This resort is unbeatable! Everything was perfect. We had our 25th anniversary here. We stayed for…read more5 nights, 6 days. Service was top notch. Starting with the Bellman JB, who was superb, he even brought us wine and fruit and a card to welcome us. Our guest experience supervisor Erika was absolutely amazing. She did more for us than anyone ever has at any resort, any place we've stayed. Top notch hospitality. Too much to mention here. Harrison in the club lounge always made us feel welcome and appreciated. We had a photographer (blue glass photography) Alain Brin, he was amazing for our photo shoot. Overall a 5 star experience. We will be back!

The Ritz Carlton in St. Thomas does not meet expectations of what you would expect staying at a…read moreRitz and in this price point. We came a few days early on our own and then the ladder half of the week we were part of a large group. The hotel was obviously empty when we got there. When we checked in, they told me I had a garden view room and I had been told I would get Ocean view. When I asked if they could accommodate because I knew the hotel was fairly empty they disagreed with me and told me oh that is far from the truth. I guess they're not allowed to tell you That they are at low capacity because for the next few days we barely saw anybody there. They did give us a different room, however, there was a card in the room, made out to someone else and a plate of fruit for them too that never got moved. The room appears older, but they tried to do some modern renovations. There was still dings on the walls, scratches in the paint and older looking flooring. The towels in the room were older, not very white anymore, and very rough to the touch. My oldest towels at home are far nicer than these, again, not what you expect staying at the Ritz. We went to one of the restaurants called Coconut Grove for lunch. We ordered a jerk seasoned fish sandwich. The fish was fresh and decent, however, there was no jerk seasoning on it as described. When the waitress came over and asked how everything was, we told her and she just laughed and said she would have to have a talk with the kitchen. There was no offer of fixing it or replacing it. I did share this information with one of the food and beverage managers walking around when she asked me how my lunch was. She did make the situation right by giving us a certificate for lunch on property the next day. That was very nice of her and we did appreciate that. The next day we had scheduled spa treatments. The spa facility was a huge disappointment. When going into the steam room, there are chipped and loose tiles all over the floor. I nearly cut my foot on a piece of broken tile. I then proceeded to pick up a whole handful of broken tiles that were loose on the floor. They need to warn their guests to make sure to wear their provided rubber flip-flops. This is extremely hazardous and unacceptable. In addition, the bathroom had no toilet paper. They were not cleaning up empty glasses that were left in the spa. The relaxation area was very basic and not even anywhere to put your feet up. The treatment rooms are Also really old and not up kept. The room I got my facial in had an air conditioning vent that was covered in black mold, and that is the first thing you notice while you're lying on your back, looking up. The door to the treatment room opened when I was not dressed and had to jump underneath the provided blanket. The aesthetician told me that door is broken and just keeps opening and scared the last customer because she also was undressed. Why has this not gotten fixed yet? Unacceptable! The gym facility looks nice. when you first walk in however the walls need paint and parts of the flooring in there are damaged. Housekeeping did not clean our room until 4 o'clock or later on most days. We would do activities during the day and either they had not been there yet or were there and we had to wait for them. Would be nice if they did that a little bit earlier in the day. Most of the people who work there are friendly and polite. Everyone greets you. As far as how the spa handled my situation, I would have hoped they would have taken care of our spa bill based on that, but they sent a lotion to my room and said thanks for understanding. The receptionist at the spa had asked for my contact number and told me someone would call or text me on it and they never did. Also, the spa will add a 25% gratuity to your treatment. I was told that can be adjusted based on preference. They never gave me that opportunity to even look at it just fully charged me without me even signing for my spa visit. The treatments themselves were decent, but I don't typically tip $50 on a 50 minute massage and was made to feel uncomfortable for questioning that. We decided to get some breakfast at the Bluewater restaurant on our list morning before heading to the airport. We ordered eggs, Benedict and a yogurt and waited over 20 minutes with no acknowledgment as to where our food was. After about 25 minutes, we asked the hostess and said we were getting concerned we would miss our transportation to the airport. She said she would go check, went into the kitchen, And never came out. We waited and waited with zero communication and then just ended up leaving because we had no time left. Sadly, the cons here added up and out weighed the pros and left a negative overall experience. We would not come back to this resort and it makes me question the integrity of the brand Ritz Carlton moving forward.

The service here is not equivalent to a 4-star property…read more The latte machine was broken every day during our stay. The servers act like they do not want to be here and the lobby and car service folks as well. Right now I've waited 45 mins to get room service on the line. I either get hung up on or no answer at all. Sent multiple food items back as they were either raw, or never showed up. When I told a server on our first day here the ceviche was big clumps of tuna with some mango pieces she just said ok. We waited 50 mins because our order was lost at the sea side BBQ restaurant. Balcony was never swept and bath gel was never delivered. It's a beautiful location with a lot of potential but i can't recommend this hotel as the service is absolutely non existent.

My wife and I recently stayed at the Buoy Haus Resort on St. Thomas, and we had such a great…read moreexperience overall. The resort is easy to get around, beautifully landscaped, and spotless -- from the rooms and grounds to the common areas. The staff couldn't have been nicer -- everyone we met was friendly, welcoming, and eager to help. Our room was right by the ocean and just steps from the private beach, which made it feel extra special. The infinity pool was large and never crowded, and the swim-up bar was a fun touch. There were always plenty of lounge chairs available, so we never had to rush out early to grab one. We also appreciated having access to the amenities at the sister property, The Westin, which added even more options during our stay. The bartenders at The Sandbar, Sean and Michael, really stood out -- super friendly, attentive, and just great to talk to. The food there was excellent (we especially loved the pizza and tacos), and the portions were just right. We also used the valet service, which was quick and very helpful with our luggage. Breakfast at Sugarfin was delicious, though a bit pricey -- the $25 French toast was hands-down the best I've ever had, and honestly, I'd order it again. The orange juice, bacon, and sausage were also excellent. We did run into a couple of small issues, but the staff handled them quickly and professionally. One thing to note -- the "king" beds are actually a bit narrower than a standard king (about six inches). Malika from Service Express explained that all rooms have this size to maximize space, and he was kind enough to offer a small resort credit for the inconvenience. We really appreciated how he handled it. The sunsets from the property were absolutely stunning -- some of the best we've ever seen. On our last night, we had dinner at Isla Blue, the fine dining restaurant on-site. Service was excellent, and most of the food was fantastic. I did have an issue with my filet that took a bit of follow-up to get resolved, but once upper management got involved, they handled it very professionally and made things right. Overall, we really enjoyed our stay at Buoy Haus. It's a beautiful, relaxing resort with a great atmosphere and amazing staff. We'd definitely come back and recommend it to anyone looking for a laid-back, upscale getaway in St. Thomas.

Hotel staff was very friendly and helpful. Hotel appeared to be recently renovated and was very…read moreclean. Great views and access to the beach. The pools had kids and adult pools, which was a nice option. Fantastic cocktails at the Luna bar and poolside. I opted for the full breakfast upgrade and it didn't disappoint. Lots of none pork and vegetarian options. Taffron cooking at the omelet station was a joy and made one of the best omelets I've ever had in my travels. Would absolutely stay here again.

This was my very first time visiting Virgin Islands and I had nothing short of an absolutely…read morephenomenal experience! Upon arrival, staff were super informative, super helpful, and I had absolutely no issues finding my way around. Their beaches are inclusive and so vibrant and peaceful! Wonderful location for families as well! I'm actually looking forward to booking my next trip again because it was just so wonderful!

One of our favorite MVCI properties…read more - - - June, 2025 Visit - - - My wonderful wife planned a relaxing trip for us to St. John's, US Virgin Islands (just east of Puerto Rico), in June, 2025; we had a great time... such a beautiful island! Our flights routed through Atlanta to St. Thomas, as there are no flights to St. John; you get to St. John via ferries from St. Thomas or St. Croix, USVI, or from the British Virgin Islands. The need to route through St. Thomas, coupled with the wonderful visit we enjoyed in 2021, led us to intentionally stay one overnight at the Marriott Frenchman's Cove, and we had a great time and enjoyed one a most beautiful sunset, from the floating mat at the beach. This trip we enjoyed: - an afternoon in the beach, complete with mai tais! - Dinner next door... Luna Mar at the Westin (there is a third Marriott property on the other side of the Westin; two hotels and Frenchman's cove is MVCI) - Morning snorkeling - Breakfast at the pool bar before checking our - Fantastic views from the beach and from our room - Great courtesy by the staff For more about the property, which one of our favorite MVCI properties, the rooms, and more, please see the 2021 review, below. - - - The property - - - Frenchman's Cove is built on a hillside, you arrive at the main desk at a the top of the hill; there are buildings at that level; the other buildings are built lower down the hill, and the property has its own beach. Each building had four or five floors and all have wonderful views. The buildings are colorfully painted, and look great, especially when you're in the water looking back at the shore. - - - The room - - - The rooms are standard MVCI / Marriott Vacation Club rooms: - 2 bedrooms, one king and two full sized beds - 2 bathrooms - Laundry - Kitchens with servings for 8 and all the utensils you need; refrigerator, dishwasher, stove, microwave and coffee machine.. with coffee available; just ask housekeeping for more - Patio table and chairs with a view - Note: if you leave the patio table unattended, you my return to find seagulls arrived and are some of your bacon while you were bringing out the rest of breakfast... :) - nice! Recommendation: bring a Bluetooth speaker for music. - - - The beach & Sunset Cove Bar & Grill - - - This trip we checked and quickly made our way to the beach; the day was sunny and nice and warm but not hot. The resort has a couple large floating mars that are anchored; several adults can lazily get some sun while socializing. We also had a snack at "the pool bar," Sunset Cove Bar & Grill... which offers a good selection of good for breakfast, lunch, dinner, and snacking in between. We enjoyed: - afternoon snack - hummus and carrots & celery; and very good mai tais - breakfast the next morning We enjoyed laying on the big mats floating in the water... you get a tan and stay wet while enjoying the outside. The night we were there, we enjoyed an absolutely beautiful sunset from the floating mat... so nice! The room has a kitchen, but since we stayed only one night, there was less of a need for groceries... so... in the morning, we had a breakfast at the Sunset Cove Bar & Grill - it was a wonderful breakfast of steak and eggs and OJ... with a wonderful view of the beach. - - - MarketPlace - gift shop and mini grocery store - - - The MarketPlace staff is friendly and helpful; they offer pastries, yogurt and other breakfast food, spices and other good for dinners and lunch and a variety of bottles of drinks, many from around the Caribbean. They also offer sunscreen and other items for the outside; and souvenirs - shirts, hats, more. - - - The surf, the lack of on St. Thomas and St. John - - - We have been blessed to visit the Caribbean a couple times and have noticed that there is not much surf, not many waves. On an early trip someone explained that the Caribbean is just at a position in the ocean where the tides are just not very noticeable; brief internet searches suggest the tide only varies from a few inches to a foot or so... such small changes don't lead to many waves. You'll likely see and enjoy hearing waves "lapping at the shore," but you're not likely to do much body surfing... if you have a boogie board, you'll likely be better off leaving it at home. - - - Thank you, Frenchman's Cove staff! - - - ----- ----- -----

Okay so this was an okay stay but, We had a few issues…read more One) if you are in search of good AC be warned this place sometimes is not the best with it. Ours was so bad we had to switch rooms not to mention the hot water in the shower not working. We let the host know and they said they would send someone up to look while we went to have dinner at sugar fin, which was long but we didn't mind. Once we got back they still hadn't had anyone look at it so we suffered one night and got moved to a new room the next morning. The AC goes to 65 but it will only get done to 74 if you are lucky. So be warned. Second) we got late check out for 1pm but we were bombard at 11am over and over again until 1pm. It was ridiculous! Took us twice as long to get out because we had to keep answering the door. Lastly three) me and my mother had a cabana by the spa pool and a spa treatment. These were short treatments but with them you get access to the spa amenities. I was shown the lounge room but nothing else, but my mother who went before me was shown nothing. She didn't even know that it was an option for here to use. These should be shown to everyone. The professionalism there is lacking. Overall the bars and restaurants were great, sometimes you do have to wait but you are on island time so it's not a huge dealbreaker for me at all. Everyone is very nice and friendly even when we needed help. Just keep in mind it is HOT and this may not be worth the price they make you pay.

This charming little place lives up to all expectations. We chose it based on internet reviews and…read moreare so pleased. It is quiet and charming (except for the very vocal roosters lol). The views are spectacular and it's so pleasant sitting either on our private balcony, at the pool or at the restaurant looking out over the harbors watching all the activities. The room we have is very large with a very comfortable bed, nice sofa and chairs. Bathroom is more than serviceable but not luxurious. I love the laid back pace. Sitting at breakfast chatting with the other guests, enjoying the swings at the pool, the out of this world dinner at the steakhouse. It's exactly the kind of relaxing getaway we needed!

Hey, everyone! If you're headed to St. Thomas and need a place to stay, look no further: Island…read moreView Guest House is IT. My husband and I just spent five incredible days there and can't recommend it enough. It's a stone's throw away from the airport, so super easy to get to. The hospitality is unmatched (Eileen is the BEST!), the rooms are large, clean and spacious, the beds are SO comfy and they've got this salt water pool where you can just relax and soak up the sun and some killer views of the ocean. And can we talk about breakfast?! Eggs, sausage, fresh fruit, toast, OJ, tea, coffee - all piping hot and made fresh for you every morning. Also, they've got this incredible on-site restaurant, Island View Steakhouse. Chef Marshall Bishop heads it up and trust me, the man's a genius. We unfortunately only dined there one night since we wanted to hit up all of the other "good" restaurants on the island and regret not having another dinner there. Every last thing about our meals, from appetizers to dessert, blew us away. Those meals were hands down the best we had on the island, and I think we knew it that night. I'm STILL dreaming about the perfectly prepared ribeye I had the pleasure of having. Honestly, it was the best I've ever had! Do yourself a huge favor and check out Island View Guest House and Steakhouse. I guarantee you won't regret it. And before anyone asks, no, I was not paid or asked to say any of this; i just wanted to give this little slice of heaven a shout out!

The staff are nice. You can order drinks from the bar in the pool. The Beach Hut gentlemen John was…read moreawesome. He will cut you down coconuts whenever for you to drink them. He taught us that iguanas love hibiscus flowers and that they are edible. We didn't try eating them ourselves but we did feed them to the 2 iguanas that stay at the resort. (They are wild, one in a tree and the other likes the pier). The beds are a little hard but manageable. I have a broken back and have been able to sleep mostly comfortably on them. I do not wake up in the middle of the night so there must be a plus to that. The options to sign up for activities are cool. Swimming with sea turtles and the sunset cocktail cruise. There are other places you can sign up with to do other tours that they can help you sign up for. The owners do mingle with you throughout the day and evening. They are really friendly and work with you on things. We came down for our anniversary and was given a comp for doing an activity. Saved us a pretty penny. If something is wrong with your room and bring it to their attention they will have the front desk switch rooms for you.

You want a fancy place with all the frills and updates...this is not the place for you…read more You want relaxation, amazing staff, non-crowded beach and pool, and immaculate vibes? Look NO further!!!! We had the most relaxing vacation. Exactly what us moms needed. We had room 220 (2 double beds) and a fantastic view. Never needed to rush to the beach to find a spot. Always had a spot at the pool. We sat at the bar most of the time without a problem. Every staff member we met was so nice and friendly (007 is a total gem!!!) - please do not listen to the negative reviews!!! Treat them like people - say "good morning, how are you today?" and they will treat you like family. Ocean was so nice, not crystal clear like Sapphire or Linquist but clean and so nice. Pelicans were super fun to watch. We couldn't stop raving about this place every minute to one another. I was there this Saturday when they had an issue with their water. I want to say - I have never seen a place go above and beyond to make sure the guests were taken care of. I'm sure you all were freaking out but you did so good at mitigating a terrible situation!!! My best friend and I didn't even realize something was wrong till it came to dinner time. We got to our room with a gallon of water and multiple water bottles waiting for us. Dinner was a buffet (really great spread). The only really "problem" was it was our last night and we were really hoping to get more of the bang bang shrimp tacos (which are to die for!!). Guess we will have to come back for them. Only real "complaint" - the rooster could be a little quieter...it is vacation spot dude lol but nothing a sound machine couldn't muffle. He really wasn't so bad, I could always roll over and go right back to sleep. Thank you Bolongo and St. Thomas for your warm hospitality! We will 200000% be back.

Room was right on the beach which is what we wanted. The front desk staff were super friendly and…read moreaccommodating. We arrived early due to our flight time and were able to leave our luggage in the lobby while we headed to the beach. By the time we sat, they had our room ready (before 1pm). Each room is designed differently/privately owned. Ours was set up nicely with a great view from the balcony and a coffee pot. Our only complaint was the cleanliness of the shower and some of the construction that was going on at the resort, especially for the price we paid even in the off season. We would stay here again next time without hesitation.

The entire resort staff was very professional, insightful, courteous and knowledgeable of the St…read more Thomas Virgin Islands culture and customs. I am very appreciative for Dononver, Teddy, Jo and Ciego as it relates to me having a wonderful visit and I definitely plan to visit again. Thank you so much for your hospitality and services rendered. Over the top!

This place is a complete shithole. The local girl in the front desk has the personality of a dead…read morejellyfish. She could not answer any questions pertaining to things to do on the island. She was completely clueless. The rooms smell funky, the railing on the villa is about to break off where you will fall 30ft to your death if you lean on it at all. The view is the only thing going for it but I'd rather camp on the side of the road up the street. The power and internet cut off continuously. So did the water at one point. $499 a night? The restaurant Sol was "sol-less" and lacked any creativity or taste. $50 for a bland grouper? The obese Restaurant manager Robin gave us attitude when we complained about the food taking forever... Maybe she was in back eating it? Anyone that raves about this place is not well traveled and has no fucking clue what they are talking about.

Amazing View! Hotel sits up top so you have a beautiful view below of the harbor/water - so nice in…read morethe morning to see all the ships/boats out on the water. Was a little skeptical... but ended up being a GREAT stay! The rooms could use a little upgrading or love, but it wasn't bad. We had a mini fridge which was nice..... and great TV reception. Bed was comfortable... so yeah, rooms were fine. Restaurant - staff were so much fun! And the food was delicious! We pretty much closed the place down every night we were there. We brought our own games so we sat, played, & drank the night away! Power does go out occasionally.... but not for long.. plus they have a generator. this was not specific to the hotel... I believe other places experience the same situation occasionally. Would I go back? Sure.

super friendly staff welcoming rum punch drink with incredible views, and centrally located to…read morerestaurants and bars. Our room recently renovated very comfortable. Didn't want to leave.

This was an amazing oasis! We showed up on a cruise; and I always like the path less travelled, so…read morewe sought out this little remote spot and we stumbled into a gem. Individually hung swing chairs on the edge of the perfectly manicured green tiled pool with a great view of the bay. We arrived a bit earlier than the bartender, but they opened the bar for us early and we proceeded to spend the day in luxury with friendly service and maximum convenience. Partially shaded and partial sun. We ordered cold beer and shots; wings, conch fritters and the like. The conch fritters came with a sweet chili sauce and a creamy zesty mayonnaise sauce. Perfectly fried and prepared. The wings had the same sweet chili sauce and were a perfect tangy snack for our beer drenched tongues. The pool water was a perfect temperature and the staff was relentlessly accommodating. If you're in St Thomas looking for a perfect way to waste a day, climb the steep hill and stairs and make your way to the sweet paradise we have enjoyed today.