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Sansone's Route 66 Auto Mall

4.1 (7 reviews)
Closed • Closed

Services - Sansone's Route 66 Auto Mall

Routine automotive maintenance

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8 years ago

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2 years ago

antoine in your service department is awesome very comunicative and informative.. i highly recoment rt 66 auto mall and antoine for sure !!

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4 years ago

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7 years ago

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5 years ago

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7 years ago

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Shell Gas Station

Shell Gas Station

(3 reviews)

Stopped at this Scary Shell station on Asbury Ave, Asbury NJ to get air in my tire THE mechanic was…read morevery nice put air in all my tires I said thankyou went on my way as I was exiting the gas station lot I had to stop and wait to turn out onto Asbury Ave for the traffic to pass to exit the Shell gas station out of nowhere I hear a man violently screaming walking towards the back of my vehicle screaming that He Hates WHITE PEOPLE NON STOP it was so scary I just kept looking straight ahead to make the turn out onto the road not knowing why would this Shell gas attendant say anything I had no contact with this person at all the gas attendant starting yelling violently out of nowhere racial slurs running up behind my vehicle saying he hates WHITE PEOPLE this was very scary I didn't respond I just kept on my way this was crazy when I had absolutely no contact with this person at all I was quiet asked mechanic if they had air for my tire the mechanic had helped me I said thankyou he said tire all done sent me on my way .Why would the gas attendant on other side of lot become so violent when there was absolutely no contact that was scary it should be even scarier for the owner to have someone like this working there I lived down the shore here my whole life I grew up in a very diverse community growing up we did not see color in one another ..where is this racial hate coming from it is very ugly and scary this is not the nj I grew up in anymore it's ugly I do work in the medical field and we do not see color race religion we see human beings and I did not deserve to be harassed for no reason stopping at this Shell station on Asbury ave in Asbury nj just to get emergency air in my tire the mechanic was very nice but why did the gas attendant out of nowhere with absolutely no contact with this person at all start violently scream yell as my car exiting the lot chasing my car saying he hates WHITE PEOPLE By the way doesn't this gas attendant know his history had he ever picked up a book about anything we all come from another country around the world seriously I will not ever give this place business ever again you could get hurt or killed the way the gas attendant was violently screaming HOW HE HATES WHITE PEOPLE . This is going to be reported to the State of New Jersey Civil Rights .

The gas station attendant was asleep when we went to get a fill-up on Sunday afternoon. We almost…read moreleft thinking the station was closed, but then he woke up. We didn't run out of gas so that counts for something, I suppose.

Mavis Discount Tire

Mavis Discount Tire

(52 reviews)

Went to Mavis today for a nail in my tire and had another great experience. Dexter was thorough,…read moreprofessional, and very helpful from start to finish. This was my second time here and both visits were fast, convenient, and stress-free. Definitely appreciate the great customer service!

1-Star Review - Mavis Discount Tire, Route 66, Neptune, NJ…read more Extremely Disappointing Experience - Damaged Rims, Poor Customer Service, and Zero Accountability! On October 3, 2026, we brought our Tesla to Mavis on Route 66 in Neptune, NJ, to have all four tires replaced, along with a tire pressure sensor. What should have been a routine service turned into an extremely frustrating and unacceptable experience. I take exceptional care of my vehicle, especially my black rims, which were in pristine condition when I brought the car in. I work hard to afford my vehicle, and I take pride in keeping it looking as close to new as possible. When I arrived to pick up my Tesla, I was shocked to discover scratches on my black rims. I immediately requested to speak with the manager. Instead of taking responsibility or even investigating the situation, he insisted that my rims were already scratched before the service. To make matters worse, the manager called over the technician to explain what had happened. When I objected to being treated as though I was lying about the condition of my vehicle, the manager responded by saying, "Shhhhhh! Ma'am!" EXCUSE ME? Is that how a manager speaks to a paying customer who is rightfully upset about damage to their property? What happened next was even more disturbing. The technician admitted that the protective piece on the tire removal equipment had come off during the tire change, causing damage to my rim. My question is simple: If the equipment damaged the first rim, WHY did they continue using it and risk damaging the remaining rims? Where was the attention to detail? Where was the professionalism? Where was the respect for someone else's property? I was so furious and disappointed that I had to walk away from the situation. The manager also made a comment suggesting that customers usually don't complain about their rims because they don't inspect them. Well, I DO inspect my vehicle, and I expect professionals to treat it with the same care and respect that I do. As if the damaged rims weren't enough, the tire pressure warning light was still illuminated when we picked up the car, despite having paid for sensor replacement. This left me questioning whether the sensor had been properly replaced or serviced. Rather than resolving the concern, they recommended taking the vehicle to a Tesla dealership. Aren't you supposed to be the tire professionals? I brought my Tesla to Mavis expecting professional tire service, not damaged rims, dismissive treatment, and unanswered questions about the work performed. My experience at this location can be summarized in four words: Poor professionalism Terrible customer service Zero accountability Complete disrespect for customers and their property Mavis is supposed to be a tire specialist, not a tire and rim destroyer! I will NEVER bring my vehicle back to this location. Customers trust businesses with their vehicles and spend their hard-earned money expecting quality service. At the very least, they deserve honesty, respect, and accountability when something goes wrong. I strongly recommend that anyone considering this location thoroughly inspect their wheels and vehicle before and after service. An apology and an effort to make things right would have gone a long way. Instead, I left feeling disrespected, dismissed, and extremely disappointed. Absolutely unacceptable. ZERO STARS if I could give them!

Sansone's Route 66 Auto Mall - autorepair - Updated November 2026

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