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Sam's Club

2.2 (56 reviews)
Open 9:00 am - 8:00 pm
Updated 1 month ago

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Allana M.

Santa Fe, NM Sams Club I am a person with a suppressed immune system and put an order online for pick up for a birthday gift for a family member I am visiting for today. As you know, drive up, open you hatch, they put the order in and you drive off. When I returned to my family's home (I am a visitor to this store). The box (insta pot) was beat up. Every corner was beat up, no handle and even the protective styrofoam was cracked. I can not believe this worker thought it was ok to bring this out for a pick up order. I called the store, no answer. I called the main customer service talk to a rep and then a supervisor. The supervisor was a kind man RJ. He put us on a 3 way call with a manger named Karen. During the conversation I think Karen forgot that the supervisor was still there. Karen rudely kept interrupting me and just plain rude. Karen offered me a $10 gift card and told me I HAD to come into the store for a return on an item I got at pick up area. AND HUNG UP THE PHONE ON ME. It is encouraged that people with suppressed immune systems shop on line and do pickups. Santa Fe I know is back to Covid restrictions. So WHY WOULD KAREN THE MANAGER MAKE A CUSTOMER WITH A SUPPRESSED IMMUNE SYSTEM STAND IN LINE WITH 40 people to return an item that was damaged from minute one. All I wanted to do was go back to drive up. Have them swap the damaged product for a new one. Simple solution for a customer with my health issues. KAREN I AM SORRY YOU WERE HAVE A BAD DAY. I OWN A RETAIL COMPANY AND IN A MILLION YEARS I WOULD NEVER HANG UP ON A CUSTOMER AND OR RUDELY NOT RESOLVE THE SOLUTION.

Joe M.

Lack of competent help at the service desk. Tried to get a renewal card and non of the employees know how to change the printer to produce ID cards so far 45 min standing in line. The lot needs to be trained in basic printer cartridge change This is not the first time I'm having to deal with the lack of customer service at this location.

Oh my goodness... the coffee. Lots of choices for your morning  cup of Joe.

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4 months ago

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1 year ago

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3 years ago

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4 years ago

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2 years ago

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6 years ago

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2 years ago

Today's experience was less than favorable regarding food selection. Looked for and didn't have organic spring mix,

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3 years ago

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5 years ago

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3 years ago

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10 years ago

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4 years ago

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15 years ago

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Review Highlights - Sam's Club

They don't carry fireworks for 4th of July due to being in a draught.

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Sam's Club - wholesale_stores - Updated May 2026

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