Never a bad experience here. I use the automatic check out app on my cellphone. No more waiting in line to check out.

Sam's Club. You can do a lot better with your "CAR WASH". Having a debit card denied 3 times locks it. Fix your card scanner. Also the wash has no prompts when to enter the wash and with no attendant there, seeing the soap go down the drain after spending $7 to get a wash is just not a great experience for a member who's paying over $100 a year for the pleasure of shopping at Sam's over Costco. DO BETTER. Other than the car wash, Sam's club anywhere is better than Costco. Also your gas prices are higher than TEMPE which is very strange considering you're further WEST than the TEMPE location and all gas WEST of TEMPE is cheaper. Michael Murdock, US NAVY VETERAN, ARIZONA read more

Not really happy with Sam's Club. They have membership, you pay and then they refused to give you a membership card. I don't want to use an app for everything. Much easier to have a physical card that doesn't get all my phone data. Also if you use the app at the Gas Station it has to be tied to a specific credit card. Customer service was no help, they said if I get their Master Card then I would get a physical membership card. Very annoying. I guess I will spend my money a Costco who allows you get a physical card. I was an add on member from my husband anyway, won't be spending our household money here. read more

Sam's Club - Sushi for lunch - Tires Near Me - Chandler, Arizona

This is my favorite location to shop! They always have what I need in stock, and I'm able to use the scan-and-go app, and I'm in and out. The gas lines are usually packed, but they go quickly. This location is always clean and everyone is friendly! read more

Sam's Club - Line at the pumps is sooooo long! - Tires Near Me - Chandler, Arizona

Pretty nice store. I couldn't find the sample kiosk. I don't know if they have one. At the time that I went, I also didn't see any samples being given out. Not very many people. Not too crowded. Seemed clean and organized. Good parking spaces. read more

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Great Sam's Club, been going for 4+ years now. Staff is very friendly and helpful and they have a a great variety of all types of goods. Wife and I enjoy the great values and ease of shopping here. Wide Selection of affordable baby clothes, vitamin water, frozen foods, and vitamins. The scan-and-go feature helps alleviate the crowds as well. Only negative is that Costco beats them in the food court, pizza/hotdogs because they have a much smaller staff to prepare foods even though their pizza beats costco pizza. We visit Costco much less often vs Sam's Club nowadays...it just has more of what we're looking for. read more

Sam's Club is doing a disservice to customers. If you ask for a physical card , they will make up a story on the spot and say "they ran out"

I love this convenient location i shop around here and it's next to a Home Depot. Plenty of parking but it is a busy location so If you find close parking go buy a lottery ticket because you're lucky. I have to admit I love the sushi here usually if I haven't had dinner I grab some sushi and try all the different ones and I have not disliked any. Well staffed, stocked, clearance prices are great and clean. read more

Love this Sam's! The people who work there are kinda grumpy but otherwise, the store is clean, well organized, and you can get in and out faster than at the grocery store! I go here every week. read more

Wouldn't utilize the tire service. Made an appt for 8 and waited 20 mins to be checked in. Only to be told, I was double booked and it's going to take over 2 hours. Go to Discount, bought 4 tires within 20 mins and will be done in an hour, and within $20 of Sam's price. read more

We mobile ordered for our food and they notified us when it was ready for pickup!! delicious and cheap! read more

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What a great store. Always immaculate, lines move fast and extremely clean. HOWEVER, the optical department is severely lacking. I made an appointment with the optometrist two weeks in advance with an extremely nice lady. I arrived on time and headed back to the office where I found a prior customer exiting. I approached the optometrist and told him I had a 2 o'clock appointment and was told, there are two ahead of you! I asked how long would the wait be since I did have an appointment and was told about an hour. He saw I was a little upset and offered to reschedule my appointment. I mean I was pissed. I drove 20 minutes and taken off two hours from work to make this appointment. What good is making an appointment if you don't honor the appointment?? He just shrugged and smiled. Maybe time for new staff here to compliment, the excellent front end staff. One more item, the ladies in the food court are beyond excellent. I know they are short staffed sometimes, and the line can get extremely long but, they work quickly and efficiently, and always with a smile. Great job ladies! read more

We like Sam's club and shop there whenever we can. Just my opinion here - but Sam's doesn't carry as much heathy choices as COSTCO. However, Sam's wins in the checkout area! And prices are comparable. We bought grapes, sushi, beer, wine, nectarines, bananas, bagels, apples and water. We used our phone app to checkout and pay skipping the cash registers. As you exit there are bins of boxes for your groceries. We like it, we will be back read more

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Very good customer service and I will definitely be going back to buy my food with my mom really soon

Manager refused to refund a defective product. I bought a pack of yogurts and ate a few only to find half of them were factory sealed but completely empty. When my girlfriend and I tried to return them with the receipt they wouldn't accept it because we did not bring back every yogurt pack. Long story short stick to Costco... read more

TRied entering the store today, cart guy cut me off with a line of carts, and would not let me into the store. Asked multiple times saying excuse me but he continued to ignore me. Made me walk all the way around without any apology but let others walk through. Not very kind, very rude. Don't recommend coming here with this horrible customer service. read more

Order items to be delivered today. Items never showed up. No reason so I called no reason given then changed to pick up today and they changed it for tomorrow which was not acceptable since needed items today. Had to drive to Sam's Club and do the shopping and double checked to make sure it was cancelled. They need to have workers on phone who speak English. Horrible experience with Sam's Club today read more

The customer service person, Tracy, was very helpful and kind. I loved her smile. She was very patient with me as I am not super handy with apps on phones etc. Andre, in the tire department, was also very helpful and kind. Those two would make me want to shop here however, going thru the cashier and management was not a good thing. We were offered a $10.00 off when we joined and they did not honor it!!! I am no sure we are going to be shopping there. read more

Came here for getting free air my tires. Elijah was very helpful in getting me what I needed and was able to give me heads up on what may be causing the tires to get deflated. Would definitely recommend for good customer service. read more

I have slowly but surely really to enjoy Sam's club. I've been a big Costco guy my whole life but I feel like Sam's offers some really great value as well. They offer certain products that Costco doesn't have and I really love their scan and go option on their app which makes checking out super convenient. If you consider yourself a Costco person, I would highly recommend checking out Sam's for a little different experience that I feel is worth it. read more

Sam's is always a great choice for food and prescriptions prices are low and quality is good plus variety

"I visited the new Sam's Club in Tempe, which just opened a few weeks ago. A few months back, I'd reached out to their senior leadership about expanding their selection of gluten-free and cleaner cereal options, and they had indicated that this new location would include more of those products. Unfortunately, that hasn't really come to fruition, which was a bit of a letdown. The store itself is brand new and looks great inside, but just a heads-up: it's entirely cashless and requires you to use their app with a credit card on file for checkout. As someone who's dealt with identity theft before, I find that a little concerning. One more note: we did notice quite a few employees around who seemed to be mostly focused on getting people signed up on the app, and a number of them were just sitting around in the food court area. It did make me wonder why they don't have cashiers if they have that many staff on the floor. All in all, it's a nice modern store, but if you're looking for those specialty items or a more flexible payment option, it's something to keep in mind." read more

Great selection of various products, except for women's clothing. Men's options get better; women's get fewer and fewer. The big difference between Sam's and other big warehouses is check out. They've made it easier with lots of options: go to a cashier or do it yourself on your phone or using their equipment. No more long lines. read more

People with dogs that clearly are not service animals are not being asked to leave the store. Today a little yappy dog was sitting in a cart, barking at everyone, and another guy was walking his french merle bulldog. Guy admitted it wasn't a service animal, and said "but the managers can't do anything about it". The dog peed in the frozen food aisle. Guy laughed and walked away. Absolutely disgusting. Manager admitted she knew it wasn't a service animal as well but says corporate doesn't care. I filed a complaint with the health dept. People need to STOP bringing their NON service dogs into stores and Sam's needs to enforce their policy admitting only service animals. Costco enforces it, may be time to cancel here and go there. read more

I would like to thank Xavier, who apparently is some wannabe new manager they hired who felt it's a good use of his time to follow me 200 yards through the store and ask me if I had a membership while I was shopping all the way in the back by produce... When I showed him, I was using scan and go, which obviously means I'm a member. He still stood there, harassing me until I finished my shopping, checked out in front of him and showed him my QR code, and he still wouldn't leave me alone. I literally had to ask for another manager, because he wouldn't leave me alone and kept following me even after I paid. Demeaning experience, and he did it the whole time with a shit eating grin on his face. horribly condescending and rude...some of the worst customer service I've ever experienced in my life and I've been a business member here for 14 years. It's almost like he was completely completely clueless. How to deal with a situation that required no interaction whatsoever. What's the point of scan and go if you're going to have managers harassing members of 1.5 decades for their membership, and when they produce it to you still won't leave them alone... Grab a clue. I will be speaking to the manager, Michael Ransdell in a couple days because apparently he won't be in the office Wednesday, November 29, 2023. read more

DO NOT BUY ANY APPLIANCE FROM SAMS CLUB THEY WILL NOT HELP YOU AT ALL. We reported the damage within the 90 day return policy. However they are not taking responsibility for damage delivery claiming no affiliation to delivery company. We purchased from SamsClub and they set up delivery in which we had no control over. Now they are saying it has nothing to do with them. We did not purchase from delivery company, Our purchase was through Sams Club. So we have been completely RIPPED OFF BY SAMS CLUB read more

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I used to be a Sam's club customer I let laps never used it, I have a big problem they send me a renewal notice at least 6 times a day I have written them asking them to stop I don't want it, they continue to send the notice read more

Standard Sam's Club experience. First time visiting this particular store, but found it clean and well maintained. I use the scan and go so didn't have a need or opportunity to engage with any employees other than the one who verifies your receipt at the exit and she was fine. It's a busy time of year so she did her thing and said thank you without any small talk, which is just fine with me. read more

I normally don't leave a bad review unless a place actually deserves it & this place absolutely deserves it!! The Sam's Club Food Court are absolutely the WORST in customer service. They just look at you with no greeting or verbal acknowledgement when you are in front of them at register. NEVER a "thank you"or "have a nice day..." or anything. You never see them smile or anything. They are frequently rude and blunt. I am a regular customer and I frequent there. I continue to see same old attitudes. Honestly, the only staff exception is the Latina/mexican/ Hispanic woman who makes pizza & does pickup orders. She is awesome, attentive, & friendly. "SAM'S CLUB... train your staff better!! Seriously... your staff makes customer's experience feel like sh*t. And staff, if you hate your job, look for work that doesn't require customer service." read more

This Sam's club is located in a very busy area right off the freeway. The gas station for Sam's club is actually in front of the Home Depot and the line can get pretty chaotic depending on the time of day you go. Sometimes gas is cheaper here but recently I've found it's not that much cheaper from other local gas stations. Mornings seem to be the best time to go as the afternoon and evenings are quite busy. Recently they began doing samples again for lunch time so if you need a snack, stop on by! I utilize the scan and go most of the time I go so I can't speak much about register wait times. However, I have had to use the self checkout and didn't wait too long for that. The door attendants for going in and out are very polite and friendly. Even in the automotive area the gentleman I interacted with was quite friendly and helpful. The inside of the store is always clean and well organized. It's hit or miss with the meat being in stock at this location though. The parking lot is quite large but the closer you try to park to the doors here the crazier the parking lot seems to be. My advice just park in the middle back to avoid the hot mess parking up front. read more

Got my new membership, Nick was so kind and made the whole process so fast and easy!!'

Sam's club will only have "scan & go". No customer service lines. I'll pass and go to Costco. I don't work for Sam's Club and don't want to go to a store where it's mandatory to work for my food. Every time I've tried to go through the self check out- I've always done the walk of shame back to the counter because I forgot to scan something. It's not my job-they are so cheap in eliminating workers to save monies. read more

Gas station is busy! Tip: use the oppose side of the pump - the hose is long enough to reach. Today we were just stopping for gas and a car wash. But it's one of our favorite stores. Always clean and well stocked. read more

They were honestly just really rude, I would not recommend anyone to use this sam's. All the other locations I have been to were great but this one failed to create a welcoming atmosphere from the way some of the employees spoke to me. read more

I was on Operation Graduation Party duty for the Bakery portion & opted to come here for the "get everything in one place for many people" approach. Personalized Facial Cake was perfect as Danny the co-Baker carried the huge sheet of cake to the front for me. After picking up other items, headed to check out. I got a grouchy Cashier, yet the exit employee checking receipts made up for the negative vibes. I have yet to see a day where Sam's Club is not busy, yet appreciate the membership benefits. read more

Tried the club with a favorable experience. Store well organized and clean. Staff friendly and efficient w check out. Prices seemed to be in line with other club memberships. Limited selection in the adult beverage section. Did not find my choice. read more

I like this store a lot. But the cleaning robot almost hit me today. I was walking down the aisle and the thing turned suddenly in my direction and went right at me. I hate that thing. Can we start a petition to have it removed from SAMs?! read more

I'm not sure what the hate is on Sam's Club. They have pretty good quality food. You can buy things in bulk that need to be bulk (i.e. TP). They've actually gravitated away from bulk a little to have a better selection of smaller quantities for families IMHO. They have samples. Food court is pretty unbeatable for the price. Bakery is practically giving away food. Gas is almost always the lowest price (having to wait in line kind of sucks). read more

Poor customer service. Nick at memeber services Nick is very rude and unprofessional.

Nice and clean place. Very nice staff. Lines are always long but that's not one's fault.