Oh my gosh! Showing my ring to my Gpa and "Bam" I see a missing stone . I called the store in a panic and was told no problem bring it in as you have warranty paperwork. Although my ring had to be sent off for repair and took a few weeks...I was so pleased with the way it turned out...just like new. Once again....Thank you for your excellent customer service and great knowledge. I was told it could take longer than 3weeks and up to 6....my ring was here in over 2 weeks and beautifully done. read more

Since they're closing they're customer service is terrible but I got a nice deal for my new wedding set and it's beautiful. Can't complain there. The problem is sending it out to the jeweler to adjust, clean, and solder the rings. Too bad they're not going to be around a y longer. read more

Samuels Diamonds - Jewelry Near Me - Modesto, California

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I was so pleased with the level of service I got. I'd started at a different jewelry store that morning on search for the Alex & Anni bracelet for my daughter's birthday gift. The first jewelry store 1. Had a small selection 2. The sales guy totally gave me attitude. Thank goodness I asked around and was directed to DeVons. Huge selection and great service. And my item I purchased was gift wrapped for free. I would highly recommended this jewelry store. read more

They have always had a great collection and beautiful jewelry. I'm sad they're closing. They are all so helpful and friendly!!

Ben the manager is amazing!!! Best customer service!!! I came in and didn't have my warranty paper, but had my proof of purchase of warranty and with out a question he took care of it!! Unlike the Tracy location that has horrible customer service!!! Thank you Ben and your team for taking care of me!!! They Will forever have a returning customer!!! read more

I've had my second wedding ring for fourteen years, I recently lost the 1 carat center stone. Samuels warranty covered my ring and fixed it at no charge! I was beyond grateful. Can't beat the warranty, and worth every cent I spent on the ring to have that kind of protection. Thanks Samuels! read more

I was impressed by their selection of necklace charms. I found exactly what I was looking for (after visiting 2 other jewelry place in the same mall). I knocked off a few stars for a few reasons: #1- the prices weren't clear... When I would see the price tags, she'd say "Oh there's a sale, let me get the new price" but there were no signs anywhere, so it made me feel like a used car lot where you never know exactly what the price is. #2- My piece had diamonds in it, she told me that it's covered for 3 years if any diamonds fall out. That was all she told me. Now, I know (from other places- like when I got my wedding rings) that you need to have your diamonds checked every 6 months for that to be valid.... And it was on some pamphlet she put in my bag. She never mentioned anything about getting it checked... so that could be bad for someone doesn't know that- if they had a diamond fall out. #3- Some employee (who doesn't have the friendliest demeanor) took a personal phone call at the register (literally standing between me and the girl charging me out) and just stood there in the way chatting.... verrrry unprofessional. Between those 3 things... it turned me off to doing business with them again. read more

Where do I start!...This is by far the best place to come for any of your jewelry needs! Great customer service and everyone is so courteous and friendly. Such a wonderful environment when you walk in. Being the picky person that I am I knew what I wanted for an engagement ring and Robert made it happen! Can't thank him enough for the beautiful customized piece of work. He even went above and beyond and had a ring of mine flashed for free! Highly recommended!! :) read more

Told me that "he didn't want to waste his time on a customer who couldn't afford their jewelry". Little did he know that my father could and I was asking about a Mother's Day present that he was going to purchase. You should never judge someone on their appearance and money, you sir are a jerk and I hope your business shuts down so you can be a broke and be rejected based on your superior wealth that you supposedly have. read more

One word AMAZING! Customer service is so great! Maria is such a sweetheart! She helped me so much with a black pearl necklace that I fell in love with even had it lengthen to fit just right! Everyone has been so nice and helpful! Definitely need to stop in and check them out! read more

Love everything about this place. My fiancé purchased my gorgeous ring here last year and every time I go in I get helped with great service. Robert goes above and beyond to make sure my ring is perfect! I've had to resize it, I get it cleaned every time I go into the mall, and I've found the beautiful bands to go with it! I recommend this place to all. Not only do they have jaw dropping jewelry, but the employees are very professional with friendly personalities. read more

Great customer service , always willing to help. Only knocking one star because my first ring (engagement ) was falling apart after not even a year . I was totally not happy and they could tell . They upgraded me to a better ring , my choice to go up in price . They're not pushy to sell they just want you happy . Bianca has always helped us and knew how to help and to always leave happy . read more

Bought my wife a Ruby set: earrings,pendant & ring for her birthday. The sales lady Karla was very helpful and informative. The store didn't have the pendant to match in stock & Karla went out of her way to order it from another store so the set would be complete. I bought my wife's wedding ring at Samuel's 13 years ago and the quality of product & service are as good now as it was 13 years ago. read more

Samuel Jewelers has great customer service, reasonable prices and quality products! I am really impressed with everything they have to offer. Thank you for taking your time to help me. read more

Bought my wife some earrings there, and the Manager, Robert, was not only helpful but he had my wife's wedding ring cleaned while we shopped and she loves it! He definitely made me shine! I would recommended this place and I'm returning every time I need a jeweler. read more

I had recently went in to Samuels jewelers and thought I would take the time to give a review. After reading other peoples reviews it was the same manager that had helped me out, Robert! Talk about great customer service. I found an awesome ring for my husband, he also cleaned my wedding ring and made it sparkle. He showed me a diamond ring that is now on my wish list. I will definately make the travel to visit that store to purchase that diamond I now want. read more

I was referred to this store by a relative who mentioned he had received a good deal. Originally I went in on my lunch break with very little time. I needed to start looking for a piece of jewelry for our anniversary. I was assisted by Rob. I was very indecisive and had little time. But this guy saved the day. I was impressed by his suggestions on what I could buy, he was very patient with my many questions. I had to get going so he even took the time to email me a few suggestions and images. 2 weeks later I went in ...he was not there, so I opted to wait till the next day when this salesman Rob was on shift. He helped me solidify the purchase. The decision I made went over very well. Price was unbeatable! Regardless of Price, these guys have it down for the attention they gave me. Make sure you ask for Rob, he will make the whole experience a lot easier. read more

I purchased a ring about six months ago one month then I had a problem with it turned it in and then came across another problem they were very nice and sweet about me exchanging the ring for a new one in that time within another three months with the new ring it was already turned in twice for fixing and again now at six months I as well got a new setting once again and I am very pleased and happy. It does take it while with service but all is well thank you Samuel's jewelers read more

Best customer service ever, they went trying to sell us anything we couldnt afford they stuck to our budget Neyda was great she helped us find the perfect ring Maria was a huge help also with the process we will definitely be back. read more

We went to the mall just to look at rings and we stopped at just about every jewelry store there. We walked into Samuels and were immediately greeted by Shamneran (aka Shammi), the friendliest person to help us by far. She was so knowledgable and informative and confident in the diamonds she was showing me. So confident, in fact, that she told me to take my time and shop around because she knew I would be back - Samuels has the best quality diamonds. And she was right. When we went back, she recognized us immediately and was more than willing to help. She sat with us for nearly two hours while we tried to make our decision. We picked out the diamond first and then searched for a band to fit it in. We went back and forth for so long! Then she had an idea..she showed me a ring that I would have never considered on my own. And I fell in love! Shammi was so helpful! And we have been back a handful of times to get my ring cleaned and to look at wedding bands. And even though we weren't buying anything on our return visits, Shammi was just as willing to help us. Shammi's the best!! read more

I went into Samuels today Karla and Lorraine were awesome help. I always stop by there for repairs and for any jewelry cleaning. They are always friendly and always give great customer service. read more

I wish I could leave no stars, but I can't. I'm so extremely disappointed and dissatisfied. I went into Samuels on February 11th, 2017 to pick my fiance's wedding band. We picked the perfect one and I paid full price that day. SHAMMY is the name of the lady who helped us and told us it would take 6-8 weeks. So, on April 3rd I called in to check on it since it had been almost 8 weeks and Shammy said she's not sure why it isn't in store yet and that she'd call me first thing tomorrow morning to let me know when I can pick it up. I called the next afternoon because I hadn't received a call just to be told that Shammy was off the next 2 days and only the person who put in the order can check on it which makes no sense to me. FINALLY, I received a call on Thursday from Shammy telling me it's her mistake but she NEVER ORDERED MY RING. Can you believe that? When I asked for a full refund she said she'd have to check with a manager to see if that was an option. HA! Ridiculous. So I called corporate and was told that I can definitely get a refund and I swear I will NEVER go back to Samuels. read more

Karla went way out of her way to make sure that my damaged wedding ring was repaired. I couldn't be any happier. Now it looks like it's brand new! Excellent customer service read more

I just want to say that I went to samuels Jewelers and they were fantastic. They helped me pick out a wedding set for my wife because when we got married we couldn't afford an expensive wedding ring . They had a special going on where I could get interest free 0 down 0 interest for 5 years on the wedding set . My credit was good but not enough to qualify for the $4000+ set that I had picked out. It was already discounted but I only qualified for 3800. So to make the sale they discounted it a little bit more to make it to 3800 I needed to qualify. They are the best thank you very much. read more

My husband & I were interested in adding to my anniversary band. We were looking for a three stone diamond ring. We were helped by the store manager, Robert,. He took his time in showing us different rings. He respected our choices and didn't try to push on a bigger purchase. The deal he gave us was extremely reasonable. He threw in added services which is always appreciated. So far our experience has been a pleasant one. We hope to continue a good customer relation with Samuels. read more

After spending 30K plus on our 25th anniversary set in 2010 and having it maintained quarterly I find out today by the new store manager that the warranty ended 3 years ago. Not quite what I would expect after spending a nice sum for my wife's rings. Now this new manager wants $600 to extend the warranty for life. Well the other reason I was in the store today was to talk about upgrading the diamond to a 2 plus caret center stone front the 1.75 stone. I was thinking to spend 10 to 15K in the process but now I have second thoughts and will start a new relationship with Roger's Jewelers instead of Samuel's. I don't know why Rob left but it appears the store is heading down in sales and customer service. read more

I used to deal with Samuels many yrs ago, since they have a new staff, But still the same great customer service. I was totally impressed after 2yrs sinced last purchase Robert remembed our names! He went above and beyond to make sure my engagement ring was ready in such a short notice. "Ready' meaning I loved my ring just wanted the diamond to be turned a different angle, which required a jeweler, 3 days before the day my fiance popped the question. I found all this out later. Here we are 10days before our wedding, Robert wasnt in, Rachonda was such a huge help picking out the wedding band. I can't say enough about the Staff here. No high pressure! I will be a Samuels customer for life. read more

Horrible experience I got a ring and have had it 5 months and lost 4 diamonds out of it . They take forever to get it fixed I've literally worn it 2 months out of the time because there always sending it off . I try and work a deal with them to give me another ring for little bit more of a upgrade and pay little more they can't do that either. I ask to have the same one sent the old douche bag manager he went around and around with me about it and said he was calling me getting me another one I called every week and he would give me some bull shit story until I went down there then decided to tell me he can't replace it ! The girls just try to be nice but if I were them learn how to stand behind your product and have good service because all in all your product is shit ! read more

I'm giving 2 stars based on Customer service alone. Every time we went in here we got a snotty rude lady. Different one each time. Nobody answers the phone either. My husband and I went in at a spur of the moment, we had been looking for a specific style ring for months and we thought we'd come take a look. Karla took care of us. She was very nice. Very professional and took her time with us and made sure that the ring we finally found is the one we really wanted. They didn't have my size so she said they would have to order it and it would take 6 weeks. That's fine :) she said as it gets closer to stay in touch. We also ordered it to be engraved. So 6 weeks go by and I call and a very rude lady says they'll call us. 2 more weeks go by so I call again same lady says "yes it's in. It's been in for weeks now"...thanks for calling? So I go to pick it up and they never engraved it! Tells me it's going to be another week. Then tries to charge me again for it. Says it's not on her receipt. Well it's on mine (keep those receipts) my husband and I are fed up with this place. I'm really tempted to just ask for my $. Nobody knows what's going on. It seems like they're all in their own little world doing whatever they want. Poor business ethics. read more

My fiance and I visited the store looking for wedding bands. We received by far the best customer service I have ever experienced at a jewelry store. Jorge Flores was very professional, welcoming, and listened to exactly what I was looking for. He gave us several options, was extremely friendly and made this a great experience. He will be our go to guy from here on out. read more

I came in the other day to buy my mom earrings for her bday and I had the best customer service ever! There was no pressure to buy and they had great deals with great payment plans. The girl that helped me was Karla and she was very patient and helpful. I will definitely shop here again. read more

i love this place but the new warranty thing i didnt like so know i have to call the 1866 number for anything involve with warranty i spend 45 min with them just hearing oh let me tranfer to the right deparment. read more

Samuels jewelers in Modesto CA. Is the worst place to buy anything from them! They are rude and rip you off in a minute. The manager will not work with you, regardless of a warranty. They do terrible repairs. Had a ring upgrade there. Made out of platinum, they did work on it after purchasing a huge upgrade to my ring, and gave it back to me with bent prongs and made out of gold, not platinum to match the ring. Had to argue with the manager for changing it to gold without telling me! Of course he blamed his repair guy. Plus they didn't even give me back my original platinum ring head on two occasions! They just kept it. Now want to change their mistake of a six prong head back to original four prong head of platinum and they want to charge me for part and labor!!!! First they rip me off by keepping my scrap platinum, and then charge me for more money. after upgrading my ring to 16k more of my money. What kind of business is that?? BUYERS BEWARE!!! Go somewhere else. Don't give Samuels your business. You'll regret it!!!! read more