While looking for a vehicle for my son I came across Facebook Marketplace ad that led me to First Choice Automotive. Alexis Jade was who I spoke to on the phone and then met with at car lot. She is very professional and personable. I did not end up purchasing a vehicle from FCA, but I would definitely go back in the future if the need arises. read more

Never buy from these con artists. We live an hour and half from Pensacola and had paid for my sons car one full week before. Called the morning of to come pick it up after telling us day after day they were waiting for parts only to arrive to a dirty car that smelled like cigarettes and had no gas in the tank. The sales manager is the worst! He literally acted rude to us because we questioned this!?!?! They should not be in business and he should be fired immediately. Disgusting and low class! read more

Bruce is the most crooked salesman I've ever had the displeasure of working with. I personally spoke with Bruce for 3 days about a vehicle. I informed Bruce that me & my son would have take off of work to drive from TWO STATES away to buy this car from him. At 7 PM the night before, I called and confirmed that we still had a deal on the car. He reassured me we did. The next morning I called and confirmed this with him again before we started driving. When we were half way there I checked in with him once more, and he told me, and I quote "My eyes are on the car right now, we got it waiting out front for you" When we were 45 minutes away he sends me the following text: "Hey buddy, the car has been sold. Guy walked in last night with a check and it was delivered. Sorry man" How disingenuous can a business be?? We have wasted an entire day driving, and several HUNDRED dollars in gas for Bruce to sell this car out from under us. He blatantly lied to me the night before when it had apparently already been sold. Then he lied again about having his eyes on the car the day of. Please be aware that if you do business here, you'll be playing stacked Russian roulette: 5 loaded bullets, 1 empty chamber. You are guaranteed to lose. read more

I drove two hours to look at a used dodge hellcat at this dealership and showed up to see it had multiple dents, dings, and scuffs and bald tires that were not mentioned to me while inquiring on the phone prior to me coming to see the vehicle. Also, the owner would not start the vehicle nor allow a test drive stating he had 10 other people in line to come see it. Very rude and disrespectful to a potential customer who traveled two hours to see a used vehicle. Overall one of the worst encounters I have experienced at a used car lot and 10 out of 10 would NOT recommend! read more

This is one of the worst most unprofessional disorganized dealership I have ever been to in my life! They're very rude very disrespectful and full of shit read more

Buyers beware was told we would get a referral check for sending a customer there. They purchased a car we are told that employee no longer works here therefore we are out of our referral lead. read more

Alan Strott made the buying experience of my 2017 Hyundai very enjoyable and easy. Very easy to work with

Unfortunately, my experience with First Choice Automotive has taken a negative turn. When I purchased my car, they gave me a service agreement to fix the rear AC in my Buick Enclave. My kids and I had been without AC in my last vehicle for two years. Fully working AC was high on my priority list. I took the vehicle to Pensacola twice within the first month. The first time the mechanic looked it over to figure out what part was needed. The second visit was supposed to fix it but the mechanic said that he didn't have the correct tools. I was told that they would get back with me to fix it. That was months ago. The salesman is no longer answering texts and I have not gotten any response from calling management. I payed FULL asking price for this vehicle with the expectation that the Rear AC would be fixed. read more

BUYER BEWARE - This place is sketchier than an old white van with a cardboard sign that says "free ice cream" in the window. We messaged a couple of the salespeople before making the 2+ trip to Pensacola to see a car in particular. First of all, let me start by saying that the salespeople we worked with were super helpful and friendly. Huge thank you to Dale and Jaunita. However, things went far south the very next day. We were approved for a decent interest rate (12%) through Wells Fargo. So we signed the papers and went home with the new car that night. They proceeded to call us a couple days later saying there was a problem getting our credit approved AFTER WE ALREADY SIGNED THE PAPERS AND LEFT. So we went back (4 hour drive round trip) and they tried to finance us through their own people at instead of Wells Fargo at an almost 40% interest rate! Heck no! We declined and they insisted that we signed the papers again. So we tried to reverse the sale (which obviously wasn't set in stone since they were changing rates and prices on us still) and they refused to give us back our $2500 deposit. They gave me back the trade in and that is all. So I'm out a lot of money in gas, almost $3000, and so many wasted hours of my precious time. All thanks to the human garbage in charge of the company by the name of Brad. He personally refuses to refund us our $2500 simply because he didn't want to. After talking to him and just about begging him to give our money back, he couldn't come up with a better excuse other than he didn't want to. read more

I purchased a vehicle months ago from this company and I'm finally ready to write my review .. I was really needing something reliable for my family and I searched car gurus and seen a vehicle that I loved and it was priced great! So we went checked it out and everything seemed great so we purchased. First there was a minor cosmetic flaw that my husband pointed out, a piece of the plastic lining the window was sticking out a bit. the sales person said it would be an easy fix but my husband stayed around to watch and the mechanic proceeded to use duct tape to fix it until my husband had called him out on it. No big deal we didn't care about cosmetic things but that's not all. weeks later the vehicle seemed to fall apart. My battery died, no big deal. I purchased a new battery to replace it and since then battery compartment is under the passenger seat they had the wrong sized battery inside the compartment and put a block of wood in their so it wouldn't rattle in the case. A week later the car dies again, I cant open my car door because it uses a FOB to start the vehicle. come to find out the key doesn't work to open my door and I had to go get a proper key made. A few days later the vehicle has an extended stutter when starting up and occasionally wont start up at all. I took it to a delearship and they found 3 recalls one dealing with the fuel pump relay and another dealing with my brakes. I was informed if this wasn't addressed asap it could cause my vehicles brakes to fail or stall out while driving. After all that was solved I now hear ticking when the vehicle is on. I called the dealer and they claim I can come in and they would have their mechanic fix the problem but when I made my appointment the mechanic told me he wasn't informed of any appointment made so we had to reschedule. I made the appointment with the mechanic again and when we arrived the second time the mechanic wasn't even there. I was seriously fed up this time and took the vehicle to the dealer again and found out the lifters on the engine need to be replaced and my front brake pads are metal to metal and need to be replaced. We owned the vehicle for a total of four months so far and had to deal with this crap. I contacted first choice automotive many times throughout this whole ordeal and they have not been helpful one bit. I wouldn't recommend this company for anyone unless you are looking for a trashed vehicle to fix up yourself. Honestly they should have their business shut down. p.s. they offered us a free detailing service and it was trash. we had the same water stains in our center console that wasn't even touched and you could tell how they wiped the vehicle because you could see the stains on the paint from the wax not being removed read more

Stay clear of this dealership! They are all snakes and enjoy screwing customers over! Bought a truck and had nothing but issues from the first week of ownership. They made repairs that lasted 20 miles. Stuck me with another tow bill and car rental. Paid $1000 for the shitty repair job and they would not reimburse me $418.00 for the tow and rental car. Crooked salesman and management. read more

I waited until my deal was completely done before leaving this review. I usually never leave reviews unless I'm extremely unhappy, which is how reviews work. But in this case, I'm more than happy/pleased with this deal. We all know when you deal with a car dealership, it's scary because you don't know if what they are saying is true or if they are just making the sale. I worked directly with Juanita on this deal. I am extremely picky in general. I told her everything I wanted and she went to work. I hadn't planned on buying a vehicle for a few more weeks but she found exactly what i was looking for. To say she jumped hoops is an understatement....by the time she was done with me I'm sure she wanted to pull her hair out. But the whole time she remained very professional and went to bat for me as her customer several times. I loved the camero but I didn't love the stripes (see pictures). She worked with her boss to get it in my contact if I didn't like the stripes after driving it for a few days they would have them removed. When they got the call that I didn't want the stripes I'm sure it was frustrating however everyone remained professional and got me a loaner car so they could ensure enough time to do it right. Well, I got my car yesterday and my deal is complete. I'm more than impressed and satisfied with the professionalism and quality of work I was provided. Everyone is professional and this is the first time I felt they were on my side. I got the car for $185 a month and 3.5 interest and a great 4 year warranty for a low price. I absolutely recommend them. read more

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Bought a car here recently. Wanted a credit card to hold car. Ended up charging down payment without my permission. Would not recommend this place to someone I didn't like. read more

First stop giving them one star is 1 Star too many. From the get-go they are ad online said it was a 2004 Chevy Colorado 161000 miles on the truck. They said had running AC. Well first off the mileage Hope was about four to five thousand more. The AC was not running. The pictures they had online or over a year old. I went to see the truck. Right off the bat I noticed no AC, cracked windshield lights weren't working and the check engine light was on. I told him I would not buy the truck. He told me what would it take for me to buy the truck. So I told him fix the windshield get the lights working and AC. And check and fix whatever was making the check engine light go on. The following day he calls me tells me everything is fixed so I drive again 50 miles there. Only to find that the truck was not fix just the windshield. He said give him one more day , I told him let's write the list down again and this time go through a checklist and fix everything. A day later towards closing time of their business. I go back there he said everything is fixed. So it seemed. Come to find out I had no backup lights and the check engine light came back on. This is after I bought it because he said he fixed it all. And that it cost him a pretty penny. He said he wasn't making much off the deal because of all he had to fix. Well that was a lie , because he did not fix the check engine light he reset it. 2 Days Later my mechanic came to check out the truck. He said he could not have fixed the check engine light, because the code it was throwing was the exhaust manifold catalytic converter and he showed me where it was cracked. Not only was the catalytic converter cracked but two of the bolts we're broke off into the block. I called the salesman Jeremy, and I use that term salesman lightly. He said he would talk to his boss. From that day forward never heard from him and when I called he would hang up on me, ultimately they blocked my number so I couldn't call the business. I reported them to the BBB and then writing this review. Word to the wise , I found out they buy wrecked cars do minimum repairs to them and sell them as great vehicles. I am a handicapped person and they took advantage of me. Please don't let it happen to you. I had to pull another $700 into the vehicle just to get the check engine light off. In part, don't buy a vehicle from them they are Crooks. read more

Don't go here. They're all liars, cheaters, and stealers, trying to take advantage of anyone who even glances at their lot. They stole $2500 from me and I have no way to get the money back. We were yelled at every single time they called, the manager refuses to finance through anyone who isn't himself. The cars on the lot look nice and overall run decently UNTIL you take it for a long drive. They manually shut off check engine lights without fixing the problems. They'll do anything for a pretty penny and don't actually care for the customers. Husband and I stepped outside to discuss finance and came with a game plan and we heard them inside talking smack about us. Do not buy from these people!!!!! They only had one good salesman who worked for them and even he finally left the company to work for Nissan instead. I'm out SO much money and time. They are scammers and I'm mad at myself for trusting them in the first place!!! read more