What a refreshing car buying experience. A good variety of Kia vehicles to choose from. Juan was…read morevery helpful and the customer service he provided was excellent.

Purchased a 2023 KIA Sportage hybrid Certified Pre Owned 16 k miles . After around 3k miles…read moretraveling I felt a Shuddering. They said it normal for a hybrid, but after another 3 k miles it got worse. The advisor wanted to sell me tires because they were all cracked and a rear brakes and that would fix the problem (I had the tires done and it didn't help) The vehicle has been in the shop for over 100 days total and had All wheel Drive coupler, 2 driveshafts and a transmission replaced. With all of this I still have the same problem. They sold a problem car and won't replace it and I'm willing to pay a few bucks extra to get one that works. I saved so I can pick up my grandsons from pre-k and have a safe car. I sent an email to Mr. Sansone but had no response.. SENIOR BUYER BEWARE

Arranged to buy out my lease prior to going to the dealership. Was greeted by Steven in sales and…read moreeven though he was not selling me a car (or making a commission), he was beyond helpful in making sure the transaction went smoothly. He was juggling multiple customers and still made me feel I was an important customer. Dylan in finance was great to deal with, no pressure environment. I had a very positive experience overall and have already recommended this dealer to family & friends.

(SCAM ALERT) O`le Bait & Switch tactic attempted on a senior…read moreyesterday I was already to purchase vehicle went thru entire process even insured vehicle Went to see GSM Dylan whom was handling all the finance part started to sign paperwork registration,power attorney,things owed etc,Then when got to actual contract which was last they added $3,628 to bill as if I wouldn`t had noticed.I questioned it and was told its routine fees.Well I wasn`t about to be scammed & immediately left I should have read prevouis reviews because you dont get 2.0 for being a good bussiness. This place is scam central.The crazy part is they all must be in on it including owner because nobody really cared what just transpired.I will say salemen Robert was up front & honest very helpful in showing me vehicle thank you

Updated: happy to see business owners are reading the comments. After my review and calling back…read moreservicing was quick to return my call and set me up. Shortly after the service manager reached out to see if more can be done on my appointment and the miscommunication on them not updating the phone number. After an exchange his response was 'are you sure you want to do business with us?' Excuse me? Now I am concerned with the service I will receive with that comment. I quickly hung up as I could not believe a manager would say that. Old review: Good cars, crappy customer service. Very quick to sell you a car but if you have questions on servicing it's on their time. Tried the online system to pick a date and there was a scheduling error therefore it was canceled. Called during the week the person was on break. Called again and they left for the day and apparently no one else can check the calendar for availability. Regretting buying a car 30 miles from home.

I purchased a 2021 Acura RDX from Acura of Ocean, and it has been one of the worst customer service…read moreexperiences I've ever had. Since purchasing the vehicle, I have brought it back approximately 16 times for a combination of mechanical and electronic issues. These included persistent Apple CarPlay chirping noises, speaker crackling, sunroof issues, and other defects. Multiple parts were replaced over time, including the windshield and sunroof, yet the problems were never resolved. The technical issues alone were frustrating, but the customer service is the real reason I am selling this vehicle. Most recently, I was told--after the car was already in their possession--that I had "rusted rotors" and was upcharged for the service. Communication from Brian Friedentag was nonexistent. Despite asking to be notified when the car was ready, Brian refused to contact me, leaving me without a vehicle. When I finally reached out, I was abruptly asked, "How fast can you get here?" I took an Uber because I had Court the next morning, only to be handed a dirty loaner vehicle covered in bird droppings, completely unacceptable under any circumstances, let alone for a customer who has repeatedly returned due to unresolved issues. Brian's communication - condescending and rude as it was - seemed to insinuate that I was the blameworthy party, and there was only a "miscommunication." I recorded all of our conversations, so I can confirm that I did not "misunderstand." At no point was there accountability, proactive communication, or basic respect for my time. The tone from staff (namely, Brian in this scenario) was dismissive and unprofessional. I am selling this car this weekend, not because of the car itself, but because this dealership made ownership unbearable. If customer service matters to you at all, do not buy or service your vehicle here.

Outstanding work friendly they even wash your car when they get done servicing it couldn't ask for…read morea better place

April of 2025 I took my Kia in for an oil change (only). I was told my battery tested at zero. I…read morerefused. I took the care to an outside mechanic it tested at 90%. They they wonder why people don't trust the dealership or service. People work hard for our money and shouldn't be taken advantage of especially when we are women, we are NOT stupid. Beware of this service department when they tell you something is needed.

My wife and I just had THE best experience EVER in purchasing a car. We had just come from a…read morehorrible dealer a few miles away, DCH FORD in Eatontown. We were greeted by a wonderful young man, Sean Kausch. He was tremendous and within a half hour we purchased a Ford Edge. He is such a gentleman and was very accommodating. He never tried to sell us or show us a car we were not interested in nor was out of our price range. We drove our new pre-owned car home within 3 days. The dealer gave us a more than FAIR trade-in value for our 2016 Acura MDX. Just a win-win deal!!! I HIGHLY recommend this dealer and this salesman.

Lester-Glenn's Service Center…read more I had an Engine Fault message and also needed an oil change. They replaced the MAP sensor and that was resolved, but I also paid for "The Works" oil service and inspection. Upon day 2 of wondering if my car would be ready the next day, I called around 4pm and left a message asking for an update. Nobody picked up and I never received a call back. The next morning, I again called to see if my car was finished so I could go to work that day. Theresa was short and seemed perturbed that I had inquired about my vehicle's readiness. After driving away from the service center and straight to work... I received a low tire pressure warning pulling into my work's parking lot. I measured all 4 tires and each one were well under-inflated between 15-20 psi when they should have been 35 psi. Lester Glenn didn't check my tire pressure and I'm not confident my tires were even rotated per "The Works." They had my car for 2 nights! For years I have been taking my car here for service, and I always get the impression they just want to sell you an expensive oil change/ inspection with minimal communication during and after. **Update** A week after paying for "The Works," oil service and inspection, my Ford Escape indicated an "Oil Change Needed" message. Essentially, the service tech didn't reset the Oil Life Monitoring System after the oil change. This is just another example that I've noticed over the years of Lester Glenn's service center over-charging and under-delivering.

Thanks to Brian and Jim made purchase easy and quick. 19 Ranger was clearly represented online,…read moregreat truck. No problem with price, it was same as online. Found it thru car guru

Very happy with my service today. Special thank you to Fred, who went above and beyond to help me…read morewith my mechanical issue. Highly recommend.

i need to take the time to recoginize the exceptional service i received this weekend. I had my…read moretruck towed into the facility late sat morning after breaking down in Ocean Township. The service advisor, Scott Mass wrote up the service ticket and discussed the issue with me. He was very informative and said he would try to get the truck looked at that same day. Not only did he get it looked at, the issue was diagnosed and corrected for a same day pickup at a very reasonable price. (total turnaround time - 4 hours!) We all all know it is hard to find a trusted, reputable mechanic these days. I found mine. Mr Maas deserves recognition for his excellent service while representing a great Chevy dealership- Sea Coast Chevy. Thank you!

Recently brought my truck in for a warranty repair. Nick went above and beyond to get this done in…read morea timely manner. He kept me informed of the process although it wasn't easy dealing with a 3rd party warranty company. It appeared Nick was extremely busy and could have used 6 more hands, but he got it done and it didn't go unnoticed!

We had a last minute issue with our SUV we were going to use to get our student back to college…read more Called and made a reservation and long story short plus one extremely helpful manager who went above and beyond we were able to get an suv about the same size as ours and move our kid to school. It was clean, the return was super easy and efficient. Would rent from them again even though we get a corporate rate with one of their competitors. Thank you Enterprise.

5 starts all around! The first phonecall was prompt, brief, professional, and informative. And so…read morewas the car pickup, all the way thru the text msgs and the dropoff. Fantastic job everyone. Thanks for the great experience. EM