This resort is unbeatable! Everything was perfect. We had our 25th anniversary here. We stayed for 5 nights, 6 days. Service was top notch. Starting with the Bellman JB, who was superb, he even brought us wine and fruit and a card to welcome us. Our guest experience supervisor Erika was absolutely amazing. She did more for us than anyone ever has at any resort, any place we've stayed. Top notch hospitality. Too much to mention here. Harrison in the club lounge always made us feel welcome and appreciated. We had a photographer (blue glass photography) Alain Brin, he was amazing for our photo shoot. Overall a 5 star experience. We will be back! read more

The Ritz-Carlton, St. Thomas - Sunset view from club rooms - Hotels Near Me - St. Thomas, Virgin Islands

The Ritz Carlton in St. Thomas does not meet expectations of what you would expect staying at a Ritz and in this price point. We came a few days early on our own and then the ladder half of the week we were part of a large group. The hotel was obviously empty when we got there. When we checked in, they told me I had a garden view room and I had been told I would get Ocean view. When I asked if they could accommodate because I knew the hotel was fairly empty they disagreed with me and told me oh that is far from the truth. I guess they're not allowed to tell you That they are at low capacity because for the next few days we barely saw anybody there. They did give us a different room, however, there was a card in the room, made out to someone else and a plate of fruit for them too that never got moved. The room appears older, but they tried to do some modern renovations. There was still dings on the walls, scratches in the paint and older looking flooring. The towels in the room were older, not very white anymore, and very rough to the touch. My oldest towels at home are far nicer than these, again, not what you expect staying at the Ritz. We went to one of the restaurants called Coconut Grove for lunch. We ordered a jerk seasoned fish sandwich. The fish was fresh and decent, however, there was no jerk seasoning on it as described. When the waitress came over and asked how everything was, we told her and she just laughed and said she would have to have a talk with the kitchen. There was no offer of fixing it or replacing it. I did share this information with one of the food and beverage managers walking around when she asked me how my lunch was. She did make the situation right by giving us a certificate for lunch on property the next day. That was very nice of her and we did appreciate that. The next day we had scheduled spa treatments. The spa facility was a huge disappointment. When going into the steam room, there are chipped and loose tiles all over the floor. I nearly cut my foot on a piece of broken tile. I then proceeded to pick up a whole handful of broken tiles that were loose on the floor. They need to warn their guests to make sure to wear their provided rubber flip-flops. This is extremely hazardous and unacceptable. In addition, the bathroom had no toilet paper. They were not cleaning up empty glasses that were left in the spa. The relaxation area was very basic and not even anywhere to put your feet up. The treatment rooms are Also really old and not up kept. The room I got my facial in had an air conditioning vent that was covered in black mold, and that is the first thing you notice while you're lying on your back, looking up. The door to the treatment room opened when I was not dressed and had to jump underneath the provided blanket. The aesthetician told me that door is broken and just keeps opening and scared the last customer because she also was undressed. Why has this not gotten fixed yet? Unacceptable! The gym facility looks nice. when you first walk in however the walls need paint and parts of the flooring in there are damaged. Housekeeping did not clean our room until 4 o'clock or later on most days. We would do activities during the day and either they had not been there yet or were there and we had to wait for them. Would be nice if they did that a little bit earlier in the day. Most of the people who work there are friendly and polite. Everyone greets you. As far as how the spa handled my situation, I would have hoped they would have taken care of our spa bill based on that, but they sent a lotion to my room and said thanks for understanding. The receptionist at the spa had asked for my contact number and told me someone would call or text me on it and they never did. Also, the spa will add a 25% gratuity to your treatment. I was told that can be adjusted based on preference. They never gave me that opportunity to even look at it just fully charged me without me even signing for my spa visit. The treatments themselves were decent, but I don't typically tip $50 on a 50 minute massage and was made to feel uncomfortable for questioning that. We decided to get some breakfast at the Bluewater restaurant on our list morning before heading to the airport. We ordered eggs, Benedict and a yogurt and waited over 20 minutes with no acknowledgment as to where our food was. After about 25 minutes, we asked the hostess and said we were getting concerned we would miss our transportation to the airport. She said she would go check, went into the kitchen, And never came out. We waited and waited with zero communication and then just ended up leaving because we had no time left. Sadly, the cons here added up and out weighed the pros and left a negative overall experience. We would not come back to this resort and it makes me question the integrity of the brand Ritz Carlton moving forward. read more

The Ritz-Carlton, St. Thomas - Broken tiles, I gathered off of the steam room floor at the Ritz Carlton St. Thomas spa - Hotels Near Me - St. Thomas, Virgin Islands

This review is just for the pool/beach area. We didn't stay at the hotel; however, we bought and used a "daycation" pass through ResortPass. The beach and pool are both beautiful. Attendants are very helpful too. Loved the included amenities and accommodations. Options to snorkel, go out on personal sailboats, and other stuff too. We'll definitely come back here again the next time we're in St. Thomas. It's a fantastic alternative to regular cruise excursions. read more

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An absolutely amazing and unforgettable luxury vacation in St. Thomas! My husband and I have stayed at the Ritz-Carlton three times now, and our most recent visit was for a family vacation and it was hands-down amazing! The views are simply breathtaking, and the property is immaculate and beautifully maintained. We enjoyed walking through the gardens and landscaping, and the pools are pristine. I especially appreciated the dedicated children's pool, which is perfect for families. The on-site restaurants offer great dining options, and the location is just a short ride into town, making it easy to explore. One of the highlights of our trip was taking excursions on the stunning Lady Lynsey catamaran. I've done both the Maho Bay Snorkel and the Sunset Dinner Sail to St. John--both experiences were incredible and I highly recommend them! The staff is warm, attentive, and truly elevate the experience. We can't wait to return! read more

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Everything was 5 star, from the excellent service to the luxurious accommodations. The staff was incredibly friendly and the food was always good at the Club Level hospitality suite. We appreciated the attentive service at the beach, pool and Sails bar. We will definitely be back! read more

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First off, the Staff makes this place what it is. Amazing! I can't begin to share the quality service they provide. Above and beyond are the words that describe them. They are a great team of friendly professionals. We were upgraded to a suite that provided 2 full baths, a generous living area, and two queen beds with a large walk-in closet. The ambiance was old-world, carbibean, and it was charming. While staying on the concierge level, you are granted access to the concierge lounge. The access provides you breakfast, lunch, and dinner options every day during your stay at no additional upcharge. The bar is unlimited and the food is fantastic. The lounge is beautifully decorated with beautiful views of the landscape. (One detail that was thoughtful, was they provided two separate areas. Adults, and a family-friendly section. This is a great plus that was appreciated.) The buffet provides a variety of fresh options that is continuously refreshed, including dessert. Every meal I chose to eat in the lounge was delicious! The concierge level also provides you with an exclusive beach front that is convenient and private. The resort offers many dining options on site. Alloro was just as great as the staff was perfect! The grounds are beautifully manicured with gorgeous foliage, and walking throughout the property is stunning. I would return to the Ritz in St. Thomas again and would recommend them without any doubt. It was an amazing time! read more

The Ritz-Carlton, St. Thomas - Beach view from room Top floor - Hotels Near Me - St. Thomas, Virgin Islands

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So much potential. The Ritz-Carlton St. Thomas is a gorgeous property. Well manicured. The staff are very polite and friendly. The actual service is very slow. Very slow. Getting a bellman, checking in, getting a drink, ordering at dinner - slow. For the prices charged for the rooms and F&B - they should be on it. There seemed to be enough staff. Great touches - like passing out complimentary fruit and cookies poolside. Wonderful. But, you can't get a drink. Service at Coconut Cove was the exception. Excellent. Prices were on the verge of ridiculous- even for a Ritz-Carlton. $75 for a double of Macallan 12? Obscene. Small chicken wings were literally $3 a piece. $18 for 6 wings. The burger at Sail's was clearly formerly frozen super thin beef patty. Unacceptable. I can afford it. I understand the prices. Where is the value? I am happy to pay for an experience - deliver it. Could be inflation. Island pricing. Island time. I struggled with the experience for the prices charged. read more

The Ritz-Carlton, St. Thomas - Infinity Pool - Hotels Near Me - St. Thomas, Virgin Islands

Beyond fantastic. Beautiful scenery, incredible service- perfection all around. Loved the chocolates at turndown, the 3p cookies, the beach chair set up, afternoon rum tastings, the views, the cute cats. Loved. read more

What a disappointment of a trip I was so excited about ! The Ritz-Carlton is below sub-par. The staff is S L. O W as turtles. This is not a hotel that deserves to be stamped with the RItz brand. I was told it was hard to keep employees and told most are illegal immigrants which is HUGE red flag that they are employed by the Ritz. I was dumb founded every day of the miscommunication among the staff. The food is below average and the prices are ridiculous. A can of coke was $10. Their are mosquitos and bugs that will bite you over and over and they are painful and swell . The hotel was of no help when I was miserable from bug bites. The front desk told me to get a taxi and go to Walgreens - that was a $50 fare ! When I returned , the pool told me they had cortisone. What ? Thanks for this delayed information. I would not return to this hotel. When we departed, the golf cart never showed up to get our luggage so we dragged it up the hill. Golf carts passed us and did not say a word - This is NOT RITZ carlton service. Save your money and stay the Westin. It has great reviews and a lot less expensive. read more

The service and food were great. Stayed in the club section and the room reeked of mold. Gave us both headaches. Told concierge and manager, for the nights in a row. Nothing was done. Not exactly the ritz experience at all. read more

I am not one to write reviews but it is VERY IMPORTANT others read this before wasting thousands of dollars on this hotel. Extremely dissatisfied. Everything from the service, cleanliness, and food was unacceptable for the price which was paid and what one would consider a Ritz experience. We booked this hotel for my Mothers 60th birthday to relax and unwind thinking it would be a vacation, but it was more of a stress than anything. The staff was extremely lazy, slow, dismissive, and rude, and in no way, shape or form accommodating. It took forever to receive food and beverages at the pool, restaurants, and bars as staff was more concerned about hanging with each other than attending to guest. The bartenders did not know how to make basic beverages such as a Hugo Spritz. My mother was given different sized left footed shoes upon her arrival for her massage. No attentiveness to basic details and then left with no direction once given spa clothing. And lastly there was a significant amount of black mold in the spa which was extremely concerning. One would think this is the space they would keep the cleanest. The overall upkeep of this property is well below average. My wife and I had the chance to attend the Ritz in Dorado Beach and that experience was a 10/10. This was absolutely a 1/10. It did not even compare. The Ritz Carlton management should be extremely concerned with how this location is being run and operated because it significantly tainted our trust in the brand and desire to stay at future locations. read more

The service was absolutely horrible. There was no house keeping at a so called 5-star hotel. We called 3 times to ask for rooms to get cleaned and they kept putting us on hold over the call. Ridiculous service. It's not worth it. read more

Great experience, the staff is super friendly especially Maria, Ruth, and Sean in the club lounge. I definitely recommend getting the club package, it includes access to a lounge with meals 3 times a day (so you avoid paying resort prices for every meal), and also a private section of the beach. The service is great. I would recommend coming prepared with sunscreen etc, we went to the gift shop for sunscreen and sunglasses and ended up paying 90$ which is overpriced but expected. I highly recommend the day trip to Saint John. Overall great experience, only chose 4 stars because they were doing some remodeling by the beach which was quite noisy. (Also a complimentary late check out which was nice) read more

The Ritz-Carlton, St. Thomas - Beach area - Hotels Near Me - St. Thomas, Virgin Islands

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My review includes 2 focuses the hotel in general (not a registered guest) and the sunset Sail. 1. I wasn't a guest of the hotel I had a spa reservation and had the most divine experience, Brian was remarkable. The service I had was the body balancer. Don't hesitate just book it. The spa is simple in a luxurious and relaxing way. Not over done just right. Service impeccable. After my service I was delighted that I was able to lounge around the pool without feeling unwelcomed. The pool is ideal for those want to wade and relax because it's not too deep and there are friendly staff who will take your drink and food order and bring it poolside. I enjoyed the hot tub as well. I ordered the BBC. It's insanely good. Try one. I also stayed for dinner and had a delicious lobster water side. Warning: bring mosquito repellent! I gained about 50 new bites during dinner. I then was provided a shuttle to the lobby to catch a taxi. They put out fresh towels, fresh baked cookies and it was just such a wonderful experience. I plan to actually book my stay next time I go. They truly go above and beyond and I so appreciate that. 2. Sail into an unforgettable adventure! This was a very fun and special experience. The Ritz Carlton is a stunning hotel and a great destination for a quick sip at the bar prior to boarding. The catamaran is beautiful, clean and in immaculate condition. The Captain and crew are so friendly. This is a true full service experience where you will feel like a king or queen. The sailing is smooth and easy so very good for people like me easily susceptible to sea sickness. I didn't have a problem at all. The appetizers were delicious and fresh. Open bar was a nice feature with tons of options for everyone. A few things to help you prepare: you will need to remove your shoes and in order to step into the boat you have to step in knee height water so dress accordingly. Do not hesitate to book your sail. The cost is fair and very much worth it. I have no regrets it was such a magical part of my trip. It could be part of yours too read more

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Had a fantastic stay for one night pre cruise and was able to take advantage of many of the resorts outlets for food and drinks. The pool beach restaurant "Sails" for drinks during the day and then later in the evening for the weekly "fish market" dinner service and breakfast at Bluewater the following morning. Highly recommend the dinner service if your there for the Fish Market. I had the Mahi Mahi and it was grilled perfectly and paired it with a bottle of Kim Crawford Sav. Blanc. The southwind cafe for coffees and such in the early morning rivals your local coffee house in quality. We even found espresso martinis there to take to the pool later. The entire RC staff I encountered were professional, polite and ready to assist. Check in was efficient and the bell staff were very accommodating with the luggage both at check in and departure. Great views and food in a clean resort that did not feel crowded. read more

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I wish I had researched the property before making reservations! This property would receive 4 if it were a basic Mariott hotel. However, I expect more from a Ritz Carlton property and am willing to pay more for the (expected) level of staff service and services. This is easily the poorest example of Ritz Carlton service we have EVER experienced! To begin with, I tried no fewer than 14 times before we arrived to contact the hotel restaurants to make dinner reservations. At times, I was refereed to the Concierge desk (where I was disconnected during the call transfer) and at other times, no one picked up the phone. Bottom line, we made dinner reservations off property for every night of our stay due to this awful treatment by the hotel staff. Upon our arrival, our room was obviously not ready (I called ahead to inform them of our 2:00 arrival and to request an early check in). I wasn't expecting our room to be ready based on my restaurant experiences, but I was "hopeful." No such luck! Even though the hotel was nowhere near capacity, our room wasn't ready for almost another hour. I won't necessarily hold the property responsible for inconsiderate guests but I do hold them responsible for not enforcing property rules. Each day of our stay, we struggled to get chairs by the adult pool. Guests routinely get chairs early, leave for hours and block other hotel guests from enjoying the pool chairs. Then, the parade of kids age 5-10 would come screaming into the adult pool, splashing one another and throwing balls and toys. Again, I fault the parents for ignoring the rules clearly shown around the adult pool stating "No children under 13 allowed".... However, the hotel staff should enforce the rules but they were too busy playing cornhole and ignoring guests. Last, be prepared to request housekeeping. We were at the pool for most of the day, and returned to our room just as we left it. When I called to ask what time they typically clean, I was informed that I needed to call and request our room to be cleaned. Again, not what we have experienced at other Ritz properties where service is king and turn-down service at night is a unique treat after dinner. We will not return to this property unless they reclassify the property as a Residence Inn or basic Marriott property with prices commensurate with the level of service ambivalence. read more

This was terribly disappointing! I was here for a milestone birthday and at almost $1,000 a night, it was a disaster! This is the most badly maintained Ritz Carlton I have ever been to. Don't get me wrong, it is a GORGEOUS property, but when they can't even clean the glass windows at the entrance to the hotel, then Houston we have a problem! I used an espresso cup in my room and I have posted a pic of what was replaced as a washed cup and saucer. Gross! We hung out by the beach on the first day there and for nearly 3 hours not a single attendant came to us asking if we wanted drinks or anything. We pulled out lounge chairs by ourselves to a shaded spot and went in search of towels by ourselves. When someone eventually came around, we ordered cocktails and fries (lol, they had a water issue so that's all we could get from one of the 3 restaurants. The pool/beachside restaurant was closed because of same water issue) and it took almost 45 mins to get to us. We would request turn down service, go out for the full day, return to find the room the way we left it. The only indication we would have that someone came in would be chocolate on the unmade bed and the fact that they'd turned the tv on. The dinner cruise to St. Croix is a NO! If you must, eat before you go. The drinks on the boat are good, but forget about the snacks. They'll promise to be able to get you into a number of restaurants in St. Croix but thanks to most of them being closed due to Covid, the ones that are open will be packed solid! You'll most likely end up in a bar and even that will require quite a bit of waiting to get seated. The description was so misleading that when we complained we were given a refund for the cruise. If you ask concierge to make a reservation for you, call back after 5 minutes to make sure that they did, and then call yet again! I almost missed my sunrise birthday photo shoot because we didn't get the wake up call we requested and they didn't get a taxi for us as we requested. If you speak to 3 different people, you'll get 3 different information about a particular thing. A disaster! They gave us totally bs information about restaurants, like telling us they close at 6pm when you can get food as late as 10, to telling us the restaurants were fully booked when they didn't even call. This happened when we asked for reservations for De Coal Pot and Caribbean Fish Market. Save yourself the headache, make your reservations yourself and call your taxi yourself. Ps. Their taxi service, which is really a bus, is quite efficient. I can't tell you what the food is like because after our cocktail and fries experience, we decided not to dine at the hotel at all. I will say though, that the complimentary cocktails that they pass around when you go up to the reception area are good. My friend who was in contact with them in advance to order a birthday cake for me, flowers and champagne to be delivered to the room as a surprise at check in eventually had to tell me that the terrible service started even before we got there. She had the most difficult time getting them to bake a simple birthday cake. It entailed a no less than 20 email chain and a full month of planning with multiple emails sent with no response. I did the best I could to have a good time there but it's not a place I would be returning to or recommending. Beautiful property, disastrous management. read more

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Hashtag #rcmemories for a reason, expectations levels are met so you can truly indulge in your travel purpose and luxury during your stay on property. Of three hotels I have stayed over the years, this is by far the best and recommended for those with a high taste level. While not the same grandeur nor as many amenities of either corporate-owned or locations such as those in U.S. cities, Shanghai, et al the brand's class meshed with this island's touches is well executed. The restaurant is good as was the service and hospitality all around. The shop on premise was convenient. #viewviewsviews Orig Post 3/18/17 read more

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There was no basic house keeping and the person at the reception hung up the phone instead of helping. Horrible. This is not a 5 star property. read more

The Ritz Carlton in St. Thomas knows how to do it right! The place is fabulous from the check-in to where we are now in our trip (We're still here but I couldn't wait to review!). We had a hiccup with check-in and our room was two hours past due for us to gain access. This was due to a guest who was refusing to check out. Of course, this was totally not the fault of the resort. HOWEVER, they were so apologetic about the situation that they gave us a $400 credit, AND comped us for our dinner at one of their 5-star restaurants! We hung at a cabana the first day and got a couple's massage at their very luxurious spa. All the staff are exceptionally helpful, courteous, and professional. We have two more days here, and I'm not sure if we will ever want to leave! read more

I recently stayed at The Ritz Carlton in St. Thomas and am extremely disappointed with my experience. As a current Titanium member (nearly a lifetime gold member), I have never been so dissatisfied with a property like the one I stayed in last week and I'm reaching out to rectify the situation. To add to my disappointment, I spent all of 2023 building up points to use for a milestone anniversary with my wife and the first time being at a Ritz should have been special. The check in staff was friendly when we first arrived and the view from the hotel was very nice, but it quickly deteriorated. Below is a list of issues that we unfortunately experienced during our stay. 1. Upon arriving to the room, it was obvious that the room wasn't actually cleaned after the previous guests' stay. The table was covered in a substantial amount of drink residue from the previous guests. The doors and light switches had some brown substance smeared on them, which we cleaned up ourselves. 2. The room had ants coming out of the electrical socket on the nightstand so we were removing ants from the bed each night. 3. The room supplies were sporadically restocked, which is not a big deal within itself. However, when we called the front desk asking for minimal supplies (2 coffee cups), they never brought them even after a follow up call. 4. The pool appeared to not be cleaned for multiple days. There was scum floating on the surface for all the days of our stay. (Picture attached) 5. The men's bathroom next to the infinity pool smelled strongly like stale urine and had standing water on the floor every single day we were there. Perhaps the toilets were leaking onto the floor, which is not only disgusting, but also unhygienic. 6. The living room table had not been cleaned in months (picture attached). I understand the staff not dusting every day, but letting dust collect for so long that there's a build up like this makes me question the quality of your hotel. 7. The toilet paper handle was broken in the main bathroom so every time we used it, the toilet paper roll would fall on the floor. While this might seem like something silly to highlight, it makes me question why The Ritz Carlton is a luxury brand if something this simple cannot be fixed so that guests can have a normal experience in a bathroom. 8. There was significant garbage throughout the hotel's landscape. For example, garbage was in plain sight at the edge of the landscaping around the pool that was there during our entire stay. Some of the trash looked like it had been there for weeks. 9. We called ahead 4 separate times to the front desk who ensured they would relay the message to the bell service because they said we could not be connected directly to the bell service. One time we asked for an attendant to escort us from our room to the lobby with a golf cart, but after waiting 15 minutes, the attendant never showed up so we walked to the lobby only to find the attendants sitting in the golf carts on their phones. The other 3 times, we requested our valeted car to be pulled up, and all 3 times our car wasn't there by the time we walked to the lobby. 10. The general attitude of most of the staff was beyond subpar, I mean, we're talking about basic courtesy as a fellow human being that was lacking at your hotel. read more

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Yes service is zero! Don't stay here!!!!! Go somewhere else! BEWARE!!! IF YOU ARE COMING EXPECTING GREAT SERVICE, YOU WILL NOT GET IT!!! UPDATE: We came back from dinner tonight with a letter shoved under the door telling us we had to be out in the morning because our room is booked & we have to move to a different room. How is this ok? We are here now on the club side & this is the most disappointing vacation I've ever had. Our power has gone out multiple times on multiple days. Yesterday it was out all day! The air quits working almost daily. No one reaches out to see if you need anything. We were told this morning & yesterday the enginer is working on the air but now it's that someone else has to do something. When I asked for an idea of how long, they reply I don't know but I guess I can give you a follow up call. You guess? Gee thanks! If you have power problems tell people before they book. We've gotten stuck in the elevator because of the power messing up. Yesterday all day no power in our building. No one called, offered anything, or even addressed it until we reached out to them. The rooms are furnishings are outdated. Towels are cheap & rough. You can hear everychair being moved on the floor above you. The kitchen layout is weird. The cabinets to the left of the stove are hard to impossible to reach. The area is very tight & only big enough for 1 person. The tile by the elevator & stairs is extremely slippery when it rains. My older parents almost fell multiple times. There are stray cats everywhere. The lobby area is the only dressed up area. Aloro, which serves breakfast & dinner is so slow. Yes, I get island time but this is beyond that. Prices are ridiculously high & the service is not there. Most staff are extremely rude! The beach on the club side is small & packed with chairs. The water is full of huge rocks so be careful. There is rarely ever anyone that comes around asking if you need a drink. The housekeeping ladies are wonderful. The appalling thing is they have to hang out in this closet style room with no air. It's terrible! Would it kill to give them some AC in there so they don't pass out? I've stayed at multiple Ritz properties & this isn't it. This is a budget hotel at best with the fancy name on the front. While my family & I won't be back, please beware before you book. If you're coming expecting the luxury associated with the Ritz brand, you'll still be looking long after you check-out. read more

Got here 1 pm it's now 4:30. Room still not ready wasting my time - expensively. So while waiting we got lunch 2 hours 120$ for a chicken wrap and poke bowl. But took forever to get our drinks not to mention our food. Issues : 1. The internet does not work well or at all (we could not connect)a! Tried concierge, front desk, engineering nobody could help. I ended up getting some number and called the provider myself and they fixed it 2. Bathtub - real nice looking and big, after massage my wife had we tried to fill up bathtub water was brown. So that was out, but prob showering in the same water and brushing our teeth with it. 3. Beach is rocky and lots of seaweed (seen way clearer waters at Turks and Caicos or Aruba. I'd expect beach to be groomed 4. Glassware in the rooms - gross don't use 5. Mildew in the bathrooms in the rooms. Positives : 1. Food was above average, but nothing to write home about. 2. Staff is friendly (but definitely on island time) So to summarize Considering this company is one of the most highest end resorts - for the amount of money spending, this location is not cost effective - sure some people it won't matter and they are ok with paying lots of money for suboptimal but not all of us. Having stayed at the ritz before I must say this is disappointing; probably won't stay at a ritz again as these issues here are systemic and not one-offs , it's evident the local ritz will not fix it- having read most of the previous reviews, so for people looking in the same demographics id recommend somewhere else. Plus my wife spilled sand in the Salsa and chips $20 down the drain read more

There are very few good things to say about my experience here. I'll start with my first impressions; though. The hotel is pretty and the staff are friendly. I thought the location was gorgeous and never got tired of the beautiful ocean views. Of-course, we had to go elsewhere on the grounds to enjoy those views since all we experience from our room was constant construction noise as they built a pool right outside of our room. They worked until 7pm last night. It really takes a toll on the nerves with all the construction noice. As big as this hotel is, I can't believe this is the view they gave us. The ice machine is broken in our building and not fixed the entire 5 days of our visit:. Day 1: $18 pancakes with no butter and served with cold syrup and unripe strawberries. Don't expect to ever get your water or coffee refilled. You have to ask and get someone's attention across the room. No one ever checked on us. When you do interact with staff, they are all very friendly, but they lack the expected Ritz level of service. I do believe this is truly a training issue. The food for lunch and diinner was not memorable, until you received the bill. Again, everyone is nice, but you have to track people down to get a coke or water refilled. Pretty much a repeat every day. The beaches are beautiful and the hotel is pretty. They are working hard to recover from Hurricane Irma. However, when rooms are over $1,100 per night...I expect more. Every time we called for a ride to the hotel (due to rain); they never showed up. Yet, no umbrellas in the room. We got our room cleaned and they never touched all the sand on the floors and missed many small details. The bathroom door has dirt all around the handle from many hands. It's not been wiped down. We can't go on our balcony because they are cutting rock out there all day with a saw and it is very loud. Never gave us any more water or refreshed the nespresso - mind you, it's an $80 per day resort charge. I will say the Italian restaurant was the best meal we had. I had the seafood cous cous and it was the first meal I had that was flavorful and not disappointing. They also made good cocktails and the service was what I would expect in a Ritz. Finally, we had patched two separate reservations together because we extended our stay by one day right before our trip. They assured me that I just needed to calll them with confirmation number and they would put it together. Nope. So, I did it again upon check-in... nope, still didn't work. Had them knocking on our door asking when we were leaving... twice! Finally, I had to go to reception. Check out and check back in so thy could get it together. Then, (with the privacy sign on during this entire time and them still ringing our bell) I get another staff member at our door asking if I wanted the room serviced. Isn't that the point of the privacy sign? Literally, the worst service of any decent hotel I've ever stayed at, yet one of the most expensive. One final comment, the door bell sounds like the fire alarm chirping (loudly). It is quite disconcerting. Have no idea what brilliant person thought that was a good sound for a door bell..... wow! read more

The Ritz-Carlton, St. Thomas - Hotels Near Me - St. Thomas, Virgin Islands

We ate at Allora in the Ritz-Carlton. NOT a good experience. First it took 25 minutes to get our drinks. Another server had to help out our server (She was new). Then when she asked if we wanted another round my daughter-in-law declined and the server to her half finished drink! The other server brought her another drink. Her pizza was terrible it was totally under done. My rigatoni was good and my husband's pizza was good. Overall an awful experience. read more

I was here for five days and let me tell you it was quite the experience. I visited this resort for my sisters wedding and was very disappointed at how disorganized and chaotic the stay was. We arrived on Thursday, November 21st which I guess was the date of their re grand opening. The resort was not prepared to be opened and lots of construction was going on. We had mix ups with our rooms, charges for things we didn't even have like parking and child care!?!?? Food and drink orders took 35-45 minutes to get. Would wake up to hammering and loud noise. When my brother in law went to the General Manager to address the issues his response was he "delegates this sort of thing to his employees" and wasn't interested in assisting us. I was appalled at his response because this is the Ritz Carlton not Motel 6. Clearly to be in any management position at a Ritz Carlton you must exude their brands stellar customer service skills. The GM at the Ritz In St. Thomas must have squeezed through the cracks somehow. I could go on and on about the stay and what went wrong but who wants to read ever last detail. We eventually got in contact with an assistant manager and he comped two nights due to all of our inconvenience. He was pleasant and understanding. On the last day we had breakfast at the Blue Water Grill and the breakfast was good and the staff was very friendly. It appeared training was going on and we were assisted by Gerald and Reuben. These two gentleman were what I would expect from this type of establishment and the sole reason I have decided to rate this hotel at least two stars. I would not return anytime soon but will visit other Ritz Carlton properties. Opening a hotel that isn't ready for guests is setting your employees up to fail. If you are traveling to St. Thomas anytime soon skip this resort it still has about three months worth of work until it's fully functional. read more

was by far the worst hotel experience I've ever had, and I'll never stay at a Ritz-Carlton again. Our entire group, here for a wedding, had nothing but problems from start to finish. First, three of our rooms had roaches. Yes, ROACHES in a luxury resort. Unbelievable. But it didn't end there. The service was appalling. Golf carts took multiple calls most of the time and the staff didn't care when you had to repeatedly call. I was waiting for 30 minutes when I was trying to go to the front desk to handle an issue with my room key and getting locked out. The staff clearly didn't care. Nearly everyone in our group had issues with their reservations. Rooms were mixed up, most requests were not even acknowledged. Two times on separate days it took me three phone calls and over an hour just to get a bathrobe after housekeeping took mine and didn't leave a new one. Kimorah who worked at the front desk was a nightmare. She refunded $1,000 in incidentals without understanding my request, then argued with me for two days. She insisted I wanted to switch cards when I only asked to use a different one for the remainder of my stay, which I extended due to issues with card approvals. She then called me at 7am the following morning telling me she needed a card of file for incidentals. A few hours later I got back to my room after calling my bank while In the gym and my room key wouldn't work. They had locked me out because they didn't have a card on file for incidentals. I went down to try to settle the issue and extend my stay for the last 2 days. When shown a $5k balance due, we were confused, as our trip was $4,700 total for 5 days. This second payment was for the last 2 days as we'd paid $2300 for the first 3 days already. She lowered it to $2400 on the screen for me to authorize and sign but secretly charged us double--$2,500 for incidentals on top of the $2400 payment. Janelle was absolutely the worst of the employees I dealt with. She was the other front desk employee. After I got locked out of my room, I called for assistance, and she was rude and hostile. Instead of helping, she made the situation worse with her attitude. The next day, after requesting a robe at 8 AM, I waited all day, and by 2 PM, it still hadn't arrived. When I called to request one, Janelle assured me it would be there in 10-15 minutes--but it never came. I then called back 30 mins later and asked to speak to a manager, her response was aggressive and dismissive. She refused to transfer me, demanded to know why I wanted to speak to a manager, and even called me a liar when I told her I'd filed a complaint with corporate the day before and mentioned her name (she'd hung up on me when I asked what her name was for when I called corporate). It was clear she had no sense of urgency or professionalism. Her constant rudeness and inability to provide even basic customer service made my stay incredibly frustrating. The front desk staff was rude, argumentative, and dismissive, constantly talking over us and refusing to take responsibility. Their aggressive behavior and lack of customer service were unacceptable. If you're even considering staying here, do yourself a favor and book anywhere else. The Ritz-Carlton in St. Thomas is an embarrassment to the brand, and honestly, I wish I had read reviews before throwing away $5k on this nightmare of a 5-day stay. The fact that I spent that much money here makes me sick, especially after the abysmal experience I've had. I will never stay at another Ritz again, and I'm seriously questioning whether I'll stay at any Marriott property in the future unless they do something extraordinary to make up for this disaster. So far, I've heard absolutely nothing from them, and frankly, I wouldn't be surprised if I never hear back at all. This was an utter failure on every level. read more

We decided on a last minute revisit of the beautiful islands. The rates at the Ritz seemed very responsible so we decided to give them ago. We read all the reviews and spoke to our personal l ambassador about the state of the resort. Is it still under construction because of the devastating storm of 2017- yes! Are some of the amenities not available? Yes! But Is it a problem? Absolutely not! The staff was more than accommodating, the beach and pool was refreshing. The room was clean and new! The vieWs were breathtaking! Overall, I would say that they have recovered nicely and it's time to start visiting the great islands again great job, Ritz for making our stay very memorable read more

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Yeah, it's kinda pretty. Very beautifully decorated rooms, gorgeous location, wonderful service, amazing staff! What more could I ask for? The hotel has been through two bad storms, so there are hiccups. -beds a little too soft for me -ice machine not the cleanest -sand flies and millipedes have taken over But once they're at full occupancy and fully operational I'd expect an amazing experience here. I'd give them another chance in 2018. read more

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This is so far the best Ritz-Carlton I ever stayed. The resort fee really get me something here. I could get free kayaking and a lot of good services here. You got water, sunscreen, etc in the beach. You also get welcome drink. It's not like those hotel with resort fee but actually not providing anything useful. I highly recommend this hotel!! read more

The Ritz provides a tranquil ambiance and stunning views of St. Thomas. Best resort on the island that delivers excellent service and wonderful amenities. The on site restaurants are great as well. My top choice to stay at when visiting St. Thomas. read more

Over priced and over rated. Does not compare to any Ritz property in the states Wedding over charges were ridiculous read more

There is something seriously awry at this Ritz Carlton. The disappointment began from the first moment when we were escorted to our room where the floors were visibly dirty and hadn't been cleaned. (And never were, throughout our 8 day stay). Housekeeping was unfortunately not the only problem. We didn't get towels 50% of the time during our room turnovers. We rented cabanas multiple days and had good service some days, and others literally had to hunt down our server to ask for things. When we found someone to ask where she was, the other employee came back to us and said that she, also could not find our server. Mind blowingly poor guest service and experience. If you need anything, you will wait on hold for 30 minutes, only to never reach your desired person. We wanted to book a beach dinner. We did so, but because of 25 mph winds wanted to cancel. We started attempting to do this around 9:30 am, when we went out and our silverware and belongings were flying off the table due to winds. They told us we would be charged a $150 cancellation fee for canceling. Even though it was simply due to inclement weather. That being said, I'm glad we canceled because the food at this hotel is mediocre at best, and you are better off taxiing in town for a hamburger. Theres clearly a problem with operations and management of employees. There were outliers that did provide good to excellent service. (Janet, Jennifer at the spa, the Sails bartender, the main beach towel person and pool towel person). But those that did not, really ruined the experience. It seems the resort has a bad reputation with locals, maybe making it difficult to recruit or retain good people. We heard the locals have been banned from being guests at the resort, which seems horrifyingly rude. We wanted massages, pedicures, and the whole week, they didn't have any openings. For the price point, they don't deliver. The property renovation was beautiful, but it's not worth it. There are other beautiful resorts. Go somewhere else with your time and money. This doesn't deliver a Ritz experience. read more

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This is our 3rd time at this Ritz. We love it. The service, the rooms, the area, all of it. It is true that they are in some areas in the middle of construction. There was a hurricane if you will recall and they are doing needed repairs in many areas. It is still the best place to stay in St. Thomas. First, let's recall that hurricane. People were stranded, it was scary and just a mess. What did the Ritz do to help its customers? They got us the hell out of there. They worked and spent money to get us to safety, to get us off the Island, to make sure we were safe. That is what they did. A few other hotels let their patrons on their own. So, let's all give them a break and say thank you by staying at this Ritz. It is wonderful. So what, there is some noise now and again. They are making it beautiful. Second, the service is still the best. Everyone that works there is kind and they know the Island. If you want to eat at the Ritz you can, but you can also get reservations made for you by the front desk staff and they know all the great places. Third, the rooms are spotless and ever so comfortable, just like they always are. They are not going to put you in a destroyed room. They are fixing them. Fourth, the pool area is great and so is the beach. Go there, have a blast, and have fun. read more

Stunning!!! If you can afford it, this is the place to stay. I will say that for a similar price point the waters at the Marriott Frenchman's cove are better. The Marriott is all timeshares a little bit more difficult to get in to. I would consider them both luxury lodging and would do the Marriott over the Ritz. If you are looking to spend a little less try the Elysian right next door. read more

Terrible service, incompetent staff. Room not ready at checkin time. Then put into a room that was not 'ocean view'. Tried to move us to another non 'ocean view'. Then told there could be another room however this room was not ready for occupancy. So now 1 hour past checkin time we still do not have a room. additionally as we were waiting at the pool bar for our room to be ready; there was a pack of children with their parents mind you, in the adult pool eating freaking cookies in the water! Appalling! The Ritz-Carlton brand is being very negatively affected by this hotel and their lack of service. read more

I stayed for a week and it was great. Lovely beaches. Relaxing vibe. Wonderful food!! (Try the mahi tacos and snapper). Breakfast/Room service was good. Thanks to the staff Charles, Joan, Myrtle, and Mark. They helped this vacation become the success that it was. read more

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As a past concierge and current Rental Agent for the Ritz-Carlton Club, adjacent to the hotel in East End, St. Thomas, I can say with full confidence that you won't be disappointed when you choose to stay at the resort. It is located on stunning grounds - 30 acres along the Great Bay - and every detail of the hotel and club are luxurious and welcoming. The Ritz-Carlton staff is phenomenal and there are a number of delicious restaurants, swimming pool and engaging activities for the whole family available to you during your stay. Don't wait another day to book your stay - you have an amazing vacation to look forward to at the Ritz in St. Thomas! read more

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This Ritz is gorgeous and secluded away from the main area on the island. The rooms are not quite up to date but do not feel ancient either. The main issue we had with the room (and the reason we did not give this Ritz 5 stars) is because we booked an ocean view room and 3/4 of our view was a wall/greenery. There was barely any view of the actual water. We brought this up to the front desk but were not relocated. We did not raise a huge fuss as we were not here to sit inside the room all day. Every morning we would wake up and start the day with a swim, paddle boarding, and kayaking. Otherwise this location is amazing because it is self sufficient. The restaurants are excellent with unpretentious service. The food is a tad expensive but excellent. The wine selection was perfect. Overall we were happy with our stay and would consider returning, assuming we were given an actual ocean view! read more

Disappointed with our recent stay at the Ritz in St. Thomas. Service was poor ,slow and seemed chaotic. Food was mediocre at best. Staff seemed bothered. One male concierge was extremely lethargic and acted like he had better things to do than help us with excursions, reservations etc. Property needs some tlc. Pool was lovely beach area was small. Tennis courts were Astro turf and were next to a building with some type of generator that was constant loud noise which you couldn't hear yourself think. Probably won't return. read more