Reasonable prices and good work, it's nice to have some place like this to take your shoes. Even if they aren't expensive shoes, you can easily get them fixed, inexpensively and double their life. read more

Love Sam's Shoe Service! Very happy with service repairs for my shoes over the years. Customer service great. Loved talking with his son. Great hours and location. Thank you for your years of service to the community. read more

Don't use Sam's shoes at all. They will damage your shoes and will not accept responsibility. I bought a new pair of yellow shoes. I took the yellow shoes and 5 other pair for Sam to stretch. Why one of my yellow shoes have a red stripe on the side? Asked what happened, the owner played dumb and said a red shoe touched the yellow show. Why would u set a red shoe next to a yellow shoe? They're shoe repair people so they should know shoe colors bleed. Sam said nothing could be done. He didn't offer to replace the shoes and had an indifferent attitude If you do take your items there, take a video of the shoe while there so when they damage, you have proof they did it. read more

I attempted to exchange or refund because the one shoe don't fit 2 hours from when I purchased them. I never wore them so you must sell dirty shoes! So I wore them for 2 hours and brought them back to you with all the tags still on them? I'm 65 yrs old dude.. You just want to argue with your customers disrespectfully. I don't want to argue!! I done business at your store for more than 20 years. Good Luck! You got me for $100! read more

Sam's Shoe Service - When I brought them to have the tags on them two hours later. But look at the inserts . I guess I bought inserts - Shoe Stores Near Me - Southfield, Michigan

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I've used this place for years to get repairs on expensive handbags and shoes. Sams is also excellent at dying bags and shoes. They are quite pricey, but you get what you pay for. I'd highly recommend this place for getting Gucci, Louis Vuitton, and Coach hand bags repaired when possible. read more

This is the place to go to get your heels replaced on your favorite flats, pumps, stilettos or boots too. I have had them all replaced here over the years. Usually takes about a week turn around to get heels replaced. It's one of the few places that will replace heels anymore. I have some favorite shoes that take a beating on the heel, while the rest of the shoe stays intact and in good condition. Service is always prompt and friendly here. read more

Sam's Shoe Service - Shoe Stores Near Me - Southfield, Michigan

Sam's shoe Service repaired shredded suede and added taps on the heels. The shoes are pictured in a previous Yelp post. The soles seemed a bit skinny. So, took the heels back and asked for new soles. Check out the craftsmanship. Picked up today-Phenomenal work! Thanks Sam's! read more

Sam's Shoe Service - Shoe Stores Near Me - Southfield, Michigan

Let me start by saying I wish I could give 10 's. I could not be more pleased with the five pairs of shoes that I just picked up from being repaired. Some needed buckles replaced, elastic, sole repairs, leather loops replaced. Excellent work, I dropped them off on Monday and they were ready by Saturday. I have been taking my shoes here for some years now and I am never disappointed with the customer service and quality workmanship. Thank you and keep up the good work!!! sls read more

Poor customer service. I brought a back in for a zipper repair and was told they needed a week to repair it so I should bring it back when I had a week to spare so I brought that bag back and was told that they were too busy. He made me feel like my business wasn't needed or like I was bothering him by asking questions. I wouldn't leave anything with these guys. They don't value the customer! read more

Absolute Worst Experience Ever!!! This shoe repair shop came highly recommended from my friend. But I will never go to a business that shows such disrespect and contempt for their customer's common sense and integrity The manager had the audacity to lie about the original condition of my shoes after screwing up the heels of my black suede sling backs. 1. The heel taps had fallen off and needed to be replaced. 2. They offered to clean the shoes for $30 and I passed. 3. In replacing the heel taps, they scraped the suede off part of the heel. He tells me it's DIRT. It was the natural material underneath the suede and it looked like they had used shoe polish to make it look black. I could go on with my story but it won't change the condition of my shoes or my extreme level of anger and dissatisfaction. read more

when you spend $500 plus on a hat you buy it to fit not to then have to adjust it because your company shrunk them then dragged me along for 3 months asking for receipts and telling me you would take care of them just to call and tell me you won't do anything about them. here are pics from how they fit my head before giving them to you and now after since it can all be fixed by adjusting them which is BullSH!T SAM's SHOE SERVICE IS TERRIBLE AND THEY BLAME YOU FOR NOT WANTING TO ADJUST YOUR HATS. One I shouldn't have to because i bought them to fit me and also paid $225 for trash service read more

Sam's Shoe Service - After: Hat shape not even the same when you adjust it the leather band comes forward and leave space between my head and the band - Shoe Stores Near Me - Southfield, Michigan

Awful experience ! Requested a repair on a suede boot as there was a small tear. Also requested repair on a leather bag handle that was torn. Was charged nearly $100, up front of course . Picked up today and the boot had glue slopped over the repaired area. And my leather bag handle looked like a child repaired it-and still had the yellow foam lamination exposed post repair! I pointed both issues out and the owner hustled the items into the back, quickly and sloppily painted the exposed foam and rubbed the suede shoe so aggressively to remove the glue that he damaged the fibers. When I again questioned the quality of both, he started yelling at me that the bag was old, excuses for the shoe, etc. DO NOT GIVE THEM YOUR BUSINESS. Never again, and believe me, I will be spreading the word. read more

Sam's Shoe Service - Shoe Stores Near Me - Southfield, Michigan

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Needed two holes put into my belt and they were so kind and trustworthy they did it in front of me and I was in and out. I will definitely be back. They were also very reassuring and confident in their work! Definitely will be back read more

Very nasty, very rude and very poor customer service! They had to repair my shoes TWICE because the first time I came to pick them up they weren't fixed correctly and if I didn't say anything they were going to let me leave with them! He even admitted they weren't fixed correctly but called me to pick them up! Stating he had 5 shoes to repair that day and was busy!!!! The second time I come to pick up my shoes they are worst! They completely messed up my shoes! They were suppose to just fix the back of the heel and damaged the entire shoe! They didn't apologize or try to make it right. I am very upset. I hate this place and would not recommend anyone to go here. read more

So I hear of this place from some one in my local leather repair shop here in Birmingham MI "Franks" and because they were closed, I needed some where else to bring my Wife $4,800 hand bag for a light key ring repair. Normally I Send it right to chanel to get repaired, but there turn around time is months out, and the bag I was sending was a bag she used every day. So I thought I would take it to my local leather repair shop. Since Franks was close I thought I would try out Sam's and I am less the happy with the result. My wife bag is now ruined for resale value. When I arrived to the place To drop off the bag I asked the guy at the desk if you they work with these kink of bag, and are you familiar with how to repair them. He immediately assured me that they were WELL adverse in these types of hand bags and I shouldn't worry. I then went to tell he about specific positioning of the Chanel lettering, and how important it is to the brand and the value of the bag the all the letter is cohesive. He then told me "the something you would have to tell someone who is not skilled in this area however, we absolutely know that and deal with bags like this all the time." so I let him have the bag. The Area that was being repaired was the Key Ring, Which is the hole where the bag chains come out. The little metal part was lose, so I was in my Eyes a very simple light repair. When I originally pick up the bag the there was Glue ALL around the Key hole area, and the peace was glued on UPSIDE down. So the chanel lettering was not uniform. Any Luxury Bag owner know how important this is for the value of the bag, but most important I mentioned this in the beginning when I dropped off the bag. So I the immediately when back in and asked for it to be amended. He apologies and told me he didn't even realize he made the mistake. As much as I appreciate him realizing and apologizing for his mistake, my concern with this issue is his lack of attention to detail when working on a high priced luxury handbag. So I left it with him to fix again and when I came back two days later to pick it up, it was worse. You can see where he ripped the key ring out with all the glue to fix the positioning of the Chanel lettering, you can also see where some of the leather color fragments have been pulled off as well and there was still glue all over the key ring area. Now the bag is comple I don't know what to do about it. I'm almost positive they are phenomenal with shoes however luxury handbags I do notrecommend taking them here. send them back to the designer workshop or find a luxury handbag restoring shop if I find one here in MI I'll let you guys know about. read more

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DON'T LET THEM RUIN YOUR SHOES. Take before pictures to compare. I only wanted Louboutins soles done. Their shop must be unclean because the shoes had black spot when I saw them and compard. Lambskin shoes ruined. I took before pictures and got them back with a black accretions. They took it back to "help". Don't let them clean your shoes! Leather was darken (see picture.) They took the shoe for a week and could not fix the problem saying they tried their best. Real horrible service in terms of cleanliness. I hope their workers keep their brushes and buffs in workshop cleaner. read more

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Sent in a pair of Mezlan's I have likely had for 20 years. The repairs are MUCH better than I expected. My shoes have a leather weave, some of which was damaged. They now look new! Fantastic work! read more

I hate leaving a negative review I'm a business owner myself. But the owner directly dealt with me and didn't care. Very disappointed. Very unprofessional. $1000 Tumi bag, has stains on it. Explain it to them when dropped off that was my main concern. Took $90 said come back in a week. I come back it's not ready and they want another $75. All they did was wipe it down. Don't you think I tried wiping it down myself before I brought it to you. I know a hustle when I see one, I been around retail my whole life. Not cool! Didn't expect that from here. Over $75 extra really lose a life time customer, not even a phone call to say you can't fix it, or we can it needs more work more time it might cost this much more. Oh and no refund btw not even a thank you. Took $90 to wipe it. Shame. read more

They ran my credit card twice, charged my account twice, gave me the run around for a month and then refused to give me a credit. I finally had to report it as fraud to get my money back. read more

I sent 2 pairs of Mezlan oxfords (purchased the re-crafting online and shipped to Sam's) in horrible shape, both pairs had scratched toes and heels with some serious salt damage and the soles were cracked with holes. I was honestly expecting a phone call telling me that these shoes were beyond repair... Not only were they repaired but I could not be happier with results. Freaking sorcery ! Highly recommend ! read more

Sam's Shoe Service - Mezlan Oxfords prestige package. Fantastic job !! - Shoe Stores Near Me - Southfield, Michigan

I broke the heel on my brand new boots:( So I needed to find a shoe repair shop. A friend of mind suggested Sam's Shoe Service and so did the worker at DSW. Well I went in and they were really busy, but they were pleasant. So I left my boot and prepaid because of the 10% discount if you pay up front. Who wants to be left with a bunch of repaired shoes and no payment? I had to wait 5 days for pick up which to me was a long wait, but it is a small shoe service that I've heard good things about. Unfortunately the workmanship was so-so. He attached the heel back on (I broke it clean off). But my black, sexy boot had white glue visible on the areas that he glued it back together at!!! Not hot at all. To top it off there were spots of glue/wax whatever he used on the actually boot. He takes it to the back and put black shoe polish on it (uneven at that). I took my boot (they don't do refunds) and proceeded to go home & do my fix up on it. Not worth a 5 day wait and $22. Yes he did put the heel back on sturdy, but the little things matter especially for a woman and her boots. read more

I took my shoes in to be cleaned thinking this place knew how to clean leather. My shoes had rain marks on them that were barely visible - I wanted them to be clean. I took them in one color and left with a different color. When I arrived, the shoes were not done and he had told me they would be done in 5 minutes. He came out shortly with my shoes; that were a completely different color and evidently ruined. I explained that wasn't the initial color of the shoes. The man helping me tried to blame the rain stains and justify why they looked the way they did post cleaning. The level of unprofessionalism and arrogance I received is intolerable. I would never write a review on a pair of shoes that were a $100. Considering these shoes were $600 and high end - a review is a must. Save your money and time!!! read more

Sam's Shoe Service - Shoe Stores Near Me - Southfield, Michigan

Very rude and aggressive works / owners. They tried to make me pay full price but said he couldn't be sure if the stains would come out of my Uggs !! What's the point of getting them cleaned. read more

My lady's sandal strap was broken and Sam did an excellent job repairing it for her and the cost was very affordable. Just like that, she's "summer dress ready" again lol. I highly recommend Sam's Shoe Service for your shoe repairs. read more

I did some research of shoe repair stores in the area after I wore my Christian Louboutin's once and pretty much destroyed the beautiful red sole. I wanted a trusted and reputable place to take such an expensive investment, and my research led me to Sam's Shoes. I live downtown Detroit but made the trip to Southfield to drop my shoes off in their care. I called ahead to ask a few questions and felt comfortable and confident that they would do great work. The turnaround time was short, the staff was friendly, and the price was beyond reasonable. I am so happy with the results and my shoes look like brand new!! I even had a little scratch on one of the toes and I believe they fixed it while they were putting on the sole protectors. Thank you, Sam's Shoes! (Note: I thought I had a picture of my shoes before repair but apparently I didn't save the photo, so I found one online that looks analogous to how my soles looked before dropping them off. I put the pictures together as a comparison. The other pictures show the beautiful after product!) read more

Sam's Shoe Service - Shoe Stores Near Me - Southfield, Michigan

I have been a customer of this shoe repair store on and off for years. I am sad to say the customer service has dropped a great deal. The owner (Sam) was very rude and unconcerned in satisfying me as a customer. I ended up taking my wife's purse to a repair shop in Birmingham Michigan that satisfied my needs. Sincerely, Sad Customer read more

I brought a pair of Louboutin "So Kate" heels here to have them cut the heel down and add the protective soles. The service was fast and undetectable! Not to mention, the guys are extremely friendly (still professional). Thanks read more

Sam's Shoe Service - Shoe Stores Near Me - Southfield, Michigan

Sam's still rocks it out!! I took in my 20+ yr old Aerosols leather pumps for new heels, my favorites, and they were sorry looking. I needed them for a funeral in 3 days. OMG! They looked BRAND NEW!! The price was ridiculously fair!! The ONLY place to go! Thanks for the consistent quality of work and fair pricing! Gail S. *Southfield, Michigan -why does it say San Fran?? read more

I wish I could rate this unprofessional place a zero. I was called a bitch by the owner for asking him to fix a pair a boots again that he widened incorrectly the first time. Don't go to this place they have no respect for their customers and do poor work. read more

We have been going to Sam's for years...when TEL-TWELVE was around. I have not had an issue with them. Recently, I took two pairs of sandals tried and true for a zipper replacement for one set and a new heel on the other set. I paid $43 for both. VERY out of range but because I TRUSTED them I felt it was worth the money. Shoes ready in two days. I picked them up on 8/3/12. I wear one pair of shoes this past weekend and the sole is coming completely apart. Wore the other pair to work on Tuesday and the leather back of the sandal is completely undone. I wore them from the parking lot to my building. I call SAM and speak with him telling him what happens, he tells me to bring them in. The younger guy in the back is at the front. I tell him that my shoes have issues that were never there when I dropped them off and they need to be repaired due to their workmanship. he even began to peel the sole of the shoe back more and made the slight sole gapping worse. What do I get? He says we didn't do that and if you want me to fix them it will be $15 each. So let me get this right. My sandals that I love are ruined due to poor workmanship. Then you will give me a "deal" for $30 more. SOoin total $73 for shoes. I don't think so. I wont be able to continue to support them because a business should stand behind their work. I literally did not touch these shoes and they are worse off than they were before I took them there. Due to this. I won't be returning. Stand behind what you do. read more

I have not lied once and I hope your cameras have audio. Sam stated everything that I put in my original review in that exact way. I'll be looking forward to hearing from your attorneys as I have not stated any false information. read more

Nothing upsets me more than finding a chewed up heel, unable to endure the wear and tear of doing something crazy: walking around a parking lot of street in Farmington Hills, Bloomfield, Midtown. My favourite knee high boots were seeing a lot of care over the winter, so I dropped by Sam's Shoe Service to remedy the problem. My other shoe replacement service of choice, DSW, didn't have anything on a good pair of boots that needed a bit of loving care. Polish, blacking, smoothing: a good shoe repairer can use his little bag of tricks to make boots look good as or better than new. I was quoted a reasonable price and committed to getting my everyday babies back in fine condition. The wait wasn't anything unusual, but the boots looked just so-so. I got my heels back black, but the polish must not have set correctly. I got greyish streaks on my fingers for two or three days after having them back, and the heel's core was visible through the newly applied polish when gently nicked. I could have done this myself without too much fuss. Unfortunately, Sam's does not sell leather shoes or goods for ladies. The discounted prices would be nice. read more

I asked Sam to fix my purse while I waited and he obliged. Fast, friendly, quality service

I took my shoes to Sam's for the LAST TIME on 9-22-12. I had shoes that had gotten a bit too loose, because I'd lost a bit of weight. So I asked if he could make them a few inches tighter, and he said yes. All he did was take some awful looking brown cardboard thing and put them inside my shoes. He glues them, I'm assuming, and charged me $15 per pair of shoes to do this! (He told me it was a good deal because it's usually $20). Needless to say, that piece of crap came apart the first time I wore it and it burned the balls of my feet. I could've bought DR. Scholl's inserts for $5 and called it a day. He's gone up in price over the years and it's not worth it to take my shoes to him. I would recommend him to NO ONE and will not be returning again. Shantel read more

Took my leather purse into Sams shoe repair. Had a minor zip repair. MIKE said he would have to replace the whole zipper and it would cost $125 dollars because my purse was designer purse... So I went to another shoe repair down the road in Harvard Row Plaza. They fixed my zipper for $14.... read more

I could not have asked for more from Sam's Show Service. I brought in a pair of Monolo's that I beat up pretty good & now they are a better version of themselves. I had the front tips repaired, sole protectors added & the heels replaced. The work was done quickly, great customer service & I could not be happier with my repairs. read more

THEY RUIN YOUR SHOES. If you read the negative reviews here, you can see they are rude and full of excuses (just like in the store). I took my favorite pair of boots here and they were ruined when I walked out. I was SO sad. After several years, I decided to try them again and chalked it up to a fluke/one bad experience. Went back there recently to have one little spot removed from a pair of suede shoes. Got them back and they were completely TRASHED! They had black shoe polish all over the lovely gray suede. The suede was all rough and discolored. Owner told me the leather was thin and that discoloration coming through is normal. WTF?! He showed no empathy whatsoever and like I said earlier--full of excuses. I went home and cleaned off the shoe polish with a clean rag and vinegar. Small thing, but speaks to their attention to detail (or lack thereof)--had junky white inventory stickers stuck in the bottom sole of each shoe covering up the brand name. Took me forever to get those stickers and the glue off the inside sole of my shoes. I would not recommend anyone to ever go here for quality shoe repair. You're taking a gamble on your shoes if you do and won't be treated with respect. read more

WORST MISTAKE EVER!! Customer service is terrible. I do not recommend. Owner and employees have very nasty and rude attitudes. They will not refund you money or make what they messed up right. When I addressed my issue with them selling me used paint they told me they will not refund me or give me a new paint BECAUSE IT LOOKED USED I told them that's why I am bringing it back and he said he would never sell me anything like that but he did. I drove 45 minutes to return this paint so I was really upset. Not to mention I did call the day before and he told me to bring it in. We purchased 5 other paints and they were full but this one wasn't. Then he goes on to say maybe someone returned it and he did sell it to me but still did not want to give me a refund. After trying to consult him to give me a refund or a new paint, he tells me to get out of his store. There were also 2 other employees behind hip yelling at me. Disrespectful. I will not be going back and I DO NOT RECOMMEND TO ANYONE! Not to mention the other countless bad reviews they have received from others for bad customer service I wish I had read the reviews ‍ I just want my money back or a new paint I tried to write a letter to BBB but they aren't even accredited by them. SHAMEFUL. PLEASE TALE YOUR MONEY ELSEWHERE! If I had the option to give negative stars I would ! Attached is the paint that he sold us that was used in comparison to the untouched ones that he he sold us on the same day read more

Sam's Shoe Service - Shoe Stores Near Me - Southfield, Michigan

He did a great job. Sam is a very nice guy and very personable. I had them resole two pairs of boots. I used my Yelp checkin offer and received an additional 15% off. They were done in a few days as promised and they did a fantastic job. I need to get a zipper repaired on them next. I know it sounds funny but l thought I had lost my boots forever. I had stashed them in the back of my closest because I gave up trying to get them fixed. I took one pair here initially to do a trial run. And when I got them back. I knew I found a great business!! THANKYOU SAM!! He joked about his commercial I said I'm sorry I only have a Roku and no cable but that man has charisma!! read more

Don't waste your time or money. They get your shoes knowing they can't repair them just to get your money. Arrogant and rude I will never do business with this place again. I wouldn't buy a can of shoe polish from this place read more