Good - self serve checkout makes paying easier and quick but always an employee only steps away if assistance is necessary. Not so good - no boxes to load purchased items unless the customer walks the store to find empty ones themselves. And worst of all.... It's not a Costco read more

Employees are rude and passive aggressive, I am speaking about the customer service desk! They are gross! Had to deal with them several times and it's atrocious how they act. Otherwise this place is good! read more

Sam's Club - Pickup parking - Wholesale Stores Near Me - Santa Fe, New Mexico

Sam's club security out of uniform. Bumped into me. On purpose. She not expost to touch customer. She started problems profiling discrimination. So then she sends a man to ask me if im account holder. Not even membership card. Like is my card????? So im tired harassed. Bought a Halloween book grandson. Undercover woman. So proceeded to check out. I rang everything up. I was done. Cashier comes up. Takes everything out of my bag I carried in. Embarrassed me again. Did nothing but harass. I get to the door. He don't scan recipient or items throws everything. Then let's me mind u. He never put nothing or scanned my receipts or my items went straight jacket. That I own that's. Which I will proceed to go there to report these very mean rude. People there where aggressive demanding. I complied. Which i shouldn't had to. Cashier the door man and undercover security. All harnessed about my jacket. Can you believe that. Wow 3-5 times. There where apparently accusing me of my own jacket several. Multiple times it was lot. I couldn't believe it. I was wondering why that secret shopper undercover. Was on something she hit me accused me over and over about my jacket wtf read more

Ordered my first set of tires from Sams. Was told they would be ordered and arrive in 1 - 3 days, but after a week, I cancelled the order. Was promised call backs, Received none. read more

Swung by with my dad to get him a Covid booster yesterday. The place was being overrun by barbarians at the gate. Hordes of entitled residents swarmed about like buzzing bees, lashing out at anybody who dared cross their path. They didn't have the booster shot available for at least four weeks, which wasn't their fault but I was kind of put off by the sheer scorn dripping from the pharmacy techs voice as she told me good luck with that after I suggested we try CVS. read more

I had a "negative" experience here that could have ended so poorly, but the customer service I received to help fix the problem was outstanding. I am a long-time member that uses scan-n-go for every transaction. Today, I was unable to checkout with frozen orange chicken, something I buy once a week with scan-n-go. As soon as I had trouble with the app, I was able to locate a blue-vested worker. Her name was Amanda, and she was wonderful. She explained that there was an issue with inventory, which is why I was unable to purchase the orange chicken in the app, and that she would fix the problem. While she figured it out, I was able to pickup my pizza at the cafe, and Amanda came up to me in the cafe to finalize the checkout of my cart. She went above and beyond to make sure I was able to get the items I needed without extra effort on my part. That's outstanding. Any business will have technology issues, but Amanda was easily accessible and quickly solved my problem. I'm thankful for Sam's here in Santa Fe. Thank you Amanda! read more

Santa Fe, NM Sams Club I am a person with a suppressed immune system and put an order online for pick up for a birthday gift for a family member I am visiting for today. As you know, drive up, open you hatch, they put the order in and you drive off. When I returned to my family's home (I am a visitor to this store). The box (insta pot) was beat up. Every corner was beat up, no handle and even the protective styrofoam was cracked. I can not believe this worker thought it was ok to bring this out for a pick up order. I called the store, no answer. I called the main customer service talk to a rep and then a supervisor. The supervisor was a kind man RJ. He put us on a 3 way call with a manger named Karen. During the conversation I think Karen forgot that the supervisor was still there. Karen rudely kept interrupting me and just plain rude. Karen offered me a $10 gift card and told me I HAD to come into the store for a return on an item I got at pick up area. AND HUNG UP THE PHONE ON ME. It is encouraged that people with suppressed immune systems shop on line and do pickups. Santa Fe I know is back to Covid restrictions. So WHY WOULD KAREN THE MANAGER MAKE A CUSTOMER WITH A SUPPRESSED IMMUNE SYSTEM STAND IN LINE WITH 40 people to return an item that was damaged from minute one. All I wanted to do was go back to drive up. Have them swap the damaged product for a new one. Simple solution for a customer with my health issues. KAREN I AM SORRY YOU WERE HAVE A BAD DAY. I OWN A RETAIL COMPANY AND IN A MILLION YEARS I WOULD NEVER HANG UP ON A CUSTOMER AND OR RUDELY NOT RESOLVE THE SOLUTION. read more

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They can't keep enough employees because if an employee wants to stay home sick they get penalized. So you wait in line forever right in front of the exit and then they still make you wait in another line that goes super slow just to get out the door after you've paid. Selection is poor and the gas station is another disaster. Let's just say I am not proud of the person I became at the exit. One person to check receipts after I just waited in line for 15 minutes for 7 items. There was a problem with the receipt in front of me so I tried to go around, waving my receipt. The chica literally cart blocked me. I told her she could not trap me in there. The older gentleman having an issue with his receipt told me to be patient. I replied "believe me, I have been patient" It is quite affirming to read the other reviews here. It truly makes me wonder how people can live here. Corporations like Sam's and the Walton family are just trying to suck everything out of us all. read more

What a bunch of assclowns work here. If you want to pay with cash be prepared to wait and wait and wait. Currently there are 12 people in line in front of me. Only 1 register accepts cash. Oh and the cashier is a minor so she needs a supervisor to ring up alcohol. No I don't want to renew my membership! read more

I went here to buy one item and ended up with three. I rang myself up (as Sam's club refused to hire more people and wants to make it as difficult as they can for customers) there is ALWAYS a long line to have your receipt scanned. Always. There was only one person checking receipts and the line was backed up all the way to their pharmacy. One of the three items I purchased was a rotisserie chicken that came out fresh. It was burning my wrist as I held it. I took my receipt in hand and walked around the line as I paid and have the proof. I was then stopped by a security guard having a power trip. Apparently, it's "company policy" to have your receipt scanned. Cool, so I pay for my items AND a membership, and then am treated like a thief for the items I rightfully paid for when I have the proof in hand. He told me that he would not let me pass him. I told him off and went around to Guest Services for a refund, where he FOLLOWED ME to make sure I wouldn't walk out the front. Pathetic. I had 3 items WITH a receipt. Aren't there more important things to worry about, like, I dunno, people actually stealing? I refunded my purchase and talked to a manager, who clearly didn't care because it's "company policy". I showed her the burn marks on my wrist and told her I would not wait 10+ minutes in a line when I purchased my items. She didn't care. My membership was actually due for renewal the next day and my husband and I were talking about renewing it. Hah. Never again. I told the manager as well and she just said "that's fine". I'll take my business to Costco, where they actually have the right amount of staff instead of stretching their employees thin out because they are greedy. While Costco does have a similar policy, they are well staffed and the line to have your receipt checked is never 20+ people long. Plus, their bathrooms aren't disgusting lol. This might be the worst established business I have ever walked into. read more

This is the only bulk item warehouse within an hour's drive for me, so this is where I do a lot of shopping. Masks are required and lines to enter and check out can be long, but that makes for easier social distancing. The selection inside is decent and I don't have any complaints, but I haven't yet utilized the order online and pick up service. This is because a lot of items show as out of stock, like paper towels, but I was able to grab one of the last packs during my last visit. read more

I am updating my review of January 18, 2023. I am changing my one-star review to a 3-star review. Let me explain My previous review was sent to the Sam's Club complaint department, the Better Business Bureau, the New Mexico Attorney General's Office, and the Federal Trade Commission. At the bottom of each complaint, I put the initials of the other groups and agencies that received the same complaint. After sending my complaint to Sam's Club Complaint department with the various other agencies listed at the bottom, it got the attention that I was looking for. Now keep in mind, I tried to use management at the store to solve this issue, but they refused. With my complaint sent to corporate, the person was very helpful. She sent a copy to her superiors and to the store manager. The store manager was to contact me within 2 business days. Since he did not do this, I contacted the complaint department again and they got on it. I received a call from the store manager the following day. He was pissed and argumentative. After some time of this, I took the conversation away from the argument and to the solution that I wanted. I got him to agree with my demands of allowing me to return the defective tire and had the rest of my tires prorated and had the credit applied to the purchase of the new set of tires. The people working in the tire department had changed their tune and were nice and accommodating. Yet, they reiterated at the end that defective tires were the customer's problem and that returning them in the case of being defective was not an option. The manager did not like eating crow, but he did not have a choice. My choice to send a written complaint to corporate and the other organizations did the job . read more

I had a flat tire on my way to Dallas from Santa Fe, NM. When I got back to Santa Fe, the Tire Team at Sam's Club was amazing. I was in and out in about 45 minutes on Thursday, May 18 - 12:10 noon - 12:45 pm. Great service from these young men in the department. Great Sam's Club perk to have free tire repair. The screw or nail puncture was repaired. Nice. Dave in Santa Fe, NM read more

I really love this location! Went the day after Xmas to buy some groceries for my mom and the store was practically empty (customer wise) & fully stocked! Very clean, easy to move around and no crowds! Cashier was very friendly and no waiting in line and this was late afternoon. read more

Today's experience was less than favorable regarding food selection. Looked for and didn't have organic spring mix,

To Whom It May Concern: I write this to inform other Sam's Club members of the inconceivable treatment, which I received from the tire department in the Santa Fe, New Mexico, store in hopes that this will make other members aware of the despicable customer service I received from their tire department and one of the store managers. If it can happen to me, it can happen to any member. In addition, as a so-called valued Sam's Club member, I was not only unvalued; but also cheated. If it can happen to me, it can happen to anyone. Beware. By their actions, they are no doubt a company that puts profits over people and money over customer service. Here is my experience. I have been a member of Sam's Club since its earliest moments in Santa Fe, New Mexico. Over the years, we have shopped there frequently, purchasing a wide variety of items, which we needed. This included tires, batteries wiper blades, etc. For most of this time, the tire department personnel were excellent. Not only were their products priced fair; but also the tire department personnel were customer friendly and customer-oriented. It was obvious that those associates were well-trained l in customer service and were concerned about Sam's Club's image. This even occurred well after the transaction was completed. When issues arose, I could count on Sam's Club to do the honorable thing and help me as needed. By my own recent experience, this is no longer the case. As the saying goes, "All good things must come to an end. "Just prior to the Covid-19 pandemic, the attitude of tire department staff changed to where customer service was no longer a priority. This attitude continues to this day. It is a sad state of affairs. Whoever was in charge of changing this attitude has done a great disservice to Sam Club members and the corporation as a whole. The attitude of the tire department went from being customer friendly to customer unfriendly. In the store's phone-answering message, a woman's voice is heard saying, "We love having you as a part of the Sam's Club Family." This is a joke. The reality of this message is, "We love having you come here and spend your money, and look forward to your departure. Here is what happened to me. After purchasing a set of tires for my 2006 Toyota Sienna, I had problems with road vibration. This was a new issue, which occurred after the purchase of new tires at the Santa Fe Sam's Club store. I decided that there was a problem, which may be linked to the new tires. I took the van back to the Sam's Club tire department for tire rebalancing in hopes of solving the problem. After the rebalancing of the tires, the issue continued. I even went to a mechanic for an alignment check. Still, the problem continued. This went on for months. I took it back several times to the Sam's Club tire department for rebalancing as well as had the alignment checked several times as well. It seemed to me that this was an issue that should have been easily and quickly remedied, but was not. Each time I brought the van in for tire rotation and rebalancing, I informed them each time of the road vibration. Once when I mentioned the road vibration issue to them the tire department after I had already taken it back there with the same issue a few different times, a technician stated that I should bring the van back for an additional tire rebalancing. Each time, the problem was not solved and the issue continued. Since we live busy lives and because the van was not one of our primary modes of transportation, we were only reminded of the problem when one of us used the van. After finally being ready to address the road vibration issue on our van, I took the van to my regular mechanic to check for any potential mechanical issues. When the van was returned to me, I was informed that the van was in good order and that one of the tires was out of round. I then took the van back to Sam's Club and informed the tire department of the results of my mechanic's inspection. The department manager stated that he would replace the tire with the same brand and type. The tire was ordered, but after several months of waiting, it was never delivered to the store. At that point, I decided to order a different tire and purchased an additional tire as well. I did this because tires are to be replaced in sets of 2 or 4. Next, I took the van in for an alignment and another inspection with a different mechanic. He put the car on the rack, pulled off the tires, and found that all four tires were out of round to a different degree. The out-of-roundness of the two older tires was obvious and the out-of-roundness of the two new tires was noticeable. No tire, in its life span should act this way, especially the new two new tires. Not only that; but the weights on the tires were not placed correctly. The weights were placed next to each other, which is never to be done. This is indicative that the tire technician did not k read more

Parked my RV very far back in the parking lot. Hadn't even made it into the store yet and security came banging on the side of my RV. As soon as I opened the door, "You can't stay here overnight! No overnight parking! You have to leave immediately!!" There was no "Hi. Are you shopping or were you planning to stay overnight?" or any friendliness or any conversation, just yelling. Had arrived, taken the dogs out after a long drive, rested a moment (my mother is 86), was making a shopping list, and BANG! BANG! BANG! So unnecessary. Needless to say, we left and shopped elsewhere. The security guy even said to be sure to take care of that poo bag just under the RV--as if I picked it up and bagged it just to leave it in the parking lot. Like I said, we hadn't had time to finish our shopping list, much less unlock the basement (on the way in to shop) to store the poo bag. I understand if an establishment doesn't allow overnight parking. I have no tolerance for low-class rudeness and erroneous assumptions. We already had other overnight plans about a mile away. We ended up spending our money about a mile away also. read more

Lack of competent help at the service desk. Tried to get a renewal card and non of the employees know how to change the printer to produce ID cards so far 45 min standing in line. The lot needs to be trained in basic printer cartridge change This is not the first time I'm having to deal with the lack of customer service at this location. read more

Sam's Club - Wholesale Stores Near Me - Santa Fe, New Mexico

Great place to shop especially if you're looking for quality and quantity. Everyone is super helpful. And you'll see most of your favorite items anywhere you travel. You'll never be without your favorites. read more

Sam's Club - Oh my goodness... the coffee. Lots of choices for your morning cup of Joe. - Wholesale Stores Near Me - Santa Fe, New Mexico

These comments are annoying and privileged if I've ever seen it. ITS A GROCERY STORE.!?!?!?"!? Anyway point is you can buy stuff here I think it's swag there just a bunch of old people and moms who go here never really have a problem cheap food for on the go pretty swag I think k that's it read more

If I could rate 0 stars I would. Horrible place to go shopping. Can't blame cashiers and door greeters, due to how management treats them. Especially an older lady that wears a green vest, I think she's a supervisor. She doesn't know what she's doing most of the time and she's always on her phone. I went there last week and I saw how bad she talks and treats her employees. I'm telling you it's bad. Worst part is that her managers don't care because she's still working g there after so many years of mistreating regular workers. I'm canceling my membership, because I don't support that type of behavior. read more

I was so impressed with the kindness of the workers as well as the great prices. It is by far cheaper to shop here than regular grocery stores. The price of the membership paid for itself on the first visit. read more

Today I bought eight items and then was blocked from leaving the store by some teenaged white kid on a power trip because I didn't move them from one cart to another (apparently he can't read receipts but somehow this magical cart transfer would assure him I wasn't stealing EVERYTHING he had just literally watched me ring up). Stood in my way having a hissy fit about 'company policy' and would not move until a manager could come and tell him to stop being an idiot. My membership was about to expire, but now there's no way I'll renew it. read more

I am a Costco fan, but I came in with a friend to sams in Santa Fe nm, and the store was fine, but as we get to the register, an older lady who works at Sam's, was ringing up customers, stopped and yelled, at a young lady customer at the other register and says, this is the lady that got me fired from hobby lobby!!! I was like , how unprofessional! I don't know what it is about a lot of people from nm, but, I have never seen such low class behavior in my life! And the fact that this kind of behavior seems to be tolerated by their bosses! Wow, I was shocked . Costco staff is professional , I never see this crazy stuff at the Costco in Rio rancho. I won't dare shop in Santa Fe. Everyone is miserable with life I guess. Very sad. read more

Went shopping at Sam's Club. I don't shop here very often, but when I do I try to stock up. I have a few items, like coffee, that I always try to get so I won't have to come back too often. There are a few drawbacks to Sam's Club. 1. Not a big fan of the Direct TV people trying to get me to switch my service 2. Some items get removed that I purchase and are no longer carried at Sam's 3. The food court area is always packed and dirty 4. Restrooms are not in the best shape 5. Fundraisers outside the entrance/exit 6. Lack of open registers The good points 1. Huge parking lot 2. New Self Checkout This location could use some improvements, but as long as I can get in and out in a timely manner, then it was a good experience for me. read more

Idiot "assistant manager" initially refused to honor price of product as marked (Linksys router AX6000). He was very, VERY brusque and rude. It took almost 15 minutes of "discussion" for him to realize that state law requires products to be sold at price marked - while my fresh chicken was getting cold. Shameful and lame. read more

We went shopping at Sam's Club today. I noticed that the variety of brands appeared less than it was a year ago. Also, we were disappointed that the food court is so dirty. All the tables were dirty, many of the soda dispensers were not working, the tea dispenser was not working, the counters were dirty. Sad read more

Okay, so the customer service is hugely lacking in this place, but since I've come here about twice a week for a few months for work...gotta say, the prices are great from a business standpoint. I understand that customer service in general sucks in Santa Fe, especially at these corporate owned stores...but c'mon, get your employees to interact with your customers more! Be friendly, talk to your customers and not the other employee at the next register. It's rude! read more

Just came from Sam's Club in Santa Fe. My wife asked a worker where the wood flooring was and he didn't know. Asked another worker where the crackers were and he didn't know and didn't bother to find out. Aside from the greeter at the door and the cashiers doing their job.... incompetence. I hate going to Sam's. I'd rather make the trip to Albuquerque and go to Costco. I'd be ashamed if I were the Manager of the store. read more

Overall this is a good Sams, but I need to call out the food court. Some of the food court staff are racist. For the lady in front of me the clerk goes out of her way to shuffle the older pizza slice on top to the side for the lady of the same race. This race gets fresh pizza. For me, I am a different race, the clerk tried to give me this older slice of pizza until I called her out on it. Conveniently, this clerk does not wear a name tag. I know this is petty, but it pissed me off. read more

Been shopping here since it opened in 1993. Prices are good. They don't carry fireworks for 4th of July due to being in a draught. Kudos! They also don't carry water sports products, probably because the lack of water in the surrounding area. Shelves are usually stocked. Cafe prices are great. Gas prices are the lowest in town. Great customer service, especially in Tires (thanks Karen!). One thing I've noticed about this particular store is that it has huge turnover. read more

My grandfather needed a new refrigerator. Sam's had one on sale and they ran out. I downloaded the app to help my grandfather and once the item was available I placed the order for pick up. I used my credit card and set up a pick up time and date that provided. I went at the scheduled time and date and was told my item was sold the day prior. I checked my order and was told a refund would be issued. I asked what the point of an on line order was. I was informed that another guest wanted the item. So my lesson is Sams online orders are a waist of time. The manager stated she would call me again when the item was back in stock.... guess what never got a call. Lesson of the day dont waist time for online orders. They cancel them and then take days to refund you... read more

I am not a big fan! I hate the layout of the store and they don,t carry as much as Costco! It is convenient for some items that I need. I went the other morning and was so glad that I saw several people leaving with toilet paper. Turns out the store wasn,t due to open until 9:00 . I was told the "line starts at 08:00"...turns out all the people leaving with the paper goods were EMPLOYEES! read more

The employees at this Sam's Club are beyond frustrating. I went in today (using my business account) to buy some Horizon 2% Organic Milk. The shelf was empty so I asked a stocker if he could check the refrigerator. He brought out some other organic milk (Members Mark brand) and told me that Horizon has been discontinued. I bought a few other things and checked out then went to the customer service desk to ask about the Horizon. The woman check the computer and it showed 29 in the store. So I walked back and looked through the storage refrigerator from the floor and I could see the Horizon milk on a crate. I went back and asked for a manager. I explained to the manager that the man told me it was discontinued and the situation with the computer. She told me that the computer was wrong and that they had run out. She didn't offer to go back and check. Then I told her I saw some on the pallet. She STILL told me that they were out. WHAT?!?!?!? She was worthless, not listening and not helpful. She didn't go to check the cooler or offer to have someone help. Another employee explained that they were too high up to reach but I told him that they were on the ground. It was infuriating and the employees were either incompetent or just plain lazy. I wish Costco would open in Santa Fe and put Sam's Club out of business. read more

Unsanitary! Ran outta mustard so they had this as an alternative. The food prep guy suggested I stick a knife in the bottle to get mustard out. Plus, he was wiping his nose & sweaty brow with his gloved hand read more

Sam's Club - Ew - Wholesale Stores Near Me - Santa Fe, New Mexico

The worst store ever!!! I seriously hate going to this store because of one employee! This one employee should not be working in retail nor customer service. She is very unprofessional, I always hear her complain of her co-workers to the members and literally yells at them in front of members. She always pushes me to upgrade my membership and has lied to many time about the benefits I will receive if I did upgrade. I don't understand why this employee is still employed, she makes this store a nightmare to shop at. I really hope Santa Fe gets a Costco. read more

There needs to be a sign before you enter. Stating you'll need to present membership. The poor woman who is a door greeter doing her job, was shamefully bashed by almost every person who walked into the store. If everyone is going to go off on that person, perhaps a member of management should step in to explain to everyone. This poor woman deserves a raise & a spa day! read more

Was able to go in and look around without having a membership. We have Costco and wanted to see Sam's Club. Ordered at the Food Court and it was good, friendly staff. Cute clothing selection. We enjoyed meandering around this store. read more

The WORST store ever. Long long long lines (always - no matter the time of day or day of the week - at least 8 carts in every line), no managers available for any sort of issue (even to their own checkers), and extremely slow (often rude when you complain) employees, and not to mention dirty. Piles of stock sitting on the floor with nobody to put them away, while shelves and displays are full of empty boxes. Refrigerated fresh chicken displays are warm (not cool enough) and nasty liquids are smeared all over the packages. Horrible. Customer service is clearly the very last priority for this store. Management is sadly lacking. COSTCO can't get here soon enough! read more

We can't walk in here without noticing the generally dejected attitude from the employees who are not earning enough to make a living. Meanwhile the owners are on the Forbes top earners list - rolling in billions. Bye bye Sams and Walmart - we prefer to drive to ABQ and shop at Costco instead. When you have employees who are treated with respect and decency by their company you get wonderful service as a customer, product quality is top-notch, shelves are fully stocked, it's a pleasant experience ! Vote with your wallet. (No matter how much Sam's copies Costco they will never change the gloom in their stores until they pay their employees a living wage.) read more