This is really a tale of two dealerships. Some years back, I tried to buy from CarMax Milwaukee. When I told the Manager the price was wrong and gave him a Kelly Blue Book print out, he called me a liar. Needless to say, the folks at CarMax Milwaukee convinced me to not do business with them. Fast forward to now at CarMax Pensacola. I was reluctant but my wife insisted we go to look at their selection of different SUVs. My mother-in-law sold them her Toyota that I hated because it was too small for me. Very few of the SUVs fit; I kept having to duck to get in and I am only 5'11". Wife decided she wanted the Lexus and paid to have it shipped to Pensacola. Took weeks but the Lexus finally showed up. First look was something is wrong with the paint. The car had been severely damaged but Nashville did not disclose that information. CarMax Pensacola refunded our money to ship the car. We had almost given up when I asked about a BMW (locked) on the lot. We loved it; paid cash and took it home. BTW-our salesperson was kinda of a schlub but did OK. Fast forward a couple of weeks and we finally go the car on the freeway. Something is wrong. Back to CarMax Pensacola; referred to the local BMW dealer, which I hate. SUV needs front end alignment and to our surprise, CarMax Pensacola picked up the $490 tab. Yes, we had a good rep at CarMax and their recommended person at BMW was a gem. read more

We had such a great experience buying a car last night at Carmax! Shout out to Leah who made everything go so smoothly! We would definitely buy a car here again! Thank you to the Carmax team that made the transition super easy! read more

CarMax - Car Buyers Near Me - Pensacola, Florida

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We had a great experience selling a car here. We got an online estimate, based on the car VIN. We thought it was a good offer...but I was prepared for a "bait and switch" when we went in person to the dealership. To my surprise, they readily honored their online estimate and we walked out with a check within 30 minutes of entering the dealership! Carmax offered $2200 more than Carvana and $4200 more than another local dealership. Very pleased with both the price we got and the smooth, stress free transaction! read more

I Purchased a vehicle. All went smooth. Staff were very helpful. Vehicle was just as advertised. Clean facility.

Enjoyed an amazingly smooth and pleasant experience selling my highly rated SUV to Car Max Pensacola 2 days ago. Our Customer Specialist, Carol Groves demonstrated exceptional technical knowledge, efficiency, and courtesy in guiding us through the surprisingly straightforward process. Carol's above-and-beyond performance certainly deserves a substantial bonus and meritorious promotion. Management should act quickly and decisively on my recommendation. Do whatever needs to be done to keep Carol on board at Car Max. read more

Duane did a great job open straight communication made the pick up process easy We have bought and sold to CarMax since 2007 and the process has changed and considered not going with CarMax this time but Duane helped and we felt comfortable with the process read more

My wife and I had a decent experience here. We were in an out in about 2.5 hours. We did a lot of the work over the phone prior to coming in. The representative we dealt with said we'd be in and out within an hour if we did that. That wasn't exactly the case, but it was much shorter than a "normal" car dealer experience. I think just like with any car dealer, they have to make you wait around. We also had a vehicle shipped from about 5 hours away for us to look at. The phone representative originally stated it would take 14 days. It ended up taking only 6. Good because we got the car quicker than we originally thought. Bad because we had to re-arrange the schedule to do it. All-in-all, it was a very good experience. I may consider using CarMax for all my future car purchases. The no-haggle experience is much more pleasant. read more

CarMax - Car Buyers Near Me - Pensacola, Florida

Daz was absolutely amazing I don't know what else I can say I was very impressed with his customer service and made me feel confident on my purchase. I would highly recommend you see Daz for any future purchasing! read more

I purchased an 2018 Acura from Carmax which i delivered to Tallahassee because it was less expensive. I drove to Tallahassee and picked up the SUV. I noticed the windshield may have scratches and the driver side window has a deep scratch in it. Also there was not a 2018 owners manual (435 pages) in the suv. I contacted Carmax and I have to buy one and they will reimburse me. The last person (after speaking to 5 others) said they don't have to have a manual with car. When I went for the test drive, asked the salesman a few questions which he could not answer. I actually taught the salesman a few things. I noticed a tire was low and told these salesman. Said there is an air hose and pointed to one on the wall. Was he expecting me to put air in the tire? The tire had only 28 psi! No one offered to put air in it. The salesman kept getting up to get another salesperson to assist him with the paper work. When I drove off, it had taken 6 hours to make the purchase. If you decide to do business with Carmax, write down all of your questions and asked for someone who is able to answer. Read all the fine print. I am very particular about my cars. I have put 200,000 miles on three separate cars. 1 Nissan and 2 Acuras. I understand the importance of maintaining my cars. My local Acura dealer's service department knows me well! Be very cautious if you choose Carmax. read more

After selecting a Cadillac XT5, paying the shipping cost to transport the car from New Orleans, LA to Pensacola, FL. We scheduled time for a 24 hour test drive. We arrived on a Saturday around 12:30 and the store was practically empty. The salesperson, had the car ready but problems with the computer system took over an hour to resolve. We drove the car to a mechanic (we pre-arranged this but was told by Carmax that while an inspection could be done the vehicle could not be put on a lift due to "liability issues". The mechanic inspected what he could and pointed out that none of the fluids in the vehicle had been changed, pointed out significant scratches to the paint, and several problems with the interior particularly with the rear hatch lining on the inside. We returned the vehicle several hours later and was told that we would have to wait for our salesperson. We waited for 45 minutes to discuss this with the salesperson while other salespeople sat around and visited with one another. After 45 min. we returned the keys and told the manager that we were no longer interested and left. In all, the experience cost $300.00 and we left without the car. The next week a salesperson at a local dealership found us the same vehicle with lower miles, in excellent condition for $2000.00 less which we purchased with cash. The "no haggle" pricing coupled with no real inspection of the vehicle and poor customer experience left us unhappy. We learned that Carmax is not a place to purchase a used car. We were treated much better at our local dealership and ended up with a better vehicle for less money. Bottom line for us, "Carmax is not the place to buy a used car. read more

Eli did an outstanding job. He was very responsive and a caring individual. He made the car buying process a very smooth and painless job. He was always there and totally on the ball and did everything quickly and accurately. He ensured we had the best customer service possible. Thank you ELI! read more

Very smooth experience selling my car with fair value offered. Carol was very helpful through the whole process.

Took my daughter to check out some vehicles. She found a 2018 civic with decent mileage. She asked to test drive and after a 20 minute wait, we were informed that the battery was dead (they were charging it), the check engine light came on, and the power steering wasn't working. Complete waste of our time and this being our only experience, we won't be back. This type of issue is indicative of shady business practices. read more

22 May 2021, I did not have a good experience with Carmax in Tyler, Texas. I flew from Pensacola, Florida. I called the night before to the dealership, and informed Gabriel, the representative, that I would be arriving on Saturday 22 May 2021 and to hold the Black 2018 Sierra Denali for me. Upon my arrival, 1:47 p.m., I was greeted by Johnston, who understood that I had flew in to "see" this vehicle and immediately was looking for payment. I informed him that I would like to see and test drive the vehicle first before we continued, to which he was happy to oblige. The vehicle looked fine, dirty from just sitting, but okay for the year and mileage. After my inspection and test drive, I committed to buying the vehicle. (Assuming that the vehicle would be prepped for purchase) My mistake. The salesman was easily distracted by his coworkers, playing with them and engaging in conversation, while "waiting on paperwork." After I received the keys, I opened the new purchase to reveal a DIRTY TRUCK!! when I confronted the salesman, he said "Oh, they didn't clean it? Well, you can get it cleaned yourself and we'll reimburse you." Pissed I paid for this truck in this condition, I left. 4 mins down the road, the oil indicated 47%!! I turned around and went BACK to the dealership. A new salesman noted that the engine bay was warmer than usual and that he should get someone who knows more about vehicle maintenance. The second guy came out and insisted that the oil was fine and that "someone must've forgot" to reset the oil indicator. Lastly, the second guy instructed me to get an oil change up the road and CarMax would reimburse me. This is the worst treatment of a paying customer that I have ever received. My first time and last time at CARMAX..... I left at 5:23 p.m. read more

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Absolute SCAM! Do not buy from this location. I had a van transferred at my expense to this location. Soon after it arrived they sold it to someone else and didn't even alert me to it arriving at their dealership. I tried calling them along with someone from the corporate office and they refused to talk to me and they have yet to refund my money for the transfer. I had also transferred another van in a November 2020. Well on that one I screwed up and missed some of the features I needed. Obviously they kept the transfer fee and I had no issue with it at that time, but now that this has happened it appears this company/location is more than willing to force me to stick to an agreement, but they themselves do not have to. Try Texas Direct Auto or Frontier Motors over these thieves. read more

Literally the most painful experience selling our vehicle ever. Our salesman was the slower than anything I've ever seen. Refused to accept the pay off amount that I obtained from the bank app and forces us to call the bank instead. Then Proceeded to type the exact same amount that I told him into the computer. Will never use this location again - I can only imagine how horrible it would have been to also buy a car from him. read more

This location paints a bad picture for CarMax when arriving to pickup my car that was sent to this location I was highly disappointed.The car was dirty and it's been sitting there for a few days so they had more than enough time to clean the car. Next there was a PART MISSING off the car and the employee helping me said "oh they should have put that on before y'all arrived" I would never do business with this CarMax again. read more

Less than a week after buying from CarMax in Pensacola, it died in the middle of nowhere while traveling. We turn around to return the car to CarMax. After CarMax in Pensacola picks up the car from our driveway, I receive an email stating we are a little over 100 miles of the "return allotment". Had they not sold me a subpar car, we wouldn't have been returning it. Yet, It's ok for them not to stand by their word of "we will have your 2nd key by Friday". Don't take their bait and switch lies. There's too many other places to buy a car. I'm lucky to be alive; yet, they Antonio wants to fight with me over a little over 100 miles. To be continued..... read more

After working with the call center and being preapproved on a car by two different lenders, I arrived at the dealership test drive car asked the same questions I went through on the phone only to be told the car I test drive isn't approved. Trying to get me into thing I'm Not interested in , I ended up walking out. Beyond dissatisfied with sales person and managers. I would not recommend! read more

I sold my work van there today and delt with a man named Thomas. He was very professional and knew his business. I had gotten a quote on line and after inspection they gave me exactly what I wanted, its true they don`t play games. They handled the pay off and I left with a beautiful check for the balance. Shout out to Thomas, you are the man. Keep up the good work. Steve G. Pensacola, Fl. read more

After a month of purchasing my truck, the exhaust need service and the check engine light came on. My truck is 2022 Ram 3500 and I have a warranty and max care. I called the service department and they told me to bring the vehicle in and they will loan me another, but when I got here no one seem to know anything and now I can't contact the service department. read more

I purchased for the first time this year from CarMax I was very pleased with the ease and professionalism I received. For once I left a dealership comfortable with my decision. Jere read more

I helped my mother in law sell her car a few years ago through CarMax and it was an amazing experience from start to finish. Everything ran smooth and we received a good price on her car in comparison to the Kelley blue book value. Fast forward to now....not as well organized as it was in the past. Everyone was friendly but it felt like they were in training or new and not very experienced. The offer I received was well below Kelley Blue Book value for a car in very good condition. I've alway sent people to CarMax in the past because they were known for being quick, clean, professional and gave the best prices compared to a car dealer.....not anymore. I actually received $3,500 more from a dealer than I did from CarMax. I know they have to make money on every transaction and I expect that....but they don't need to make 3.5K more than a car dealer will get for my trade in. It's sad. read more

More like a 3.5 rating than a 3. I was pleased with the auto I got. It was brought over from Jacksonville for me to look at and I bought it a few days later. The only real complaint I have is about the trade in. My car was a one owner - a 2010 I bought in 2009 and took good care of. There was a bit of seat wear on where you slide into the driver's seat, but we'd made a number of investments in repairs in the months before trading. They offered me lower than I expected, but I took it because I didn't want the hassle of selling it myself. When the transaction was almost complete, the salesman mentioned in passing that when cars were going to auction and not on their lot that they were allowed to buy these cars for a small markup. This remark it made me a bit angry. My car was a beautiful convertible and his remark made me think the offer was low so the car could be bought by the guy evaluating it. Not cool. AND, in fact, a week later, I saw the car in front of me at a traffic light, so I don't think I was wrong. But overall, I am happy with what I got and for the low pressure situation. I don't think they should allow their salesmen/evaluators to buy the cars though as they may lowball the trade in for their own benefit. read more

The sales people are friendly, but that doesnt change the fact that they had a $4000 markup over the KBB value on the car I was interested in and they refuse to even discuss price. I don't know what kind of moron pays 30% more than the value of something for no reason, but it sure aint me. read more

Researched SUV's online and found one in ATL that I paid to ship top the new Pensacola location-my Salesman was Trent, he was great. I drove the car, and came back the next day to purchase. Usually it takes like 5 hrs to buy a car at a dealership and i was done in less than 2 hours. I like the no haggle pricing too. I had looked at a luxury dealership up the street and they basically tried to gank me because i am a female-bumped the price up about $4k over advertised price and said they were hooking me up. CARMAX just had a price and that was the price for everyone and I had researched prior to buying and my price was right in line with the market. very happy with my purchase. - 3 weeks later my navigation started to freak out and tell me I was in the Gulf of Mexico when I was actually in New Orleans. John was my service advisor and he took great care of me. We had a new antenna put on and it worked for a day. Had to take the car back and Cadillac had to replace internal stuff. Carmax gave a loaner for about 10 days (was a holiday and Hurricane so places were closed a lot) and the nav was finally fixed. John called me every single day to keep me updated on everything. About 3 weeks later the display stopped responding all the time-vehicle is back in shop but should be covered by the warranty. I'm very happy with my entire Carmax experience and I definitely recommend these people! read more

Worst car buying experience ever. They "accidentally" deleted the hold on our vehicle we were in the process of buying and shipped the car to Texas for someone to test drive. Between corporate and the local office they refused to get the car back even though we were in process of buying that vehicle. The only thing they said they would do is waive a transfer fee on another vehicle. After several calls made to the office and no responses back we took it to corporate and they were just as unhelpful. The manager Brook was less than helpful and could have cared less about their mess up. Scotty the salesman also refused to return our calls. I will never attempt to deal with this subpar "dealership" again. Save your time and hassle and go to a reputable dealer. read more

They gave us the run around horrible customer service They said they found financing for us they gave us the terms of the financing then when we call back regarding the paperwork that we uploaded no one could find the financing under our name nor will they able to determine which vehicle because they have 2 vehicles on holds for 2 separate applications this is supposed to be a joint account for my self and my husband supposed to be co-applicant and not too separate cars were only asking to finance one vehicle.. I tried contacting Victoria Howell she was the representive that helped us she never returned our phone calls or our emails when we spoke with another rep he sent out a text message too her as well she never responded, she never called this back I think that's a poor representation of the company and poor service by her very I felt disregarded, disappointed and will never do service with them again read more

Bought a car, didn't love it, they let me return it after two weeks with ZERO pressure or sketchy antics. I am not a haggling person, So love their, "this is our price" method of operation. read more

CarMax is a nice idea and has nice facilities but they REALLY try to lowball you. It wasn't worth an hour of my time, to be honest. I came in with an 07 Mustang, and they only offered me $700!!! If you took the car apart it'd be worth more than that. I felt offended, but maybe it was just the timing. I don't know. Nice people though, just cheap. read more

I had a wonderful experience purchasing a car here. I didn't feel any pressure to get anything I didn't want. Shout out to Max for being so patient with me! read more