The absolute worst Public Transportation I have ever experienced. Line 251 to Foster City at 12:31pm never showed up and 8 people have been waiting on the next bus for more than an hour at this point. The most unreliable, shameless and obnoxious public transport I have ever experienced. It either shows up half an hour late or it just doesn't show up at all, which is not okay. I have also been late to school by more than 20 minutes once and got marked tardy because the bus was 20 minutes late. Gives no warnings or heads up on their website as to what bus is coming or isn't coming. Have had to take an uber we home last minute many more times than I can remember. read more

Feeble. Try to read one of their schedules, or even find the right schedule. Next, feast your eyes on the numbers. The last 260 bus that loops through Belmont, San Carlos, and Redwood Shores, connecting our little bayside surburban paradise with Caltrain, stops about 7:00PM. Who can get back from an office in the city that early on a regular basis?!? So, if you want to use Caltrain to commute, you have to drive your stupid car to the train station and park it rather than ride the bus. This is a perfect example of how the transit districts in this region are their own worst enemies, singly and collectively. read more

My first experience riding the bus and figuring out the routes was so easy I was surprised. The bus driver helped me out and gave me tips. Also there is an app you can download that tells you the routes and times which is very helpful! I went on a bunch of different routes that day and every bus driver was super polite AND on time. I haven't had a bad experience yet and I always make sure when I need to be somewhere and can't afford to be late I get to my destination an hour early. It is public transportation soo better safe than sorry..! read more

SamTrans needs to reduce the price of their monthly passes. They are too expensive for the service they give. The buses are very infrequent, not on time(at times), and the service stops WAY TOO EARLY. Charging 64 dollars a month, and I can't even take the bus everywhere when I need to. Muni does have the right to charge 64 dollars because their buses are very frequent and run pretty much all night, but SamTrans should not. SamTrans your passes should be way cheaper because your service sucks compared to MUNI. plainly said. OR at least have a college student discount! It is simply outrages. PLEASE charge less for your monthly passes or add a college discount because I have to take Muni and Samtrans, and it gets too expensive. read more

While my three sons have all been left stranded countless times trying to get home to Half Moon Bay to find the bus blow right passed them at Hillsdale, I wanted to make a special note about "Cowboy", who during Pumpkin Festival 2017, went well beyond expected service for so many people on Main Street who without him would've been stranded without much knowledge of the area and Uber not an option...he made every cab call necessary to ensure our out of town visitors made it safely to their destinations. I want SamTrans to be highly aware of outstanding employee of theirs and exemplary caring service he provided. Please do give him kudos as in this hustle and bustle world we find ourselves in, it is a growing rarity. read more

Hey SamTrans get your act together! Start with making your website better. What about Real Time arrivals of busses. How about some better and more bus shelters... At least put them in places with better light. I believe SamTrans is what the right wingers yell about "bad guvment" I would rate it zero but the drivers are great! read more

Samtrans The best way to travel I love Takeing Samtrans It's lots of fun Two thumbs up It's the best Way to get around

I like SamTrans. San Mateo County is huge, and therefore it would be necessary to have such an extensive bus line. It can get a little choppy at times, but I've never had a problem with the lines I take. You don't get some of the riff raff like you do with Muni. And if you are hanging out in San Mateo and can't find parking for the places you are going, then SamTrans is for you! read more

The buses on the major routes are heavily used by homeless people traveling the Peninsula so the rear of the bus almost always smells heavily of days old pee. Stay near the front. read more

Damn I hate the 110 bus line at the Daly City Bart station.. Sometimes I'll leave my car at home (Oakland) to save money on gas n tolls + parking fees.. Then I go to Pacifica to get my wife's car bcuz I get off earlier to try n get errands done b4 I pick her up.. EVERY time I have to wait 1 hour b4 the damn bus shows up then another 45 to get to my destination (On top of that it never comes at the time listed, always late) yet at least 10-15 buses are going to Another Bart station leaving me saying WTF they certainly have the buses just not the right coordination!! read more

This bus system is alright. But they need more hybrid buses. I have only seen one. The environment is very important so there should be more. Muni is able to have a lot of Hybrid buses. So Samtrans should be able to the the same. Also the buses are so slow. I like Muni better. read more

Because Sam Trans (and Caltrain) are utter crap, with their infrequent, late, and slow buses (and trains), you should never date someone who lives in Belmont, or many other station towns, if you live in San Francisco. Hillsdale would be ok. read more

Don't do it, just don't do it. Walk 3 hours if you have to, but don't. You'd be lucky if the bus even comes. Pay the taxi, this is the worst disservice you can do to yourself. Customer service is spotty at best, and you receive neither compensation nor heed for your missed work time. You deserve much better. Vote to end funding to a failed transit system read more

I always use Samtrans. I use it to get to work and home. I'm giving 1 star because of what just happened I was at my regular stop on bayshore and industrial way and the bus driver drove right passed me. Unbelievable. Samtrans you let me down. read more

KX line from SFO to Palo Alto. What a great alternative to driving! Only $1.75 from SFO airport to PA. Bus was clean, driver was very nice and helpful. It was on-time. Drive was not that long - very reasonable. You can relax during the ride. Of course, this works well with a carry-on or one luggage. Yes, I'm a fan. read more

Samtrans has been my go to for 2 years now. But, I've had many issues throughout my experience of using this method of transit. Buses have clearly dodged picking people up. During these times, I understand it's difficult work. But most of us who are currently taking the bus, are usually essential workers. We have no other method of transit usually and you decide to look at us and immediately drive away. That isn't helpful during these times as being a bus driver is your responsibility and job. You're supposed to pick people up, not avoid them. You're over 6ft away from everyone else. You can deal with picking people up. Another factor is being late. Please change the times or have real time when the buses are going to come. It's 2020. We are technologically advanced to have real time when buses are coming and where they currently are. The website no longer makes me feel confident if they are certainly going to come during that time. In reality, they do not come during that time. As a final note, rude bus drivers. I understand your job is difficult at times but it's rude to yell at people. If you want to yell at someone, don't take it out on us. I understand you're stressed and want to release it but it's not fair on us. A person who is using the bike rack for the first time had the bus driver roll his eyes and became frustrated over it. It was his first time. Take it easy. People need to learn something before knowing what/ how to do it. I'm sorry but I'm disappointed with Samtrans for a long time now and no changes have occurred for the past years. read more

KX Express is not that. Down the peninsula stops every few blocks and misses lots of stop lights as a result.

if you are in redwood city, don't look at samtrans as a way to get around. hardly any bus stops - I'm talking miles between stops and they run on some cosmic time schedule that has no bearing on reality or clocks in this dimension. it's more money for lyft, but unless you are a retired senior citizen with hours to burn, those extra dollars will be well spent to get where you need to go before the next ice age. read more

Not so long ago I asked a samtrans bus driver if I could get on with Caltrain tickets cuz I had no cash just credit card he said no im like ur bullshit i have more then 2 dollars .but just not in cash this shows they dont appreciate customers its not like I asked for a day pass read more

Samtrans recently cut the best bus that ran to the airport, the KX. Now the service only runs in the late afternoon. For years Samtrans wouldn't let people take luggage on the bus so its no wonder its popularity to SFO didn't catch on. The early morning and overnight Samtrans buses are packed with awful smelling homeless people. The working people cannot get seats on the bus because they all take up at least two seats with all their stuff. They never pay a fare, they either have passes or the driver lets them on for free. Some tell sob stories and the drivers let them ride for free. read more

I find the bus drivers are quite friendly and zen-like. I think you have to be if you're a bus driver and don't want to go bonkers.

From all the public transportation the bay area offers like BART, Muni, and Caltrain. This is probably the very best. Yes, they can be late, and yes some buses are crowded at times, but at less they keep their bus semi clean unlike Muni, which happens to look ghetto. Not only that, the bus drivers are so much nicer than Muni. Muni drivers care less about their passenger while most of Samtrans drivers if you ask them directioning, they are willing to help. Not only that, but their office write back after you complaint or say something good about their business. I have a letter from the Transit Office signed by the Manager of Personal Operations Juliet Nogales thanking me. That's top service there. Some of the passengers can be jerks, but for the most part. I like Samtrans. I kinda wish they had more buses in the afternoons. Nearly forgot, bus fee is 2 dollars for adults, $1.50 to $1.00 for senior and kids. read more

lol Ok Samtrans...Well I use 511.org to plan my trips on samtrans daily which make everything soooooo much easier...with that 511 service I give the samtrans a 5 Star or else, without I would definately get tired of keeping up with scheduled and worrying about transfers ect...511.org does all of that for me, I wonder if I can rate them? read more

Worst type of customer service , everytime I call it swear it's another issue. The people are super rude and completely inconsistent when you ask to speak with management they hang up on you, while you're talking they wanna be a smart ass and go "sorry can't hear you". Some people will actually do great customer service and will look deeper into why buses are late , while some will just deny you of any help at all. I don't understand why it's such a damn hassle to get good customer service. On top of that some of the bus drivers are incredibly rude. When I was 16 the bus lady wouldn't give me a youth day pass because I didn't "look" young that's completely judgemental !!! read more

Yes the buses are clean and the bus drivers are friendly and even the call center people are accurate and dont have a rude, fake attitude. But it buses stop two early thats why i give it 3 stars. The weekends they should run the latest cause thats when people go out. It would be nice to be able to go out and catch the bus home on those late nights from the club but guess not.. read more

This bus is great. However, they need to run it to Millbrae BART/Caltrain station. Especially for people that need to go to the restaurants and hotels on Old Bayshore Hwy. read more

Alot of homeless people on certain Samtrans buses(mainly El Camino Real) that carry like 3 hefty sacks full of garbage and belongings on the bus. That gets old. I started riding my bike to avoid taking the bus. Most other buses are ok and most drivers are really nice people. read more

I was parked in front of Seton Medical Center--like what most others do when picking up someone--when the driver of Route 122 pulled up next to me, opened the door and said, "Do you have full body?" I rolled down my window and said, "What?" He repeated, "Do you have full body? I was going to hit you." I was apalled by this threat and immediately called customer service to complain. I also followed up by filing a complaint via their website: http://www.samtrans.com/contact.html The customer service rep said that a supervisor will call in the following days to follow up. Nearly a week had passed and no supervisor call so I decided to follow up via email. All I got from SAMTRANS was an apology and an excuse that there have been problems with people parking along the red zone at Seton. Still, this was no reason for the driver (who more than likely just got a "slap on the wrist") to threaten me! read more

I take this bus 4 days out of my work week. I'm very pleased with the bus 3/4 days. On the weekend I'm forced to take the bus to SanFrancisco because nothing else gets me there early enough. On Saturdays the bus driver is super chill and he gets me to SF exactly on schedule maybe 3-5 minutes early. This bus driver on Sunday (ID#7320) is always late! I get on in San Mateo like a few stops from the beginning of the line, he's late. He drives slow as f*** and he's probably unaware that the bus runs on a schedule. Since we get a late start, every week he also stops at SFO to use the restroom. Now I'm not mad cuz nature calls, I'm mad cuz he does it at the same place, and takes his sweet a** time. Puts his jacket on, adjusts it. Put the tire blocks down before he finally goes inside the airport. Then comes out, takes the tire blocks off and then takes his jacket off places it on his stupid chair and then finally departs SFO 15 minutes later. I start work at 8:00 and the bus is supposed to get me to SF at 7:23, heck id accept 7:30 since there not traffic on Sunday's. But 7:45-7:50 is 30 minutes late. I get on this bus because the one before gets me there too early, and the one after would probably get me there late by what the schedule says. But surprise surprise the bus that leaves San Mateo 30 minutes after I get on passes us in SF every week. Just zooms by. And for that reason this bus driver disgusts me. I'm very irritated by lateness and I'm only giving 1 obligatory star for this bus driver on Sunday mornings. If he changed his late streak I might not scream at him. No reason I should be able to know before I get on this bus what his every move is going to be. And know I'm going to be late. He doesn't give a F*** and he should work a mid day shift when people aren't going to work. And give the important shifts to drivers who can actually perform the task at hand. Get people from point A to point B with as little hiccups as possible. SamTrans, you seriously need to handle this. read more

Rode the ECR bus south bound. The ride was less than sub par but no body died. So the one star is for the driver who had the privilege to operate this line on this complaint. Driver made a big deal I was paying in coins. I wanted to get the all day pass, but when the machine got to $2.25, He angrily said, "that's it!!" "No More!" . I began to explain I'd like to pay for the all day pass and he declined stating that I have to tell the driver first. I was confused why he couldn't accept more coins? I asked him and he repeated himself. So I asked the man, "I can't buy a day pass?" And he again said the same thing. So to make a long story short, this driver refused to sell me a day pass because I was paying in coin. I've paid in coin before for the ride so I know this driver was particularly feisty and rude. The bus #131 operated on March 13, 2018 approximately at 1:55 pm leaving the Colma Bart Station, was driven by an unprofessional driver. He saw I was using coins and instead of being a modest professional and ask if I'd like to buy a day pass, he became flustered instead. He acted like it was an inconvenience for him to set there and accept my form of payment. I have to describe the time and route in this manner because like most public transportation, the drivers license information is not displayed. I do not know his name. This driver made a fuss about accepting pay in the form of coinage. He could have worked with me and I would have been a satisfied customer. All SamTrans did was miss out on the opportunity to work with another customer. At least Bart is happy to take the money. Or any others for that matter. These lines are not even as busy as Muni or CalTrain. This man needs to dial back the attitude and try on some customer service maybe it will make him feel better when passengers are smiling and being nice. read more

I would give SamTrans a zero if I could. They're very unreliable and the drivers are rude. This driver on the bus I'm riding on now accused me of entering through the rear door when I was sitting in the front of the bus for 20 minutes since brisbane and moved to the rear of tje bus because I dont like riding sideways and wanted to move to a seat facing forward. How stupid is that?! read more

WORST experience ever!!! I have riding the bus for 8 years and I I have never seen such of rude driver. Additionally, when they hire driver there are qualificarions like being friendly with costumers meaning that many of these drivers are being hired without meajing these types of requiremnts!!! I would give a zero if I could. We are paying these clowns in order to provide a terreble costumer service. As a resultlt I am extremly. Upset! The driver from the bus ECR gong to Palo Alto made get out of the bus becaude my card was bent and the machine could not read it. Samtrans should be responsable for providing a good service!! read more

I ride Samtrans 54 Limited everyday. The bus was always late ever since we got a new bus driver. Literally, THE BUS IS LATE EVERY SINGLE DAY! And often times, the bus driver is rude and grumpy. read more

AMAZING SERVICE. I wish every Stanford student knew about this - cheapest, best way to get to the airport.

This review is specifically about the 110 bus. Now, I'm not like the others that will suck up to this public transit system. Now, this 110 bus route has a unique feature to it. It IS ALWAYS EITHER LATE, OR LEAVING TOO EARLY. Now, the other day, I tried to get down the the BART station with the 110. The scheduled bus was to arrive at 10:26. What happens? I look at my watch and it's 11:10 and it STILL HASN'T ARRIVED. The next bus was supposed to arrive at 11:26. Will the bus finally get here at 11:25?! One other thing, If the bus actually arrives on time, say...at 4:05 at the BART station. It's like it can't leave any sooner. It just picks up all its customers, and leave like it was in a rush. What's up with that? read more

My parents live up at the hill of Hildside and Ridge Circle cross of Stonegate in South San Francisco. The only way they can get access down and up the hill was route #132 bus but now SamTran discontinued this line since January. My parents are 75 years old seniors and they don't drive, how are they going to buy groceries or get access to the shops? They can't even go anywhere without this bus for it's the only bus goes up the hill. I asked around the neighbors and there are lots of other seniors complained about this for it is a pain for eddly people live in the area. Can SamTrans look into this and be more considerate of eddly people please. read more

San Francisco's Muni gets a lot of flack, most of it well deserved, but let me assure you, Samtrans is quickly following in Muni's footsteps. Expect your bus to show up on time? Don't count on it. The buses are ALWAYS late, by as much as 30 minutes, that is IF they show up at all. I've experienced more no-shows in the last 6 months than in the entire 30 years I've been riding Samtrans. Why is that? Because most of the experienced, dedicated drivers have retired. What we have now are a bunch of drivers that do whatever the heck they feel like. In one day, a few weeks ago, 2 buses no showed, a route 260 and a route ECR, and one was a half hour late, a route 250, resulting in me missing my last bus home, and having to walk....3 miles. This is an almost daily DAILY occurrence. And the drivers don't care. In fact, half of them are flat out rude. I guess they feel Samtrans won't do anything about it. Probably true, But, hey, at least the buses are clean (except the ERC when Stinky the walking garbage bag is riding it). Wish I could go back in time 20 years to when the drivers were friendly and showed up. read more