true, it just takes a few minutes to warm up. So don't listen to those. I saved the best for last. THE BREAKFAST. HOLY COW. It's home made, fresh, and SO delicious. It was SO worth it for this every morning on their balcony over looking Red Hook Bay. We loved our experience here. Highly recommend.

We had a great stay at Elysian Beach Resort. We visited both restaurants and enjoyed the food and…read moredrinks at both places. The front desk was helpful and accommodating when we had issues. The rooms were clean and AC worked great. There is a laundry room available to use as well as a pool & hot tub for guests. It has its own beach front access & lounge chairs available to use free. Our favorite place was Rico's bar located next to the pool. He gave us the best recommendations and we had such a great time hanging at the bar with him. Definitely stop by for a drink at Rico's bar! Personally I wish it was located closer to the main road but we had a rental car so it wasn't a big deal. We stayed on the 3rd floor bldg Y. Our room had a fridge.

Booked through AirB&B so this experience might not be the same for members. We got to the resort…read moreeasily from the airport via taxi. We were allowed to check in 2 hours early, so that was a plus. The lobby is small but has cold water, a small lounge, a bathroom and an ATM. But no concierge (front desk person: "I don't know where she is--I haven't seen her in a long time.")--so had to figure out everything ourselves. They had a concierge contact us from one of their sister properties but she never texted back when I asked about a time to connect. Only one restaurant was open on Sunday when we arrived so we were barely in time to order before they closed. The dive shop was supposed to be open but was not. Even though we were advertised a late check-out, we only got 30 more minutes so stored our bags and went into town as they did not have guest showers on property to be able to enjoy the beach after we checked out. The room was nice, clean, and spacious for a studio king. The kitchenette had a blender, toaster, coffeemaker, small fridge, and cups/plates/silverware etc. Bathroom had towels, shampoo, conditioner, bar soap, and lotion. Room had a safe. There was a dresser and end tables and a small table and chairs inside. On the balcony, there was a table and chairs and one chaise lounge chair. Each room has its own air conditioner. The property is built into a hill but relatively easily accessible (not ADA accessible but not crazy) despite the stairs. The grounds were well-maintained and the pool was a decent size and clean. At first I was not impressed with the beach because it was a bit rocky especially on one side and had lots of boats on the bay, but after touring four other properties on the island, I realized ours was the best we had seen. The lounge chairs are adequate and towels are provided both in your room and at the front desk. The shore is dotted with trees for natural shade if you want it. The water is clear but a bit rocky. The dive shop offers snorkels, boat rentals (kayaks, SUPs, and paddle boats), sand toys, sundries like sunscreen and tampons, and gear like hats and shirts and waterproof bags. They also offer snorkeling excursions departing from other nearby properties. Shout out to the attendant working the shop this week--he gave us great recommendations. No market or store on property--go into Red Hook (small nearby town) to the shops. Also, warning, you can't go to the glamorous property next door even to have lunch as they do not allow visitors on property. The two restaurants onsite were fine for our needs. One is pizza and sandwiches (Sangria's) and the other is more upscale (Caribbean Fish Market). But definitely recommend going into Red Hook to enjoy the local cuisine! I would recommend this hotel for a less expensive option than many competitors, especially if your party wants to go out and explore and do activities. The beach was the best we saw on the East End, and being close to Red Hook was a real plus. There are lots of options to take a boat road or the ferry to St. John and it's a pretty quick ride. If you want an immersive, pampered experience, this place isn't likely for you. But this is a good home base to enjoy all that USVI has to offer.

Well first off their prime concern is to sell you a timeshare. They offer discount coupons if you…read moreattend the (1hr) pitch. Well that turns into a high pressure 4-5 hr deal! A wasted day for a few dollars savings. Also if you don't attend they bill your cc 328.00! Which adds up to more that the discounts. Most of staff is rude. You have to wait around for golf carts to take you anywhere on property. Whick sometimes takes 1/2 hr. And bars and restaurants automatically add 18% gratuity to your tab. Which is probably why the service is soo bad! Only 1 good bartender there. Wish I could remember his name. But thats why he was good

So unbelievably disappointing. We show up only to find out that the restaurants and bars have been…read moreshut down - no one told us beforehand. What is very interesting is that other dining options are still open around the island - it seems that Margaritaville is unique in that they were shut down. There was no where to get food within walking distance on site - I finally had to walk off of resort property to purchase chips at Louie's Market - pretty much a local 7/11 nearby, which I would not recommend. There is also only ONE place that delivers to the resort, per the concierge, Senor Pizza. I felt absolutely stranded. What really bothers me is that they did not tell me before checking in. They had my number, I had texted them the day before confirming my check-in time, but they could not warn me that there is no food or drinks on property. I felt completely misled and just stranded. Additionally, the beach is not usable at all. Seaweed is an issue on the island (especially the North and East); however, it appears the resort stopped attempting to control the problem. Then entire property smelled like rotting seaweed. I paid $977 per night for 2 nights. I spoke to extra holidays (what I booked through) that day and the resort and they were unwilling to give any refund. I tried to make it work but after waking up the next morning unable to find food or coffee within walking distance and smelling that awful seaweed smell, I had enough. We checked out and went to one of the many other resorts on the island with working beaches and open restaurants. Upon check-out, they did refund me for the night I was no longer staying; however refused to even give a slightly reduced rate for the first night. I cannot believe this resort charged me nearly $1,000 for one night with no nearby food or any semblance of an accessible beach. I also cannot believe how unhelpful staff was about this - hotel kept telling me there was nothing they could do about my charge, it was up to extra holidays. Extra holidays told me it was up to the hotel. I spent the first hours of my vacation being bounced back and forth and then had to hop in a cab for food. I understand we need to be flexible during COVID; however, I cannot believe I had no warning from the hotel and that they were so unwilling to recognize that they had no delivered any of the promised services other than a bed to adjust my rate. I am also very suspicious as to why only their restaurants and bars were shut down. We moved to the Ritz Carlton the next day and had a lovely experience. They have the same seaweed problem but are actively clearing it off of the beach each day. All of their restaurants are also open, they are restricting restaurants only to hotel guests and not permitting anyone to wait at a bar (need to sit an be served a drink, which they do very quickly). I am willing to spend on these trips as long as I can trust the brand. I have learned from this not to trust Wyndham/ Margaritaville.

I came here to celebrate my birthday and had to try very hard to not let the experience I had with…read morethe resort kill my mood. Resort/Merchant Error I was double charged by the resort the day before my flight home. I don't think the resort cares or understands the amount of working hours and monetary sacrifice that goes into planning a 5 day all-inclusive trip here. I spent a good 3 hours with my bank, Sugar Bay's Anna, Laurel and Lissa trying to square things away. They needed me to sit with them while I called my bank since their software isn't sophisticated enough to see they charged a customer twice. So that morning on my all-inclusive trip I wasted at a small kiddie like table, killing my battery instead of enjoying the beach and sipping a rum punch. I figured I'd get some sort of compensation, voucher for an activity, or some damn breakfast because we sat there for so long but nope. All Sugar bay could tell me was they didn't know how this happened and most likely was their merchant. Aesthetics (Property) St. THOMAS IS GORGEOUS. Step outside and plants, trees, sky, the smell of rum and even those pesky grecos is amazing. Sugar Bay has a manmade beach but it works, and if it doesn't there's a ton of beaches you can travel to since you chose to stay at the cheaper resort. Like I've seen in other reviews there is construction taking place. It's an eye sore but they weren't really loud and only saw them in one spot (next to my room ofcourse). The newest owner is animal friendly so there's a bunch of cats around mainly on the steps by the pool. Aesthetics (Room) My water in the room (618) was the color between mustard and dirt. I let the water run for about 10 minutes and yup still had dirty water ready to contaminate me with whatever bacteria was floating around in there. I let the front desk know and they suggested I email reservations. Emailed Camille Aubain from reservations (Resagent1@sugarbayresortandspa.com) on 10/15/16. Then was instructed by the front desk to send an email to Chris (Reservations@sugarbayresortandspa.com). Neither one of them responded nor did anyone from their team. Also, don't come here expecting wifi because there is none. Staff performance The staff here is beyond friendly and accommodating! Especially Jennifer at the front desk, the bartenders, Executive Chef Peter, Chef Anthony, Jermaine, and all of the awesome ladies/gentlemen at the restaurant. I liked them all so much I almost want to go back (Almost but not). Feedback I can't stress enough that I would not stay here again. I would not recommend anyone else to stay here unless you planned to just eat, drink, and store your luggage here. Next time I'll spend a little more and stay at one of the other resorts.

CheckIn- we had switched rooms at the last minute. So when we arrived, the desk didn't have our…read moreinformation. We had to email our confirmation to the hotel to be checked in. The make staff acted as if it was a hassle, as if we were putting him out- for having to check us in. He continued to whine about it, verbally, and through his body language. It was unbelievable! He kept asking the other staff to deal with us, and complained about "slave labor". It was quite offensive. Finally after over an hour... we got our room. Room 425. Room: Security insisted on walking us to our room. I'm not sure why. To get in the room they give arm bands rather than room keys. The room was cooled down which was nice. And had a very basic, modern design. The bathroom had an obvious recent facelift, although the water in the bathroom ran brown.