I rarely give one star, but unfortuntley, this is not a business that I can recommend at all based on my experience. I wanted to get a rather large painting framed this past summer and wanted to get a couple of quotes. I brought it to the first gallery and got a quote of about $775. I came here second and asked for a ball-park quote for a matte and frame.
The owner, Kristin, showed me a very similar frame and told me it was $13/foot. She also showed me a canvas spacer which was gorgeous to go with it (instead of a matte). She calculated it out and told me it would be $370 to $400 for the complete job including frame and spacer. I took the 2 samples home to consult with my husband who liked it and went back a couple of days later to drop it off and place my order. I couldn't believe the excellent price, but I verified it with her twice, so I left her with a $100 deposit and asked her to call me with an exact price (which she said she would do in a few days and that the entire job would take 3 to 4 weeks). I was not in a hurry and said that was fine.
After 4 weeks, I called because I still had not received a call with the exact price of the job. She apologized and said that she had been sick but told me she would call me in the next couple of days with the price. She called me a week later and told me that the price was over $800!! I told her that when she quoted me originally, she said $370-$400, and she said she must have been just quoting the cheapest I could possibly do it for because the frame I picked out was over $25/foot and the canvas spacer was over $30/foot. I told her that the quote she gave was for the specific frame and spacer that I took home the sample for, and reminded her that she told me the frame was $13/foot and she said there was some error. She apologized and I told her I would just come and pick up the painting and frame it some other time as that price was not at all what we discussed and I asked for a refund. When I arrived at the shop she showed me several other (much less appealing options) that would be closer to $400, but I was more than done at that point and took my refund deposit and left.
She was very friendly, but I don't understand how you can give someone a price quote that is less than HALF of what the actual cost is. Not to mention waste 5 weeks of my time before letting me know how far off the mark you were. I will not be returning. read more