That additional context makes the review more balanced because it acknowledges what they did complete while explaining why you declined the diagnostic. Here's an updated version: This was, without question, the worst BMW dealership service experience I've had, and I've owned BMWs in five different states. I scheduled my appointment more than a week in advance and arrived before the service department even opened for my 10:00 a.m. appointment. Despite already providing detailed information about my vehicle's issues when I booked, it still took about 30 minutes just to drop off my car. I left expecting that, at a minimum, my scheduled oil change and diagnostic for my door issue would be completed on the day of my appointment. My service advisor acknowledged they were busy and asked if I would be okay leaving the car through the following day if repairs took longer. I agreed because I was led to believe the work could reasonably be completed by then. I also asked to receive updates throughout the day and an estimate after the diagnostic. By 2:00 p.m., I hadn't heard anything, so I called and was told my car hadn't even been looked at. I checked again around 4:00 p.m. and was informed that my vehicle would not be seen at all that day. I was then told that if parts needed to be ordered after the diagnostic, they would likely need to keep my car through the weekend while waiting for them to arrive. This was especially frustrating because I had already described the issue when I made the appointment. If the dealership was that backed up, they should have communicated that before accepting my appointment or at least when I dropped the car off. Instead, I lost an entire day only to learn that no work had been performed. I live about 30 minutes away, work full-time, and planned my schedule around this appointment. Better communication would have made all the difference. My vehicle was finally ready around 2:30 p.m. the following day. The oil change and brake fluid service were completed, but I chose not to proceed with the diagnostic. After being told the necessary parts likely wouldn't arrive until the following Tuesday, I had an upcoming road trip that weekend and needed my car back. I also didn't want to pay for a diagnostic only to have the vehicle reassembled, return later, and potentially pay additional labor to access the same area again for the repair. I had also requested a courtesy vehicle when scheduling my appointment but was told I didn't qualify. Considering my vehicle ended up staying overnight and could have been held through the weekend, that was disappointing. If I'm paying dealership service prices, I expect the level of convenience and customer service that typically comes with them. What disappointed me most wasn't that the dealership was busy--it was the lack of proactive communication and realistic expectations. Rather than being upfront about delays, I had to repeatedly contact the dealership for updates, only to learn hours later that my vehicle hadn't been touched. The inability to complete even a scheduled oil change on the day of a pre-booked appointment is frustrating, but the communication throughout the process made the experience even worse. I chose Sandy Sansing BMW expecting the premium service experience associated with the BMW brand. Unfortunately, this experience fell well short of those expectations. read more

Horrible well Google says that I have to have at least 85 characters to be able to leave a review so horrible, horrible and horrible again

In case you're wondering their service department is still a train wreck. Apparently bringing your car in before they open with an appointment weeks in advance isn't even good enough to have your car looked at same day... would look elsewhere for any service because they could care less about valuing your time. read more

I purchased a 2011 Mini Cooper for $10,000 a year ago January and I've had $10,000 mechanical work done on it. I have nothing good to say about the service people (Nick) or Sandy Sansing himself. My salesperson Chris was nice, I tried reaching out to him looking to trade my Mini Cooper for another vehicle that would be reliable for me since I'm a 79 year old lady. That was over two months ago I've yet to hear a reply back from him, so much for being nice. It's not just me when I tell people where I purchased the car from they tell me that was my biggest mistake. My real mistake was not getting the vin number and checking it on the internet. read more

own a 2025 x5 that had a corporate recall for brakes. the service manager told us to take it to another bmw dealership for service. when advised we also wanted to use the time to discuss with sales buying another x5 or x7. the service manager still said to still take the car to another dealership. when asked was 'he really telling us where to have our car servicedand where we should buy another bmw', he said he was. would buy a bicycle from Sandsing dealersips read more

I asked a simple question wanted to know the price of a vehicle and dealer fees and was told other things factor into the price never heard of such a thing as not giving a price of a car you have listed for sale I understand the dealer fees can change the end number but it should not have anything to do with what your listing price is every other vehicle had a price. read more

First, it start with my service rep at the Service Department, not good. I would think she had a degree in General mechanics for the service she tried to sell me. The first part was for the recall, but no one said it would be overnight and they need to keep the SUV. She didn't even set me up for an appointment, now I have to go back again. They forgot every one time is valuable. Once you turn down their request they seem to get an attitude and definitely do not wanting you talk to the mechanic. My car has 40,000 in miles w/ lil extra, which I don't drive daily. I spoke with the mechanic because I felt I didn't need a brake fluid change for $174 and she was bothered because, he agreed. They will lie to your face on or about your car service. They turned off everything in my car for info you receive from the car & she had attitude & went to speak with the mechanic. I think I will take the trip to Mobile because BMW Sandy Sansing Service Department gets a 1.5 from me. I believe the mechanic will do the job, but the service rep need training & had a bad attitudes. My car when I turn it on now says next service 2010, come on people. I shouldn't be pressured for additional service or made to feel I'm wrong for not following her suggestions. This not the first run in with those guys - I think a trip I may need to find a new BMW shop. The problem is they didn't reset my car - it shouldn't matter that I didn't change the brake fluid. I went in for a OIL CHANGE not a brake fluid change. Tomorrow I'm calling the manager - I get upset when I think of the BS. read more

Got a good deal here. Came from other dealerships in the area who weren't going to give me much for my trade in but they were reasonable

I've purchase two BMW's in the last 5 months, an X7 and a 530i. We were a committed Lexus family but since there is not a Lexus dealership in Pensacola, we thought we would consider another manufacturer. My wife fell in love with the design of the X7, so we bought her an X7 and a couple months later I bought a 530. Unfortunately, with a month, I got a chip in the windshield of the 530. I had a local windshield replacement shop replace the windshield with an OEM (BMW) windshield that they purchased from Sandy Sansing BMW. A few days after the replacement, I noticed distortion on the right side of the windshield. I took the car by the windshield replacement company. They immediately saw the distortion and went to work to get a replacement windshield from Sandy Sansing. To date, Sandy Sansing has done nothing to help resolve this issue and just put up a roadblocks that the only person that can authorize a replacement is a Technical Rep, which seems strange I was meeting with the parts manager and service manager. I asked if they were in and could look at my windshield. They said he was over in Jacksonville and wouldn't be back for a month. Rather than offering to take my information and help schedule a time with this rare Technical Rep, they just told me to call back in a month or so. I considered shifting to BMW since there was a local dealer. However, this experience has pointed out that there is not a BMW dealer in Pensacola that I would consider giving any more business. I guess I could have stuck with Lexus as I will be driving over to BMW of Mobile for all service on my cars. read more

It took a lot of effort by the Service Writer and mechanics but they have been successful in convincing me to take my business elsewhere. I suppose one could complain about the usual stupidity like not being ready at the promised time but SS Service Dept works hard to exceeded my normally low expectations. Recommending $1000s in unnecessary repairs and lying is bad. $170 for the 5 minutes it takes to read and reset a trouble code is too much. Worse, been telling the Service Writer for 1.5 YEARS that my wife bought our BMW before we were married. Her name changed and I bring the car in because she works in the daytime. Today, after I had a complete meltdown, this person tells me she has written every service order wrong and SS has been charging me because they are too stupid to write a warranty proper work order. We had planned to purchase a new X5 but considering the abysmal service department, it will not be from Sandy Sansing. read more

I brought my BMW in for routine service and a warranty repair. It took days to get an appointment because the service department doesn't return calls and then I waited 3 hours for and was told the repair would take more than that day so I was provided with a loaner at which time I was told my car would be ready in two days. When I heard nothing after two days, I called and left messages. No response - repeated calls to the dealership went unanswered and unreturned so I had no idea what was happening during this time. I finally contacted an employee that told me the car would be ready the following Monday. On Monday, having heard nothing I reached out and was told the car wouldn't be ready as promised - there was no apology, just that it would now be Tuesday - which turned into Wednesday. At this point, I asked to speak to the service manager. I contacted him to ask about the ongoing delay and to make arrangements to swap the loaner for my car as given the delay I needed to schedule a pick up outside of their business hours (which end at 530p). Instead of addressing my concern he spoke down to me and tried to claim that the warranty work which I had been told was covered and complete was not warranty work and had not even been done after 8 days! This was clearly in an effort to bully me . The service manager went so far as to claim that the car that I'd only owned for a few months had been "used as a rental" - completely offensive and ridiculous. This type of behavior should NEVER be tolerated - but given all of these reviews, I guess this dealership doesn't care. Absolutely offensive, ultimately they kept my car for over a week and didn't do anything but an oil change - DO NOT USE THIS BUSINESS!!! read more

I'm extremely annoyed with the customer service so I'm going to get it off my chest while it's fresh in my mind. I scheduled an appointment to drop my SUV off for service to weeks ago because today was the earliest day a service loaner vehicle would be available. I also scheduled to drop my SUV off at 730am so I wasn't too late to work. So I get the SUV checked in and it seemed like a bit of a surprise to the service attendant that I was asking about the loaner that should have been noted on my appointment. She tells me that they will get me a rental car because there are no loaners available. She says they can get me a Hertz rental and she'll call at 8am when they open. 830am rolls around and she hasn't even followed up on the rental and doesn't do so until she sees me come back into the service bay. I finally get a ride to hertz rental cars by an employee who was pretty cool. So, I've been here at hertz an hour now, still waiting on a rental and super late to work. And I had to provide my credit card for this rental. WTH!!! They text messaged me two days ago to confirm my appointment, I responded yes. I think that should've been the time for them to reach out and say they won't have a loaner available. Instead, I find out the day off. I set this up two ago so I wouldn't be late and have to scramble for transposition. Extremely disappointed! read more

In March I had my BMX X3 serviced at SS BMW. I paid the bill will my credit card and received a "paid receipt" from the cashier. In June I had my car checked prior to making a road trip. During the visit I wanted to purchase new floor mats. I was told the mats were in stock and we to pick up but they said they had to order, as they "were not in stock". I advised Debby my service advisor to cancel the order and refund my credit card. She said that should could not cancel the order or refund my card because there was still an open balance from March. The March transaction, of which I have a "paid receipt" has nothing to do with the June transaction. Their failure to process the refund and hold my charge hostage over their internal accounting issues is FRAUD. I don't recommend this dealer. read more

It is of vital importance to make an appointment for a routine oil change in advance the mini service department, because then after waiting 9 hours in their showroom you will be informed that you will also require brake pads, and this cannot be accomplished until tomorrow or perhaps the next day. You do not qualify for a loaner car, so please with you obviously injured leg, limp out if this place and back to your home 49 miles away. Maybe we call you someday, maybe we just dump your car in the bay. Who cares. read more

I just want to state that you guys have awful customer service. I went in to look at a vehicle and the sales person was just looking at her phone the whole time very disrespectful. I definitely won't ever buy a vehicle from you guys and I will encourage other people that I work with to stay away from this dealer. read more

Today I called 5 times no one answered for service Dept left one message Just to find out about getting tires, This is about the third attempt to find out about Tires Still have not received phone call back Very Very poor service don't know who is in charge but someone needs to find out what's going on 3 rd BMW I've bought there but sometimes the service will kill the deals.. IDK read more

Horrible customer experience I've ever had from the service department. their staff is the rudest, no caring, and no customer service skills at all. I'm so disappointed in Sandy Sansing BMW and their non service they provided. I've been to them several times and each time got a little worse. I will never bring my car back here or purchase a BMW from them. Me or my husband. I will go back to Roswell, GA to purchase again. The three check out clerk ladies have NO customer service skills and clearly hate their jobs and take it out on their customer. HORRIBLE customer experience EVER!! read more

Had two cracked windshields three weeks apart and two weeks after purchase of a 2023 BMW SUV X5 Sport. Very fragile glass, no support and over two thousand dollars twice to replace the glass. Not a fan of BMW. Waiting for the next cracked windshield. read more

Sandy Sansing BMW - Windshield cracked in garage over Christmas cold weather. - Car Dealers Near Me - Pensacola, Florida

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I had a really terrible experience with their service. My car needed coolant refilled. As I had just refilled coolant a month earlier, I figured that my car was leaking coolant, so I took it to the dealership to get looked at. They called me later that day to inform me that there is a leak in my radiator and that the entire radiator will need to be replaced. I agree, but after hanging up I do some more research because radiator leaks are uncommon. It looks like there could be a number of issues besides a radiator leak, such as the cap not being screwed tightly and the fluid evaporating. Not uncommon in Florida heat. I go in the next day to try and talk to someone about what is really going on with my car. I am told that no one, not a single person there can help me, because the woman who's "in charge" of my service doesn't work on Saturdays. I am promised that the woman will give me a call when she gets into work on Monday. I hear nothing from the dealership until five days later, when they tell me service has been completed on my car. I return, annoyed, because I was never given the chance to talk to someone. But, the most frustrating part was that as soon as I turn on my car (which had EVERYTHING fixed, even stuff I didn't ask for-oil change, air filter, brake fluid, spark plugs, the works), THERE'S A CHECK ENGINE LIGHT ON. When I return to ask what the heck is going on with my car, a very rude lady informs me that they never checked the codes, because I never asked them to. AND if I would like to run an engine diagnostic, that would be $150. UNBELIEVABLE. Almost immediately after, a drive train malfunction message comes on, which happens with bad spark plugs... So, not only did they charge me an obscene amount of money without answering any of my questions, make it impossible to talk to someone about my car's service, request more money after supposedly "fixing" my car to diagnose another problem, BUT they put in bad spark plugs to further complicate my car's issues. No thanks, I will be taking my business elsewhere. read more

Sandy Sansing BMW - Car Dealers Near Me - Pensacola, Florida

Brea Boolos was my sales person. She is very polite, professional and thorough in every aspect of the car buying process. She kept me informed almost daily with ongoing negotiations between me and the sales manager. I couldn't have asked for a more seamless, transparent experience not only with Brea, but also Rafael, the sales manager and the Finance manager. Thanks to everyone involved! read more

I've worked in auto sales for short of 15 years as sales and management. Recently brought my wife's car in for repair, the technician who worked on our car did great. My service writer did not return my initial call until 14 hours later, I had to call a second time to get a call back, when my wife and I walked in, not one person said hello. Welcoming people will cost you nothing, just saying. I was ready to buy a new BMW for my wife after she left, it was our 30th anniversary and I wanted to surprise her. I wandered on the lot long to look into some vehicles I would consider. No one came to help me, maybe they saw what they call in the industry " a one legged up" or someone who couldn't make a decision without their significant other. It was the wrong call that day, the last four cars my wife has had, she was nowhere near the lot. I am a firm believer that my car will not be worth more than it is, right now. So we will be trading soon. Just some professional and friendly advice... Everybody who owns a car will be buying another, it just depends on who they will be buying from and who their dealership will be. So please stop hiding from your customers and be kind enough to say " Welcome in, what may help with today".. Friendly, easy, and a good way to meet a prospect, they may not buy today, but it will help build your pipeline. The owner spends probably $500-$1500 in advertising per person walking in or calling, so salespeople a chance to make a living, after that service will make their living but servicing the new vehicle and doing a LOF and safety in the trade, in time, that customer will probably trade it in.. and if your my dealership, I will go back and refer my friends over the years. I'll get of my soap box now. I'm still in touch with a ton of people in the industry and instead of bringing my business to where I live, I'll probably have them drop ship what I buy and sell the trade myself since it's free and clear. read more

Recently moved to Pensacola from Virginia, I needed maintenance service for my X5 50i. I called Sandy Sansing BMW and reached their service department with ease. I spoke to Dylan Wilmot who was very polite and pleasant to speak with. He was very reassuring and able to get me an appointment when I needed it. On my second visit, the entire service staff greeted me by my name and had the loaner car ready for pick up. I really felt like family. My car is still under warranty so the service did not cost anything. However, I felt it important to share my customer service experience. I appreciate the texts reminders and the southern hospitality of the entire staff. I will certainly recommend to friends and family. read more

You need to get more loaners . I understand it's covid time but your BMW. You got the funds . You can't tell me everytime I call you in the last few years you DONT have a loaner . You know how to kill a deal man ... it's a BIG turn off . I really love BMW but you can't provide the excellence service we deserve what's the point ? Call Sandy Sansing ans tell him you're going to lose sales if you don't get more loaners ! read more

This place is the worst BMW dealership in North America and for good reason. You'll regret the experience you'll get here if you really decide to purchase something from these people. Your best bet is to keep driving way past this place to avoid any headache or miss treatment from them. They will treat you nice until you buy the car. After that you are worthless to them. Oh and Brian the Service manager is the back bone of their poor service! They ripped my steering wheel in my brand new M series and it took 10 months of complaining after being told the wheel would be fixed ASAP for anything to done about it. Here's the real kicker. After my frustration and making them fix the mistake they agreed to fix 10 months ago they told me I was never allowed to have my vehicle serviced with them again. It's a real cowards way of business to fix your mistake and then ban the person who you inconvenienced for 10 months. read more

I would give my salesman 5 stars, Sandy Sansing BMW 2 stars, I have purchased two vehicles, first one had suspension problems which meant car was in and out of shop for six months!!! No rental car given. Rented own car to get back and forth to work and dealership. I decided to trade it in for another BMW and here's where and why I'm giving them 2 stars, I purchased the vehicle 6 months ago and SUV is only worth half of what I paid for it. Don't love or enjoy the vehicle so thought I'd trade it in But was told SUV is worth 19,000 dollars LESS than what I paid for it(6monthas ago!!!). I feel ripped off!! That and along with the poor customer service received from the service department, got impression I was bothering them. read more

ABSOLUTE JERKS!! This place is AWFUL!!! They are wonderful up until you make the purchase and then every single thing that they said and did to make you feel secure and confident that you've made the right decision for ALL the MONEY you just dropped on a pretty big purchase, well that all goes out the window when it comes time to back it up!! They use the fact that the location is perfect for manipulating tourists, ppl out of town, & couples/families who are staying at the Ronald McDonald's House dealing with either a premature baby or very sick baby & have to travel to and from wherever city/state they are from, because as soon as you arrive to that area it's the first place you see & right there by everything and they supposedly represent BMW!!!. This place does not honor ANY of the warranties and all those extra costs so when you do have an issue or problem with the vehicle you'll be able to just bring it in expecting it to be covered. They have absolutely no shame on being rude and flat out mean!!! When items went missing out of the lemon we just purchased & had to bring right back for them to fix instead of taking it back (1 of those items was an I-PAD) I told the person in charge/manager it was missing and his response was "It's in the office" and then walked off. I sat about 30 mins just thinking he was taking forever and decide to take a look at the location of the IPad and thats when i got extremely upset when i saw that it was not even at the car lot!!!! I showed him in real time that it was not even on the premises but at a house in a neighborhood that was about 10 mins away!!! The guy said he called his employee and told him to bring it back, now I'm angry and raised my voice telling this guy " You lied and that's not the office, it shouldn't be in the office or ANYWHERE BUT MY CAR!!! WTF?! I got it back, but I didn't get any kind of "I'm so sorry ma'am", or "OMG there will be consequences for this employee" or just anything showing some kind of remorse. A lot more problems with them, I mean they will argue with you and they will have you sit all day and completely stop acknowledging you (A CUSTOMER) & the list just goes on and on! All that being said, I wish they had a negative star because they shouldn't be representing BMW unless this is how BMW treats their customers, and I'm pretty sure it's NOT!!! HORRIBLE PLACE AND PEOPLE!!! NEVER GO TO PURCHASE A VEHICLE FROM HERE!!!! read more

Bought a vehicle at Sandy Sansing BMW in Pensacola Jan 2021. The deal they agreed to was I pay full price but they pay all fees, title and taxes. Two months later and they will not pay the amount they agreed to and I still can't register my vehicle. Not sure if they are scam artists or just incompetent but either way I would never deal with them again. read more

After 10 years of servicing my BMW at Sandy Sansing BMW, they seem to no longer want to treat customers with respect. When dropping off my vehicle for a service appointment, they had no record of my needed repair even though I had pre-paid for the parts. Despite being irritated, I remained calm and collected as I inquired about getting my BMW serviced. Out of nowhere, the new service manager, Ivan, swore at me and told me I could take the part I had pre-paid for and go somewhere else for service. Who treats customers like this? read more

What a racket BMW has going on! Completely unsatisfied. Car has required $12,000+ in repairs and it's not even at 90k miles. Never buy BMW! If you military, don't buy any of their programs as they are not honored if you go overseas, may be non-refundable; don't cover everything. I bought certified preowned 3 series at BMW Pensacola in May of 2011. It was a 2008 BMW 335i. Let me tell you about my BMW experiences in hopes of persuading you otherwise! I bought the car in May 2011 at less than 40k miles with CPO warranty. I bought all the sucker options: maintenance program ($2100), key remote replacement coverage ($200), road hazard tire/wheel coverage ($868), CalTech Enviro/Guard Protective coating ($689), safe guard gap coverage ($300). Being in the military, I got orders overseas unexpectedly. I went to get refund on the program coverages that are not supported/covered overseas. BMW refused to refund the $2100 maintenance program. This program requires service at a BMW dealership in North America for the parts and labor so I could not use it overseas even for parts. In Germany, my CPO warranty and my maintenance warranty were not honored. Again, keep this in mind if you are military and buy BMW. During the 3 years there I had irregular maintenance issues. In addition to fluids/tires/regular brake wear, I had a brake sensor fail. Next thing I know I'm going 130 mph on the autobahn and my brakes are eating into the rotors with an indicated 10k miles of wear left! (There is one sensor per axle so if it's out both brakes are incorrect. This led to my wheels getting coated in brake material that baked on ruining the finish on the wheels at 50k miles Total cost to fix not at a dealership would be about $1000 plus $1000 to refinish or replace the premium wheels. I also had my turbos wastegates go out at 60k miles. I went to two BMW master mechanics in Germany and one in the US and none of them could diagnose it without me pointing it out to them and talked them through it. Basically I had to train them on the car. Even then one told me it was the timing chain (a $5000 repair!) while another told me the only way to know it was the turbos was to pull the entire engine out from the vehicle and look at the turbos (18 hrs in BMW $ labor). That's bullshit, you can get under there and access the wastegates with a lot less effort to diagnose the rattle/broken turbos. It was also covered by an extended lawsuit in the US that I had to show them and tell them it was that issue. This would have been $5000 in repairs if Americans had not sued, and won, against BMW for their faulty engineering and their arrogance refusing to fix it. Once back in the US, I had issues with dirty valves at 80k miles. BMW will tell you they are fine but it you look inside the valves they are not. Direct injection allows the valves to become covered in carbon build up causing misfires and rough idle. As such, these need to be cleaned every 50-60k miles. BMW won't cover it under warranty or extended maintenance program. They should. I got a quote for $600 at the stealership and took the day off to take the car to the shop. When I got there they told me it would be $1200 to clean. I have replaced the spark plus and ignition coils (likely $1200 at the dealership or an easy $500-600 job if you DIY with online parts). This is not reflected as a maintenance item but should be. I had an oil gasket go out and leak on the belt and pulleys requiring full replacement at 85k miles. Belts should last more like 120k miles. Dealership would prob charge $1500 for this work. I had it done at an independent shop for $800. One motor mount is shot at 85k miles. This allows the motor to move enough that the belt would hit the subframe on large suspension movement. The fix requires lifting the engine and replacing the motor mount and a bolt on the power steering pulley that worked loose from engine movement. $600 at an indy shop, prob $1800 at a dealership. I had issues with the CalTech Enviro/Guard Protective paint coating that I paid $689 for. To fix it the dealership quoted me $800 just to buff the car! I remember talking to a stealer at the BMW stealership in Las Vegas trying to sell me another pretty piece of junk BMW. I was telling him about all my issues after he pitched how great the cars were. His response after I told him about $10,000 in repairs, that all should have been covered by my CPO and my $2100 maintenance program loss was "it's a good car is should last 100,000 miles". A good car does not last just a 100k miles! Total BMW stealership priced losses: $14,000 (minus $5000 for turbos). FUCK YOU BMW. I'm exercising my right to BMW's new preventative maintenance program: A $1000 deposit on a Tesla. read more

I am very dissatisfied with my recent (19 Feb) experience at SS BMW...let's just say this isn't the first occasion for "crooked practices" but was enough to make me write a review. Sunday my passenger rear tire (run-flat) lost pressure due to a puncture. At that time the other three tires read on or tenths from the recommended pressure 32psi. I went to SS BMW (third BMW purchased there) to have tire replaced. I had a BMW 15% discount coupon for parts and labor but was refused discount because "we have very little mark up on tires". Nowhere on the coupon did it say that tires were excluded. Ok..paid the bill and out the door. This is where the real complaint surfaced. The tech raised the PSI in not only the new tire but the other three as well to 40 psi(states on tires and on door placard the correct psi amount of 32psi)....guess they thought I as a woman won't check...in 3000 miles when routine maintenance would be due I'm sure service dept would make the suggestion "that I need new tires!" See photos above. read more

Sandy Sansing BMW - Car Dealers Near Me - Pensacola, Florida

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Horrible customer service. I had a similar experience as others. Called to ask a simple question and was transferred to a random voicemail. Nothing but excuses. read more

Unbelievably disappointed of the lack of customer service with Sandy Sanding BMW! Preordered a car with a $1000 Deposit through the website then never heard from them again! After 2 weeks, I finally called the internet sales manager Iliana Melcarek, but she said she couldn't help me with the preorder at that time, someone would get back to me. No one did. Finally wrote an email hoping to speed up the process, no response! With the lack of communication, I called again that time to cancel the order, the man that answered was helpful in cancelling but he was not able to get me a refund, for that I had to speak to the "sales" team but unfortunately, they were "unavailable!" Are you kidding me? Finally wrote another email to the same manager expressing disappointment and requested a refund. It's been over a week to this day and still no response and still no money back! Really unbelievable! I am a ready-to-purchase customer buying a new car! Easiest customer ever! Can anyone imagine the ordeal of working with them when you have actual problems! What an irritating waste of time! Best regards, P O customer, you know who I am. read more

Sandy Sansing BMW has been one of the absolute best dealerships I have ever bought from! Barry Brown made the experience absolutely perfect. I never felt rushed or judged. It actually took 6mths to find out first car. He made sure it was the one we wanted instead of being a "typical"car salesmen. We are now great friends and I refer everyone his way! read more

This is the second time I've had them look at my car and both experiences have been bad! I set an appointment today at 10. The service woman was quite rude and barely acknowledged me. I told her about what was going on with my car and said I would wait for it so I know what's going on since they weren't giving out courtesy cars. Four hours later I asked what was going on and they said they haven't looked at my car thinking I was just dropping it off. I literally was the only one in the waiting room that time and I know a couple of service people saw me as well as anyone on the sales floor. Even worse they gave another lady a courtesy car because she had a dentist appointment. I am active duty military and was pretty hurt by the lack of caring. I don't want to have to drive to a further service center but I will. Key notes to take away...the woman they gave a car to was older and white while I'm 35 and black. She was a very nice woman and we were both upset about the time it was taking to get back to us and I am deeply upset that I asked a couple of times what was going on with my car before they actually went to check, while the other customers who didn't look like me only had to ask once! I will be filing a complaint with corporate about this. read more

Service department are crooks. Took the car in for repair just past warranty and they provided 6k worth of repairs and it did not fix what I brought the car in for. Picked up the car at days end and headed home with no heater in the winter, it worked when I dropped it off. Too late to take it back so I headed home when the radiator hose blew off 10 miles down the road, breaking the water neck on the radiator. Had it towed back and they quoted me another 5k for repairs including the radiator. All I brought the car in for was a slight water pump seepage and I wanted it replaced. Never again. read more

Barry one of the salesman on the used car lot was very condescending and gave absolute zero effort in trying to help me finance the car I was looking at. He lied to me several time and went back and forth on what was going on with the car. read more

I am very thankful that Barry Brown helped me find my SUV. I will definitely be seeing him again when I am in the market for my next car. Thank you Barry. read more

Took my X3 in to check out a few things. As suspected, I needed to have two weather seals on the doors replaced as well as the gasket on the oil pan. They quoted me $2200!!! That's quite nearly fraud. As they had already done the diagnostics and the weather was very rainy, I went ahead and had them replace the weather strips on door and change the oil. Figured I'd deal with the very slow and minor oil leak elsewhere. Still charged me $600. What a joke. Got a quote elsewhere: for the total work that BMW quoted me $2200, I could have had it all done for under $1000. Yeah, I know dealerships make their $$ in the service department, but this is practically criminal. Take your BMW to Fairfield Imports. read more

I would highly recommend Sandy Sansing BMW. My husband and I have purchased 2 automobiles from Barry Brown, and the entire process was a pleasure. Anyone in need of a new or preowned automobile should definitely go to BMW. read more

Took my BMW in for oil change. Had a scheduled appointment at 11:30. When I got there, they had no record of appointment. I made appointment on website as I had called service dept 4-5 times with no answer. I was told techs go to lunch from 12-1, I don't know why you would have an appointment at 11:30! Was asked if I had errands to run in Pensacola, they might be able to get my car in after 1. I didn't!!! I was also in on Sarurday looking at new SUV. Waited forever for salesman to come out. I will never deal with this dealership again. I have had experience with BMW in Daytona Beach and Meridian, Ms. I will drive to one of those dealers for service and to buy new vehicle before I come back to Pensacola dealer!!!! Only reason I have one star is because it wouldn't let me post with no stars!!!!! read more