Called Sheepsheadbay office today Wes. Jan 8th to get an appointment and was told no appointments were available for another month. I mentioned to this female staff who answered the phone that it was an emergency visit and I felt very nauseous, and most likely needed my ears cleaned. I am a patient. This front desk female sounded very annoyed and completely rude with a cold tone in her voice.
She than put me on hold, which I thought at that point someone else would get on the phone to find a space for me. Well, absolutely not, I was left on hold for 15 minutes. I called back immediately and each time got a long voice message about the office, the Doctors, the locations, but at no time did any human every answer the phone after pressing 0 or any other key. Keep getting prompts to leave a message. These people don't even answer the phone, why should they call you back.
From 11:30am till 4pm, I tried reaching a nasty human, no one answered the phone.
It's funny when you see classified job ads for this type of job, Front desk Medical it states," should be warm and caring person"well not at this nasty office. Even when I have had appointments in the past, waiting time is forever, you need to bring your three meals to eat. The check in front desk person is extremely rude and evil to their patients and so are the other staff workers. Who wants to sometimes sit for 2 hours? They act like the patients are waiting for their last supper.
Even though these are good Doctors, I hold the Doctors responsible for the way there staff treat the patients so rudely in person and on the phone. What's the purpose of having workers, if there is no person to answer the phone or make appointments? I'm sure this office makes enough insurance money from patients to hire extra staff. My suggestion would be to fire your unhappy staff, and hire new fresh staff. The old timers do not represent your office in a professional manner. I'm sure your staff would not want their own mother to be treated the way they treat people.
Read other reviews about your staff....Will not be doing business with this office any further. read more