Fashion's just a house of cards, isn't it? Now that Saks owns Neiman Marcus, we may see less price…read morecompetition in the world of luxury brands. Fortunately, there's Saks OFF 5TH to provide some relief and the occasional jaw-dropping deal. Run, don't walk, to the area where everything is locked up with cables and beeping alarms -- that's where the treasure is. Each OFF 5TH has a small selection (sometimes just a rack or two) of direct-from-boutique designer goods from last season: Gucci, Balenciaga, Off White, Versace, Prada, Moncler. I'm not sure how management decides what gets sent to OFF 5TH, but I promise you it is worth a look. A very small number of designer bags can also be found in the locked glass cases against the wall. The better shoes don't seem to make it so I would pass on those. Bonus: they have some sort of free loyalty program where you earn credits with every purchase. And no one will know your haul was from OFF 5TH.

I am writing to formally file a complaint regarding an extremely disappointing and unacceptable…read moreexperience I had at the Saks OFF 5TH store located in Cabazon, California. I have been a loyal customer of Saks OFF 5TH for nearly 20 years. I live in Palm Springs, CA, and have regularly shopped at the Cabazon location. In fact, last year I even opened a store credit card because of my long-standing loyalty to the brand. Therefore, what happened during my recent visit was both shocking and deeply upsetting. On March 2, 2026, I visited the Cabazon store and purchased seven men's suits. Since I was aware that the store would soon be closing, I specifically asked the staff at the register to confirm that the jacket and pants sizes matched for each suit. After returning home, I discovered that one of the suits--a dark blue suit by Scotch & Soda--had a jacket size of 40R but pants size of 48R, which is obviously a completely mismatched set. On March 4, 2026, I returned to the store to request an exchange for the correct size. I fully understand that the items were marked as FINAL SALE. However, this was not a typical return situation. This was clearly a mismatched product, and I reasonably expected the store to correct the error by either providing the proper pants size or allowing an exchange for the same suit. Instead, I was treated in an extremely rude and dismissive manner by the staffs, particularly by the manager, Rakesh, and another employee(or manager) whose behavior was even more aggressive. They immediately insisted that because the item was final sale, nothing could be done, and they repeatedly told me that checking the sizes was entirely my responsibility. The tone and attitude they displayed were confrontational and disrespectful. I have shopped at OFF 5TH and Saks Fifth Avenue for decades and have never experienced such treatment. Their behavior gave me the clear impression that because the store is closing soon, they simply did not care about providing any level of customer service. To be completely honest, the situation also made me feel as though I was being treated with less respect because English is not my first language. The dismissive attitude, the raised voices, and the refusal to even consider a reasonable solution were extremely upsetting. Eventually, after a female staff member suggested that they simply check whether the correct pants size existed, I personally went to the rack and found the correct matching pants myself. Only then did they reluctantly agree to exchange it. Even during this process, the manager warned me not to "yell" in the store, which I found completely inappropriate given the circumstances. The entire experience left me feeling humiliated, disrespected, and deeply disappointed. What should have been a final visit to a store I had supported for two decades turned into one of the worst retail experiences I have ever had. For clarity, here are the details: Purchase date: March 2, 2026 Exchange request date: March 4, 2026 Manager involved: Rakesh Store Manager: Michael Dufresne Location: Saks OFF 5TH - Cabazon, CA After 20 years of being a loyal customer, I find it unacceptable that a simple and reasonable issue involving a mismatched suit set was handled in such an arrogant and disrespectful manner. I sincerely hope Saks OFF 5TH takes this complaint seriously and addresses the behavior of the staff involved.

Doreen is amazing 5 star service and great recommendations…read more Highly recommended her. The selection is sometimes limited.

You can find great deals at this location so I would definitely a must to stop by and see what's…read moreavailable

Not sure what happened with This long overdue review, but recently whenever I drove out to Palm…read moreSprings, CA., I would check for sale events here through Calvin Klein, Desert Hills Premium Outlets, CA. , on the 10East Freeway to Palm Springs, CA. Last time I got a sweatshirt under $15....had to be a super lucky day for me. I have bought a wallet here too as per referenced pics down below this review. Customer Service: 4/5~staff would ask about signing up to their email rewards receiving points for future sale events and store discounts. I wished there would be some giveaways with our points some times instead of just only discounts. Parking: this store is an Outlet branch, so make sure you take a pic of where you had parked to not get lost: I'll be back soon when the weather isn't too hot.

Doesn't offer too much discount, selection are bland and limited. Also a little bit messy in each…read moresection.

Loewe continues to be brand that has resonated with me for a long time…read more It's an unexciting store.... But at least you KNOW that the bags & clothing are the real deal.

Adriana is so great SA. So helpful and professional. Very communicative and available. Great…read moreproducts in stock.

I'm a huge Reformation fan and I was blown away at the range and amount of items here!! From…read moreoutside, it looks like a small store but when you browse, there are a ton of options. The value was good too, with some about 40% off retail. I went during Black Friday so some items had bigger discounts. The staff are friendly and helpful. They have a good range of sizes for their dresses- I believe some models had sizes from 0 to 10. There aren't a wide range of sizes for their jeans though. They even include shoes and bags here too. So fun to shop here!!

10/10 for gossip, 0/10 for service. I came for clothes, not The Bachelorette. Time to work, not to…read moreflirt

I had a great experience here at the Aritizia outlet in Cabazon. Excellent selection of sale and…read moreregular price items. They had an eclectic product mix and Xio was very friendly and provided me excellent customer service. Even though I came here stressed out since I went on a bad trip to Palm Springs, Xio made my in store shopping experience great. She was very welcoming and helpful. They had everything I was looking for and expected to be there that was at my home Aritzia store which is the Topanga location in Los Angeles, here at the Cazabon outlet location when I came there. The store was clean, the staff was very friendly and welcoming. The vibes were all immaculate here! They were NOT snobby and did NOT fat shame me for being a curvy midsize 8/10 woman here, like they always do back home at my home Topanga Aritzia location. Which I highly do not reccomened ever going too, if you are a curvy midsize woman between the sizes 8-10. If you are ever in LA, please I beg you go to the Century City location at the Century City Mall, it is worth the drive if you live in the Valley you will be treated with respect, not be fat shamed, they have a way better product mix. With that all being said, Xio was excellent at the Aritizia Cabazon outlet, and the next time I am in the desert on a much more peaceful and calmer vacation this time when I go to Palm Desert with my son and my parents, I will 100% be returning to Aritizia Cabazon and I will be shopping here again and have a much more relaxing and calm experience! I highly recommend coming here on the way to the desert to shop and ask for Xio she was awesome! Thank you Aritiza Cabazon I love my pieces I came home with that I wanted at my home store back home in LA and I got a great deal on the two pieces I got! 10/10 recommend and five stars on Yelp!

Cheap product, dress broke at an event. Can't return a broken dress in the store that's an hour…read moreaway! Extremely difficult return process been on hold 35 min so far calling the special number. Don't shop here!

Although, I did not end up purchasing anything, the store was really nice. Customer service was…read moregreat! They even checked in the back to see if they had any additional products that I was looking for. The shoe and bag displays were really nice. Some really nice clothing pieces too. Would definitely return to this store.

Great customer service, they have a very nice selection and the prices seem to be lower than you…read morewould find anywhere else

Banana Republic Factory at Desert Hills Premium Outlets is one of those dependable stops I always…read morefeel good about browsing. The clothing leans modern and polished without feeling trendy for the sake of it, which makes everything easy to wear and easy to justify. I like that it feels more cosmopolitan than basic, but without the high price tags you see at some of the neighboring stores. The selection usually includes solid staples alongside a few pieces that feel a little elevated. It's classic American style at fair prices, and a nice balance between practical and put together. Banana Republic Factory is a reliable stop when I want something stylish that still feels like a smart buy.

We try to go once a year and really blow it out at the Banana Republic factory store in Cabazon…read more This year it was even better than normal. Marissa was helping us like our personal shopper, and Oscar R was super helpful to both my wife and I. On top of that Jaime R really helped us cut through some red tape with our credit card renewal and even overrode a situation that would have caused my wife to have to come back from her car to finish the transaction. They were just seriously off the charts nice to us and I really wanted to let the management at the store know that these three were exceptional. Thank you, thank you thank you! Oh, and we got a screaming deal as well. Everybody wins!!