I came here to celebrate my birthday and had to try very hard to not let the experience I had with the resort kill my mood. Resort/Merchant Error I was double charged by the resort the day before my flight home. I don't think the resort cares or understands the amount of working hours and monetary sacrifice that goes into planning a 5 day all-inclusive trip here. I spent a good 3 hours with my bank, Sugar Bay's Anna, Laurel and Lissa trying to square things away. They needed me to sit with them while I called my bank since their software isn't sophisticated enough to see they charged a customer twice. So that morning on my all-inclusive trip I wasted at a small kiddie like table, killing my battery instead of enjoying the beach and sipping a rum punch. I figured I'd get some sort of compensation, voucher for an activity, or some damn breakfast because we sat there for so long but nope. All Sugar bay could tell me was they didn't know how this happened and most likely was their merchant. Aesthetics (Property) St. THOMAS IS GORGEOUS. Step outside and plants, trees, sky, the smell of rum and even those pesky grecos is amazing. Sugar Bay has a manmade beach but it works, and if it doesn't there's a ton of beaches you can travel to since you chose to stay at the cheaper resort. Like I've seen in other reviews there is construction taking place. It's an eye sore but they weren't really loud and only saw them in one spot (next to my room ofcourse). The newest owner is animal friendly so there's a bunch of cats around mainly on the steps by the pool. Aesthetics (Room) My water in the room (618) was the color between mustard and dirt. I let the water run for about 10 minutes and yup still had dirty water ready to contaminate me with whatever bacteria was floating around in there. I let the front desk know and they suggested I email reservations. Emailed Camille Aubain from reservations (Resagent1@sugarbayresortandspa.com) on 10/15/16. Then was instructed by the front desk to send an email to Chris (Reservations@sugarbayresortandspa.com). Neither one of them responded nor did anyone from their team. Also, don't come here expecting wifi because there is none. Staff performance The staff here is beyond friendly and accommodating! Especially Jennifer at the front desk, the bartenders, Executive Chef Peter, Chef Anthony, Jermaine, and all of the awesome ladies/gentlemen at the restaurant. I liked them all so much I almost want to go back (Almost but not). Feedback I can't stress enough that I would not stay here again. I would not recommend anyone else to stay here unless you planned to just eat, drink, and store your luggage here. Next time I'll spend a little more and stay at one of the other resorts. read more

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CheckIn- we had switched rooms at the last minute. So when we arrived, the desk didn't have our information. We had to email our confirmation to the hotel to be checked in. The make staff acted as if it was a hassle, as if we were putting him out- for having to check us in. He continued to whine about it, verbally, and through his body language. It was unbelievable! He kept asking the other staff to deal with us, and complained about "slave labor". It was quite offensive. Finally after over an hour... we got our room. Room 425. Room: Security insisted on walking us to our room. I'm not sure why. To get in the room they give arm bands rather than room keys. The room was cooled down which was nice. And had a very basic, modern design. The bathroom had an obvious recent facelift, although the water in the bathroom ran brown. read more

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Visited last week for a wedding. Pros: Champagne and cookies upon arrival Updated/renovated rooms Fantastic views Shuttle to and from pool/beach Friendly kitchen/food staff Breakfast and lunch was great Daily discounts in gift shop Poolside drinks were great Not too many children around WIFI in room and around resort Bathroom/tub was very clean Cons: Found out that the staff hasn't been paid in weeks (you can search on Google) - SMH **hence the one star, I'd give ZERO for that reason alone, but maybe 3 stars if they paid their staff** Phones in room don't dial out Water in room was yellow at times No room service Dinner food was awful Pool and beach area, 5-10 min walk away Outdated resort maps Duck in the hot tub Beach too rocky once you enter the water (just bring swim shoes) Towel ticket/card required for beach towels (annoying to have to keep up) Oh and they hold a $150 deposit on your card upon check-in for incidentals (they remove it once you check out) read more

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While the pool and beach are very nice, the room quality and food service are just unacceptable in this price range. First, the rooms are in dire need of renovation and upgrading. The patio furniture was very cheap, there were never enough towels in the room, and the nice in-room bar area had no glasses. Strangely, for a $500/night resort, there is no room service! The only breakfast available is the expensive breakfast buffet in the main lobby restaurant. And, speaking of restaurants, the menus were very small and limited, pricey, and the food quality was poor. There were no kids menus at any of the restaurants. I felt really bad for the people who opted for the all-inclusive plan at an additional $160 per person per day. While the location is nice, you'd definitely want a car so that you can got to the other local restaurants in Red Hook to avoid eating here. I doubt I'd ever go back. read more

I was pleased with my 6 day 5 night stay here. My best friends decided to get married in the USVI and this is the resort they chose, although they did not have the actual wedding here. There were 24 of us total, 17 adults and 7 children (ages 1 - 14). We went with All-Inclusive Plan which was a great deal as food can be quite pricey on the islands. Check-in was simple and we were given a packet with all in the information we needed. This included many coupons for local attractions and a $100 traveler's check - sweet! The resort is quite big and was a bit intimidating to navigate at first, but by the second day it was pretty simple to find my way around. There are quite a few buildings and they aren't connected. It really is a gorgeous place - lots of lush plants, all kinds of wildlife (iguanas, various birds, snails) and lovely views from the rooms. It was exactly what I expected from a tropical resort. The rooms themselves were good/alright. It wasn't super posh or fancy, but comfortable. I had a room to myself and there were 2 double beds, desk, 2 chairs, TV, mini-fridge, safe, iron/ironing board, hair dryer, enough hangers and a decent bathroom. The amenities were good and I like that Wyndham uses Bath and Body Works products. My room also had a little balcony with chairs overlooking the pool/ocean, that was really nice. We spent most of our time at the pool/beach, Mangrove Restaurant and the Iguana Grill. There's a shuttle that can take you from the lobby down to the pool area, but we used the stairs during our visit. There are a lot of stairs to get down to the pool and beach (~100). Our entire party used them and nobody took the shuttle. The stairs were a much quicker option. The nice thing about the pool being a significant distance from any buildings: it never closes. We asked what time the pool closed and we were pleasantly surprised to find out it never does! Sweet! There were quite a few late night swims during our trip! The pool area was lovely and the pool itself is huge! There are plenty of chairs to lounge in, a game area (life size Jenga, pool table) inside a grotto and a volleyball net on one side of the pool. You can rent snorkel/kayak equipment for free. You just need a credit card, your room number and be sure to turn in your items before 4pm! The Mangrove Restaurant/Iguana Grill, Caribe and the Turtle Rock Sports Bar sit right at the pool - which is where we ate most of our meals. The beach is gorgeous, but it is a little rocky. This makes for great snorkeling - there were SO many fish down there! I never snorkeled before and it was awesome! There are also jet skis available for rental right on the beach. The restaurants: Mangrove Restaurant/Iguana Grill: Poolside buffet open most of the day. The meals here were good, they always had quite a few options. There is a salad bar, various hot entrees (mac & cheese, pastas, chicken, potatoes, etc). During prime times there was a grill cook present and you could order a hot dog/burger or the special of the day. I did enjoy a cheese steak sandwich one afternoon while I was there. There is also a dessert station with plenty of options. Turtle Rock Sports Bar: This is also located poolside and served up some tasty drinks! The bartenders here were really cool and always willing to strike up a conversation. The drinks were yummy! They have a variety of fruity cocktails and frozen concoctions featuring the local Cruzan Rum. Again, exactly what I expected to drink during my tropical vacation - fruity rum drinks. Perfect! The kids also got to enjoy the frozen drinks, just virgin versions. Who doesn't love a kiddie cocktail! Caribe: I didn't eat here during my stay. Manor House Restaurant: This is the "fancy" hotel buffet! It is located in the main building where the lobby is. The options were a bit more upscale and quite tasty! There is a small salad bar/dessert bar. There's a hot buffet featuring: various meat dishes (beef, chicken, seafood), potatoes, soup and like the Iguana Grill you can place a custom grill order. They also offer a great breakfast buffet with eggs, lots of breakfast meat, potatoes, oatmeal, cereal and an omelet station. Ocean Club Lounge: This is connected (via a glass wall) to the Manor House Restaurant. There is a small bar and TONS of different gambling machines. They have standard drinks here, not the fruity tropical ones like the Turtle Rock. The bartenders here were fun as well. They also offer a late night pizza menu that you can take to-go back to your room. Monday night they offer karaoke and it's a blast! Their karaoke guy has thousands of songs and he was so fun. I had a really great vacation and this resort was just perfect for our large group. I would return. My room cost per night was approximately $225 in late October (off season). Considering the All-Inclusive option I felt that was a good value. read more

Sugar Bay Resort & Spa - A room at Wyndham Sugar Bay - Hotels Near Me - Saint Thomas, Virgin Islands

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When we arrived on Friday (Jan. 2, 2015) the receptionist informed us of some construction underway in part of our building - she immediately offered us an upgrade from our queen-sized, ocean-view room to a newly-renovated king room on the bay side. And while the move seemed like a no brainer, the suite was indeed "newly renovated", meaning fresh, wet paint on several of the bathroom walls and construction dust on the floor. (The latter was immediately addressed with a phone call to the front desk.) The huge room featured new gray tile floors, freshly white-washed walls with all new bathroom fixtures and new vanities. The headboard, dresser and mirror were obviously repurposed pieces, pitted with scratches and gouges, but nothing too distracting. The room included an iron and ironing board, hair dryer, a nicely-stocked mini fridge (no charges), a dual cup coffee maker, a 35" television and wifi. We spent our entire visit on site, enjoying the rather small'ish beach and massive pool complex. The white sand beach is deep, but less than a few hundred feet wide - walking out for a dip in the water was less than comfortable, due to the coquina-like rock just below the thin layer of beach sand at the tide line. Once in the water, it was refreshing and calm. Lounge chairs were abundant and available at both the pool and beach, but for some odd reason, towels are only available "one per person" from the sundries office - so you couldn't pick up a towel for your spouse's chair, or extra towels for drying off. We remedied that by asking the pool boys to fetch us towels, when needed, and they were happy to do so. Speaking of the pool boys, they, and the pool/beach waitresses, were amazingly polite and attentive, popping by whenever our drinks were a bit low, offering up dining menus and bottled water. By the second day, we were on a first name basis with several of the staff members, including the swim-up bar host and the chefs working at the outdoor grill. Across the compound, we found all the staff members polite, gracious and helpful. Access down to the pool and beach from the hotel was either by shuttle bus, which operated every 15 minutes during our stay, or by a gorgeous wooden walkway dubbed the "99 Steps". Food and restaurant service was "budget cruise ship"-quality, at best. On our all-inclusive plan, we were offered three dining options at the main building; French, Italian American or Japanese steakhouse - no reservations were ever needed, and our longest wait for a party of six was less than five minutes. There were posted "dress codes" for all three (no bathing suits here, pants-only there....), but nothing appeared to be enforced. Dining portions for dinner were small'ish to ample, but most everyone enjoyed multiple trips to the all-you-can-eat crab legs and antipasto bar. On the first night I had a lovely piece of perfectly-seared black grouper over couscous and topped with fresh mango chutney. The second night, I was given two rather tiny lamb chops -which I called "lolli-lamp'pops"- with a side of bland, steamed vegetables. Desserts were bulk-produced and included tiramisu, red velvet cake and (dry) bread pudding. The bread and bun offerings were always stale, and the butter pads always frozen, rock hard - one of my pet peeves for any restaurant. At breakfast, we almost always had to wait for a table to be cleared, but the wait was always made pleasant by the Bloody Mary and mimosa bar at the front of the line. Service was rather slow at breakfast, and none of our meals ever came out hot. Food offerings were simple; tepid, tasteless oatmeal, eggs -including eggs Benedict- reheated pancakes, French toast and mealy, cold pre-packaged breakfast potatoes. There was always a small selection of fresh fruit available, as well as plain yogurt and, again, stale breads, including boxed muffins and pastries. I enjoyed the smoked salmon, capers and onions, a'la lox n' bagels-style on the last three mornings. Even at the $450+ a day all-inclusive rate, I certainly felt as though I drank my share of liquor and wine - all of the pours were strong by the bartenders, and all the booze slingers knew their cocktail recipes. I'm a bit of a bourbon and whisky snob, so I was pleased to see they stocked Jack Daniels Black in the well, and offered several premium brands of vodka and rums, by request. We never paid an up-charge for "high end" booze, including after dinner liquors and dessert wines. Several of the dinner wines were very nice, and included one of my wife's favorite white wines. While I don't drink beer, our friends noted all the bars served plain Budweiser, Heineken, Coors Light and Corona. While I don't have much experience with tropical locations or all-inclusive resorts, I thought our entire visit was pleasant and worthy of repeat, especially if we could score a slightly discounted price. All 30+ members of our party reportedly had a good time as well. read more

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Nervous after reading some of the reviews but ended up having a great time. Room was large and clean. Ceiling fan was broke when we arrived but was fixed quickly after a phone call. Resort strives to be family friendly. Kids' programs every day. The service was attentive but on an "island" pace. Food was above average but not phenomenal. Definitely recommend the all inclusive package. Would come back in the future. read more

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Let me start by saying that the following review is 100% true. I wish I were being hyperbolic as I might have enjoyed my wedding experience more. To say the accommodations and service are underwhelming at this supposedly 4 star resort is being far too kind. After 7 days here, I'm fresh out of kindess. What an abysmal dump. ***Ignore this review at your own peril.*** - Sat in the lobby with my luggage an hour past check-in. What was being done to the room during that hour is beyond me as the floor is filthy. - All kinds of trash in the walkways leading to the rooms. (Stepped over the same Qtip outside of our room for three days.) - Asked for a handicap-accessible room for my father, they put him in a room with a broken tub stopper and not a single grab bar in it. Don't think the ADA is of any concern to Dreams Sugar Bay. If you're disabled, go somewhere else! - The water stopped working in our room an hour before our wedding. Called the front desk, was told it was a resort-wide problem and to "give it an hour." After I explained that my wedding was in an hour and I needed a shower, the lady told me I could walk down to the spa and take a shower there. A couple in our party had to change rooms after this as their hot water never came back on. - As far as the "all inclusive" food and meal service goes, Gordon Ramsey would chew this place up and vomit it out. There are several themed restaurants and I saw guests walk out after waiting hours for their food. Some of our party were in the French-themed Bordeaux (Sugar Bay's fanciest- no kids allowed, strictest dress code) when the whole restaurant began shaking like an earthquake. The waiter went around to each table explaining that it was just the laundry on the floor below. If you ignore my warnings, be prepared to eat the same bland, depressing food at each meal three times a day. - Oh, and the "spa." SMH. I went there for a haircut a couple of days before our wedding. Nasty smell as we walked in and hair in the sinks. Hairdresser struck up a conversation on racism and politics as we watched the housekeeper dip her fingers in the makeup and apply to her face. I laugh every time I pass the multiple signs around here touting the spa's Ultimate Luxury ©. I've had more rejuvenating subway rides. - As for the staff, there were some nice people. There were also some staff who were incredibly rude and insolent in response to the slightest request. It's unbelievable with the amount of money we spent to stay here that there were times when we felt so unwelcome. - It appears they took a dilapidated hotel that should have been torn down and slapped on a fresh coat of paint, added some Dreams corporate signage, and then sold it as a "luxury resort." In fact, a portion of the hotel was under construction during our visit so there was a constant dust in the air and banging. Also, the occasional awkward elevator ride with dudes in hardhats and wheelbarrows of concrete. "Oh you're breaking your back in the sun for peanuts? Don't mind me, I'm here on holiday." I've stayed in WAY nicer and cleaner Motel 6s. For a tenth of the cost, one could just go to Myrtle Beach, SC during Bike Week and experience the same class, ambience, and charm. This "resort" should be renamed Nightmares Sugar Bay or Dirty Myrtle South. EPIC FAIL. (As for any positive reviews you'll encounter about this place, remember, there are a lot of people who enjoy Bike Week and a broken clock is correct twice a day.) read more

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My husband and I stayed at Sugar Bay, Presidents Week 2014, we stayed for 6 nights under the all inclusive, then we stayed an additional night when our flight got canceled on the way home, so a total of 7 nights. I must say, I would probably give this resort and 2.5 overall. I really wanted to like this resort, even after I read the negative reviews, but I can't say I was fully satisfied. The resort itself is beautiful. The views and property are breathtaking, though the grounds should and could be maintained better. Everything looked like it was in need of a good paint job. The steps didn't really bother me, as I walk up a lot of steps daily, but my husband was not thrilled about them, though I did warn him before we booked the trip. It was also not easy to get information at times. You would see blank signs for the daily activities, but nothing was posted on them. The beach also is very 'rocky' so it's difficult to get into the water to enjoy a swim. My husband and I had the all inclusive package, which was worth getting due to the price of drinks and food. The food, however, is nothing to write home about. My biggest complaint was that only one restaurant is open nightly with menu service, the other restaurant is a buffet. My husband does not enjoy buffets, so this was somewhat annoying. This restaurant with menu service during our stay, Baci was also the one located by the pool, and beach so in order to get to it, you had to walk down all the steps. Which was not very enjoyable. Everyday there was a lunch buffet set up by the pool. The buffet lunch was usually the same foods daily. I think they had macaroni and cheese, cabbage and vegetables, rice, salad, chicken, and fish everyday I was there. The food at the dinner buffet was basically VERY similar. Also, this really annoyed my husband, burgers and fries could also be ordered at the lunch buffet restaurant, but the only reason we realized this is we saw other people ordering them. The lunch servers did not seem eager to assistance with orders, and/or getting drinks. We had to get up more then once to ask a server to come to our table. A few days a lunch bar was also open that did have menu service, which was nice. The breakfast buffet I thought was good. We usually went to the bar in the Manor House, after dinner and the bar tenders there were very nice, and helpful. Now, to our room. There was NEVER enough towels in the room, one day the maid forgot to leave them at all. Also on our last day/night there was NO hot water for at least 6 hours. Therefore, I couldn't shower before going to dinner when I was on the beach all day, and was worried I would have the same result when I woke up in the morning. Luckily hot water worked and I was able to shower before I went back to airport. When we went back to hotel after checking out due to our cancellation, the hotel wanted to charged us each $109 for our all inclusive privileges back. Now it was 7pm, and we were checking out at 11am. Obviously I said no, we just grabbed a pizza at the Caribe Market (which isn't included in all inclusive), for $8, and went to the room. Now, the new room we got looked exactly like the other one, but the TV would not hold a signal, and when I woke up in the morning there was no hot water, so I did get to sit on an airplane for hours the next day with out showering after all. In light of my situation I would not recommend booking a vacation at the Sugar Bay Resort again. I hope they can settle their food issues, and hire staff that is more helpful. Those were my two biggest complaints. Vacation is a time you should feel spoiled, and I didn't feel that way at Sugar Bay. read more

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I am returning home after 5 awesome days in St Thomas staying at Sugar Bay. First, let me say that driving up to this resort I was pleasantly surprised. The property is huge, well kept, and in an awesome location. We were greeted by friendly staff members with delicious rum drinks. This is the way I like to start a vacation! I thought our room (we sprung for an ocean view upgrade) was even nicer than the website. Here's some tips from my experience: Pros- extremely friendly hotel staff - great breakfast in the morning, omelette bar was delish - beautiful pool area/ beach area. Water was so blue. Did some great snorkeling right there at their private beach. Only thing I can say is that the beach is rocky in certain parts, but still beautiful - easy to get cabs at the hotel for exploring Cons Almost zero. We didn't eat meals there because we were too busy exploring the island. Take a $10 cab to redhook. Such a fun area and great restaurant options - the female bartender at the pool bar was ridiculous. Worst service I received the entire trip. She ignored us when we sat at the bar (even though we were paying cash and not all inclusive) Sugar Bay needs to give this chick a drug test because she was clearly on something and seemed totally out of it the whole time Besides that I can honestly say this is a great hotel and I would definitely stay again next time I'm in St Thomas. I'm really missing that breathtaking view from my hotel room already! read more

Sugar Bay Resort & Spa - Our beach friend! - Hotels Near Me - Saint Thomas, Virgin Islands

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I had a family vacation in May, stayed in Magen's Bay not too far from this place. As a massage therapist, I usually get a massage on vacation, but I decided to try something new out. I went with the Marine Algae Body Wrap. I was new to the whole we wrap you like a burrito body wrapping ways. My therapist was nice and very helpful. First, she started to do some body brushing with a dry brush. I thought she could work on a routine of body brushing and practice that more. It was so-so. Then, she smooth the algae all over my body and wrapped me in 4 layers. Meanwhile, she massage my feet and scalp. Great. The tough part: I jumped into the shower to wash off the "mud" with my bare hands with no washcloth or loofah. The therapist had hot towels to help me with taking the gunk off but it took some extra time, went over session 10 minutes. I felt a little bad wondering if she had a client right after me. Geez Louise, Pamela you have become one of those obnoxious clients that take forever to get out of the room. Last but least, she massage me using the MOST amazing coconut oil. Ahhhhhh, living the island life, mon. My inner hippie loved the holistic books, natural products in the gift shop area. I found the lockers to be a little confusing. Please bring some kind of loofah for the body wraps. Remind to self: always bring cat food with me to US Virgin Islands and British Virgin Islands to all the skinny strays I see. read more

What an awesome place! I was here with girlfriend and a buddy of mine in the summer of 2009. My girlfriend and I got an incredible room with a view overlooking the pools and the beach. The service was always courteous, timely and prompt. Rare for island life. Let me tell you about the tennis courts at Sugar Bay (the reason why I hauled my tennis rackets all the way from Seattle to only use them once). There are 4 outdoor courts in super excellent condition with wind shields and brand new surface, right next to a water fountain. I played only one day (the only time the resort posted a time for a tennis clinic on their social agenda). I played with the local pro of the resort (great guy) and a lady with her son, both from Chicago. We played doubles. I don't know if you've played in 110F degree humid weather - that was my first experience! I almost had a heat stroke (even though we played around 4:30 pm). Had to go into the lobby a couple of times to chill out and catch my breath, cool down with iced lemonade from the receptionist's desk. Courts are pretty and really tempting - but take my advice - play early morning or evening time. read more

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Our visit was June 2017. The view from the hotel was absolutely fantastic. Our room had a panoramic view of the bay. The night life is not much, but we did enjoy the piano player in the main lounge - I wish he'd play more and there was a designated dance spot, but we managed. Getting to other food spots on the island is a bit convoluted if you don't want to take the taxis (pretty expensive) but the safari cabs are within walking distance. The beach was a bit rocky, but mostly fine. You can do snorkeling on the beach, and if you really struggle you can cross to the next resort through the water (a bit unsafe to do that though). For the price, this was a great place. We'd stay there again. read more

This could be long so just stick with me, I'll try to cover the most common complaints. 1. You are on a Caribbean island. Things are going to wear out faster than normal because of the water and salt air. This does not mean it is not clean! Our room was super clean. Towels were provided along with complimentary water in the fridge, and clean bedding. There was no problem with the air conditioning except one night when it was warmer than we liked, but by the next morning it was perfect. 2. This island has animals that live on it. There are going to be animals like mosquitos, crabs, cats, ducks, iguanas, and roosters. Take bug spray if you need to. We did and didn't even use it. Nothing else bothered us...if you don't like something, walk away from it. The iguanas, lizards and cats were really chill..they never went near anyone. We watched the staff clean the pools in the morning and they were a nice refreshing temp the entire time we were there. 3. The people at the desk, in the gift shop, and the tour desk were all super helpful and nice. The wait staff, taxi service people, and pool bar staff were awesome. Treat them like people and they will return the favor. Just because it is an all inclusive doesn't mean the people who work there are slaves to you--be polite, say thank you, tip if you receive great service. Simple. 4. Taxi service is available basically instantly, but if you don't want to pay for it, walk to the bottom of the hill by the guard shack. There is a local transport bus/shuttle that is $1 and will take you to the ferry to town. Unless you are the one actually driving, don't comment. Just because it is a little crazy doesn't make it unsafe. The taxi rate chart will be your friend. They never tried to take advantage of pricing like they do other places...very often in the US. The airport to hotel taxi was $10 each and $4 for one large bag. 5. There are 5-6 restaurants. They are open at different times and possibly different days. There is exactly ONE hour a day that there is not a restaurant open between 7am and 10pm (that hour is 5-6 pm if you want to know). If you need more than that, take fruit to your room or a snack. Plus you have a fridge in your room--feel free to stop by the gift store and buy snacks. The food was fair--manor restaurant by the pool--to really good--the teppanyaki grill at Shima. (Try the Plum Sake!! amazing) 6. People who go here and want to be waited on hand and foot will be unhappy. People who are more chill and just want to have fun somewhere beautiful and not pay an arm and leg for it will be fine. Do not let the haters keep you from here. 7. Yes, beach is rocky for maybe the first 7-10 feet on the right side (facing the ocean) Dicks Sporting goods sells water shoes for under $10. Invest in them. Or walk the few feet and then belly swim out to some really awesome snorkeling not more than 20 - 30 feet off the beach. There are tons of underwater coral and rocks with lots of different types of fish. There were also stingrays and lobster. You can paddle board, kayak, snorkel (all included in all inclusive price) or swim. The left side of the beach is much smoother. The water is warm and absolutely breathtakingly beautiful. 8. Shop around for deals. We bought through cheapcaribbean.com and spent less than half what others told us they paid. All inclusive is the only way to go. Food & drinks in town are expensive. 9. The day trip on the coconut (just off the beach) was a smoking deal for $75 each. Food, drinks, snorkeling at 3 beautiful stops, great crew. My final advice----Go!! Have fun...enjoy the water...get drunk...eat too much. You're going to have a blast. read more

You can tell something is wrong with a hotel when half the reviews are five stars and the other half are one. There are a lot of pissed off people and some overrated cushioning going on. My opinion is that it is a 3 star resort that is a little long on the tooth. The upside was that our room view was spectacular and it was remodeled. The grounds are nice. The pools and amenities need updating. The beach is small, but it is nice. The resort is landlocked so prepare yourself for overpriced taxis. In essence, the hotel takes advantage of that fact by excessively overpricing the food and drinks. How does one quantify a $50.00 per person Italian buffet? Breaks down to $120.00 per couple for a sub-par meal. Do yourself a favor and take the beach route over to the next complex to have breakfast and/or lunch. One quarter the price and way friendlier. Or go to Red Hook and go to the market. read more

PLEASE DO NOT STAY AT THIS RESORT!!!! I write this review in the spirit of transparency. I am a 32 year old woman who has traveled the world and never written a review like this in her life. If you are taking the time and money to go on a dream vacation, please choose another hotel to stay. I suggest Westin St John, that's where I will be staying my next time to USVI. Among the highlights of this vacation (I write while currently staying at Sugar Bay) are standing in line for hours on end, our room not being cleaned for no reason whatsoever, the staff being sometimes openly rude and random guests who have stayed here multiple times confiding that this place has gone downhill and they will never return. The food is, at best, mediocre - after waiting approximately an hour in line. The rooms have gorgeous views, without doubt, but need updating. I am thoroughly, THOROUGHLY disappointed and will never, ever return to this place. Please do not come without understanding the situation you are entering into. Please do not mis-choose your vacation destination. read more

My husband and I just spent 6 days/5 nights here and can't wait to come back. I was nervous about going because the reviews both here and on tripadvisor were so mixed. However, we had an absolutely FABULOUS time. We had an ocean view room on the 7th floor. The room was large, furnished in a modern fashion and had a decent outdoor balcony. The lock on the balcony door jammed a few times while we were there, but the facilities guys came quickly and unlocked it for us without any issue. Our room was clean and spacious. Of all of the AI's I've stayed at, this one had the best food. I'm saying this despite the fact that I'm vegetarian and my options were primarily limited to PB&J, grilled cheese and pasta with some vegetables. If you took the time to read the welcome information, you knew where you could eat and when. I found the staff very accommodating considering there wasn't much on the menu I could eat. For the people complaining about those on the AIP that get loud and obnoxious at the pool, maybe I was one of them and just didn't "get it" because that wasn't our experience at all. The pool was always quiet until around 1PM and then the music was on, people were drinking and unless you were right on top of the pool bar, it was certainly possible to find quiet space. The beach here is small. There are a TON of chairs on it so you'll always get a seat, but it's not a large beach. It's also pretty rocky so either go into the water near the pipe along the left edge or wear water shoes. Though the beach is small, it's private. Unlike the AI I was in in Jamaica, I didn't have anyone approaching me on the beach to buy things. My time was my own and I appreciated that. The resort has tons to do - mini golf, kayaking, snorkeling, intro scuba dive classes, basketball and tennis courts, karaoke, dance parties, carnival style entertainment, a casino. We were never bored and we rarely felt the need to go off property. We originally booked our trip through Jetblue Getaways and our package worked out to be $500/pp per night (including airfare). We extended our stay one night directly through the hotel and that was $400 additional to go AIP. We did this because at the prices they charged for meals ($20-40/pp), it would have cost us an additional $120 over the EP rate of $110 for the room. Did we drink that extra $170 in booze to make it worth our while? When you consider that that's only 15 or so drinks total based on what they charge, then yes, yes we did. If you don't want to be around people that enjoy drinking and living it up, then don't stay at an AI. You're bound to find people willing to push the physical limits of their liver because they've prep-paid for their meals and drinks. We found people to be fun, but respectful. read more

Let's all be realistic of what you're getting. This is not a five start name brand resort. It's a nice, affordable, all inclusive. The room was great with 2 sinks and a huge shower. They all have nice balconies. The staff was nice from the moment I arrived. There are no large beaches on the island. I think the largest is 1 mile. I really enjoyed having a small beach area right at the hotel. Very close to red hook and the area the hotel is in is much nicer than the main tourist area. The food is pretty much the same everyday. The restaurants were worse than the buffet, so just stick with the buffet! If you want to binge on desserts, this is not the resort for you. I went with no expectations and was pleasantly surprised. read more

This hotel is one of the few (or only I'm not 100% sure) all inclusive hotels on the island. It is on the very far end of the island and is secluded from most of the city where you have to grab a safari or a taxi to get anywhere - nothing is really walking distance. Let me say in my opinion this place is better suited for families or retirees - it is somewhere you go and stay for the duration of the trip. If you like to get out and walk and check out the surrounding areas this place most likely is not for you. Pros: Not a bad view (we had mountainside) Unlimited alcohol Big pool Beach access Safe in room Multiple eating areas Cons: Wristbands instead of keys - good idea but locked out frequently Excluded from the rest of the island Beach is small & rocky - watch your feet! Sand fleas - as soon as you go down there you get bit Mixed alcohol is watered down & food by the pool closes at 1800 - not really worth what you pay for an all inclusive Everything is close together Staff is rude read more

My husband and I stayed for 5 nights starting 1/10/15. This is our first experience doing all-inclusive and our first time in the virgin islands. We are late 20s with no kids and stayed here for our first year anniversary/delayed honeymoon. We are working middle class.....just to give you where we are coming from. We started off on the wrong foot, when they screwed up our room type. Twice. Third room was a charm and we got what we originally booked. This resort was recently bought up by the Dreams resort chain and is mostly done with the renovations. The room was crisp and clean, and the view was beautiful. The private balcony was a nice touch. The daily stocked mini bar was a nice perk as well. Juice, bottled water, cans of pop and a couple cans of beer. The bed was soft and squishy (pillowtop. just the way I like it). The staff was always polite and friendly. I never ran into an employee who was having a bad day. The bartenders had heavy hands and could pour a stiff drink. The only one who wasn't on board with that was the bartenders in the asian restaurant. The food was pretty decent. I'm not looking for 5 star dining....so the meals here met our expectations. Breakfast, however, was a miss most days. Not many options, and they were always so busy because that is the sole location to get hot morning meals prior to 1130. The wait staff was always so kind to wrap up my leftovers from dinner (they don't get that request often, as the look on their face gives it away) so i can eat it for breakfast instead of choking down eggs (just not a fan of eggs). be aware though that this is island time. Life here is slower. Leave the hustle and bustle of busy lives on the airplane...or you might get angry with the pace of things on the island. I'm fully capable of walking, so the "99 steps" down to the pool was not a big deal. The pool atmosphere was fun, and was a place to kick back. There was usually always music playing and the waitstaff was there at every turn asking if you needed a drink or food. The beach was not huge, but was plenty enough space for the guests. The beach is rocky on one end but seaweed free. Not to the resorts fault, just the location on the island. We got good use out of the snorkel gear and saw tons of tropical fish and coral. While we were there it was all couples, and just a few families with kids. There weren't any rowdy folks, and no one ever got fall-over drunk. Everyone was pretty quiet and low key, and respectful of others and the facility. Everything mentioned really is included in your room price. We did not have any additional charges. We spent our entire trip at the resort except for a visit to Coral World (2 miles and a $5/pp cab ride away) If you haven't been to St. Thomas, make sure you bring alot of sunscreen. The sun is intense. It's was really humid and really windy so forget your hair products and flat irons at home. I never used mine all week. We would stay here again and I recommend this resort read more

Sugar Bay Resort & Spa - From the beach - Hotels Near Me - Saint Thomas, Virgin Islands

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My boyfriend and I stayed here for his birthday late January for 5 nights. After reading all these bad reviews online made me a little nervous booking my stay with this hotel. Opon arrival we were greeted with such a warm welcome by employees and the front desk offered us a glass of champagne. They set us up in a renovated room ocean side. Where there was no issues with no hot water or air conditioning leaking. The room was fantastic!! Only minor problem was on the balcony in the mornings we would realize these little red ants dead on the floor and along the wall. So we brought that to front desks attention and they helped spray the balcony down. Still they appeared but at least they were dead. Most complaints on other reviews online were about the 99 steps to walk going towards the pool area. But I actually didn't mind them because after all the food you eat in the hotel its good for the body to get some excercise. Food wise the best was the sushi hibachi restaurant we ate twice at and the quality of the sushi was fresh and they even had tempura rolls which are my fav. This restaurant reminds me of Samurai. They cook your meals in front of you and they also have the yum-yum sauce I love. This hotel definitely pleases to serve they have fantastic staff which 2 of their employees stood out the most for me was (Kendall) entertainments host. And (Key) and bartender. They are truly the nicest hard working employees who love what they do and it shows. Overall my stay here was Great... I plan to make another trip back nears future. Hope this reviews helps. read more

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Day 1:We arrive at the hotel 2 days later and are informed that ALL of their systems are down and that we couldn't be checked in yet. We were directed to the grill down by the pool for a few hours until their system was up. We hailed the bus that you have to take to the pool. We had some mediocre drinks and ate while the hours passed. Finally, we decided we wanted to be in our room so we hailed the bus again back to the main lobby only to be told that their systems were still not up. We were frustrated that we still were not able to get into our room. We demanded that they assign us at least 1 of the 2 rooms that we had booked. We arrived at 4:30 and were not in our room until at least 7:00 pm. We then had to have a bell man take us to our room bc we weren't not able to be issued a key to our OWN ROOM. We headed to our 1 and only room and decided to go down for dinner to see what it was like. We went to Baci , the Italian restaurant. We had just eaten a few hours prior but were interested in tasting the food. There were 4 of us so we got 2 meals and split it. After dinner we were offered dessert. We asked the waitress how big the pieces of cake were and was told, "I don't know. A normal size". Second bout of nasty customer service. After dinner we made our way to the front desk to demand a 2nd room. We were told that since the systems were down that they had no idea who was staying in what room and that they couldn't give us a 2nd room. That didn't sit well with us and we continued to demand a 2nd room. While we were talking with the front desk a fight breaks out in the lobby between a man and a taxi cab driver. The man goes up the stairs and the taxi cab driver chokes this man. This man begins to scream at the top of his lungs that the taxi driver needed to be arrested. We didn't know to run or what. The hotel sends out an unarmed female who is supposedly "security" but come to find out later was not. Finally, we got the room beside of us but again had to have the bell man take us to our room bc we didn't have a key for that room either. Day 2: We go down for breakfast and ask the front desk yet again if our keys were ready. Again, we were told that their systems were still down and to try back later. We headed down to the pool via bus yet again. The pool was green and the pool was aged and pieces were missing from the cement walls. Ducks were floating in the pool and it just really looked like it needed a TON of TLC. We grabbed a seat only to be eaten alive by the tiny pool bugs that hang around untreated water. The bar by the pool was okay. The drinks were watered down. After the sad pool experience we decided to have dinner at Shima, the Hibachi restaurant. We were ready for a great show. The waitress took our orders and as soon as that happened the power shut down. Completely BLACK. A good 30 minutes passes and they inform us that there will be no hibachi and that they would have to cook the food in the back. Another 15-20 minutes passes and our food arrives. The lights come back on only to be turned off for a 2nd time 15 minutes later. The food was mediocre at best. No wifi and no room key. Day 3: Come down for breakfast and was greeted by a sweet lady named Shirley. She was the sunshine to our day every day. Such a sweet, sweet lady. This day we went to the beach and paddle boarded. The activity man was super nice. He was very informative. After our legs tired from paddle boarding we headed back to the dilapidated green pool. We sat outside and had a nice day of arguing with Cheap Caribbean about flights and finding us a new hotel. That day was mostly filled with us arguing with Sugar Bay about the service and condition of the hotel and Cheap Caribbean about flights and moving us to another hotel. We ask to speak to the general manager, not there. Instead we speak to the front desk manager, Brittany. She is beyond rude and is genuinely unapologetic to any of our complaints. She is very dismissive and doesn't care about the guests at all. Still no room key to be had. No wifi still. Days 4 and 5 went the same way. Final Thoughts: DO NOT STAY HERE! Enough is enough. Power outage for the umteenth time. Non apologetic. No comps. Shirley was great as always and Brittany at the bar was awesome! Those are a few of the only awesome people at that resort. We finally checked out of "Nightmare Sugar Bay". I honestly felt like I was in prison. Many of the guests staying there thought the same way. This hotel is run down. There are holes on the outside of the cement. The doors are bubbling. It looks like an old hotel that just needs to be torn down. The rooms are like "lipstick on a pig". The room looks updated but it was clearly just thrown together. I will just say this one time and leave it here for you to decide if you want to stay at this run down hole in the wall hotel. Just when I got home and laid down I noticed that I had 100s of little tiny bites in clusters all over my body. BED BUGS!BED BUGS! read more

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I really labored over this rating and I'll tell you why... first off, I don't want any honeymooners contemplating staying here (who have traveled any extent) to think this is a really high-end resort. Now, don't get me wrong... it's a perfectly fine place to go for a short getaway, but there is a reason why the Wyndam is not longer managing the property and you'll see that quickly when you see the condition of the lobby and restaurant restrooms, etc. The resort is also pretty dead at night, so this is NOT a party place. The casino is dead at night and doesn't have tables. Basically, this is a good value and location for the money. That said, I was pleasantly surprised at the size of my room and the view, especially given I had booked it on priceline and was given the basic room. Honestly, everyone will tell you the Bay rooms are better. You can see the pool and the bay, which is just lovely and you are closer to the pool. The in-room restrooms are large and fairly up to date, with a separate vanity. I did have to notify the front desk twice, over two days, to replace missing bulbs in the room, but they replaced them without issue. The resort is located on a hill, so be ready for some stairs to get to the pool and some of the restaurants, spa/fitness center. They also offer a shuttle down and back. I did check out the fitness center and was surprised it was a pretty good size and the equipment was all in good condition and it wasn't steaming hot in there. :) Definitely nice by island standands, so bring your work out close. There is a walking trail on the property, tennis courts, etc as well on the property. Free wifi only in common areas. As for the restaurants, I only at the pool bar and had lunch twice. Their idea of breakfast is much too expensive for my tastes. I don't need a $20 brekkie. ie..I didn't do the AI plan. My salad at the pool bar was massive though and they were happy to sub out items I didn't care for. The service was incredibly slow, but hey...you're on island time. Other than that... you're close to Red Hook, which has a few restaurants, shops, and bars, so that is convenient and you can catch an open taxi to/fro. Also you are see Coral World from there. So, you are really close to a couple of other nice beaches if you decide to venture around. Beware of a separate $30/night 'resort fee', which many of the guests were surprised to learn of at check out. read more

No WIFI no water in gym bathroom no power has went off 3 times on 9/19/2016, worse vacation ever!!! Beach is rocks- the staff lie--- 3 day old drinking water in the gym---- no tennis racks--fire alarm goes off at all hours-- no bath tub--the Dreams resort was bought out by Sugar Bay- u have been warned checked out 2 days early because No A/C read more

Beautiful grounds. We had dinner at The Mangrove Café which featured a pretty darn good buffet and island show poolside. A lady dressed up in a Vegas-like costume complete with head plumage walking on broken glass. Three beautiful young LINBER women doing the limbo - both without and then with a flaming limbo pole. The Top Notch Band plays every Thursday night. They rock. And roll. And reggae. A good time was had by all. read more

We just spent the last two days of our vacation in the VI at this resort and we were really pleased with the resort and specifically the "All-Inclusive"plan that the resort has. In looking at the details via their website you will see that the "All-Inclusive" program includes all of your meals and drinks/spirits while on the property. When you arrive you find out that there is only one small cafe that is not included in the plan, all the other facilities are available on the plan. Additionally they have a cafe that stays open late along with the Ocean Club (mini casino & bar) which helps when you get the munchies later on. The breakfast at the Mangrove restaurant (the only one that serves full options for breakfast) is a huge buffet of eggs and side options, omelet station, bagels, toast and pastries and pancakes or french toast. The Italian restaurant on the property isn't open Monday or Tuesday, but the Manor house which sits right next to it is a nice fancy option for dinner. The facility has a couple of pools and a large waterfall that you can walk under and play pool and ping pong. the water this time of year in the pool was quite a bit chillier than the ocean was in the later part of the day. But when we were there the area was pretty active with people playing basketball and volleyball in the pool. There were several weddings this weekend so lots of younger people on the scene keeping things lively and with a bar in the pool the fun was non-stop. There are quite a few other activities at the property like kayaks, paddle-boading and snorkeling. The equipment was free to use while at the resort for guests. The room we chose was the bay view (the most affordable of all the options) and with this one we had a gorgeous view of the pool and the ocean beyond. I talked to quite a few people who had gotten this room option and were more pleased with the view than the pricier Ocean View. We thoroughly enjoyed our stay there and will definitely be staying again our next time in the VI. read more

I bought 2 Living Social deals and we stayed for 6 nights (6/1-6/7). Here's a little recap: The room: we stayed in room 350, it had a gorgeous ocean view, the patio was private (some patios can be viewed by everyone!) and the room was very spacious. The Food: we ate at all of the restaurants, and most of the food was good, but nothing was fantastic. I guess that's sort of the way it goes with all inclusives. The service: everyone runs on island time. Everyone seemed a little slower, but I was on vacation so no big deal. Servers were not overly friendly but in no way rude. Even though gratuity is included in the all inclusive plan, we always left a little extra for good service, and it didn't go unnoticed. The Spa: we got the couples massage, which was included with Living Social deal. It was great, very relaxing, and the spa facility is really nice. The Beach: yes, there are sand fleas, and yes, bug spray helps to keep them away. A local taught me that if you put a little gin n a napkin and rub it on your skin it keeps them away. If you're nice to the bartenders they don't mind sparing a little booze for you. Other than that, that beach is beautiful, and the water is warm and full of friendly fish. On the weekends the place was packed, and there were a lot of fun activities. Midweek it slowed down and we did more relaxing. Guest services is awesome about making a daily itinerary so you always know what's going on. BOTTOM LINE: If you're coming to this place expecting the Ritz, you WILL be disappointed. If you're not snobby and just want to relax and enjoy yourself, this place is perfect. read more

Gentle island breezes. Turquoise water. Walkable to historic sites (Bridgetown) and chill beach-side locals' eateries (Hastings). Gracious and professional staff. Open-air architecture...Carribean living. None of the manufactured, international, plastic feeling as with those large hotel chains. What more could you want from your stay at this fascinating island country? read more

Sugar Bay's grounds are stunning, beautiful and relaxing, but it isn't enough to make up for the AWFUL customer service experience we had with the front desk staff. First, I will confirm that the WiFi is very spotty/nonexistent inside of the rooms (and this holds true for two different rooms so it is a persistent issue). If you're driving in to Sugar Bay, no cars are allowed in the resort areas so you are required to park your car at the very bottom near the entrance, but the gatekeeper is very attentive and calls the shuttle to pick up guests frequently (he's the one staff person very worthy of mention because he actually did his job well). Below is a recap of our horrible encounter with the front desk reps: 1) Call #1 to the front desk (female rep) to let them know that we had a nonworking toilet, the desk's lightbulb needed to be replaced and the WiFi was not working inside of the room (but worked if we stood immediately outside). They never apologized for the inconveniences, but just repeated the issues back to me (ignoring the WiFi issue) and then said they'd have someone come take a look without specifying when. We didn't hear from them in over an hour so we called back. 2) Call #2: Confirmed that we called over an hour ago, but no one had come to look at the room's issues. Repeated the issues to the same front desk rep in #1 and asked for a specific time that she'd come up. She said she would personally come to the room within 10 minutes. Another 40 minutes passed ... No sign of rep, no knocks on our door, issues still persisted. 3) We strolled over to the front desk since it was almost 2 hours since our initial call and we'd been acknowledged twice, but no action had been taken. Spoke to a new female rep who stared at me with blank eyes as I recounted to her the 3 issues with the room and that we had already called twice before. She said she would call Engineering and have them take a look, encouraging us to move forward with other plans of the night as we did not need to be present for Engineering to look at the room. We went ahead with our dinner plans (@ Pesce in Red Hook) and came back about 2 hours later to again ... A non-functional toilet, non-working desk light and the WiFi issues. Frustrated, I dialed in again to the Front Desk. 4) I spoke to the same female in #3 who had promised Engineering would go take a look at the room. This time (after making sure to point out once again how they failed to fulfill a request after acknowledging the issues), I asked her to switch us into a different room. She did not apologize for not completing the task as promised, but instead said that she had room 510 available. I asked her how soon we could move to the new room and she said she'd have someone come over to assist us with bags within 20 minutes. Didn't see anyone 20 minutes later (surprised?) so we dragged all of our luggage again to the front desk and waited until the new room was ready. You see, we were only there for one night, (less than 24 hours on the premises) and we simply did not appreciate so much of our short stay occupied by having to deal with nmishaps and staff incompetence. Also, make sure there isn't an extra charge on your credit card statement upon return home. They tried to bill me separately for $46 more. Only come if you're prepared to deal with the headaches of non-functioning items in the rooms and the staff that (mostly) don't do anything. To end on a positive note, at least Karaoke Night is fun. read more

STAY AWAY STAY AWAY STAY AWAY! -First off, breathtaking views (but most resorts on this island has breathtaking views). That's about the only good thing this resort has to offer. The staff is rude. Jackie at the Mangrove looks like a walking zombie. She was horribly rude and not friendly at all. Felix the bartender was even worse. He would walk off for 10-20-30 minutes at a time when he was at the weak pool bar. He was not friendly at all. The check-in staff is clueless. I'll get back to that shortly. Dirty room, no hot water for most of Sunday, August 31. Called down to see when it would be turned on and got yelled at. The stairs, oh the stairs. You see, they only really have two restaurants on the site and two bars. The Mangrove is open from 11-4 and is disgusting buffet. In order to get the the Mangrove you have to walk down 99 stairs and then back up 99 stairs. You can wait and take their shuttle. The pool and beach are all down these stairs. Walking up is a pain in the ass and god forbid you forget something in the room. Then there is Manor House. Awful food, if you get something to go they wrap it up in a paper plate and send you on your way. Very trashy. The spa is pretty brutal too. Paid for a 60 minute massage and received a 48 min rub. They also have a major bug problem and the facilities needs updating. So, we left after the the third day and went to Secret Harbour. They have a beautiful beach and friendly staff. Sugar Bay has a man made beach and you can't really swim or snorkel there. It's all cement. When we checked out it took 32 minutes because, of course, only one of their computers was working. They told me that I would not be charged anything other that what I've paid for and then three days later, they hit me with a $618 bill. I called and complained to no avail. We were not the only couple to leave in the three days I was there. I saw one couple and a family of three exit early. There are too many nice places to stay on the island. DO NOT STAY HERE! read more

We stayed at Sugar Bay for our honeymoon and overall had a great experience. The staff is top notch and very attentive. The girls who worked in the gift shop and the jewerly store really went above and beyond to make our stay extra special. Compared to other all inclusives I've stayed at there was less offered in the actual room, but there were a few beers, some mini bottles of liquor, and a few snacks. The bars were open and friendly so we didn't mind having to walk to get drinks. Many people complain on Yelp about the food, but I thought there were plenty of options and all were great. The restaurants weren't the best I'd ever been to, but still very good quality. The lunch options had the least to offer, but we spent many days touring the island and simple sandwiches were really all we needed. Breakfast was great quality and offered many choices as well as having many different types of dinner options from Japanese / hibachi, French, Italian, and food by the beach. The bartenders made great drinks and I loved having the all inclusive option. The laundry service was a fair price and cleaned and pressed my wedding dress beautifully. There was some construction still going on, but it never bothered us in terms of nose. We took the free scuba lessons and also tried snorkeling. The beach is rocky once you get to the water and it's easy to get a bit cut up when out there. I wouldn't reccomend it for first time snoreklers or for younger kids, but the fish you could see were beautiful and I loved having that option as part of our all inclusive. The biggest downfall of the resort was getting stuck in the elevator! The resort got us out fairly quickly, but there was definitley a moment of panic! I would go back for future vacations as I thought it was a great value and loved all the people we came into contact with. read more

I was a guest there the 1-3 of March. I booked through Pricline which I have never used and will never use again. We got a rate of $200 as we were told we could not put a price in for under $200. We realized after booking Kayak had it for $178! Upon entering our room we noticed a lot of deferred maintaince. The front door needed paint badly. Upon entering the room it did not smell very good. The sliding glass door and mirror had not been clean. The bathroom ceiling had bad mold. The pillows are really bumpy. Lightbulbs missing in bathroom. We had to go the the front desk 2 different times to get new keys as they would work sometimes and the front desk is not exactly close by. The only plus was the bellmen and the servers in The Manor House Restaurant were very cordial and made you feel welcome. This is not a four star property and I would not go back or recommend. read more

My boyfriend and I were just at the SugarBay in July of 2013 for his cousins wedding. I HIGHLY recommend doing the all inclusive package, as food and drinks is a bit pricey. We splurged and got an ocean view room and it was phenomenal! I wish I could remember her name, but the girl at the front desk as incredibly helpful and friendly and gave us "the best view in the place". Our housekeeper, Verlin was a gem as well. She went out of her way to give us recommendations as to where to visit on the island and even helped me decide on what to wear to the wedding. The majority of the alcoholic beverages we had were watered down, however one bartender named Ross was the exception. I asked him to surprise me with a drink and he did not disappoint, he called it the "Ross-a-coolada". I also very much enjoyed snorkeling and kayaking on their private beach. They also had karaoke nights and a carnival which consisted of fun live entertainment and overpriced vendors (I recommend shopping in town instead). The wedding was on a balcony that over looked the surrounding islands and was breathtaking. The only downside I would say is that the food at the wedding was inedible. The bride seemed to have a wonderful time. With that said, there was also a few more downsides of the resort overall. For instance, saying that they have 5-6 restaurant options is very deceiving, in reality there are only 2 open at a time, max. The shuttle service is also a flaw in that we waited once for 15 minutes in the heat to be picked up and taken back to the main lobby (there is a flight of about 100 stairs to get from the pool to the main lobby and at that moment we didn't feel like making the trek). Overall, the resort is great if you are looking for a great all inclusive package, however there are a few kinks that the resort needs to work out. Personally I would have enjoyed to stay somewhere with more of the island feel as I am a culture junky. I also encourage anyone who goes to the resort to venture out and see what the rest of the island(s) have to offer. Snorkeling in Trunk Bay in St. John was the highlight of my trip. Don't let the couple of bad reviews scare you away, this place is paradise even if there are a few kinks. read more

Didn't choose to stay here, didn't even research it, so truly an unbiased review: The good: Very friendly staff Food was consistently good Beautiful Available as hotel or hotel with all inclusive food/beverage The balcony was great The OK: The setup of the resort is a bit annoying, have to travel down flights of stairs just to get to the pool and beach. Other activities are spread out and can be difficult to find. Mini golf course could have been larger. Only 9 holes, but a reasonable course The Bad: The room was 2 stars. Mold on the bathroom ceiling, lightbulbs out in the bathroom. Bed was slightly comfortable. 2 doubles or 1 king. Who has double beds anymore? 2 of our hotel towels just looked dirty. No Internet - is allegedly coming soon The "high end" Bacci Restaurant was poor quality - the other restaurants were 10x better. You'd think the restaurant that needed a dress code and reservations would be the best. The resort upkeep was ok - poor in some areas - for instance the bar at the pool had unfinished edges with tile mosaic. Just poor form. At the end of the day, the place was 'good enough'. I wouldn't stay there again, as the Ritz was above and beyond this place. read more

This "resort" is awful, pitiful, pathetic...fill in the blank with similar synonyms. My wife and I stayed there for our honeymoon and would encourage travelers to look elsewhere for hotels in St. Thomas. The Ritz is actually comparable in price and much more enjoyable. Now for the experience, our toilet wouldn't flush, sink water was murky, had to go to the front desk to get towels (many times they didn't have them at the desk), and the staff was a joke. On the Internet, the "resort" looks great...don't be fooled. St. Thomas itself is wonderful. I was embarrassed that I selected this hotel for our honeymoon. read more

ABSOLUTELY THE WORST! Giving this place one star is gracious. I booked this place for my 2 kids and I via Travelocity. The pictures and descriptions from their website are deceiving and do not accurately represent the truth. This place is NOT A HOTEL NOR A RESORT, but rather a run down Motel. The grounds are unkept and the building is falling apart. There are also feral cats roaming around everywhere. My daughter has a severe allergy to cats and when I voiced my concern to the mgr regarding the cats roaming the property, he asked why she could not just take allergy medicine. The beds in our room were broken and there were ants crawling all over the bathroom. Do not be fooled by the "all inclusive" package. There are 2 restaurants (not 5, like the website says) and there are scheduled times to eat...THAT IS IT! This place was so repulsive, that I called Travelocity, demanded a refund and booked my kids and I at Marriott Frenchmans reef. If you are planning a vacation to St. Thomas, do not stay at Sugar Bay "resort and spa". Stay at Marriott Frenchmans reef. read more

Sugar Bay Resort & Spa - Hotel grounds - Hotels Near Me - Saint Thomas, Virgin Islands

Honestly, I couldn't wait to get the hell out of that resort. The resort is very aged and in need of major exterior renovations. I really have nothing good to say about this hotel. The rooms were ok I guess with a nice view of the bay. The beds were terrible. Very soft and they would sink down creating a V in the mattress when you laid in them. Every fixture, walls and piece of furniture in the place was very worn out and in need of renovation. It's just an old, cheap looking resort. The food was terrible. I ate at the Italian buffet and the Asian restaurant. The "Italian" restaurant was the better of the two but was still pathetic. The pool area was ok but nothing special. One of the most annoying things was every single person that worked at the resort was extremely unfriendly. You can tell they are just grinding to get through every day and it is sad. Overall, I can say I won't be back and I don't recommend Dreams Sugar Bay to anyone. read more

I have been waiting to write my review on this place. I came to sugar bay for a destination wedding, and BOY am I pissed. We were told upon arrival that we had a "bay view" from our room. Yeah, that view was the view of the other building's roof. You could barely see the bay. Opened up the mini fridge to find the standard soda, water and crap beer, all nice and warm because the fridge didn't work. Apparently there was room service, I had no clue, since there was no menu in the room whatsoever. There was no information about the hotel..nothing. The water pressure in one of the sinks was a joke, and the "painting" in the bathroom looked like someone puked on it. There were little bugs crawling everywhere throughout the room. Went down to the beach only to see that there is a very small portion of said beach that you were able to walk into the water without stepping on thousands of rocks. We ate at the Asian restaurant, and it was probably the longest meal of my life. They forgot drinks, sushi, etc. It took us about 3 hours to finish the meal. The hotel was a mess..everywhere. There were drinks and towels left out, and no one seemed to care or to even clean it up. Every morning when you go down to the beach, there are old towels from the day before and the lounge chair cushions are never cleaned either. My friends got married on the beach, where again..the towels were just left out...sitting there. We went up to the reception hall which was upstairs in the lobby. Now, this resort knew that 125 people were coming for this wedding. Do you think that they would bother to make sure the AC was working in the reception hall prior to our arrival? One would surely think so. Well, guess what..it didn't. 125 people in 1 room..no AC. To say we were sweating, is an understatement. We were SATURATED in sweat. It was disgusting. At the bar, they only had crap wine..nothing fancy. The champagne is the cheap stuff, nothing quality. We went to the seafood/steakhouse next to the beach on the final evening. They only had 1 type of seafood, and 1 type of steak. My friend ordered the steak which was a NY strip. Which was a joke on its own. It was almost as thin as a pancake. I had some citrus chicken thing, which was crap also. Ugh. I'm so sad I didn't like this place. I'll go back to st. Thomas in a heartbeat, but I think I'll pitch a tent next time. read more

Repost from their other page: DO NOT STAY HERE! Came here for a wedding in early February and stayed 3 nights. I wouldn't have booked here if it were not for a wedding. I had problems making reservations during the Dreams abandonment and when I did, the prices they quoted for double occupancy, all inclusive, fluctuated wildly from day to day. My travel agent and I had a heck of a time trying to reach someone by phone. Here are a few highlights of my experience: -Left $5 for housekeeping, came back several hours later and the money was gone, but room was not clean. We asked the housekeeper who was a few rooms down if she'll get to our room and she said she would shortly. So who took the money? And in whatever scenario that I can think of, it's a strange sequence of events where the money is gone before our room was touched. -No one ever picks up the phone from our room. We had to go to the front desk every time. -You get thin sheets for blankets, or if you hit the jackpot, you get a room with a comforter. -This one is the real kicker. We check out and I ask if there's anything I need to sign, etc. The girl says nope, and just snips off our wristband. (Those who were all inclusive were given wristbands that couldn't come off during our entire stay.) At the airport, my brother (who booked his own room), noticed he was charged the full amount again. Mind you we all pre-paid for this hotel. I figure it's a mistake. The next day, I'm also charged for the full amount again. Then my husband realizes they never refunded him his deposit from over a month prior to booking. When I post my review on another site, I get a message from another person who said they too were double charged. They're running a shady operation there. I file a dispute with my credit card since my travel agent and myself cannot get anyone to return a call, pick up a phone, etc. Sugar Bay has the flippin nerve to respond to THAT. They're trying to make the double charge stick. This hotel is going down the crapper folks. They're have major financial issues (look it up, there are articles online), and it's pretty obvious that they're intentionally double charging some of their guests to make ends meet. read more

I don't even know where to start...when booking trip they asked if we want ocean view or mountain view...$300 more for ocean...turns out it's all ocean view...food isn't very great...small selection..breakfast was cold at buffet..beach is small,rocky and dirty ,ants everywhere.its not a beach it's a bay....run down resort... Deck falling apart..needs paint and repairs... staff is very friendly..no room service...at least the sun was out and we had mixed drinks...and were not shoveling snow ... read more

Sugar Bay Resort & Spa - Beautiful view and water - Hotels Near Me - Saint Thomas, Virgin Islands