I'm extremely disappointed with my experience with this company. For our March 2026 wedding, my…read morefiancé and I intentionally wanted to support local -owned businesses rather than fly vendors into the island. A friend recommended this company through a local St. Thomas Facebook group, where they had glowing reviews.
We booked flights from Toronto to St. Thomas in March 2025 to meet with them in person. During that trip, they showed us several venues suitable for our 120-150 guest wedding and connected us with an amazing chef and cake vendor. Within three days, we had locked in some of our major vendors. Ms. Amelisa gave us sweet auntie vibes, very warm and welcoming which made us really want to work with her and her family business.
The problems began after signing the contract. It was vague, not itemized, and lacked specifics regarding décor and rental items. Initially, we were told they offered full wedding planning services, but whenever I asked for recommendations for DJs, photographers, or videographers, I was told those vendors were unavailable locally and that I should fly people in instead.
I repeatedly asked for photos of their décor inventory or some type of visual mock-up based on the Pinterest boards I had shared since August 2025. Instead, I was told to browse their Facebook page. Eventually, I was informed that full planning services were never included in my contract due to my budget and that I should reconnect in December 2025 to finalize décor for our March 2026 wedding. When I asked if I could add planning services later, since I was coordinating from Canada rather than the USVI, I was told, "That ship done sailed at this point."
Because of this, we started working with a wedding coordinator (who was originally our travel and board person but once she heard our struggles she volunteered her coordinating services) to help manage contracts, room blocks, and vendors. After that, communication noticeably changed with Flawless. Calls and emails became less warm and more difficult. In December, when we attempted to begin décor discussions, we were pushed to January instead. During that period, the owner frequently went on vacation without providing another reliable point of contact. Her daughter occasionally stepped in and was honestly the most helpful person in the business. Flawless should consider making the daughter take over the business.
When décor conversations finally began, I was suddenly told that several items and concepts I had discussed since August were not included in the contract. Btw my cousin and I made our own mock up using things we found on her Facebook and was still told no! When we asked for photos of the chairs included, we were told to contact the venue ourselves. Eventually, the daughter sent photos of white plastic chairs, which were not what we wanted or discussed. We were then quoted $25 per wooden chair for 120 guests, while another décor company later quoted us only $10 per chair for the same style.
Throughout the process, I constantly had to send follow-up emails documenting prior conversations because they wouldn't send anything afterwards and I wanted to keep track. When we finally received a "mock-up" of the reception design, it consisted mainly of X's and O's with labels rather than actual visuals or design concepts.
Ultimately, the company quit one month before our wedding because they could not work with our wedding coordinator, who was simply trying to get them to do their job. We wasted 9 months working with a company who was willing to drop us a month before our wedding. It was cruel but life goes on and I wish them nothing but the best.
In my opinion, this company may be better suited for smaller local weddings. For larger-scale destination weddings requiring detailed coordination and consistent communication, their system did not work well for us.
