Experience was amazing. The customer service can use improvement. The instructor was very impatient and not willing to answer reasonable questions for a first time player. read more

During our experience there were so many issues! Everyone's headsets kept dying the game kept "going offline". As soon as you were starting to have fun, the game would stop! Our experience was for 9:20 pm. At 11:02 we were STILL in the game and paused for technical issues. The staff needs to be trained on efficiency and preparation to run such a busy establishment. This place requires a high level of organization, which it lacks! read more

My partner took me for my birthday and when we got there, we had to join 4 other people in a party for the same game in one room. Again, it was MY BIRTHDAY so we told the game host Mike. A few minutes after we got our gear on, Mike said to everyone "I hear its someone's birthday?"I shouted "mine" and another lady shouted that it was her birthday too but then she clarified that her birthday was tomorrow. He literally walked to her and gave her the first choice on character, the team name and logged her info for the birthday shout out video. Saying that he can only log one person at a time for the birthday experience. I told him, it was my birthday and we paid for the birthday experience but he ignored me and made the birthday shout out video go to her. My partner pulled him to the side to let him know it was my birthday but he ignored him again. We played but my gear kept disconnecting and the visual was blurry 60% of time. At the end, we had to watch the birthday celebration video but it was a slap in my face so I left early. They need to train their employees on customer service... never coming here again! read more

I still haven't recovered my video and the service that was given when i went back to ask wasn't any help at all, they never answer their phone, and they all act as if they don't want to work.. i wouldn't recommend this sandbox experience to anyone here. Just like one review said. If i could rate a negative score i would.. TERRIBLE read more

Our game was scheduled at 4:45, we got here at 4:53. Their website terms and conditions specifically says we have a 10minute grace period and the girl working named Jayla wouldn't allow us to proceed with our game telling us the grace period is only 5 minutes. We showed her the actual terms and conditions she still refused. When asked for a refund she refused and said they can only give gift certificates. Clearly in violation of their terms. Smh. read more

Sandbox VR - Sandbox booking terms and conditions. - Virtual Reality Centers Near Me - Atlanta, Georgia

My bestest and I had a blast! Everything felt so real, try not to wear a bun. I do not recommend the shot gun cause the way you have to re load is annoying. In the end your performance will show your total score,how many kills you had,and your accuracy. Now I will say we scheduled for 2:30 and didn't start till 4. Next time I will try my luck with coming in cause on line they pair you with whoever. At least if you have to get paired you can see who it will be instead of being blindsided. read more

Hands down a fun and amazing experience. Special thanks you to Jayla for being the BEST person EVER! Also thank you to Darius for helping us through the zombie house . He gives the best tips for not dying. read more

We decided to go for my sisters birthday yesterday and play Squid games. This was all of our first time at Sandbox, I'm giving my experience 2 stars cause the staff was actually cool and honest but didn't really do anything when they seen that our experience wasn't good. It had potential to be a lot of fun. The entire time we played 3 of us kept going offline especially me. The guy who was over our room had to continuously keep pausing our game to come take our headsets off to get us back online. That was super frustrating and no fun at all. At the end he even said he thinks it must be a dead spot in that room or something cause that was crazy how much we kept going offline. For the amount of money we paid we didn't get to enjoy the experience. read more

Mel had exceptional customer service! He made our first experience with VR a good one! We had a blast! Thank you mel!! Your hard work is noticed and appreciated! read more

I booked this as a date for my partner and I . It was only 2 of us and we were put with another group of 2. It was really fun and something I never experienced before. I suggest wearing something light because it does get hot with all the gear on. All the staff was friendly and helpful. We were welcomed by someone when we arrived. Would do it again! read more

So much fun! Our VR host was Darius and he's hilarious! This is a must whether it's date night, family night or a team builder!

Waste of time. Reservation only on the weekends. But doesn't state that online. .............

I am all for on time arrival, but if communication was given then why can't it be honored? Me and my family chose this place to celebrate ONE of THREE religious holidays (Eid) and let me say it was the biggest let down. If I wanted to waste almost 500$ then I would say go to "Beat da bomb" at least I could still enjoy the activity I paid for. My family and I drove 2 hours to visit this location since it was a special day for us, we called in advance to say we would be 5 min late. We got confirmation that it was okay, upon arrival we got turned down. My family and I made eye contact with the rep while we were walking in (we technically arrived a minute late) just to be left standing around for an additional 5 minutes to be acknowledged....and was told my reservation was canceled. I didn't receive the cancellation notice until 2 minutes AFTER they told me it was canceled. Even Tyler the manager was useless in assisting us. My sister spoke to another group of players (waiting around) only to be informed they were waiting for an hour, and hadn't even signed waivers yet. Tyler was not trying to give us a refund or allow us to play. It took several back and forth and yet no resolution. It ruined the children's day and I will be disputing it with my bank since y'all technically scammed us. Smh read more

I walked and was met with an attitude. Workers are rude and don't care to make this a fun experience. I would give 0 stars if possible.

I would recommend this place to anybody because it is a fun place to go with a group of people or just the two of you. I had soooo much fun!!!! read more

Awesome experience top notch location! This was definitely worth the time and money!

This place has the worst customer service I have EVER experienced. I arrived as a walk-in about 3pm and there was no open slots was available. The host was able to set my party up with a room at 6pm where she took our number to send us a reminder for our time slot. We arrived back at Sandbox at 6:09pm where we was denied entry. There was an associate there by the name of KJ who was extremely rude and was unwilling to help and standoffish. When working in customer service it's important to apply support to your customers -- both before and after they buy and use your products or services -- that helps them have an easy and enjoyable experience with you. This experience was not that instead my party received stand-off assistance from incompetent individuals. read more

This was the worse experience ever! I showed up with my teenage daughter and her 5 friends for her birthday. We had an 8pm appointment and we arrived at 8:07 and was denied entry because there's a 5 minute grace period. The guy at the door was completely inconsiderate and inflexible. I have never spent almost $400 and been treated so poorly. I will never visit this establishment again and will let everyone I know that they shouldn't either! read more

I went there with my cousin and sister and gotta say it is so much fun! It can be scary when the zombies come close to you. It almost feels real too but you're in a VR. I had fun i wanna go back read more

Just like everyone else, got there 8 minutes after the reservation and after the employee talked for about 10 minutes he said they had nothing else for the night, got a refund and walked out. Waste of time , won't be going back but I'm sure at those prices and using the trash htc vive they can care less read more

Racial profile spot here. I booked a reservation for 3 for my son 30th birthday for 6:15 pm on a Friday December 16. I arrived at 6 to check out the vibe and speak to a very young white kid. He was very receptive of me and spoke great to me explained the rules as I told him my son and his wife are one block away. He also said he would make sure they would be ok if they arrived after the grace period within reason. Mind you there is a parking app you must use that took me 6-8 mins to use because it gave an error the first time for some unknown reason. My son and his wife arrived at 6:20 (10 min grace period) my other son arrived at 6:32. Ok he was 7 mins after the grace period. There were several appointments to choose from as options even after my reservation time. I went over to Puttshack to have a drink while they told me they were being refused to play by the same little guy I spoke with. I left Puttshack to go find out what's going on. Of course when I came in I asked what room my sons and wife were in and the guy was like oh just peep in and another guy was like yeah don't go all the way in blah blah blah. My son called me to ask where I was I'm asking him where are you. I told them in Puttshack looking for you all. I then turned around and ask the little guy hey my sons told me you refused then play why is that. His eyes widened he was like oh they were late. I said really well I explained this earlier they were trying to park and how the system denied them at first blah blah blah and given this no refund policy spill. The entire party has to be here. Ok but nobody is in here and I went on line to book another time and it's allowing me several options to do so after my time frame so I'm not understanding. Long story short asked for manager black kid explained about customer service and make it right because I'm not the one or the two and what we not going to do is play with my $165! You guys really ought to be ashamed for racial profiling your guest because I'm well aware of what this was all about. Oh let me tell you I did get my money back! I don't play about my money I worked hard for. You can tell that mess to them young kids not old school. We not gone do it on my watch. read more

Sandbox VR - Pic of sandbox vr in midtown atlanta - Virtual Reality Centers Near Me - Atlanta, Georgia

Went there yesterday only went to play one game with my girlfriend and wound up playing two and will definitely be back again. Tyler made this a amazing experience I recommend going with friends! read more

Cool experience. A bit pricey, but still fun. Staff was polite and helpful. Good spot for kids.

Our appointment was for 5:45 the website states there a 5 minute grace period. We walked in at 5:50 and started signing in at 5:51. The employee walks up at 5:53 and says nothing but we're rescheduling your appointment...he did nothing to help us. Other employees were sitting around as we were trying to understand what was going on and did nothing to help. read more

Horrible customer service. We got there within the 5 min grace period & our game was cancelled. Spoke with one working there (light skinned black girl with braids) & her attitude & customer service was awful. Our reservation was at 6:30 & arrived and spoke with a worker at 6:34. We would have been there on time but there is no signage anywhere. We were offered a gift card but if you all have a 5 min grace period it needs to be honored. Very unhappy with this experience. read more

After seeing a lot of reviews about their manager Jaylah I would say it is such a shame. My family and I love this establishment and go quite frequently. On many occasions we have witnessed multiple grown adults yell, scream and curse at the upfront associates because they're the ones who are late. We have seen customers verbally assault the staff, try to intimidate them, pay them to get them in, and threaten them with violence. If anything it shows the toxic culture that Sandboxvr allows their employees to deal with. We were also present during the 1/3 altercation with fellow Yelper Danielle whom I remember had a brother who was a football player at Michigan. Her entire description of the night was false as her brother followed jaylah to the back to "speak" even though security asked them to leave the premises. Would be 5 stars if the company had security for their employees. read more

This place is absolutely amazing went here with my pops and we had a ball Anderson and Pete were very nice and treated us well with whatever problem we had 10/10 would recommend read more

This is our third time reserving a spot because of them being behind. Apparently they don't want to allow refunds because then, of course the value of the establishment will go down due to high volume refunds. That is definitely no one's problem! They need to do better! Either be a lot more professional or just close it down. It's a great idea; just wrong people running it; Going into the ground. It probably won't be around for long if they keep this type of unprofessional business going. read more

This was a much different experience than the first time I went in March. The equipment has changed and is more sophisticated , however everything else went downhill. I was aware of the strict grace period policy so we arrived early (7:50) for an 8:15 game. They were running behind in all games and after checking with the host/manager twice, we learned that a previous game was ending soon and we'd start shortly after 8:45. by 9pm we were finally putting on equipment and we were actually playing by 9:15 (an hour after our reservation time). Additionally there were issues with the sound (either being too low or receiving a lot of feedback) so we had to pause the game twice to get assistance. The game was fun and we finished 6 out of 8 of the games in "Squid Games". Our host was great and was doing the best he could (name started with a P) but this was disappointing. We were also late to our reservation at Putt Shack because we were so behind at Sandbox. Also the bathrooms were nasty, no tissue and it hadn't been cleaned. Hopefully they'll improve the wait times and be able to handle the large crowds. read more

he was nice and cool and he helped me so much. i very much recommend l love how he helped

I booked an appointment for this past Friday and unfortunately we were 2 mins passed the reservation time. Our time was 8pm and we arrived at 8:07. We had.no idea where the place was located, find parking at it was Friday evening in atlanta which we should have take into further consideration. When we walked in we were told our slots were cancelled and that we would get a gift certificate to make another reservation. No empathy, no come back we are sorry but youll enjoy the experience they were VERY DRY! No worries we left and i immediately tried to make another appointment later on in the evening. No spots were available. I woke up this morning and saw that a 230pm was available this afternoon (Saturday) and went to book it. The website would not let me book the session "ironically" within adding the $50 snack box!!!! I tried multiple times and even different days but the only way it would book was if you added the snack box. I finally got someone on the phone and she mentions that their was a "glitch" with the website and that all the sessions were booked for the weekend basically and that I was the 10th person to call!! Well if you know the website is not working and your a tech company why are you not on top of it. She was very dry, provided no solution and no I'm turned off from even wanting to deal with this company and go through the hassle. For $50 a person ($110 for 2). This is not a cheap endeavor but they run it as such. From the previous reviews I'm seeking seems as they poor employee experience and customer service is the norm. To bad. Looked like fun. read more