My purpose for visiting Copeland Lumber was to pick up scrap free lumber. They save various sizes…read moreof the spacer slats for larger loads on flat delivery trucks. The yard guys were more than happy to pint to the bin. I am making some planters for my front yard. Any other time I have needed to go to Copeland's, the fellows there have always been friendly and helpful. I was able to find whatever I needed. I am a return customer.

Not a lot of options in a small town. But I've never been actually ignored and dismissed when…read moreseeking information. Figured it out ourselves. Purchased what was necessary for our project. Want to keep money in our town but this experience made me not mind driving to Eugene for materials next time. Perhaps they are use to dealing with contractors and not the home improvement crowd. I understand there is more money in big orders but damn dudes... ...

Usually use Pro lumber for all my needs and they are always friendly and helpful. Timing and follow…read morethrough do not seem to be one of their strong points though. On multi occasions I have placed Orders and paid well in advance to ensure necessary items are ordered and delivered when I come up to work on our property. Each time I've checked back in only to find things have not actually been ordered or not in stock and no one bothered to contact me. Just this last week I placed an order mid Aug and paid for it in full. I called to ensure items would be delivered Sept 2 and found the items were never ordered. Delaying delivery I got an excuse from the man I dealt with and actual answer that it was never actually ordered from another lady. It delayed my project by two days which when you're only here for 8 days at a time is significant. I'm sure it will be easier when here full time but it is frustrating to get the nonchalant attitude about your orders not being done Correctly or on time each time.

Love the service. The prices are soo high everywhere but they have the best for the best price so…read morefar. Even Eugene.

I ordered rock and it was delivered two hours later! Perfect delivery and will buy from them again!read more

We ordered bark mulch to be delivered today and the staff was very helpful. The delivery driver…read morewas fantastic! He navigated our crazy steep driveway with skill and panache. If we ever need more mulch we will gladly contact Lane Forest Products and I hope we can have the same delivery driver! Amazing. Thank you!

We hired Cory for our pre-purchase home inspection and he did a great job. He was very thorough and…read moreshowed us everything he looked at in our walkthrough when he was done. He is clearly experienced in the trade and cares deeply about the work he does and the people he does it for. We received the inspection and sewer scope report a few hours after the appointment finished and it was very thorough and easy to read. Everything was explained very clearly and recommendations were made even for minor things. A friend referred us to Cory and we will happily refer our other friends to him when it's their turn to buy a home. We have nothing but good things to say about our experience with him!

Cory did an excellent job inspecting this home. He was thorough, professional, and I trust his…read moreexpertise and recommendations. Thanks Cory!

They always have what I need. I just wish they were open later each day…read more Friendly, helpful, competent staff. Then you for being part of the community!

This is the worst example of customer service, ever. I dropped a bottle of weed killer and a small…read moreamount leaked out. I asked for a container to put the bottle in so I could still buy it as it was the last one. I was told by the young clerk she could not help me. I had almost $200 worth of merchandise at check out and asked to see the manager whom I was sure would help. Instead, I was told he could not put the damaged merchandise in a container for me to take "for free" I would have to pay for the "container". Even though I was willing to take the damaged merchandise that they would have not charged me for. When I complained, I was told to leave and never come back, or they would call the police. I am an elder member of the neighborhood, and I was shocked at these young "managers" behavior toward me. He refused to give me his name which proved even further that this store is lacking in ethics. Whomever the manager on shift 7/8/26 SHOULD BE FIRED.

Well my stuff came and Terry at Sears was very helpful. I still had to pay for delivery. Remember…read morethe days when you spent a small fortune and delivery was included. Still Terry was very nice. I will raise this to a three star. It would have been a five star but this pushed my anxiety through the roof.

Issue still not resolved. Owner not responsive to my concerns. Paid 900 dollars for a dishwasher…read morethat doesn't work and I cant get it fixed or my money back . Spent hours and hours of my time on this and stil no solution. Owner feels his time is valuable and this is my problem. I dont think a business should operate if it can not provide the service it is supoosed to offer.

I booked an online quote for installation and paid $50.00. After 1 week, I did not receive a call…read more I called in and was told, they saw the order and would be in contact. After another week, they still had not reached out. Talked to the manager who said the installer would be in contact either same day or next day. 1 week later, the installer contacted me to make an appointment 6 days out. The installer was prompt and communicative. He said I would have a bid early the following week. After 1-1/2 more weeks, I called the store and asked for the manager who I was told was out. The service could not be worse. You are left hanging on next steps. At this point, they can keep my $50, and I am going elsewhere. Horrible customer service!

Beware of nickel and dime, and bait and switch practices…read more Make sure your showroom selection is actually in stock or they promise arrival on a given date. Lumber Liquidators has VERY LITTLE flooring materials in stock. If Lumber Liquidators can't guarantee a delivery date, or if they continue with subtle suggestions to switch to another cheaper quality product and they claim "we can most likely get this in a couple weeks" when the product you wanted is much higher quality, and currently on sale...that should be a huge red flag. Consider the following: I asked the salesman for an installation price. He told me $3.69 per square foot which I thought is a good deal since other local contractors had quoted me $4.00 per square foot. So I paid a $25 estimate fee which I normally don't do because honestly...that should be part of any contractors cost of doing business. Sure, it's refundable if you use that contractor...win win for them. Lumber Liquidators does install for 3.69 per square foot. But they add in all kinds of EXTRA FLUFF in their itemized estimate that any other contractor would simply include in their bottom line. For a wood floor this included: 1. saw blade 37.99 2. floor care maintenance kit 34.99 3. seam tape 41.93 4. self leveling cement 29.99 5. Adhesive 77.87 5. L-cleats) 94.95 I guess, According to Lumber Liquidators, after paying the $25 estimate fee, you also need to start buying tools for their contractors such as a 10-inch Dewalt Combo Pack saw blade listed on my estimate. LOL When adding in all these extras, the install price was $4.00 per square foot, just like everyone else in town. Don't forget delivery. Lumber Liquidators will deliver. In my case it would have been $375 for 2 pick-up loads of flooring. This is just another nickle and dime strategy to make up for the so-called "low prices." If you install yourself. If Lumber Liquidators has what you want in stock or promise a date it will arrive. If you have a big truck or trailer. If no other wholesaler or even Jerrys has a better price...by all means buy from Lumber Liquidators.