If you're buying a car from CarMax, do yourself a favor and ask for Joe! I had already found the…read morecar I wanted before I walked in, and Joe made the entire process seamless and stress-free. He had everything ready to go, walked me through the paperwork, and made sure I understood every step. Not only was he efficient and professional, but he was also genuinely kind and helpful--he made what could have been a long, tiring process feel easy and enjoyable. Thanks to him, I was in and out with my Tucson in no time! Car-buying isn't always fun, but Joe at CarMax makes it as smooth as possible. Highly recommend!

My husband wanted to sell his 2015 4Runner, so we obtained a quote online and scheduled and…read moreappointment to go in and have it appraised. The place is squeaky clean and everyone we encountered was friendly. We dealt with Chris S. and he made the process fast and easy. After a quick text drive, he entered some photos into the database and then did the paperwork. We did have to run home for something that we forgot, but all in all if you don't count that, the process was under an hour start to finish. I can't recommend this enough if you're in the market to sell. They purchased it for much more than Carvana and local dealerships offered!

There is a reason why they call Frank the King! He was fast, honest, and gave my parents even more…read morethan they expected for their truck. I called him and he came an hour later to check out and purchase the truck. My dad got to spin the wheel and earned an extra $5 in gold coins which was super fun! He made selling the truck easy and stress free. I highly recommend him!!! Thank you Frank!

fast service very easy to deal with. Sent a few photos, got a price and they picked my car up the…read morenext day.

Carl Fleeting, Jr was a great salesperson to deal with in the purchase of a car. He was super…read morehelpful and professional. I would definitely do business with him in the future!

I am filing this review because I have had ongoing mechanical issues with my 2020 Nissan Altima…read morepurchased through AutoNation Ford, and I do not feel that the dealership has made a reasonable effort to resolve the problems. Since purchasing the vehicle, I have had to bring it back to the dealership approximately six times for repeated mechanical issues. One of the major problems has been the air conditioning. I brought the vehicle in for diagnosis and repair, and while the dealership had my car, the check engine light came on. By the time I picked it up the following week, the light was off. However, about a week later, the A/C stopped working again and the check engine light came back on. Shortly after that, the vehicle developed an even more serious issue where it would not go over roughly 60 mph. I returned it to the dealership, and they have now had it for about another week. During this time, I have received little to no communication or updates about the status of my vehicle. I was recently informed that my warranty has expired and that they will no longer repair the A/C. I was also told that the vehicle needs a motor/engine. What concerns me most is that I have repeatedly brought this vehicle back because of mechanical problems, yet I still do not have a reliable car despite multiple repair attempts. I was told that if I want a vehicle considered "sufficient" or comparable, I would need to pay an additional $3,000. I was also offered a Ford vehicle as an alternative, but it does not meet my needs and does not feel like a fair or appropriate resolution given the circumstances. I do not believe it is reasonable for me to continue paying more money to resolve issues with a vehicle that has had repeated mechanical failures since purchase. Desired Resolution: I am requesting that AutoNation Ford review the full history of my vehicle and the multiple repair attempts and work with me toward a fair resolution without requiring an additional $3,000. I am asking the dealership to consider one of the following: Provide a reliable and comparable replacement vehicle without requiring additional payment; Properly repair my current vehicle, including the engine/motor and A/C issues, at no additional cost; or Offer another reasonable resolution that does not leave me financially responsible for a vehicle with ongoing significant mechanical problems. I am also requesting a written explanation of the diagnosis, the repairs performed, why they are now stating the warranty is expired, and what resolution they are willing to provide. I have attempted to work directly with the dealership, but the lack of communication and the absence of a satisfactory resolution have made it necessary to file this complaint publicly. L. Taylor

Terry Thompson is by far the best dealership around. I live in Jackson Alabama and this has been my…read morego to dealership since 2014. I've purchased 3 trucks from Terry Thompson and each time used the same salesman Cliff Stapleton. I will contact him by phone to discuss what I'm looking for and each time he's had what I needed and also gives me the best price. I'd recommend Terry Thompson to anyone and also recommend contacting Cliff Stapleton for your best deal.

Absolutely worst service I've ever had in my life, I have 3 free oil changes left at this location…read moreand I will not be using them. I would rather pay then ever visit this dealership again. Waited over 10 hours for an oil change and diagnostic.. wish there was a zero star rating

Unexpectedly my car died. Looked for an easy way to part with it…read more They answered their phone! He gave me a great quote. He was fine with me calling him back as to if I was going to take it. Same day pick up (even on a holiday). Paid cash and they had all the paperwork ready. Had a fun wheel to spin to get a bonus! Driver was professional and he quickly hooked her up and towed it away.

Great customer service with fast response. They hauled my car and paid me on the spot.read more

Great guys to deal with. Paid a fair price and came removed it. I would definitely use again.read more

From the owner: Call today for an offer on your junk car. We pay top price for your clunker in cash and tow away…read morefor free.

Got a new car from Pearl and had a great experience. They work with credit issues and even offer…read morehelp with any major repairs while you are paying for the vehicle. Good people all around. Great referral program too!

I've had my car for 1 week and it's cut off 12 times. I signed a "we owe" for them to fix what's…read morewrong. But they keep changing what's wrong. First it's the Turbo then it's a bad fuel pump. All the while telling me that nothing was wrong. It smell like it's burning everytime I get out of it. The man that was helping me was rude and got an attitude when I was asking questions. If I could give it back and get my money back I would.

Needed a tow across town. Arrived quickly. Loaded and secured the vehicle efficiently. Price was…read moregreat. Guy was not just polite but helpful. Vehicle got to it's destination on schedule. Will use again.

Called for help with a towing took information told me it would be 1 hour waited for 1 hour and 30…read moreminutes called back no answer and no one showed up left me having to contact another company at 3:00 in the morning horrible service and communication service with this company.