Serena is a bully, I was treated like an animal. DISCRIMINATION AGAINST DISABILITIES. I tried to give her a second chance, but she treated me horribly both times I scheduled with her... This woman literally kicked me out of her office for asking very nicely for her to turn off the television... as flashing imagery can cause seizures for me. I asked nicely 5 times and tried to explain why, but she kept cutting me off and saying, "Just don't worry about it." If I could simply not worry about it without making myself sick, I wouldn't have asked. I then said, "Please, can you just turn it off before we begin so I can open my eyes?" And she preceeded to kick me out, saying that "alright it's not the vibe, just go to massage envy,' and 'this is not the dynamic of Sanar massage."
Okay? Then why are you making it the vibe?? She literally said, "I'm a healer! I don't play these games!" Girl... if you were a healer, then WHY would you subject someone to something that would make them physically ill when it's simple enough to just turn the massive television taking up the entire room OFF?
She wouldn't let me finish a thought. Wouldn't let me explain why I was asking for this simple accommodation. My partner tried to interject and explain that I do infact need this in order to avoid a dangerous neurological response. She wouldn't let him speak either. I begged her to just please just hear me out , and then she threatened to call the cops... I am taken aback. I have no idea how this woman stays in business when she treats her kind, genuine, well-paying clients like absolute garbage.
To Serena:
I have to protect myself constantly from triggers in the outside world... I came in fully loaded with sunglasses (at night), ear plugs, a brimmed hat to help block out unwanted visual input, and a face covering because I'm immunocompromised. I did everything I could to protect myself and make my needs clear. It's your job to LEARN about your clientele so that you can best treat their underlying conditions causing pain in the body. If you won't listen to this one sentence, how am I expected to effectively explain my other ailments that may determine the treatment I can endure?
I hope this message helps you learn the invaluable lesson of being open and loving to those with different needs than your own, and perhaps open your mind up to the idea that not everyone's perception of the world is identical. If you were a true "healer," then you wouldn't let your ego get in the way of providing care to those who need it most. read more