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    Sam's Shoe Service

    3.0 (66 reviews)

    Services - Sam's Shoe Service

    Shoe cleaning

    Shoe dying

    Shoe shining

    Sam's Shoe Service Photos

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    When I brought them to have the tags on them two hours later. But look at the inserts . I guess I bought inserts

    I attempted to exchange or refund because the one shoe don't fit 2 hours from when I purchased them. I never wore them so you must sell dirty shoes! So I wore them for 2 hours and brought them back to you with all the tags still on them? I'm 65 yrs old dude.. You just want to argue with your customers disrespectfully. I don't want to argue!! I done business at your store for more than 20 years. Good Luck! You got me for $100!

    Nicole E.

    This is the place to go to get your heels replaced on your favorite flats, pumps, stilettos or boots too. I have had them all replaced here over the years. Usually takes about a week turn around to get heels replaced. It's one of the few places that will replace heels anymore. I have some favorite shoes that take a beating on the heel, while the rest of the shoe stays intact and in good condition. Service is always prompt and friendly here.

    Sam's shoe Service repaired shredded suede and added taps on the heels. The shoes are pictured in a previous Yelp post. The soles seemed a bit skinny. So, took the heels back and asked for new soles. Check out the craftsmanship. Picked up today-Phenomenal work! Thanks Sam's!

    After: Hat shape not even the same when you adjust it the leather band comes forward and leave space between my head and the band

    when you spend $500 plus on a hat you buy it to fit not to then have to adjust it because your company shrunk them then dragged me along for 3 months asking for receipts and telling me you would take care of them just to call and tell me you won't do anything about them. here are pics from how they fit my head before giving them to you and now after since it can all be fixed by adjusting them which is BullSH!T SAM's SHOE SERVICE IS TERRIBLE AND THEY BLAME YOU FOR NOT WANTING TO ADJUST YOUR HATS. One I shouldn't have to because i bought them to fit me and also paid $225 for trash service

    jeanette p.

    Awful experience ! Requested a repair on a suede boot as there was a small tear. Also requested repair on a leather bag handle that was torn. Was charged nearly $100, up front of course . Picked up today and the boot had glue slopped over the repaired area. And my leather bag handle looked like a child repaired it-and still had the yellow foam lamination exposed post repair! I pointed both issues out and the owner hustled the items into the back, quickly and sloppily painted the exposed foam and rubbed the suede shoe so aggressively to remove the glue that he damaged the fibers. When I again questioned the quality of both, he started yelling at me that the bag was old, excuses for the shoe, etc. DO NOT GIVE THEM YOUR BUSINESS. Never again, and believe me, I will be spreading the word.

    So I hear of this place from some one in my local leather repair shop here in Birmingham MI "Franks" and because they were closed, I needed some where else to bring my Wife $4,800 hand bag for a light key ring repair. Normally I Send it right to chanel to get repaired, but there turn around time is months out, and the bag I was sending was a bag she used every day. So I thought I would take it to my local leather repair shop. Since Franks was close I thought I would try out Sam's and I am less the happy with the result. My wife bag is now ruined for resale value. When I arrived to the place To drop off the bag I asked the guy at the desk if you they work with these kink of bag, and are you familiar with how to repair them. He immediately assured me that they were WELL adverse in these types of hand bags and I shouldn't worry. I then went to tell he about specific positioning of the Chanel lettering, and how important it is to the brand and the value of the bag the all the letter is cohesive. He then told me "the something you would have to tell someone who is not skilled in this area however, we absolutely know that and deal with bags like this all the time." so I let him have the bag. The Area that was being repaired was the Key Ring, Which is the hole where the bag chains come out. The little metal part was lose, so I was in my Eyes a very simple light repair. When I originally pick up the bag the there was Glue ALL around the Key hole area, and the peace was glued on UPSIDE down. So the chanel lettering was not uniform. Any Luxury Bag owner know how important this is for the value of the bag, but most important I mentioned this in the beginning when I dropped off the bag. So I the immediately when back in and asked for it to be amended. He apologies and told me he didn't even realize he made the mistake. As much as I appreciate him realizing and apologizing for his mistake, my concern with this issue is his lack of attention to detail when working on a high priced luxury handbag. So I left it with him to fix again and when I came back two days later to pick it up, it was worse. You can see where he ripped the key ring out with all the glue to fix the positioning of the Chanel lettering, you can also see where some of the leather color fragments have been pulled off as well and there was still glue all over the key ring area. Now the bag is comple I don't know what to do about it. I'm almost positive they are phenomenal with shoes however luxury handbags I do notrecommend taking them here. send them back to the designer workshop or find a luxury handbag restoring shop if I find one here in MI I'll let you guys know about.

    This was taken at the shop before I gave them the shoes to do the soles only.
    C N.

    DON'T LET THEM RUIN YOUR SHOES. Take before pictures to compare. I only wanted Louboutins soles done. Their shop must be unclean because the shoes had black spot when I saw them and compard. Lambskin shoes ruined. I took before pictures and got them back with a black accretions. They took it back to "help". Don't let them clean your shoes! Leather was darken (see picture.) They took the shoe for a week and could not fix the problem saying they tried their best. Real horrible service in terms of cleanliness. I hope their workers keep their brushes and buffs in workshop cleaner.

    Mezlan Oxfords prestige package. Fantastic job !!

    I sent 2 pairs of Mezlan oxfords (purchased the re-crafting online and shipped to Sam's) in horrible shape, both pairs had scratched toes and heels with some serious salt damage and the soles were cracked with holes. I was honestly expecting a phone call telling me that these shoes were beyond repair... Not only were they repaired but I could not be happier with results. Freaking sorcery ! Highly recommend !

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    9 months ago

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    Thank you for review Tell what I can do better to get 5 stars

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    2 years ago

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    Thank You for the wonderful review and I’m so happy you loved them

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    2 years ago

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    Thank You for your kind words

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    14 years ago

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    5 years ago

    I asked Sam to fix my purse while I waited and he obliged. Fast, friendly, quality service

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    Page 1 of 2

    Ask the Community - Sam's Shoe Service

    Hello, are you still set to open on May 2? I dropped my white vans off for cleaning on Mar 17. I was supposed to pick it up that Saturday, but I forgot. I thought I'd go that Monday, but that's when the Stay-at-home order went into effect.

    Yes we are open we opened May 4th and temporary hours are Monday thru Friday 9am-5pm Saturday 9am-3pm

    I understand you fix z-coil soles?

    Yes we repair and replace the soles

    Don’t See Your Question? Ask Away!

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    Sam's Shoe Service - shoes - Updated May 2026

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