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Sam's Electronics

4.7 (12 reviews)
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3 years ago

Garbage work for overpriced repair job I had to get redone after not even t long after

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Review Highlights - Sam's Electronics

Vizio Support was not very helpful since the TV was six months out of warranty.

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Norman's Electronics & Appliance Service

Norman's Electronics & Appliance Service

(45 reviews)

Norman's made a house call to repair our 75" Sony XBR 4K TV. During the call they determined the…read moreTV had self destructed. Apparently the large amount of back lighting on this model is integral to the main panel and cannot be repaired without replacing the whole Panel which is cost prohibitive. The TV had totaled itself. Problems started trying to get Warranty remuneration. The Warranty finally did remunerate a bit over 90% of the value of the TV, but it required over a month of sending more and more information to the Warranty Co. - VISA Card Benefit Services. Norman's was extremely patient with this process and three times helped with additional information or reformatting the previously provided information into the format the Warranty Co wanted. Without Norman's patience and help we never would have received the Warranty Remuneration. We appreciate their accurate diagnosis, patience, and professionalism.

I also had a Denon integrated amp that started the "power down due to overheating or something"…read moreerror about a year after I bought it, and they had me send it to Normans. Right off the bat communication was lacking. I waited about a month before calling to ask if they had gotten it which they had. When I sent my equipment in, I filled out a lot of of paperwork describing exactly what had happened. When I got a call from the technician he had obviously not read any of it. He said "works for me, if it aint broke i cant fix it". He suggested trying different outlets which I had done. I mentioned that I had seen many instances of the exact same symptoms online and they were often fixed. He said he had been working there for years and never seen that happen. (google denon PMA 800ne blinking red light automatic shutdown). I asked if he didn't mind please take another look and he was rude but said ok. Then he put my equipment on a bench plugged in for a few months during which I didnt hear anything. Thats what I was told anyway. When I called Denon they told me "the guy said nothing is wrong sorry" and thats it. I asked if I might have my stereo back in that case and they ignored me. I finally out of nowhere did get it back, and when it arrived there was cuts over and around every case screw where a knife or wrong screwdriver appeared to have been used. It was covered in white dust or something and the cord was so tightly wrapped i was surprised it got power at all. I took pictures of this and video of testing it. I plugged it in and blam immediate shutdown. I took it to another plug in a different room and it lasted a little longer then same. In fairness to them I called and was told to have my power checked and I did not get my power checked. It did run for over a year on that same power but maybe it was too low and at the repair place they used a power supply with very clean power or something i dont know but by this point i was done. I had wasted a lot of time on this even outside of dealing with what I described.

Sam's Electronics - electronicsrepair - Updated May 2026

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