I needed my mother of the bride dress that was wrinkled to be steamed. Teresa was so friendly and…read morehelpful. She Will go the extra mile for you.

I absolutely enjoyed my experience at this cleaners. I had a bridesmaid dress that got grease/oil…read moreon two days before the wedding and I ended up bringing it to here and they cleaned my dress perfectly for me. I'm very grateful.! Arlinda is amazing and was super kind

Very quick measurements and a successful and quick turnaround on my tailoring needs!…read more After purchasing my suit at Todd's next door, I came in here since I was fully dressed already to get measured for what needed to be tailored a bit. I needed my pants taken in and my sleeves of my jacket brought in a bit. Measurements were very quick and I was given a date of two weeks later. I was offered earlier but I was months out from the wedding so I was in no hurry. Someone before me needed their suit within the week so I hope I helped a bit by sending myself to the bottom of the list. When I picked it up, I was asked to go in through the Dry Cleaning entrance. I was given my suit, tried it on, and if I had any questions or concerns, to ask the woman working at the front desk. All fit perfectly so I packed it all back up and left. Great price too! I think I paid only $70 for an expert tailor job.

They were super quick with tailoring needs! Super friendly staff as well! We needed pants tailored…read moreby the following weekend (we bought the suit on a Friday) and they were done tailoring by Wednesday!

I have taken many jackets, dresses, pants and cashmere sweaters here in the past…read more It's a very standard cleaning process and their turnaround and prices are reasonable too. It's also an easy and convenient, they have their own parking lot, despite it being located on Main Street.

LIVID!!!! My very first time using this fry cleaner and LAST!! I dropped off two coats and…read moreREQUESTED dry cleaning since they are supposed to be a dry cleaning service. One of my coats were white. What happened?!?? They don't follow request and chose to machine wash my coat leaving the black areas of the coat to bleed all over the white parts!! Newsflash: I didn't bring a coat to the cleaners to be machine washed! They call to let me know by asking where did I get the coat?? What does it matter?!!? It was a Marc Jacobs coat! Why can't you take care of clothing properly??? Since that's ur business!!! I will never use this service again. I only wore the coat a handful of times. They ruined a perfectly good coat. I'm so disgusted they can't do their job!! I'm

If I could give 0 stars I would. I tried them out because of a Referlocal discount by Metro Times…read more They are high priced compared to other cleaners. They do not dry clean on premises and I received my clothes back DIRTY! Not a place that I will go back to. I'd rather try my luck at Dryel sheets 1st.

I took some clothes there earlier in the month. Their hours claim they're open at 7am during the…read moreweek. At 7:45 am on the appointed day I stopped by to pick up my clothes....CLOSED. A week later I went back at about the same time of day....CLOSED. That same day I called around 8:30am, no answer. Finally around 11 there was someone there. My closed were properly cleaned, but that doesn't do me any good if I can't get them back. I really had to work to give the proprietor my money. I know several people who have had similar experiences and worse, but I'll let them divulge the details if they want to. In the meantime, I'm no longer a customer.

After being referred to take my dress here I was extremely disappointed. I dropped my wedding dress…read moreoff in September and was told it would not be a priority item and would therefore not be ready until late December. Fine, I did not have a problem with that. Upon picking up my dress, there was very noticeable discoloration on my buttons on the dress. The owner reached out to me 5 days later with no real good explanation or solution. After I provided the idea of getting replacement buttons from the designer he said "well 99% of the time that's not possible". I went ahead and asked the shop I bought my dress from if I could anyway and I was indeed able to get replacement buttons. It's now February and buttons will not be in until May. I asked to pick up my dress and get reimbursed for the buttons and the replacement of them done by my seamstress who recommended them. They said okay - with no other compensation. I asked if they would do anything else for me and they did provide a credit of $100 on a $350+ service. When finalizing the reimbursement, they let me know they had already removed all the damaged buttons from my dress which really disappointed me. I picked up my dress and will be handling all the repairs on my own. It was disappointing I had to ask for and tell them what they should do without being offered anything from the beginning. If I would have preserved my dress I would have never seen this issue until decades down the road. If you preserve your dress with them I would make sure you inspect the dress after it is cleaned before you lock it up in a box. Will not return. They got 2 stars for prompt reply on communication.

Initially, I'll admit--I was impressed. The services, the organization, the professionalism--it all…read morelooked great. However, you really see the true colors of a business when you have a complaint. That's when things changed. Once I raised a concern, the friendliness disappeared. Instead of accountability, I was met with defensiveness and blame--all because I questioned the pricing of my garments. As a customer, I expected professionalism, not accusations. It's unfortunate, because we had planned to do a lot of business with them. We buy quality pieces and often choose to dry clean them to maintain their condition. That doesn't mean we're unwilling to pay--but we do expect fair pricing. We dropped off about 10 items--mostly dresses, pants, and shirts. No printed estimate was provided, but I received a text saying the total would be around $200. That seemed a bit higher than some other cleaners, but I accepted it. I was told when the items would be ready, and I even said there was no rush. I stood there as the employee inspected and accepted each item. Later, they pushed the pickup date, which didn't bother me. But when I arrived, the bill had jumped to over $300--$346 to be exact. I was shocked. These were standard items, all of which I've had dry cleaned before without this kind of pricing. I asked for a manager. I was told the owner wasn't in. Ironically, the "manager" was the same man who had been so warm and friendly during drop-off. Now, his tone was cold and dismissive--as if I was wrong for questioning the charges. Two dresses alone cost $100 to clean--$50 each. One had a few rhinestones, and the other had some sequins on the shoulder. Neither was stained and both had only been worn once. One of the dresses cost $20--they were now charging more than twice that just to clean it. The other was a vintage piece with a simple patch of sequins. Nothing complicated. Then there was my husband's silk Versace shirt. They charged more because it was Versace. I was told the name warranted a higher price. That made no sense. It's a silk shirt, and should be treated like any other silk garment. I've already paid for the name--I'm not paying for it again just to get it cleaned. What made it worse? My husband also dropped off a Limited Edition Robert Graham shirt--covered in beading and worth several hundred dollars more than the Versace shirt. Yet they charged less for that one because they didn't recognize the name. That's when we realized: they charge based on what they think they can get away with. The last straw? They charged $8 to clean a small polyester handkerchief. My husband was furious. He called to ask how they determine their pricing. Suddenly, the "manager" became the "owner"--or maybe he was pretending. Either way, he dodged the question and got snippy. One of my t-shirts was returned covered in white lint--it looked awful. Had I not checked it before getting home, I would've been even more upset. They expected nearly $400 from us and were willing to return something in that condition? Unacceptable. My husband told them we wouldn't be returning and that we'd be writing a review. A fair price for good service is fine--we're happy to pay for quality. But we will not be hijacked at the dry cleaner. That's just bad business.

Very great service highly recommended. I needed my clothes to be dry clean the same day American…read moredry cleaners made that happen in three hours thank you so much.

Fast service and welcoming smile. It was nice to meet the owner and get a great customer serviceread more

I haven't had my clothes cleaned here yet; however I plan to do so. I used their alteration service…read moreand was completely satisfied. I don't want to go into a lot of unnecessary details, because I can get my point across without them. Their customer service is spectacular! Better than any I have experienced since moving to Detroit 6 years ago. I mean ChickFilA type of service (which is consistently amazing no matter what part of the country you are in)! I will continue to use this cleaners.

I love this place! My clothes are always handled with care and ready on time. Also the reminders…read moresent to inform me when my pickup is ready is great. Definitely a fan

Amy saved my trip "back home" to Bham! I came into town for a wedding and my very fragile silk…read moreblazer ended up with some variety of perfume spillage from my suitcase. It is the day before a holiday weekend and also the day after a huge storm where many lost power, so businesses were closed. In a panic, I ran to Douglas Cleaners, hoping they could save the day. And guess what? They did! Amy made a point to get this done quickly and efficiently and she got all of the perfume out. A miracle and so appreciated. Great service from a clearly well run business! Thank you!!

Awesome service friendly staff and the text u when your stuff is ready highly recommend this placeread more

Amazing service and quality of craftsmanship. I cant recommend said shoe repair enough. I trusted…read moreMichael with my tabi's and he did an incredible job. wish i could give him 6 stars.

I brought in a 14yr old pair of steel toes and I was greeted with "you need a funeral home for…read morethose?!" Yet, 7 days later they look new! New full rubber soles, shined, clean, and balanced. Saved $300 with not needing to buy a new pair. Very happy with results.