While making inquiries and requests by phone to Ulta on Zafarano, I received the utmost understanding, kindness, and attentive service, first from a salesperson and then from Berta, the manager. Given the cost of gas, many of us call ahead to stores more than a few miles away and bundle our errands whenever possible. I know this is a very busy store with high demands on the sales staff, so I don't take these accommodations for granted. I also appreciate how the staff is always willing to investigate whether products are cruelty-free. read more

The store is organized, staff is pretty nice. I purchased a bottle 3.3fl OZ of Marc Jacob's Daisy and it's not full! I normally buy my perfumes from Sephora but we were already there buying makeup.. I'm pretty disappointed, I bought 3 bottles; one 1.4 go oz of Marc Jacob's for my bfs mom, 3.3 for me and bottle of Versace for him.. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Santa Fe, New Mexico

This is the store is disorganized. They give out the wrong information on products, promotions, returns, etc. They're generally nice but the misinformation is a problem and inconvenient. read more

They alllow you book online for 9 am when they don't open until 10am. Employee in the store obviously saw me standing outside and then dunked and went the other direction. Then the website has the gall to text me 30 mins after the appointment to say it was cancelled. Poor customer service. I would give it no stars, if that was an option. read more

The service at this Ulta on 6/14/2023 was great. I was welcomed as soon as I walked in & an employee got to me as soon as she could when I was ready to checkout. The store seems to have a similar layout to most that I have been to. Which leads me to a star knocked off... they were out of stock in a couple of items I was searching for. Still, they had my birthday freebie in stock. Plus the young lady at said register reminded me I had a $10 off coupon. It's located in a plaza sort of near the Santa Fe Plaza Mall. Parking is free. Be vigilant getting in and out of your vehicle and keep it locked at all times. read more

If I could give this Ulta a ZERO stars, I would! I have been an Ulta customer for over a decade, but this location has canceled me without rescheduling me, changed my appointment times without my approval then canceled me altogether even AFTER I called to confirm my appointment!!!!! Randi and the store manager could have cared less!!!! DON'T BOTHER WITH THIS HORRIBLY RUN ULTA! read more

This location was sub par. Staff conducting an interview while I shopped an earshot away. Long lines only one person checking out. Staff walking around doing little. Management needs to step it up. read more

Ulta Beauty - Checkout - Cosmetics & Beauty Supply Near Me - Santa Fe, New Mexico

Danielle at the benefit brow bar is amazing!! I've been going to her for a few months to get my brows waxed and they always come great. She educated me on the benefits of a lamination so I tried it out today and they look better than I could've imagined!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Santa Fe, New Mexico

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horrible service and staff, me and my lady family members came here to look for makeup, waited about 20 mins for help even asked the front desk. and still no one, I have no idea if its because we were tan skinned ladies which shouldn't be a problem in New Mexico but they chose to help the older white ladies instead which I'm sure older ladies know what to get when it comes to makeup. so in all sense the costumer service and help need a look over, and maybe a new manager. this place deserves 0 stars. read more

Ashley was so helpful, kind, and patient. I had to find the right concealer, color match a lipstick that was discontinued, get an eyebrow pencil, and more and she helped me with all of those things in such a timely manner. I had such a good experience there thanks to her. I will definitely be going back and hopefully get her help again. Thanks! read more

I was in the Santa Fe Ulta looking for a brand that I saw on line that the store carried. There were only two other customers in the store. A cashier and two other people stocking or I don't know what they were doing. I walked around for at least 10 mins could not find the brand I was looking for. Heard an employee ask another customer in the store if they needed help. Anyone paying attention to could see by my constant walking up and down the aisles that I was looking for something. Not one time was I asked if I needed help. I can take my business else. read more

The customer service is still terrible. 10/10 do not recommend! Cashier was so rude and disrespectful. Such an uncomfortable experience.

If I could give a ZERO for this store I would ! Horrible customer service with the store manager Casey, worse customer service by phone speaking to " customer service". What a horrible experience! The company advertises gifts with purchase and then says none of their New Mexico store received any ??? Time to shop elsewhere read more

I have been shopping at this Ulta for many years now. I have never received and seen such terribly customer service. Every single person was rude, from the manager to the cashier. Then when I checked out, I had to ask for my free gift as well as to use my points. The rude cashier seemed irritated that I asked to use my $3.50 coupon. RUDE...RUDE ....RUDE. I think I would rather order online and wait for product than to go into that craphole. read more

I have never ever been to such a RUDE and unhelpful ULTA. The women who work there want to do the bare minimum to get there job done. I had asked about a price that seemed incorrect most ULTA's would say "let me check that for you" and be super friendly...this one the little girl with the way too overdrawn eyebrows just stared at me...until I said "can you check that price"...she then slowly moved to get the walkie talking and then her manager moved slower than molasses to come to the front...at least I know where the cashier received her poor training... You would bet better served going to Walgreens that coming here for poor customer service...or go to Albuquerque...which is a bit bigger and you'll at least have options and you are not just stuck going to this horrible example of an ULTA. AVOID. read more

I struggle greatly to find good things to say about MOST Ulta locations, but that is NOT the case with this one. Stopped in to pick up a few items. We were greeted promptly, offered assistance multiple times (one nice associate even looked in several locations to find the item I requested and did a price check for me.) The store was in good shape. Clean and bright and I was able to find what I needed. Checkout was quick and seamless. Wish the Ulta locations near me were half as good! read more

Surprised at the bad reviews ...I've been there multiple times and they always treat me right, even when I'm only buying some inexpensive little trifle. What I love most is how many cruelty-free skin care and cosmetic lines they carry, all very near one another on the side of the store furthest from Cerrillos Rd. Last week they forgot to give me a freebie w/ my Julep purchase, during a promotion. I phoned them when I realized that and they were all over it, putting it aside for me at the register. read more

This store used to be very nice and staff was helpful. Now it's full of rude employees. They are more concerned about gossiping with each other instead of helping customers. Which is probably the reason why so many high end makeup gets stolen. It never fails that I see empty boxes on the rack. It's a shame that this place just went downhill. I also don't understand why the lock the doors in the middle of business hours? Get new managers and staff with positive helpful attitudes. The only good employee is the facial technician. She's great. I love that she followed up with me after my facial make her a manager. But everyone else needs to be more helpful and less stuck up. read more

First of all, I love that we actually have a nice beauty store in Santa Fe. I love quality make up products and have no problem spending my money on them. However, the service at Ulta is horrid. The customer service is terrible. Once, the manager who rang me up forgot to put a couple of my products in the bag, which I didn't notice until I got to the car. When I went back inside she acted super irritated at me and basically let me know she didn't believe me. I guess she thought I was trying to score free products. Turns out, she dropped them on the floor behind the counter and didn't notice. No apologies. Just rudely handed them to me without making eye contact and went about helping the next person. The service there is the reason I buy most of my products online. The staff needs major training in customer service. read more

I was so happy when Ulta came to Santa Fe, at last. The store is new, fresh, clean, and well organized. So, why the 2-star review? I had very good results with highlights at Ulta Salons in Phoenix and Sandy, UT. So I decided to give the new Santa Fe Ulta salon a try. I've been getting my hair "frosted" (old terminology) and highlighted for many years. My visit to this salon resulted in the worst highlights I've ever received. I asked for a platinum color and gave very precise directions to the young stylist about how my hair requires 2 separate applications of color to achieve the right results. When the time came to wash the first color out and apply the second round, the stylist was busy with another customer so she asked another stylist to finish the color. They debated what color to apply for the second application. The results were a mousy-ashy brown color, far far from the platinum I had specified. AND the charge was very high, considering my very short hair that didn't even require color at the back neck. Thank goodness they were running a 25% off sale on color services or I would've blown my stack. I will not return to Ulta Santa Fe for hair services again. I got much better results at the Aveda beauty school in Albuquerque for much less than half the price. read more

I'm giving Ulta 5 stars just because it's now in Santa Fe! Yes finally a beauty store in this town. I know the shelves were still bare when they opened but I'm so glad they're here. Ulta has a variety of beauty products and they range from drugstore brands to higher end brands. They sell make-up, perfume, hair products, hair tools, etc. They also have a hair salon within the store. Yay! read more

This is the most disapoionting store for customer service. Most of my visits, there has only been one person on the register & one on the floor...and they are all rude. When I asked for help finding a color-match (in a low-cost brand), no one came. The only thing I ever find there is ATTITUDE. Fortunately, I just experienced the Sephora in the JC Penney in Santa Fe Place Mall & now have no reason to go through the ULTA experience. Go to Sephora & be treated like a valued customer & friend. read more

I have been a client of the hair salon for several years and appreciate the level of professionalism I receive from Lili and Alicia in the hair salon. What I don't appreciate is the rude condescending behavior I had to endure last night from Larissa. She verbally attacked me when I did not do the survey at the register and implied that it would negatively affect my stylist. She ignored my request to use my rewards credit (to busy berating me for not doing survey). When I saw my total I repeated my request to use points. I did ask her why she felt the need to treat me so rudely as this is the third time I've been treated like this. I will continue to use this salon as I love the service I receive in the salon, but will avoid any interaction with Larissa or purchasing any product at this store. read more

Every time I buy something from this store I have to wait in a long line. Typically there is one cashier but many employees walking around. Terrible customer service! read more

No wonder this store has 2 stars. The staff is always in a bad mood & are no help. I waited in line and not one of them bothered to acknowledge me for 5 min even though there was NO ONE in front of me. The staff is the laziest most unmotivated I've ever seen. When I was checking out the girl threw my products in the bag. It would be great if they all got fired including the manager and got a whole new staff. That'd be great. read more

Worst customer service actually none at all I needed help everyone practically running away trying to keep from making eye contact no help no knowledge of products just ready to cash you out at register thanks for nothing may try an ulta in Albuquerque because this one was awful read more

Found their sale ads very misleading. What was on sale had no testers. The staff seriously needs training in the importance of friendliness, willingness to listen and then offer appropriate product suggestions. I really do not want to return there ever again. I'd rather drive an hour to Albuquerque to go to Sopohra. The only positive thing was the return policy was 30 days with packaging intact. read more

Bought a Smashbox Lip Gloss only to find out after I got home that it was a used, empty, dry product. When I called the store, the lady said "oh just bring it in and we'll replace it." Were in the times of CoVid, had I used the product and gotten the virus was of no concern to them. When we went in the manager was so rude, she said they have no control over what customers do to their products, she said they also don't check what they sell, and I actually think she said she "didn't care". Wow, don't bother shopping at SF Ulta unless you want Covid lipstick. read more

I've spent too much money here too many times to deal with horrible customer service and bad judgement by the employees. I'm used to all that, but today my girlfriend came home upset because she could tell the employees were watching her because a product she was looking at went missing. I've worked over 10 years in retail as she and we know when you ask us if we are doing okay comes off as genuine or as a LP tactic. Bad service. We've had enough. You have lost our business and with Sephora about to open at the Santa Fe place y'all should really treat your existing clientele better. read more

This store makes me feel like I'm in a 3rd World county. The shelves are never fully stocked. The samples are not taken care of - many are broken or missing. The last couple of times I've been in the store was dirty. The bathroom is a mess - the toilet paper holder was broken. And don't get me started on the people that work there. If you can find one that isn't rude or on their phones then they won't be knowledgeable about the product. The hair salon...,well I just paid $50 for a cut I hate because the stylist spent more time talking about her boyfriend and trying to convince me to add peach color to my hair than paying attention to me. Plus - I told her I had a sensitive scalp and she still used a ton of products that have left me an itchy mess. I got a better cut at Great Clips for $18. I was so excited when Ulta opened here in Santa Fe - but I've been let down. Corporate should close this one - it's making them look bad (not to mention how bad some of those high end products look) I keep trying to like this Ulta - but they won't let me. Huge FAIL. read more

Very disappointed, I went to the salon and clearly asked for just a trim. I indicated that: 1. I hate short hair 2. I hate layers 3. I hate crooked hair I am trying to grow out my hair and did NOT want inches taken off. I only wanted a baby trim. I have very curly hair and having layers and short hair only makes my hair harder to maintain. Its critical for me to have long hair, it helps the curl stretch out. The hair dresser did not listen to my request, cut my hair short, took off length, added more layers, and cut my hair uneven. When a customer is paying good money for a service, the request should be honored. Very sad and heartbroken!!! :( read more

This is thw worst store in Santa Fe for customer service. Technically there is none especially if you are an older woman. I only go in to check out a product. Then I buy on line and not thru Ulta. Bad customer in store probably means bad.customer service thru out the company. read more

Not the greatest customer service. I got in line and waited for my turn. One of ladies at the register finished with her customer, then looked at me, then turned around and left her register. The place was not busy so I didn't feel like she needed to go on the floor instead of helping the 3 customers that were in line. However, the lady that did help me was super sweet and friendly. read more

I love makeup and all aspects of beauty but what isn't beautiful is the customer service at this Ulta location. In terms of the employee's very few know where products are, what they are used for and can't be counted on for an opinion. I was in less than an hour ago and each time it seems to get worse and worse, no greeting, no thank you for shopping with us and an overall lack of interest in providing a quality experience. I spend a good amount of money at Ulta as one of the platinum members and definitely don't appreciate being looked at like I'm going to steal products. All and all I rather drive further away to get my beauty products because I just don't feel comfortable. read more

I haven't had a problem yet here with customer service. The couple of people I have ever asked for help here, were as helpful as they could be. The cashiers could use some more "spirit" in them but they're not awful either. The three stars are solely for those kind folk, and the stellar deals that ULTA anywhere rolls out. The reasoning behind the subtraction of two stars, is because like others have mentioned...the upkeep with the displays suck. It's either missing or broken. So not very helpful to someone trying to figure out what they want/need. I've seen cleaner, better looking Ulta's. They are also always out of many (generic) needs...for popular things I understand...but for standard items it's apparent someone's not ordering merch correctly. Haha. read more

I love this beauty store. Always someone lurking or sneaking up to say greetings. I especially love how fast and courteous workers are.

Horrible rude employees at this store. My thirteen year old daughter just came home super frustrated because of the way she was treated by some guy in the store. She was dismissed wholesale when she tried to use a coupon which was completely valid, in store and online, within the date stated. What is wrong with these people? Do they want to fail like nearly every other brick and mortar store in this town? Because people can always just go online or to Albuquerque rather than be treated terribly. Get it together. read more

I am stuck buying my hair products at this ulta. I'm a diamond member and this counts for nothing except getting a few extra points. I made an appt o line to have my hair colored and cut a month and a half ago. I even got a phone call from someone named Alicia that was going to be the stylist. She left a message asking me questions regarding what I was looking to do. I called and she wasn't in so I left a message for this Alicia person telling her what exactly I wanted to have done. My appointment was for today. I walk in and try to check in and I'm told I don't have an appointment. Seriously?!!! I even showed her the text messages I was getting reminding me of my appointment. All this person could say is sorry and that they've been having problems with their online appointments. If that's the case why is the Alicia person calling me and why am I receiving text messages!!!! A waited a month and a half for this dang appointment and all I get is the short end of the stick and now have to figure out what I'm going to do about my hair! Shame on you ulta and shame on this person I tried to check in with. Absolute disregard for my time and unapologetic. It's online shopping for me now foe my hair products for now on!! read more

I have been using Ulta Salon for a year now. Charlotte was my stylist. She was always professional and did an excellent job coloring, cutting, and styling my long hair. She kept excellent records so that I didn't have to recall which shade we used the last time. My hair always fell exactly into place attractively when she would cut it. Then, Charlotte abruptly left. She did not inform me, and I had difficulty securing a follow-up appointment in upcoming days. When I did, the stylist told me that apparently, more than one stylist left Ulta Salon at the same time. She warned me that it would be difficult to get an appointment from now on. She wasn't kidding. I needed to make appointments for my daughters (who Charlotte always took care of), so when I called today, no one answered my call after 15 rings. I gave up and dialed again, this time pressing a different number for customer service. Someone answered and transferred me back to the salon, telling me that there was "only one stylist over there". I asked, what if she doesn't pick up the call again? She said, "I'll ask her over the store's paging system to pick up." This time, I didn't give up and let the phone ring. After two minutes of ringing, someone disconnected my call. Things used to be much better. I haven't seen the manager around that I used to see all year. I also haven't seen a couple of other long-term employees. Something seems to have gone wrong recently, as now there is little to no salon service and very poor customer service. However, I absolutely love the products Ulta sells. I still go there regularly to buy Mally and BareMinerals cosmetics, as well as Paul Mitchell hair care and Philosophy shower and bath products. I really love their selection, and my experience with this aspect of the store is fine as long as I do my own research if I have a specific question about a product. There used to be a gal who could do your brows with Anastasia for free and do a fantastic job, but she doesn't seem to be around anymore, either. So, four stars for the merchandise but one star for the salon, and the salon is really important to me, hence the one star review. I can always get the merch from Amazon or Sephora.com, but I can't get a stylist on the phone. read more

Ugh glad we have one hear but their employees are rude the ladies in the salon are really nice expensive but nice I went one time it cost me way to much for normal haircut and highlights ! Their employees are rude ... when you try samples they look at you like your shoplifting them and they messy ! But I have no choice cause it's the only one in town the ladies at Sephora can teach them a thing or two or three or four ! read more