Shopping here can be really hard because it is always super busy. Sometimes it is hard to find parking too. The best part about having the app is that you can scan and go and keep track of what you are buying. It also means that you can avoid the dreaded long lines. Every since I got the app, I can quickly go in and out. We do love stopping at the food court. They also have super long lines but you can order ahead on the app. The food is super cheap and yummy. Overall we have found really good deals on items at this store. Using the app will make the experience so much better. Their gas prices are amazing too read more

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How can you go wrong with Sam's Club! I buy bulk toilet paper, paper towel, Kleenex and beverages. The problem is getting out of here without buying things you DON'T need!! I often buy my gas here too because the prices are always lower than anywhere else around! read more

Sam's Club - Wholesale Stores Near Me - Utica, Michigan

This is my favorite club in Metro Detroit! The 20 dollar membership is the best offer going!

This Sam's Club is an overall pretty nice location, great if you're in need of items for parties , monthly groceries, etc , however the store can be a little hard to navigate and the floors are in moderate condition , but the staff are incredibly helpful and understanding , in which making up for the hard navigation. read more

Great place for all things vegan was able to grab a lot of vegan snacks Greta trip clean store and friendly super helpful staff 0/10 Jan at self checkout watched me scan a torn pack of 280 cups and miss piggy has the nerve to tell me she couldn't have someone bring me another one while I continued to ring up my basket which was cruel and completely against sams club policy because I actually used to work there so I know that wasn't proper protocol. Then we bought this big camp chair that I asked before purchasing if someone could assist me with loading into my vehicle I waited with my two kids for ten minutes before saying forget it and doing it myself what a horrific experience that I only believe was my experience because I am a black woman which really sucks because I enjoyed everything but my experience with the staff . I'll never be back and again that sucks because you pay for this membership and should be happy at any location read more

Sam's Club - Sam's club trio for vegan options - Wholesale Stores Near Me - Utica, Michigan

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Only one cashier open and 30 plus people in line. Works walking around but management chooses to only open one register. Haven't been here in awhile and won't be coming back. read more

I had an Egift card from Sam's club that was a reimbursement for a pair of eye glasses purchased from Sam's club. I had used the egift card several times when it was not being any longer accepted. The store employee said it was being declined because the balance of the card was 0$ . I had just used the card a week before and the receipt said there was $176 balance after that purchase. After speaking with the store manager and several phone reps for Sam's it was determined that someone in Texas made an online purchase using my club membership and my egift card to drain my card of the $176. Sam's clus said there was nothing they could do and I am out the $176. Seems to me that this was Sam's clubs fault for not verifying the fraudulent purchase How someone got my Sam's club membership number, my egift card number and the pin required to use the card could not be explained. Sam's club says that's to bad for me. Real nice customer service. Robert Kudrycki read more

Whoever runs the store needs to open their eyes, never saw so much laziness in my life so many people standing around doing nothing I count at seven people standing around by the cash registers by one person was running the food court why can't anybody help this poor girl and by the time we got up there 10 minutes later, we were going to grab an ice cream and she says the ice cream machine is down. So why can't any of those lazy people that are standing around doing nothing make a sign up also was walking around the store. I can't believe how much empty product is in this facility. I go to Costco and everything is full. If they don't have anything, they put something else. I never saw so much laziness in the store this store has potential. Maybe they should should take notes from Costco their food court runs like a top nonstop. The whole facility runs like a top you go to Costco. There is so much help. Everybody is working not standing around. What does that tell you read more

I'm a Costco customer, have been ever since my first child which has been nearly 15 years now. I often find my green with envy over the Sam's Club photos posted on Yelp, especially of the sushi pictures. Well, as of today, I no longer have to be jealous. I'm official a member. Do I get a "Members Only" jacket now??? LOL The sole reason I joined, as I'm still a Costco member too, is because it was Free. And who doesn't like Free?? They send out a coupon in our local Valupak for a Free $45 Gift Card, when you purchased a $45 membership. That's a deal in my book, and reason enough for me to sign up. Ethan, the member employee was friendly and quick signing me and my hubby up for a joint membership (even though he wasn't with me at the time). He gave me my temporary paper membership and my $45 Gift Card and I was off exploring a new wear house. I'll be honest, I wasn't too overly impressed or excited about anything they carried. Nothing grabbed my attention bother than the gallons of milk, which were only $2.22, and I did purchase 3 at that low price. I love the sushi platters they have, and the great variety and low prices. I did not grab any today but most certainly will in the future, either for parties or just for a appetizers before dinner. Some things seems better than Costco and some things didn't. We've had their fresh made chicken pot pie in the past and I will say, it was really quite good. Cheese prices were great and in line with Costco. Sam's had a few more options I am looking forward to trying. I didn't browse the liquor, beer or wine, but plan on it next visit. Overall, I'm glad I joined and am certain I'll visit often in the next year. I'm happy that I was able to finally join- and at no cost either. That's a great deal! Checks out was very quick. I wasn't overly wowed by anything and for my first real visit it was just a 3, but Ethan bumped it to a 4 for me. I will say this- I love the food court for their giant soft pretzels, frozen Icees and frozen soft serve yogurt. At $1 each I'll never pass up these deals when I come. I didn't get my "Members Only" jacket, but maybe there're going to mail it to me ; ) read more

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This review is for Utica location only. This store is managed very very poorly. Yesterday I watched a sample server start screaming at a customer for no apparent reason. On the way out we noticed the cafe had only one employee working the counter, while 20 people waited in line forever. Ironically I watched several people just stand around all over the store, meanwhile this cafe employee is unable to keep up while Sams club upsets customers. Then, early this am I ordered a TV. The unit is in stock yet they can't pull it for days. Told me I can either pull the stock myself, or wait till the decide to do it. I just ordered the same TV from Best Buy next door, it's ready in less than hour. Be careful Sams Club, people may take business elsewhere. read more

DO NOT COME HERE FOR TIRES OR ANY MECHANICAL WORK. The purchasing of the tires was great. However the installation was a mess. They have a team of 3 people that can't put one tire correctly. What was an appointment that should have taken 45min to 1 hour resulted in a 2 hour ordeal, because the incompetence of the workers that put tires backwards, and just stood there on their phones laughing and fooling around instead of correcting the job. I understand times are tough to find quality workers, but I would go to Belle tire or some place similar, to avoid any headaches read more

Sam's Club - Tire Installation Garage - Wholesale Stores Near Me - Utica, Michigan

Our health and well being is NOT a priority to this company. I have a severe case of PTSD along with other INVISIBLE health issues that make me 9 times more likely to die from covid and the person at the door didn't care and got right in my space running her mouth so more vapor exited her body to encourage disease. Secondly, people with PTSD or Complex PTSD, to be more clear, cannot be over stimulated so the energy it takes to shop and pay are enough and the clog of people at the door which I call a fire hazard is NO PLACE for someone with these health issues. Too many people, too much noise, not enough space, children unattended so I exit to comply with the American Disability Act and I hope Sams can learn the law before yelling about getting in my face during a global pandemic. I have been in a global pandemic long before covid and this establishment needs to catch up if they want to operate on American soil. read more

great place to buy bulk and there isn't a lot of people. the huge benefit they have over Cosco is that they have the app where I can scan and go and not have to wait in line. the only negative is that they have very pushy people trying to get you to get a gift card/ credit card. read more

Everything is good in there and the best is the app and how easy is to pay without going through the lines and wait. The best idea ever.

Food here is so delicious and delicious food fresh seafood. Variety of choices to choose from. Always crowded though, no matter what day or time it is. read more

DON'T come to this location! The management is very unprofessional, staff are extremely rude. I ordered a delivery and got charged for it and never received my order and no one there helped me! Every time I called they put me on hold for at least 20 mins after that they either hung up or if they answer they say I don't have enough informations!!!! read more

I haven't had the attentive and quality service from an optical team as I had here in years. Highly recommend!

Do you like extra insect protein in your Danish? Employees, that lie to you? Then this might just be the best place for a masochist to visit. Otherwise, you may want to run away from this store at all costs. Be warned the employees will lie to you about signing up for their plus membership. I was told I could come in anytime to redeem my plus membership rebate, only to find out it had expired. Costco, by comparison, mails your rebate to you, no worry about no longer being able to claim it. On the positive side, they do add extra protein to their baked goods, such as flies. read more

Sam's Club - Wholesale Stores Near Me - Utica, Michigan

Appreciates this Sams Club. Totally appreciated my last experience with Tanner in bakery. She took my customer service experience to the next level. My checkout is great because I use the app and checkout as I shop. The turnoff I have been having is ALL of the third party businesses that are soliciting as well the one lady walking around the store "stalking" you asking you to sign up with a credit card of some sort. I know it's the job, but it's annoying. read more

Very very rude manager at check out. Treating me like I'm some illiterate imbecile? Really now. Last time I checked I was the customer and I did not say one word. Her attitude towards other employee and customers is what I monitored. Not good read more

Don't purchase any gift cards here. The codes do not work and they refused to help me. I spent $50 on a electronic gift card just to find out that it was already used. I have been asking for help for 2 months and they simply state that they are not responsible. What a joke. read more

Very disappointed in this store, no stock, nobody to help you find anything. Having to pay $100.00 for pulse membership get gas and they don't have any. Have been there a few days to get it and was told Home office is now ordering it sucks, they have no clue what is going on in these stores. Looking to change to Costco maybe they will be better read more

I am giving this location 4 stars because of their product availability. I never have an issue finding what I need here. If I see something online it's common I can also find it in the store. Their customer service is average. I usually get lucky with their guest services representative and cashiers who are typically very helpful which is not always so common at a big box store. One of the best things here that I always go to, is there produce section. The produce here is always great quality and very fresh. read more

Purchased a patio set from Sams online. Had a delivery date scheduled thru THEIR choice of freight service, Pilot freight. If you are having something delivered from Sams and they are using this Pilot Freight, good luck getting your products. They have over 100 1 star reviews. Sams continues to utilize this service even though they are well aware of their problems and customer service. We have yet to get our patio set that was scheduled to be delivered on the 12th (today is the 22) When Pilot decides to answer their phone, which is 1 out of 100 calls... they have no idea where or when your product is, or be delivered. It's ridiculous. Sams is getting this review as they chosen this freight service and have dozens of complaints regarding incompetence and non delivery, yet continue to utilize them. Sams customer service was almost as bad as they could not get ahold of Pilot and had no tracking information on the set. Good luck ordering from Sams with their exceptional poor choice of freight service... Pilot Freight. read more

The line moves pretty quickly and is never as long as the lines at Costco so I prefer coming here. The price is also almost always the same as Costco too. read more

Used the photo center got 15 8x10 and 12 4x6 done. This was quick with quality. Michael was the young guy helping me he super friendly and very helpful. It took 20 minutes. Unbelievable. read more

It's worth the drive to go to the Roseville. MI location, they are always friendly and willing to help. I asked four people yesterday at the Utica location for something and was just sent on a goose chase. I will definitely drive further to get better customer service. If more people dud this, it may improve. read more

Received full membership just two days ago thanks to a military mother behind the Service desk who explained the deference. It was a "no brainer"! Also, after hearing my "very serious suggestion :) " about placing artificial turf on the very large open space in front of the Service area for old men like myself in order to practice our putting. she said she could not possibly make such a suggestion to management. I asked why not? She answered with a great sense of humor---".Well, First, according to Civil Rights laws in the U.S. we would have to include women, who immediately would beat the hell out of you, Second, there would such a crowd that it would create a fire problem, and Third, you old bastards can't drive these carts any where near as well as a women. In fact they should ban all you from driving them at all and instead assign you a you a women driver to take you to where ever you want to go!." I thanked her for the wonderful welcome to Sams club and asked her if all the women who work here are as intelligent as she is and she said "Yes" and the only reason we allow men to work here is because we have to!. I told her I would never ask a question again in this store and quickly drove away. To my amazement, I found the floors so clean you could eat off them. I saw it was the men doing the work and the store was so organized it looked light a huge millatary operation. You cannot make a mistake even if you tried. I have never seen such a humongous inventory like this and now know why there are always so many helicopters in the Utica area. However, I do have one complaint and it is a serious one. Upon leaving the store you have another checkpoint. I was amazed to learn that management ( all the brilliant Harvard grads) has decided to let go anyone caught shoplifting! No name, no arrest, no nothing! I worked many years ago in Security for the J.L. Hudson Co. and with the Harper Woods Police Dept. They were here within seconds, arrests were made, and off to court we went. All you need here is to let these thugs out the door, have a Utica Police car waiting at the exit, and word would get out on the street so fast that this "problem" would end instantly. So Sams is asking for this "problem" and its not your workers fault, they must do what their told to do or else. And since they all seem to be women they all know how stupid this is but can't say anything. All of your workers are the best I have ever seen and they all are proud and happy to be working here. I will now be a regular shopper here at Sams. Not just because I am only 39 (forty years in a row) and a few miles away doesn't mean I am only here because of all the women who work here. Like the "Godfather" said---"Its strictly business". p.s. I am not from Cal (are you kidding?) I live in Shelby Township who have the finest Police force any where ,as I know from personal experience when 12 of them showed up a my front door step last Jan.after a 911 call. I was in shock and almost had a heart attack but God was I proud them after they had to search the house looking for what they were told was a "man with a gun and a threat to Franklin Meadows. Instead they found me cleaning my Violin and 5 other Violins in the living room. ( I am a retired Mo Town Violinist who played backup for all the the wonderful stars at Hitsville and Mo Town) as they were the best days of my life. Where did they ever get Cal.? Maybe because I supported that unknown Movie actor ? ) read more

I've been here twice and each time the employees have been awful and rude. Even signing up was a disaster. I really regret getting a membership here. I love my Costco membership and employees. I wish I can cancel my membership and get my money back. read more

Busy busy busy for a Friday so easy to drop $200 but economical for getting BBQ supplies together all at one location. I've had great deals on soft fresh buns, with the pork spare ribs and baby backs. 3 racks per bag fairly lean 1.99 to 2.88 per lb. $20-25 of goodness in about 2 hours @ 200 degrees. I use a dry rub in a bag. So easy a caveman did it. I'm living proof. Grrr grunt grunt. read more

Don't know why some people have a problem with this store. I have been a member since 2001 and have done most of my shopping here even though I live closer to the one in Roseville. I have always found the staff to be more than helpful and the shelves are always stocked quite well with their products. I recently purchased some fertilizer from here (50lbs.) and when I took it out to my truck, a young man (an employee) came up and loaded it into the back for me without even being asked (I'm 72 yrs. old). When I offered him a tip he refused and said he was just doing his job and was glad he could help. Now that's "customer service"!!! read more

I called and asked for them to hold an item for me,and told them I was 30min away. They agreed , when I arrived about 30min later I was told my held item had been sold by another associate to one of there customers. What a complete waste of time and my gas. Really have a lot more to say but I'm about about to waste my energy on this place. However, I would like to add not once was I offered any type of resolution to my problem, just a blank face. read more

This is a good Sam's Club. It is very organized and clean. My ONLY complaint is no matter what time you get there, it's a line at checkout.

My family has shopped here for years. We have another warehouse club membership but still keep this membership as their meats, produce and special occasions cakes are the best. I used to like the cakes from the other place but Sam's Club cakes beat the other warehouse by a mile. You can still get the whipped cream frosting, which my family likes the best. We get great vitamins and other personal care products plus 91% isopropyl alcohol instead of the 70% that is offered by the other club. We will continue to keep our membership here for all the great deals we receive and items we can't get elsewhere. The Member's Mark brand is one of the best. We don't wait in line as we can check out ourselves unlike the other warehouse where you are waiting in line forever. read more

This is for the optical. Loved the optometrist , even the assistant when I got eyes checked was nice. I had no expectation that anyone would actually call me when my glasses arrived so I stopped in two days after due date and glasses were there but not "checked in". Holy shit, there were four small boxes on floor, you think you could just locate them and give them to me, but no, lets make him come back yet again when it it convenient for them. Your jobs are that important? The white coat entitles you to what? Cheese and friggin rice lady, just give me my specs and go get a churro and relax! read more

Sams club has some good deals here and there. Food court is decent but nothing to rave about. They do have good discounts on gas. My wife and I have a membership at both sams club and Costco; we usually find ourselves at Costco more often due to the better customer service and overall better experience read more

Always used Costco up till I heard about a special $8.00 membership deal at SAM's Club. I stood in line for 25 min to basically hand them $8.00.. Then was pushed repeatedly to open up a charge. I repeatedly said NO! Just want the advertised $8.00 membership deal please. That resorted in the download of.. what has to be the worlds worst phone app. It constantly glitched out as I was just trying to put address and pay information causing Me to repeatedly having to restart the entire process. I build P.C's and do computer coding.. This App was the poorest excuse for a phone App in "Design" that I have ever seen. Like when Your entering credit card information "should NOT BE the exact time it gets all wanly and glitchy.. However that was not the worst part of My visit to the Utica store it was a Bitch name Cindy who was mouthing off to My 80 year old Mother as she asked for help .., This is boarding on going from a bad review to Legal Action. read more

They have everything I need. I do not stay in lines. I Just use the APP, scan and go. Easy. People should try SCAN & GO.

I have been a member for 15 years. How can a company that was so innovative be so poorly run currently. Their prices are rarely competitive for a membership of $100. My expectation is for every price to be lower then every other store. This is what I thought my hundred dollars covered. It doesn't. They are constantly deleting products. You stand in long lines. And weekends you wait almost 5 minutes just to exit the store. I am betting that Sams club will continue to close stores until they are out of business. read more

I walked out right after walking in to register my membership ( my husband got a good deal @ work) . The worst service experience of my life. I didn't even register my membership because the customer service desk was rude and had me in tears (& I'm a tough cookie!) while trying to do so.. Let someone walk right in front of me (while waiting for over 5 minutes & then wouldn't let me finish a sentence when she couldn't find me with the temp card ! "I don't know what to tell u I have like 4 pages with your name but not your address or phone #!" Dirty place with awful employees. I hope they'll return our money as I will continue to remain a Costco only member. It's the worst Walmart you've been to (except on steroids!) .. PS Joanne , you have no business in customer service . You could have at least withheld the gum chomping while treating me like shit . read more