I like that this location is never too busy where it feels crowded inside. I typically do curbside pickup and it is literally the worst. There is never parking in the designated spots because people park there and go in to shop. The parking lot is small and very congested. The staff aren't particularly pleasant but they aren't rude either. The gas station is terrible. The parking lot is even smaller and the entrance to get in comes from two sides and everyone cuts each other and blocks traffic. read more

Very disappointing experience. Gas pump #11 was pumping extremely slowly, and when I used the automatic setting, gasoline started spilling out. What's even more concerning is that my tank was only about half empty. I normally need around 11 gallons when my tank is much lower, yet this pump charged me for about 10 gallons--and gasoline was spilling out. I immediately reported the issue to an employee, but his response was, "I just got to work." A manager later came over, but nothing was done either. They did not block or shut down pump #11, which means other customers may continue using a pump that appears to be malfunctioning. I'm extremely disappointed with both the customer service and the way this safety issue was handled. A pump that is spilling gasoline should be taken out of service immediately, not left available for more customers to use and be charged. read more

Sam's Club - Complain number - Wholesale Stores Near Me - Phoenix, Arizona

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9/9/26 - Raul produce - restocking bananas was the rudest person I've encounter at Sam's Club. My family and I have been members for over 15 years. I kindly called for his attention. He had headphones on, so naturally I thought he couldn't hear me. I kindly repeated myself 3 times. He rolled his eyes and said "what" I was taken back, and continued to kindly ask for bananas that were out of reach (the most yellow ones) he rudely told me to grab them myself and that there were bananas in the front of the boxes. When I explained to him that I didn't want to be rude and reach in front of him while he was working - he said he didn't care. I let him know I was going to inform management - he said "ohhhh I'm sooo scared, I don't care" I never write bad reviews but I was sooooo taken back by his very aggressive attitude and demeanor. His energy felt like he would've hit me that how ugly it was. Then to top it off the soda machine didn't have Pepsi, they were super reluctant to change it, then they said they were out and would check downstairs but they never did. Manager Mario didn't seem to care as much. Manager Isidro laughed when I told him about Raul, not at the situation but bc he expected that ugly behavior from Raul. Customer service really sucked that day. I hope Raul got written up. read more

I'll stick to the other location. The parking lot was a nightmare, but thankfully no accident. I had to drive around waiting for a curbside parking spot to open. I waited too long for my scheduled pick up order that I thought about leaving. read more

This is my local Sam's Club and I will have to say it's not too bad. They normally have what I'm looking for in stock and the store is always nice and clean. I love the scan and go app feature as it makes my trip super quick and convenient! My only complaint is they don't carry any Books?!! What the heck Sams?! Oh and the gas line can get super crazy! So plan accordingly! read more

Made a mobile order and two of the three items were missing. I asked him where the rest of it was, and he didn't know. And he said it was out of stock and I asked him is there anyway you could double check. Really needed these items... He said " I'd have to go out of my way" You work here? read more

I ordered 4 pizzas and got a text my order was ready. I notified them I was there. I waited 25 minutes for 2 pizzas. I was told the other 2 would be ready in 15 more minutes. I waited for another 20 minutes to call the store. A rep came to verify I just half of the order. 10 minutes after they brought one more pizza. Five more minutes the 4th pizza arrived. I have never experienced that TERRIBLE CUSTOMER SERVICE! read more

6/9/25 Update: After all my experiences between the different Sam's and Costco, I found out Sam's was mainly giving me issues due to mostly no fault of their own but the economy and things like the Bird Flu instead. Also, Sam's is just a way better experience. Coming back to Sam's in March/April 2026 when our Costco membership expires. Thank you. read more

I ordered 3 cs of water to be sent to GCU campus for my grandson. Last weeks delivery kind of went sideways but that's ok. Today's order was delivered on time by Tiffany. I am so grateful that she was so patient and had the office call me. We did a conference call with my grandson and she went to the gate closest to his dorm. They are contracted to Spark Delivery. Thank you again to Tiffany with Spark delivery! read more

This location is trash vs the location on Dysart in Avondale, which is about 10 minutes away. I don't understand how I continue to run into the same issues it seems on a month to month basis. Perhaps, an inept management team who lacks the knowledge of maintaining accountability with their employees. Produce is purchased and becomes moldy within days. Meat expiration on shelves. Dairy products not in stock. Yet the Dysart location doesn't ever have any of these issues. I don't want anymore free gift cards to keep my mouth shut. I want change. Terminate all existing management and get someone in this location who cares as much as the care at the Dysart location. It's predominantly Hispanics at this location vs the Dysart location. I'm not stereotyping; I'm stating a fact. read more

My review is about the cafe .... The food was good. I do understand that it does get very busy so I am very patient I noticed how every worker had a role and was busy they were all doing amazing! All, expect for one. She has young, dark hair, and wearing glasses she was with customers delivering items. First she took forever and not in a way where they are busy, she was on her phone, stoped and talked, at some point she left the stand with other items completely leaving us out (lucky this other older gentleman went out of his way to help us out when she left us behind, Thank you man) also need to point out she was not wearing gloves at all, isn't that a health code violation? Now, I will cut it some slack if she was "in training" that would be completely understandable, she does have lots to work with such as her customer service and hygiene. I'm not sure what that girls name is but I hope my description helps this was also at around 1:40-2:20 pm on Sunday February 22nd. Again, I know it tends to be busy at this location and I appreciate all the other employees who go out of there way to make sure every customer is satisfied! Thank you! read more

I just renewed my Sam's Club card. Sams is near to my home. It isn't overwhelmingly big, has a very good selection of food and non food items, clean, the hot dogs imo are better than costco's and the people who work there have in my experience been helpful and friendly. I recommend Sam's Club at McDowell Road. read more

It depends on the day of the week, day of the year and personnel working there. Too often it's poor customer service, inconsistent management and incompetent workers. Today, Monday, 12/23/24, the door exit person couldn't even say how are you or thanking for shopping because she was too into her drama while talking on the walkie-talkie. I had 3 items. They were in full view and scanned into my phone. There's no way the camera's didn't pickup my items in the cart yet the female had an attitude and didn't know how to do her simple job. I go here cause it's cheaper than Costco and sometimes their scan your items on the phone works to save checkout time. read more

Cakes come out pretty good, I suggest Whipped Cream frosting because buttercream is abit on the sweeter side. I ordered Paw Patrol for my daughters bday and it came out great, they even gave me a paw patrol cake topper and (1) Marshall firetruck figurine (in picture below) I ended up adding the extra Skye figurine since that was for her theme. Thanks to whoever Made this delicious cake in the bakery!! read more

Sam's Club - cake, paw patrol, icing, birthday cake, - Wholesale Stores Near Me - Phoenix, Arizona

The produce at this location is questionable. There were bags of moldy garlic in the refrigerated section. read more

Sam's Club - Moldy garlic - Wholesale Stores Near Me - Phoenix, Arizona

After what felt like fighting my through the parking lot, I finally may my way inside. For how hectic the parking lot was, I was surprised to see the store only moderately busy. Like any big box store, some things are great deals, others not so much. I was there to help a nonprofit group stock up on snacks, and non perishable meals. I myself am not a member of Sam's Club. I did do/was allowed a little shopping for myself while there. For the most part, shelves were neatly stocked. Lots of different types of merchandise was available. Seasonal items for outdoor living were at the front of the store. My biggest complaint is that price signs were either completely missing, or not in the right spot. For example, an endcap of shoes. The left side had a higher price that the right. There were no shoes matching the price on the right, but they had stocked the shoes corresponding to the sign on the left acress the entire endcap. Found a stack of shirt I was interested in. No price signs were up for them. Some crackers we were looking to buy were missing prices. These were just a few examples. Self checkout was easy. The registers walk the member through the process. read more

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The store is great, and I really like it one thing though their cinnamon rolls that they sell in like a cupcake format have way too much filling of cinnamon, it's extremely overwhelming and the flavor of cinnamon takes over for all the other flavors in it, would definitely recommend putting a little bit less. read more

First experience in a Sam's club and I'm already canceling my membership. Took over an hour to check out at 1 pm on a Tuesday. Seriously, people were taking out their phones to take pictures. Waited 20 minutes to order at the food court only to have to line up for 20 more minutes and show my receipt to finally receive my food. Understaffed everywhere except where they check your receipt to make sure you didn't steal (5 people standing). I understand it's busier due to holidays but you need to staff appropriately. Went directly to Costco ordered and got my food within 5 minutes. Took about 20 minutes to check out at 4 pm. read more

I placed a curbside pick up before store hours. The app allowed me to schedule a pick up between 3 pm-4 pm the same day. I arrived at 3:30 and have been here for an hour with no confirmation text, no updates to my order. That isn't the frustrating part because I chose to show up without an alert. The frustrating part is when you constantly try to call the store to ask if you can go inside and pick up what's already paid for, and the phone keeps ringing and ringing non stop. The 800 number is worse. I tried to cancel my order and they say they are unable to. I have to wait a week for it to drop off. For a company who continues to increase fees to their membership, with no additional incentives to the consumer, the least they can do is hire enough people to provide the customer corporate lies to us about. read more

It should not take 20 minutes to get your food that you ordered off of scan and go order pickup the wait time is ridiculous I'm surprised Sam's Club managers have not fired the people behind the counters and hired new ones read more

Upside to this location: No Karen's Downside: somewhat disorganized and very cluttered with people every time Overall: staff is quite friendly except for an older Hispanic lady that works in the cafe. Not as many Karen's who nag at the smallest inconvenience compared to the Sams in surprise and on Bell Road. read more

One of the managers by the name of Zoe, was absolutely AWESOME!! There was an item I was looking for at several Sam's locations that didn't have it, but she assisted in finding it on the TOP of one of the rows. She indicated they were short of staff and didn't have anyone to bring it down until 3:00 p.m. We went to lunch & came back and Zoe was a jewel in asking for it to be brought down after their meeting as a customer was waiting for it. When it was obtained she brought it to the front of the store HOT off the pallet. KUDO's to Zoe for excellent customer service. read more

I just had one of the worst experiences here ever I was waiting for my receipt to get checked to leave the store and the African-American lady in the front literally was so rude unprofessional and I'm pregnant and she pushed the cart away read more

The old lady at the front door is a clown. Demanding to see every persons club card before you are allowed entry like a ticket taker at the movies. If you don't show it to her and allow her to study it she will chase you into the store. I don't have a Sam's club card myself, but my fiancé does; we dropped her at the front door, parked and then went to meet up with her in the store. I had my 2 girls with me and a hand in each hand so even if I had a card, very inconvenient to stop and dig it out with both hands occupied. Time to let this old crabby lady to retire voluntarily or not, get her out of there before you chase off more potential members and the existing, because I was certainly questioning why we pay for the privilege of being harassed at the front door of this Sam's club, especially when you can't check out without first scanning your card. read more

One of the worst sams I've been to smh....and the food court forgot you be waiting for days how bad they are

I usually buy the cherry tomatoes here and I did not have any issues. Today, I guess was not my day. I can't believe that this is sold mold and rotten. I hope that they are welling to refund the cost. read more

Sam's Club - You can see the moldy tomatoes. And the smell is awful. - Wholesale Stores Near Me - Phoenix, Arizona

Your cart attendant Raymond is a great worker he helped me with my groceries. Very polite.

This location is a complete nightmare!! I came in during the weekend, I feel like their staff is not aware of the term friendliness. My cashier's name was Kenya and she spoke to me in a sharp manner with attitude. She was not the only staff there that is not lacking in good customer service. I left this place with a throbbing headache. I don't think they would like that type of service. read more

Go early or late to avoid the crowd! Love self check out and app checkout. No food sampling yet.

Sam's Club or Costco.... Which To Choose. I have memberships at both Costco and Sam's Club . However, Sam's Club is closer to my house, so when I am short on time Sam's Club is usually my choice. In General, while Sam's Club and Costco offer good value I think Costco sells better products and merchandise and has better customer service. On a positive note the gas at Sam's Club seems to be the cheapest in town as compared to the gas at my local Costco. However, both are good clubs. read more

Club #6606 in Phoenix is the absolute worst of the many Sam's I have been to. Received an email saying my pickup order was canceled. Contacted the online help desk - they couldn't tell me why the store had cancelled the order. Attempted to contact the store directly. The phone rang over EIGHTY times. The email said that the order was cancelled for one of 3 reasons: 1) I had requested a cancellation (I didn't) 2) I had missed my pickup (I hadn't. It was scheduled for the next day 3) All items were out of stock. I placed a duplicate order at the Sam's Club 15 miles away and am able to pick it up this afternoon. Still haven't been able to reach Club #6606. Interesting to note that the online help person told me that "There have been several complaints about the lack of customer service at this club." Gee, then maybe you should, I dunno . . . DO SOMETHING ABOUT IT? I will keep my membership until it expires in February. Then this girl is headed to Costco. read more

Now Sams has a time limit according to Debbie (picture attached) who is that the gas pumps this place is absolutely ridiculous you pay for membership and are told right after you finish pumping gas to leave not that sams club really cares because what is just one customer to be rude to this location is a joke read more

Sam's Club - THIS LAZY WORKER WAS RUDE and would even allow me time to wash my windows. - Wholesale Stores Near Me - Phoenix, Arizona

I love the scan and go option cause I hate standing in line. But this location never rotates anything. I'm always checking dates cause a lot of stuff is about to be expired or has been expired read more

Sam's Club - Expired. - Wholesale Stores Near Me - Phoenix, Arizona

We practically live at Sam's! We especially love the Scan & Go. It really helps with checkout. We love the snack bar. The hot dogs are a favorite. Prices are great! read more

We frequently visit this location and never had any issues. Parking can get crazy on the weekends as well as the check out lines. But they're better then Costco! We never pay at the register and instead pay through their Sams Scan and Go app! Saves you so much time! They have a good selection of items and their cakes/cupcakes are really good! Their food court items are okay. Nothing special. The staff is friendly and the store and bathrooms are generally well kept. read more

Horrible customer service. From WA state and REFUSED to honor accumulated points. We even checked first at guest services. Rude checker called Mgr and stated we were causing a scene. Left cart and when to different location and no problems. read more

After a less than pleasant experience I was approached by Sherrie the manager the next time I was in the store. She not only remembered me but also recognized me from across the store. She was extremely helpful and took the time to care and address the issue. Sherrie exemplifies the customer service that all businesses should aspire too. I will continue to make this my preferred store. read more

I purchase an item and the price drop a week later and they didn't wanna give me the different

April 21 2021 So today I was at Sam's It was a total MESS !!empty boxes where the dairy and frozen food are in side the freezer I had to take out the empty boxes In order to get what I needed ON TOP OF THAT MOST OF THE FOOD WAS DATED APRIL 21 NOT GOOD Than I went to the bread And most of the bagels We're dated April 18 2021 I ask the girl in the bakery Why is there so much expired bread she didn't have much to say SO WARNING LOOK AT THE DATE'S I LIVE SO CLOSE TO SAMS SO I GO ....ONCE A MONTH IF THAT... SCARY JUST WANT TO SHARE MY VISIT TODAY read more

Seeing a lot of reviews here for rude employees, I was ready to experience them my first time shopping Sam's Club in Maryvale (yuckiest part of Phoenix, AZ) I saw no bums in the parking lot. The staff in the store were smiling, laughing & friendly to me- even though I showed up at the last minute 1/2 hr before closing time to get my new members card & do quick shopping. Entering the store realized I had no cart, so went to the entrance/exit doors to look for one. The rather "village idiot"-type staff member smiled & told me I can't get a cart (they're outside the door) until another customer arrived to shop & tripped the automatic door (so I could run out & grab a cart from the outside) ! I answered "What if NO other customers arrive??" shows the genius hired at Sam's Club: customers are *not* their priority. Luckily another last minute shopper did arrive, thus opening the auto-doors & I reached out to grab a (giant) cart. The store layout is such that you can see afar sections from your perspective, so you know where to race your cart to next. EVERY thing is in giant economy sizes- so you better plan on shopping for the month, unless you're feeding a family of eight. Apparently they do not stock fresh garlic?? Bizarre... they do carry pre-peeled refrigerated garlic cloves in gargantua-sized vacuum paks. I needed mushrooms, but not a cafeteria stocking sized batch- skip their mushrooms. I could not find capers, but feared if I had, I'd have to buy a 10 gallon jug or none at all. The produce section appeared clean, fresh. The prices on fresh fruits and vegetables VERY reasonable, less than anywhere else I find locally. 4lb bag of HoneyCrisp apples: $6.48, or $6.84 something. I opted for the "ENVY" apples, which to me are the same apple- at approx $4. for 4# bag. Beautiful navel oranges at $8. for 8lb bag(about a dollar a lb) very good. The seafood section is remarkable: giant King? crab legs- huge! Many varieties of seafood for all tastes. The beef section seemed a bit sparse, but I was there just before closing. Prices on fresh meats very appealing- I wonder if Sam's Club is lowest price of all local stores? They may be. Surprised to find no bags/packages/wrapping were provided for purchased items, the paid for items merely set back in your cart. Bring your own bags? is that it? If you need a "normal" sized bottle of ketchup, or a few mushrooms for a dinner recipe, skip shopping here. This is for "stocking up" sizes only. And bring your own bag! PS- this store at McDowell is in a miserable location. This may be my first and last experience there- next one will be the Dysart store in Litchfield Park. read more