I had to exchange a mini-fridge that wasn't in stock at a Sam's closer to me, so the employee happily directed me to the Duluth location. The exchange process was smooth, and the customer service was great. The staff was helpful, efficient, and made my shopping experience even better and hassle-free. I appreciated how easy they made the experience, especially since I was coming from a different store.Great service all around. read more

This place ain't so bad but there's room for improvement. I love checking out through the app and most of the prices are reasonable.

Warehouse shopping only. Don't come here for gas at all, it will be a waste of a trip for you. We drove around on either side and towards the rear of the building too. read more

Sam's Club - Wholesale Stores Near Me - Duluth, Georgia

Pulled into the parking lot to see an employee harassing the truck drivers and threatening to have them towed. These are the same truck drivers that deliver their groceries every day. Truck drivers already go through enough hassle. They shouldn't have to deal with power tripping lames who need to be worried about keeping the bathrooms cleaned and shelves stocked. read more

Flor works as the front self checkout clerk on the floor and was EXTREMELY RUDE EXTREMELY INCONSIDERATE and should NOT have a job in customer service. She was not accommodating and barely understand English to help ANYONE in America. She should find another job ASAP read more

Now that Yelp has changed their 3-star label to just "OK", instead of the previous "A-OK", I'll be generous and award 3 stars to this Sam's Club (as much as the "Could have been better" for 2 stars might have been closer to my sentiments. Since we only recently joined, we've never been to one out of state. This one is so close to the Venure Drive Costco - so why not check it out! Perhaps I shouldn't have bothered. This space has even MORE of a warehouse feel to it than most other big box warehouses I've come across. Not sure if the square footage is lower than other Sam's - and I did not do a thorough compare - but it certainly feels like the selection here is more limited. One area I almost always check is the wine section. Theirs is mostly racked, compared to the usual bin/aisle display, and that's not a positive. Don't want to be too much of a wine-snob when I say this, but when one of their largest wine displays is of Reunite's 1.5 L. Lambrusco, that pretty much tells half of the story! Seriously, they must have less than half of all the wines that I find at my Florida Sam's, which is ironically that opposite of Costco (meaning, I find much BETTER selection of wines in Costcos in Georgia, compared to FL, by far!) Again I find fault with their completely stupid merchandising: I'm no expert in the subject, but a good merchandiser goes beyond making the shelves look pretty; the objective is in ... MOVING the merchandise and turning the inventory, and just as importantly, helping shoppers make smart purchases (or at least giving that appearance)! In a side-by-side display of mindlessness, they had two EVOOs, same brand, different price, but the SMALLER size is actually higher cost than the larger size! (see my photo). How did that happen, you ask? Well the more expensive one was organic, and the other isn't. You'd think they'd make that abundantly clear in the big price sticker on the rack? Nope! Apparently, it's above someone's pay grade to do that. Last but not least, the abominable bath room (again, see photo): aye-yuy-yuy! Perhaps 2 stars IS more appropriate! read more

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Wanted to look at some of their showcased jewelry, and scanned their QR code for assistance. We then proceeded to wait for half an hour without any service, even when we checked with another worker. This place either lacks care, urgency, or employees. read more

They have only 1 person working member services and have to wait so long. At least she asked for them to send help. Don't blame her, blame management read more

Sometimes I rather just not write a review if I cannot say anything positive about a place. On the positive side so far everyone I have dealt with here has been nice (the checkout people at the door) other than that, sadly it ends there. I just upgraded my account to plus, as we have several kids and do buy in bulk and it includes free shipping on most items. With a place like Walmart, one might think they would have consistency in their Sam's Clubs floor plan as those who shop here are members and are paying. (Basic member $45, Plus $100; paid annually). In comparison from this location (Duluth) to the Snellville location, this place is a solid one star. Today we stopped here because it is closer. They have almost no bread, seriously, no bread and didn't have any of the mozzarella cheese we buy. It goes beyond that though; the isles in the store are all over the place, making it extremely hard to navigate to find anything. Half of one type of product is over there, while the rest of it is located on the other side of the store. They have a very limited supply of produce here compared to Snellville and the store is just dirty. This location does not have kiosk machines at their restaurant so if you want to order food or drinks, you will be standing in a long line. Where Snellville has 5 kiosk machines and your order and then just pick up your food when they call your number. Sorry Sam's, this story needs a total facelift. [Review #591] (17th Review of 2019) read more

Great place to shop! Womens bathroom needs door locks on stalls, floors are filthy , bathrooms are filthy!

I'm Sam Club in Duluth puts in a GAS STATION. This club definitely will bring more customers from Costco. I can't stand the traffic lines at Costco. read more

Pickup order from 6-7pm. Now 9pm when they closed @8 and still no order. Only had 6 items to pick up. They sent a text @8:30 that it was ready, but still waited another 30 minutes. Asked how much longer & they said " Wait, another 20 minutes or come back tomorrow" ..... for. 6. Items. Waited 3 hours for an order I still did not get read more

Sam's Club - Wholesale Stores Near Me - Duluth, Georgia

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Absolutely terrible customer service. I had to go through 4 employees just to get a cake that was already made and paid for. No one in that store is willing to help even though they were just standing there finally the person that helped me was from customer service and she was just standing there looking at her phone. read more

Sams club is a membership-only retail warehouse club. You need a membership card in order to buy anything here, otherwise you'd have to pay I believe the 10% of the entire order. There are 3 types of memberships you can purchase: the regular, the plus, and the business card. With the regular card ($45 a year) you receive some discounts monthly. With the plus card ($100 a year) you get discounts too, but you can also earn cash rewards. So every time you spend $500 you get $10 for you to spend or cash out. With any of the memberships you get discounts on tires, pharmacy and glasses prescriptions. Sams club is owned by Walmart Inc, so if you have a gift card, or a credit card from Walmart, you can also use it here. The cafe is also great in any Sams club. You can get a hot dog and a drink for $1.50 or a pizza slice for about $3. All of the clubs are pretty much the same, but service would always make the difference. ESPAÑOL Sams club es un club de bodega minorista solo para miembros. Necesitas una tarjeta de membresía para comprar algo aquí, de lo contrario tendrías que pagar, creo que el 10% de todo el pedido. Hay 3 tipos de membresías que puedes comprar: la tarjeta regular, la más y la tarjeta de presentación. Con la tarjeta regular ($ 45 al año) recibe algunos descuentos mensuales. Con la tarjeta plus ($ 100 al año) también obtiene descuentos, pero también puede obtener recompensas en efectivo. Por lo tanto, cada vez que gasta $ 500, recibe $ 10 para gastar o retirar. Con cualquiera de las membresías, usted obtiene descuentos en recetas de neumáticos, farmacias y anteojos. El club Sams es propiedad de Walmart Inc, por lo que si tiene una tarjeta de regalo o una tarjeta de crédito de Walmart, también puede usarla aquí. La cafetería también es genial en cualquier club de Sams. Puede obtener un hot dog y una bebida por $ 1.50 o una rebanada de pizza por aproximadamente $ 3. Todos los clubes son prácticamente iguales, pero el servicio siempre haría la diferencia. read more

I will never go back to this Sam's location again. The reason I went there was because it was closer to my office so I placed an order for curbside pick up that would be ready between 5 & 6pm. Not only was it not ready but they didn't even have everything that I had ordered because I went into the store to get the stuff myself. So I canceled the order online, which it's not showing that it was canceled but I get an email at 8:49pm telling me my order was ready to be picked up which is hilarious because the store closed at 8:00!!! Not only that but I stood in line for over 15 minutes to show the receipt to the one checker at the door because the line was so freaking long. The Sam's Club on Clairmont Road is the ABSOLUTE BEST, friendly, organized and helpful!!! read more

I love Sam's, almost any Sam's and this one is just close to home so I go here often. Nothing spectacular about this Sam's but nothing bad about it either. I have never had an issue, they always have what I need and it's clean. Super full, but that's any Sams I think. read more

Sam's Club - Wholesale Stores Near Me - Duluth, Georgia

I like To shop at Sams club better than BJs or Costco. I find the products at an affordable price and of great quality. The always stand behind their products and don't give any issues if you need to return or exchange something. read more

This is a good location. I've never encountered a rude employee. They have a nice selection of items and they're usually fairly priced. I once got a set of Samsonite hard shell luggage for $150 down from $180 which I thought was a good deal. They have giant rotesserie chickens which are cheap and taste great. I couldn't find any cans of Bubbly Water at this location which was disappointing. I enjoy it more than La Croix. I found an absolutely gorgeous LG Television but at $1,799 it was too rich for my blood! These are the days I wish I was rich! read more

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This location is consistently the worst I have ever been to. In particular the food court here is extremely unprofessional. Time and time again the staff of this food court close up HOURS before they're supposed to. I was just there yesterday and was planning to order food and it was at least 2 hours prior to when the food court is supposed to close and was told when approaching the counter they were only selling drinks. I asked what time they close and the girl said 7:00pm. It was 5:00pm! She said they were very busy so they decided to close early. WTF kind of excuse is that?!? For the record, I've seen them to do this numerous times, 2-3 hours before the warehouse is closed, the kitchen is closed and cleaned and appears as though it hadn't been open for a very long period of time, whether it's a week day or weekend. This is inexcusable and I'm amazed management allows this and I question whether other customers notice this because I sure do! The manager of this establishment needs to be held accountable because this is a very poor reflection upon Sam's Club in general. Unfortunately this warehouse is the closest location to my home but I will be going elsewhere from now on. For the record, I have never seen another Sam's Club do this with their food court so it's very specific to this location in Duluth. If the employees don't want to work or be there, QUIT! On top of this issue with their food court, the situation with the shopping cars is pretty abysmal as well. Often times there are no carts and we have to go and retrieve one from the parking lot. read more

Love this place! We like the meat dept. especially. Good deals for feeding a large family. The meat dept. also helped me once pick out the best piece of meat for a pot roast. The store is clean, the shelves are neat and orderly, and I've never worried about if they'd have what I want. Thank you! read more

The q to go out to this store are super long! Take me 20 mins to get what I want , but take 20 mins to get out of the store! read more

Colton is the best. Thank you for your hard work. He is always wanting to help customers. He is always going above and beyond. Thank you Colton! read more

Will never step foot in this Sam's Club again. Horrible employees who are more interested in talking to each other than helping paying customers. Brought this issue to the person at the exit who works there checking receipts and my mom and I got called rude by this person when we told her that the behavior by the employees was unacceptable. We requested to speak to a manger who might as well have been like talking to a brick wall. My mom demanded an apology and the employee rolled their eyes at my mother. Horrible store and horrible employees. This Sam's Club location should go out of business. read more

just wow. i'm not an employee here but i can tell management is horrible and don't care for their employees specifically in the food department. every time i go into sam's club i go to the food court for a snack after shopping and 9/10 it's only ONE person working. i feel so bad because the lines are long on the weekend and yet, he still does an amazing job with customers service, time/effectiveness, and order accuracy. Shout out to that one employee, his name is Johnathan, he does an excellent job! Sam's club management DO BETTER SCHEDULING OR SOMETHING?!? other than that sam's club is pretty good. read more

This sams club has to be the worst, all the staff and I mean all the staff work with such a lazy attitude and get annoyed when you asked them for assistance, they all move with no sense of urgency that it is amazing that thing things get done, I've seen almost all staff on their phones. Do better sams club. read more

OPTICAL REVIEW: I've been coming to this location for over 10 years and it's so sad to see the deterioration over time. From inept front desk/optometrist assistants to inconsistent ophthalmologists who clearly don't want to be at this center for more than year. Tried to order some contacts and the experience was lackluster to say the least. Will not be coming here again read more

Worst costumer call service in the auto department. I was rudely interrupted by being placed on hold by Mary who failed to make an attempt at helping me through a different way when I wasn't able to provide ONE answer about my tires. Will not be using their service. read more

Its a larger version of Walmart (imagine that), and it is always busy. No fancy decor it is just a warehouse. You buy in bulk. Many moons ago price checkers used rollerskates to cover more floor space. (Just a bit if history) I like the monster carts to carry all the large and awkward boxes around. Small businesses get to shop earlier before they let the regular crowds in. I advise you to bring a calculator to breakdown the price of the bulk item you purchase. This will give you the value that is relevant in regular packaging and quantities. Items you may see at one visit may not be ordered again. If you like something you see bear this in mind. The crowd can be competitive. Y 16/100 read more

Sam's Club - Store Front - Wholesale Stores Near Me - Duluth, Georgia

I had two items and got into line then one of the cashiers with a raspy voice kept moving us around. And treated us like trash I literally was so upset I had to put my stuff up and leave. Don't go here unless you want an hour wasted. Also the bananas potato's has mold on them be wary. read more

Let First say like most I was a Sam's fan years ago and loved it. I have since then became member of Bj's and once I made a move there was no Bj's near me so I became a member at Costco. I've been a Costco customer for more than 5 years. I don't have one complaint about Costco from the quality of foods, customer service, prices and samples that they offer I'm a true fan at heart. Fast forward to a week or so ago I found a Groupon deal for a Sam's club membership. You can pay $35 and receive a $10 gift card for becoming a member or you can pay $45 and receive $20 plus tons of instant savings on products for membership. So basically I could join for $20-$25 which seemed amazing to me. I chose the $45 deal. I finally had an opportunity to stop in today to get my official card and look around. Parking was plentiful and the buggies were also available. As I walked in I had to immediately go to member services however there were 5 or 6 ahead of me and about 4 behind me with 2 People working to assist. I was in line for about 25 minutes waiting to get serviced. A lady in line behind me a long time member called the store while in line to speak to a manager to send someone else over to help with the long line and Long wait time. I think she was on hold for 6-7 minutes. When I finally got up to desk the manager finally showed up to address the concerns. I'm not sure what happened but the cashier lady that assisted me was very helpful and patient with me as I looked through emails etc.. to give her what she'd needed to produce my hard copy of membership card. Now that I have my card I proceeded to look around and I found what I thought was a couple of good deals. They had a 4qt & 7 qt Dutch oven for $47 , stainless steel and black spice rack for $19 and 3part slow-cooker buffet for $29. With my $20 gift card either deal would be a win. Now because I am a regular shopper at Costco 2-3 times a week and definitely on weekends I compared a few items and Sam's prices were higher. The rib-eye steaks were like $9 something a lbs but a few packages were marked down to $7.78 a lbs at Sam's. Costco ribeye were $6 something a lbs and it appeared to be a better quality of meat. They only had 1 lady there with with a sample of Quiche, sausage patty and a small cup of cappuccino. This location (Duluth) did not have a gas station as an offering. I did not care for the set up it was not very inviting. I wasn't impressed nor did it remind me of the old Sam's that I loved Year's ago. I will probably stop in a few more times just to give it another chance but I can tell you now that the chances for renewal doesn't seem to be in the future for me unless something changes. I will perhaps visit a different Sam's to be fair in my assessment because it's very possible that all Sam's are not created equally. read more

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This sams club is better than the one in tucker. I figure I find one that I like. although I forgot to review the one in Augusta (I'll do that when I go back), this one isn't that bad. Friendlier staff and seems a lot cleaner than the other one. Lines are longer to exit, but customer service line was even longer. read more

This review is for the optical department. I recently changed my vision insurance and since my previous eye doctor doesn't take my new insurance, I decided to go here to have my yearly vision exam. My vision exam was fine and the optometrist was nice. My issue with this place came up when I ordered contacts. I ordered my contacts on 3/1 and received a call on 3/7 saying that my contacts were ready to be picked up. I didn't have a chance to go pick them up until 3/20. When I went to pick them up, I was informed that they were already picked up on 3/17. Bina, the lady that helped me ordered me a new set after asking me some questions. She told me that my contacts would arrive in a few days. Since I had some errands to tend to in the area today, I called them to see if my contacts were in since no one had contacted me about them. I was informed that they were ready to be picked up. When I came in to pick up my contacts today, the lady Bina was there again. She showed me a picture of a black lady and asked me if I knew her, I told her no. She then told me that the lady had told her that I was her daughter and that she was told to pick up the contacts for me. Bina then continued to ask me a series of questions insinuating that I had something to do with MY missing contacts. The whole situation made me uncomfortable and was not handled appropriately IMO. I won't be coming back here! read more

Horrible service. Very very short staffed. Ask for help for 30 mins multiple times. No one came to assist. Costco is way way better

Every time I stop here for a hotdog and drink while shopping I pay for a drink but the drink machines are ALWAYS empty!

I seriously hate this sam's club. it's just awful when it comes to customer service. no one really smiles at you or greets you unless they're the one that checks your membership card when entering (probably b/c they're paid to do so). no one is helpful either... even when you look completely lost. the employees here are SO strict! I do not have my own sam's card, so I tried to use my mom's to pick up some stuff for my place. me & the bf picked up over $100 worth of items and we headed towards the check out lines. please keep in mind that sam's club does not offer self check out like costoco does. therefore, everyone must check out with a live person. after all out items were scanned and we were given our total, the cashier girl asked to see our sam's club membership card. also, another FYI: sam's club card has a picture ID of the card holder; the picture on the card was my mom's. the cashier girl has the audacity to tell us that I'm clearly not the person on the card. really? no shhh.. I then explained to her that it was my mom's and I don't see the big issue. we're giving them our $, so who cares? she continues to deny me the ability to purchase and complete my transaction. WOW. so you kno what? we just rolled our eyes, left all our stuff behind AND headed to the exit. THAT'S THEIR LOSS! I ended up giving costco my $$ instead. **the actual rating for this place is 0 stars** read more

Shopping here has generally been decent, but I've had a frustrating experience with the Tire and Battery Center. I recently had 4 new tires installed by them, and a slow air leak surfaced from one of them not long afterwards. I took it back to them a couple days later in the early afternoon and asked them to find and fix it. I didn't hear from them at all for several hours, and called to check in on the status a couple hours before closing. It took a bit to get through (this location is noticeably understaffed), but I was informed it was ready for pickup. When I came in, I was told they couldn't find a leak and replaced the valve stem in an effort to make it go away. Sure enough, that failed to do so, and I took it back a few days later. An hour after dropping it off, I got called back and told yet again they couldn't find the leak, and went on to chide me for over-inflating my tires. They seemed baffled when I reminded them that tire pressure would increase slightly after being driven around for a bit, and a proper measurement would involve waiting for the tires to cool down. With my faith in their competency shaken, I took it to another shop today, and they quickly diagnosed it as a leaking valve stem cap from my aftermarket TPMS. They clearly didn't bother to dunk test this like a standard tire shop would, as it would've quickly identified this as the root cause. I'm regretting my decision to have purchased these tires from Sam's Club. Fingers crossed for a better experience at another location... read more

I don't usually come to this Sam's Club because it doesn't have a self checkout like the one in Tucker. If I come here, it's because of convenience with whatever I have to do during that time. To me, the people are less friendly and parking is more chaotic. I hated the people at the food court. So rude and disrespecful, very stuckup. Plus I don't the location of the busy Steve Reynolds & Venture. I will avoid this Sam's Club at all cost. read more

Emloyees attitude is nasty. The girl- Layenne that works at customer service booth is extremely rude as I tried to give her the information of the membership. If you work in the customer service department, please learn the most basis knowledge of customer service. Costco is much better in treating their customers. Never come back here again, particularly with this location. read more

You must constantly prove that you paid for items and did not steal them. They have employees constantly demanding to see your receipt. You could go to publix and have 10 carts of groceries and pay $700 and as soon as you pay, you exit the building and nobody stops you. Go to Sams and buy $10 worth of fruit and juice and you have to prove your innocence at least twice before they let you go on your way. There must be a better way for them to go about this. Way to go Sams, treat your customers like thieves. I grow weary of this. If you do not mind this, go ahead and have fun. It is a great way to buy in bulk. Besides this complaint, Sams is a cool place. They have hot dog combos for $1.50 (Hot dog and soda). read more

Went to get a cake for a family member's birthday. Worst mistake. I honestly think it would have been better if I had just baked it myself!!!! Frosting was smeared in different spots and it looked like there was no effort on their part to make it look presentable. It was embarrassing to have it there at the party. If I could give 0 stars I would. read more