After being referred to take my dress here I was extremely disappointed. I dropped my wedding dress off in September and was told it would not be a priority item and would therefore not be ready until late December. Fine, I did not have a problem with that. Upon picking up my dress, there was very noticeable discoloration on my buttons on the dress. The owner reached out to me 5 days later with no real good explanation or solution. After I provided the idea of getting replacement buttons from the designer he said "well 99% of the time that's not possible". I went ahead and asked the shop I bought my dress from if I could anyway and I was indeed able to get replacement buttons. It's now February and buttons will not be in until May. I asked to pick up my dress and get reimbursed for the buttons and the replacement of them done by my seamstress who recommended them. They said okay - with no other compensation. I asked if they would do anything else for me and they did provide a credit of $100 on a $350+ service. When finalizing the reimbursement, they let me know they had already removed all the damaged buttons from my dress which really disappointed me. I picked up my dress and will be handling all the repairs on my own. It was disappointing I had to ask for and tell them what they should do without being offered anything from the beginning. If I would have preserved my dress I would have never seen this issue until decades down the road. If you preserve your dress with them I would make sure you inspect the dress after it is cleaned before you lock it up in a box. Will not return. They got 2 stars for prompt reply on communication. read more

Janet Davis Cleaners - Discolored buttons after cleaning - Dry Cleaning Near Me - Berkley, Michigan

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Initially, I'll admit--I was impressed. The services, the organization, the professionalism--it all looked great. However, you really see the true colors of a business when you have a complaint. That's when things changed. Once I raised a concern, the friendliness disappeared. Instead of accountability, I was met with defensiveness and blame--all because I questioned the pricing of my garments. As a customer, I expected professionalism, not accusations. It's unfortunate, because we had planned to do a lot of business with them. We buy quality pieces and often choose to dry clean them to maintain their condition. That doesn't mean we're unwilling to pay--but we do expect fair pricing. We dropped off about 10 items--mostly dresses, pants, and shirts. No printed estimate was provided, but I received a text saying the total would be around $200. That seemed a bit higher than some other cleaners, but I accepted it. I was told when the items would be ready, and I even said there was no rush. I stood there as the employee inspected and accepted each item. Later, they pushed the pickup date, which didn't bother me. But when I arrived, the bill had jumped to over $300--$346 to be exact. I was shocked. These were standard items, all of which I've had dry cleaned before without this kind of pricing. I asked for a manager. I was told the owner wasn't in. Ironically, the "manager" was the same man who had been so warm and friendly during drop-off. Now, his tone was cold and dismissive--as if I was wrong for questioning the charges. Two dresses alone cost $100 to clean--$50 each. One had a few rhinestones, and the other had some sequins on the shoulder. Neither was stained and both had only been worn once. One of the dresses cost $20--they were now charging more than twice that just to clean it. The other was a vintage piece with a simple patch of sequins. Nothing complicated. Then there was my husband's silk Versace shirt. They charged more because it was Versace. I was told the name warranted a higher price. That made no sense. It's a silk shirt, and should be treated like any other silk garment. I've already paid for the name--I'm not paying for it again just to get it cleaned. What made it worse? My husband also dropped off a Limited Edition Robert Graham shirt--covered in beading and worth several hundred dollars more than the Versace shirt. Yet they charged less for that one because they didn't recognize the name. That's when we realized: they charge based on what they think they can get away with. The last straw? They charged $8 to clean a small polyester handkerchief. My husband was furious. He called to ask how they determine their pricing. Suddenly, the "manager" became the "owner"--or maybe he was pretending. Either way, he dodged the question and got snippy. One of my t-shirts was returned covered in white lint--it looked awful. Had I not checked it before getting home, I would've been even more upset. They expected nearly $400 from us and were willing to return something in that condition? Unacceptable. My husband told them we wouldn't be returning and that we'd be writing a review. A fair price for good service is fine--we're happy to pay for quality. But we will not be hijacked at the dry cleaner. That's just bad business. read more

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It seems like my garments shrink whenever I get them dry cleaned here... prices aren't transparent, average cleaner

The young lady with the mouse earrings is amazing and professional. I can't say that about the bald guy who is very rude, and the lady with glasses, who is dishonest and also lacks customer service skills. I won't be back after being loyal to JD for the last few years. read more

My wife and I have taken all our higher end clothes to Janet Davis for a few years. Let's face it they are not cheap. Recently I took my Burberry polo shirt to be clean, it came back discolored. When I showed them the shirt they said it wasn't supposed to be dry cleaned. So they said they weren't responsible for the discoloration. I would've thought a cleaners should check and double check. I will never go back to Janet Davis again and won't recommend them. read more

The shirt cleaning is great, but the service is terrific. Andrea is the reason I visit Janet Davis weekly. Her gracious professionalism is a breath of fresh air. Thank you Andrea! read more

My husband and I got married in May 2023 and dropped off the wedding dress and suit a few days after the wedding. I should note that we don't often dry clean our garments and if we ever need to in the future, we will certainly not take them to Janet Davis. At the time of drop off, my husband's suit was expected to be ready for pickup within 2-3 weeks and I was told that my dress would be ready for pick up after Labor Day in September. I should note that my dress is fairly simple, it's a satin slip dress with no embellishments and I asked for a basic clean and steam, I did not get a preservation package. I asked why the dress cleaning would take so long and was told it's because many brides get their dress cleaned before the wedding as well, so my dress was sent to the back of the line for cleaning and would be pushed further if dresses were brought in with a wedding date sooner than my pickup date. This was really surprising since many dry cleaners have a 2-4 week turnaround even for special items. You would think that the longer you wait the more difficult stains will be to remove and priority would logically be based on drop off date. The main issue started with my husbands wedding suit. It was a lovely sage colored suit with matching sage shell buttons. Shell buttons are fragile and sensitive to heat and dry cleaning chemicals. Janet Davis did not take the time and care to remove or protect the buttons prior to cleaning, so all of the buttons on his suit broke. The negligence was very disappointing since this is such a sentimental item. About three weeks after we dropped off the suit, Janet Davis informed us that the buttons broke and that they were looking for replacements. Communication was very inconsistent from there. They said they would send photos of replacement buttons but never did. If we wanted to get an update and see the buttons they picked we had to stop by in person. We live 30min away so this was very inconvenient. We returned to the shop 3 times to look at buttons that absolutely did not match and left empty handed. They insisted that they couldn't find a suitable match for the original buttons but even I was able to quickly search and find a better match online. My husband returned to the shop once more this week (August) to finally pick up the suit. The buttons look nothing like the originals but at this point we are tired of going back and forth with Janet Davis and we've accepted that if we want matching buttons we'll have to do it ourselves. I should note that Janet Davis did refund the cost of dry cleaning the suit. While we appreciate it, we are still disappointed they didn't try hard enough to return the suit in its original condition. I received several messages about reviewing our experience. I rated our experience as 1 star and received a popup that said "leave a negative review here", so I clicked that link instead but it nothing happens. Beware, their reviews are likely inflated and they make it difficult to provide negative feedback. I'm posting this review on Yelp instead since I'm sure it would be removed from their website. read more

For anyone looking for reasonably priced dry cleaning please look somewhere else. A woman's blazer runs $14, women's pants are $12. You can find more affordable dry cleaning at either New Magic Drycleaning in Royal Oak or Rembrandt, for blazers they charge around $9 and pants are $6.50 to $8. read more

The best dry cleaner ever. We've lived in the area for 30 years and have tried many others. They do a great job, they are nice, reasonably priced and provide great service. read more

Total scam! Seriously. As a father of a girl who needed her high school her white formal dress cleaned, this place is outrageous. Because the dress was purchased as demo at a boutique, they called it a 'wedding gown'. Tried to charge my wife $170 to clean it, even though it is not a wedding gown and never worn. Kept saying place of purchase decided price. Counter girl kept going in back to speak to the owner, but the owner never came out. Jerk! Kept trying to up sell a wedding gown box package for serious $$$, but my daughter needs this dress to wear. Said it would take 2 and 1/2 months, but then begrudgingly said could be done in a month. When my wife asked how much to clean her dress for the formal, it was only $30, because it was not a wedding gown, despite being more ornate. After getting pissed, my wife left and called the bridal dress cleaning shop in Grosse Pointe. They said $30 and done in 2 weeks. I don't know what scam the wedding dress industry pulls on brides, but this is at the heart of the scam industry. As an elite reviewer, I never rant. This place deserves a negative rant. I just wish I was there to tear the owner a fresh one in person. I may even go there to do so. Terrible business so please avoid. read more

I took my wedding dress in for a steam and press with only 3 weeks to go before my big day. I was a little stressed as they hadn't cleaned the dress prior to resale (bought it consignment) and the cleaners at janet Davis went above and beyond to make sure that it was spotted and looked perfect. They were so kind and understanding of short time frames and even did the spotting for free in light of the fact that they were unsure if they would be able to get it done on such short notice. Such kind people, I couldn't say enough good things. read more

No doubt JDs is one of the priciest dry cleaners around but if you want something done right.... I can't fathom the idea of dropping off my most expensive garments at a $2.29 cleaners in fear of them botching the job and ruining a piece of clothing I love. So for those special items that I plan on and want to last a lifetime, I bring them here every few months to freshen them up. It's around $9 to clean a pair of slacks, yikes....but I'd rather be safe than sorry. That said, you likely won't find someone doing a finer job. read more

We were in Detroit for a wedding and were staying at a friends house in Berkeley. We looked up the closest cleaners and it was Janet Davis. When I stopped by Thursday evening I spoke with Bree and said we had a shirt, a pair of pants and a dress that needed to be pressed and steamed but we needed them by noon the next day. She checked make sure it could be done and the next morning at noon all three items were done. Service was excellent.! If ever we are in the area again we will definitely use Janette Davis cleaner because they far more than exceeded our expectations!! read more

Terrible customer service and support, will not be returning!! Did not get out spots requested, so they said bring it back for a redo, which I did. Said it would be done my Monday, but got text stating it would require "wet" clean, do we have your permission...........YES, but no acknowledgment from them. I called Monday at 6:25pm to talk with someone and no answer after several tries. I also sent a couple text, still NO reply!! Called Tuesday morning and talked with somone, Jenna, who said some should have told me the down jacket would take several more days!!! NO, on our way out of state and needed the jacket. The lady on phone said there is currently a lot of "miscommunication" between front desk staff and actual cleaning folks in the back! You can say that again, will try someone else when I get back!!!!!!! read more

We could not be happier with the service provided by the Janet Davis team! We recently become customers and have had an absolutely flawless experience thus far; extremely easy scheduling, accommodating pick up and delivery, and the quality of work has been perfect! I have found the prices to be phenomenal value for the services provided. Quality of service is impeccable...In addition to being perfectly clean each piece was stored appropriately in clothing bags with individual tags printed to identify each item and the designer; the team even cataloged a chapstick I left in my winter work coat. I love the app which makes scheduling and communication an absolute breeze. I'm very grateful for the impeccable service and look forward to working with Janet Davis and team for our dry cleaning needs. read more

They do great work on my St. John suits and skirts. They always look so much better after a cleaning. Price is good. $18 a skirt $25 and up for jackets but well worth it. read more

I got a letter from Kyle Matthews ("fanatical master cleaner at Janet Davis") saying " all I want to hear from you is... complaints" so hear goes. I have been going to Huntington and decided to try Janet Davis a try because its supposed to be the most high end cleaner in the area and I had a high end Givenchy dress shirt that I spilled a smoothie on. This was the first cleaning for the shirt and my first time trying Janet Davis. First they forgot to deliver the shirt and I had to call in and ask what happened to my shirt and the lady apologized and delivered it the next day. Easily Forgiven. However when I got the shirt back, the service might as well been the 1$ dry cleaning down the street. While most of the stain was gone there was still a stain on shirt that they appeared to have missed. More so on the edges of the collar and sleeves, fading was occurring. I have given shirts countless times to huntington and fading has never occurred and after this shirts first clean, fading occurs? Doesnt make sense. When you pay $10 to clean one shirt you expect better service and at least if they were having problems with a stain they should have made a note of informed me. I am going to stick with huntington which is cheaper and does and infinitely better job... Hope you like my complaint Kyle. read more

I recently started a new job that requires business attire every day, and as such, my dry-cleaning needs suddenly went through the roof. I picked Janet Davis because they offered (and I think maybe still do) to clean business suits for free for people who are unemployed and have job interviews. My husband was in that position a few years back, and we really appreciated a company that gives back to the community. So it was off to Janet Davis I tripped a few weeks back, with two pairs of pants in tow; one for a simple cleaning and another that needed lengthening after someone did a hack job on hemming them (I got second-hand designer pants at my SalArmy Boutique, of course). They do offer a pick-up/delivery service, and I might take advantage of it if Janet Davis wasn't on my way to work anyway. First thing in the morning, even during rush hour, parking is a breeze...I can't say that about Saturdays, but I'll get to that in a moment. I explained what I needed and was in and out in about three minutes. For standard cleaning it does take several days (this isn't a quickie one-hour place) so you have to pace your dry-cleaning out accordingly. When I picked up my pants, I was beyond pleased. Both pairs looked brand-new, and the pair I'd had lengthened (with almost zero selvedge left to work with) was done beautifully. Yes, the pricing is a bit higher than you'll pay at other dry cleaners or tailors, but for the convenience, quality, and friendly staff, I'm quite happy to pay it! One word of caution...I won't knock a star off since it isn't their fault, but I'd advise against visiting on a Saturday. Westborn Market is right next door (they pretty much share a parking lot) and although Janet Davis does have spots strictly reserved for their patrons, you still have to back out into a row of hostile road-raging Marketeers all fighting to get onto Woodward. Park in front (not on the side) to avoid that potential deathtrap. Definitely two-thumbs up and a hearty recommendation from me...especially after I got a postcard in the mail a couple of weeks later offering $10 off my next order if I completed a simple online survey. Yes and please, Janet Davis has a loyal customer in me! read more

Liking the retro sign and being new to the area, my husband and I decided to give this cleaner a try. Fast forward a few days and we go to pick up our stuff. That's when we just about lost our minds when we saw how much our bill was for a few button down shirts, a sweater, a pair of pants, a scarf, and a winter coat. $100+. We lived in downtown Chicago and DC (where we both wore suits several times a week which produced a ton of dry cleaning) and never experienced prices like this. Anywhere. Everything looked fine which is why I'm giving two stars, but the exorbitant pricing is ridiculous. I left feeling like an idiot for having spent that much. Embarrassed even. Fingers crossed the place next door is decent. They've got a cool sign too. read more

Customer service is excellent. My shirts and pants always come out clean and renewed. Their prices are typical of the industry. read more

Recently moved to Royal Oak and needed a dry cleaner. After a couple attempts at other cleaners, I settled on JD. Very happy that I did! I haven't been impressed with services I've used in the past, but this is the FIRST dry cleaner that I have been satisfied with quality of their laundering, especially of my white shirts. Are they more expensive than others? Yes! But what good is paying $.99 per shirt for dry cleaning if you're not happy? Paying for unsatisfactory service...now that's a waste of money! I highly recommend JD. read more

Their prices are very high and quality is quite poor. My clothes were wrinkled and had a faint smoke smell to them.

I found their service to be very poor and their pricing is far higher then everyone else on Woodward - you are better off heading next door to Clairmont. read more

What a find! Their prices are incredibly competitive and my clothes and sheets are delivered in the manner that Fishburns of Dallas used to deliver my parents' cleaning to our home in the 60's - very carefully handled and service that you just don't see anymore. My sheets were so soft and perfectly pressed. The first day I got my cleaning back, I got an email asking me how everything was and was there anything they could improve on. They deliver/pick up twice weekly for free or less often, whatever you need. I've been looking for a place like this for years! Thank you Janet Davis Cleaners! read more

Anything domestic I despise...(except making brownies), so of course you gotta love a Dry Cleaner that delivers your clothes and bills you monthly. I don't use Janet Davis that much, in fact, it's been a minute since I lived in Miami for two years, but the building never changed and the service (last time I checked) remains great. If you want to preserve a wedding gown or anything of value, I would definitely suggest entrusting them to clean it for you. They advertise greatly...and they are also fairly more expensive than your average dry cleaner. read more

Janet Davis Cleaners - Dry Cleaning Near Me - Berkley, Michigan

Nobody and I mean nobody provides a product like Janet Davis Cleaners. Not only do I get great service from everyone even the owner himself David generally is at the counter helping and very courteous to everyone. With respect to the services they provide they stand out way ahead of the rest. I worked in this industry for years when I was younger and I will say that there is no one else out there like Janet Davis Cleaners I highly recommend them to anyone and everyone. They truly care about the product they produce and they're always looking to be a step ahead in the industry. Great work Janet Davis Cleaners. read more

Worst experience ever. Took my wedding dress there. They held it for 4 months and didn't let me see it before they boxed it when I specifically asked to do so. They claim they told me there was a two week window for me to view my dress. Never told me that. Then they tried to blame their mistake on me. read more

i was floored when i received a hand written thank you note thanking me for my patronage. The service is impeccable, as well as their dry cleaning. They were able to take out the mystery spots on all of my husband's silk ties. They are more pricey then other dry cleaners in the area but well worth the cost. They have definitely have a repeat customer. :) read more

I have tried and will now STAY AWAY from Janet Davis cleaners. They destroyed the pearl buttons on two brand new shirts, replaced them with plastic and didn't think they needed to tell me. They gave me a 30 dollar credit after I pointed out the problem. They are ridiculously expensive in my opinion. read more

These are my people. You get what you pay for. I don't take everything here, just my precious babies that I don't trust to anyone else. This dry cleaner is top notch. We live 20 minutes away and I will drive here just to hand them my special items. They will NOT disappoint- read more

I received a thank you card from Kyle Matthews wanting to know if there is anything he could do to for me in the future What he can do is review his YELP profile for the company and then reach out to those concerned to address their issues. read more

I came here at the last minute with a terribly wrinkled flower girl dress and the staff was very friendly and helpful. I picked it up the next day and it was perfect. I rarely get things dry cleaned or pressed, but this is the place to go when I need it. read more

I just switched dry cleaners, from another nearby dry cleaners who shall remain nameless. I have to say, I am EXTREMELY HAPPY, and I am wondering why I did not switch sooner. Finally, my clothes are being pressed and returned the way a request. I am a mom of 2 kids, under 3. My clothes, work and non-work related take a beating. I have to wear women's suits and dress shirts to work; all are returned perfect - the fit, the feel is great. They get out formula, and other yucky baby things - and the material is left unchanged. Totally a different experience from my other cleaners who would try and lift stains and lift the color out - Janet Davis is trained well. I recently had a cocktail dress cleaned there as well. Had champagne that spilled on silk. After going to 3 dry cleaners in the area, who warned me of color change and wanted to me sign I waiver, Janet Davis lifted the mark with no problem. I encourage anyone and everyone to go here - they know their materials and how to get your clothes back to new. read more

They have caused irreparable damage to many items throughout the years. Mind you, the damage was blatantly obvious. However, they'd pretend like nothing was wrong. Their "amends" is lacking and/or non-existent. The last straw was when an associate flat out lied to me and pretended our prior conversation about a damaged item never happened. Wow. Also, the manager does NOT return phone calls nor does he attempt to remedy issues. Cowardly and unethical in my eyes. Over-priced to boot. I just switched to Huntington Cleaners; I should've years ago. read more

Janet Davis is the #1 dry cleaner, They are committed to providing the best quality dry cleaning . Did I say same-day service and free pickup and delivery !!!! Janet Davis has quality dry cleaning and excellent customer service, I can count on. I love this dry cleaners .I would not go anyplace else. - dry cleaning - all the clothes are prepped and bagged with care. They've been able to remove virtually every stain I have thrown their way. - laundry service for shirts - French cuffs folded and "clipped" and hung on hangers - hemming, repair, button replacement I appreciate the little extras... There is parking right in front , Obviously I can't say enough positive things so I will end it read more

I have not been able to get to my long time dry cleaners because of location and needed to find one I could trust. I have actually seen Janet Davis on Woodward Avenue for years but for some reason I thought there specialty was uniforms. I had some skirts that are fairly expensive and wanted to take them to a good cleaners. I figured that if Janet Davis had been in this location for a lot of years, "she" must be good. I took the skirts there and will definitely return. read more

Had a mishap with having my garment ready in the time promised, but this place went above and beyond to remedy - including having the owner drop it off himself. read more

Not my "normal" dry cleaners but believe it or not a referral from my normal dry cleaners for a specific "coffee" and "lipstick" stain on a brand new formal dress only worn once. The dress itself did not need to be dry cleaned but the owner was quick to remove all the stains and allow me to leave within 10 minutes with my beautiful, new now stain free dress. WOW! Talk about incredible customer service. Did I mention that he didn't charge me? And of course I would have paid whatever it would have been. THANK YOU! Our new go to place for all our formal attire cleaning and anything that needs to be professionally cleaned. read more

My daughter wanted her baby girl to wear the same christening gown and hat that she had worn 41 years ago. This gown had been in a plastic bag in a box all those years. I had not preserved it as I never expected that it would be worn again. Therefore, it had yellowed in places and had an overall "tired" look. Janet Davis Cleaners returned it to its original white ... it looked brand new and was absolutely beautiful! We could not have been more pleased. Also a note about my interactions with their personnel. Everyone was very friendly, cordial and took care of business. I had made initial contact via email to inquire about having this gown cleaned...the cost, etc. Kyle responded very promptly to more than one email and was very thorough with all the information I requested. read more

I would NEVER return to Janet Davis Cleaners and I tell EVERYONE who values their clothes to avoid this dump. Janet Davis RUINED my favorite J Crew skirt by leaving a bleach spot in the front center when they tried (and failed) to remove a small stain that was barely noticeable. When I told the woman at the counter, she casually remarked "Oh, they'll refund your $10." REALLY??? WTF! I don't care about the $10. She wouldn't even give me a refund when I showed her the bleach spot! She told me that she would "have to talk to the owners." Again, WTF!!! REALLY??? Someone ended up calling and they informed me that I have a $10 credit. Wow, thanks. That really helps after ruining a skirt I had $175 invested in, including tailoring. I thought "and WHY would I bring in more of my favorite clothes when Janet Davis cleaners has already demonstrated that they can't be trusted to properly care for my garments?" The second skirt I had cleaned was returned to me with so much cleaning solvent that I literally could not work the zipper. I resorted to using wax to loosen it up. I'm glad I didn't trust this cleaner with more expensive items. My co-worker was a faithful customer until I shared my experience. She no longer trusts her clothes to Janet Davis. I hope Janet Davis goes out of business--they are one of the worst cleaners I have ever used. read more