So I had new rear brake lines and new brake shoes installed on my car…read more A month or two later I heard a squealing sound coming from the rear passenger drum. So in the fall I switch my own tires over for winter and when the back wheels were off I noticed the brake drums freely spinning. They aren't suppose to do that which means the mechanic was careless in not securing the brake pad spring properly which took me 30 minutes to reinstall because I didn't have the proper tool.The spring was in perfect shape and not broken but came off due to improper shoddy workmanship. I adjusted the rear drum pads which brought up my brake pedal up over and inch! That's a significant amount of play and unsafe. I contacted the owner and he would not accept responsibility but told me I should of brought it in to fix my issues. That would cost me a day sitting at thier shop for work that ought to have been serviced properly. I would never recommend trillium

We have had to take our van in a couple times and have been very impressed with the service and…read morereliability. They don't push work that doesn't need to be done and and fairly priced. Recommend to both family and friends!

James and the whole team were outstanding!!!! We landed at…read moretheir doorstep without an appointment when our car broke down unexpectedly in Hamilton at the beginning of a long road trip. They were patient and professional from the get go - helping me understand what was wrong with the car and taking us to rent a car (at a great deal!) while we determined what was to happen with the car. It's been a long time since I experienced such great customer service, especially in the automotive world. As an owner in a panic, and as a woman who doesn't know anything about cars, James and his team treated me with respect and kindness throughout the entire process. THANK YOU!

I almost wish I lived a little closer so that I could have these guys as my regular mechanic! Last…read moremonth, we bought a car from here at a very good price, which Rob then so kindly equipped with a great new set of winters. The car and tires got us all the way to BC from Ontario without a single issue despite snow, black ice and wind being thrown at us. The staff really went above and beyond with their patience when we were dealing with an insurance issue as well. I am so thankful. :)

Jim Walton was a pleasure to interact with. Very professional in his approach and never made…read moreunrealistic promises. The issue I had was a noise coming from the brakes when I first depressed the pedal. A full service on the brakes solved the issue and he also provided a summary of what was done and discussed including a video in the digital report online of an anomaly that was observed I'm very pleased with their thoroughness and the cost was around what was expected for a professional service

I'd taken my car here for years and loved it, then had a few bad experiences during the pandemic --…read moreleft my car for scheduled service that was not followed up on in a timely manner, follow-up work not done, no information given on repair timelines, etc. So since then I have taken my care to the dealership. I thought it might be the pandemic and it might be time to give them another chance. Boy do I regret it. I made an appointment weeks in advance for an early morning and put both online and with the lady on the phone that the a/c was not working -- the air blows but it doesn't get cold. Brought my car in on time. The person at the desk told me they couldn't say when it would be looked at as they "only have two a/c techs." Went for a local appointment and walked by Eccles 2 hours later -- my car was still in the same spot I left it. Went home, called four hours after I'd left my car there for an update as I hadn't heard anything. They hadn't looked at it yet and didn't know "where it is in the lineup." ??? Isn't the point of having a 9:30 appointment that it is in the 9:30 slot? Isn't that what anyone would expect for an appointment anywhere? Would anyone who works at Eccles be ok with this themselves -- dinner reservations, dentists, doctors, haircuts, anything? You show up at 9:30, hang around until 1:30, ask them when you'll be seen and they tell you they don't know where you are in the lineup? No. I told them in that case I would come pick up my car and take it to the dealership. Did so. Got there and got my keys and the lady said, "I'm sorry, I was hoping I could get it looked at today, but we only have two a/c techs." WHY ON EARTH ARE YOU OFFERING A SERVICE THAT YOU CAN'T DO? If you can't do it, don't make us go through the effort of time off work to bring it in only for you to hold the car hostage because you aren't actually able to fill the service that day. How long would it have been sitting in that lot, waiting just for someone to look at it and figure out what's wrong? Never again. Never ever ever taking a car of mine to Eccles ever again.

I had a minor front fender damage on my MY2022 Tesla model S. All most all, including Tesla wanted…read moreto replace the whole bumper. Finally, I took it to Global Tech Collision. This business is run by two brothers - Ahmed and Motaz El-Ashi. Let me tell you, these guys know their business. They fixed the bumper damage better than new - for thousands less and in no time! Highly recommended.

I have had more than one car repaired at Global Tech. They are always friendly and do the best…read morethat they can to accommodate my schedule. They search for the best price for parts--giving me the option for new or used and explaining which they would use if it was their car. I highly recommend them for all of your auto repairs.

I just had my car serviced again due to oil leaking under my car. They delivered oil when I was…read moreprior told it was completely drained, took my car to their shop, fixed the drain plug, delivered my car back and cleaned the oil on the cement where my car had been parked in my underground parking lot. They are all so courteous and professional. Caden (sp?) the owner's grandson and Jeff the Service Manager were so very helpful and prompt in servicing me (on a Saturday morning, albeit) and Jeff was extremely informative when I asked him numerous questions. This is my 4th time dealing with Carline and I can't recommend these guys enough. Now, when something fails on my car, I no longer panic as I know I'm in the best of hands.

needed a ehaust for my 392 jeep after a rear end accident, they recommended Borla and is perfect,…read morethis is what a 392 should sound like. good job boys, still like Marg the bests/

Worst experience ever with service advisor whose name is Kevin Mangal…read more Kevin was rude and ignorant. Kevin's attitude always make me unpleasant. Initially brought my EV9 for a charging issue with 2 weeks waiting period. Only took care of recalls and the problem still there and ask for another appointment for that matter. I wouldn't recommend Lockwood Kia for service at all. Won't go there ever again.

Had issues with the brakes,on our Sorento, coming back from Toronto…read more The wonderful team at Lockwood Kia welcomed us and had us back on the road in two hours (even washed our car). Wish I could give them more than 5 stars.

Ok.......I was at the Harvester Location for an oil change. It was on a coupon at a great price…read more $48.97 ($54.34 tax in). There system that sends you a report is good. They suggested an air filter change as it was dirty. I said go ahead. Should have priced it first but that is my issue. Upon picking up the vehicle the total was now $171.29!! That means the air filter and labour to install was $102.61! I was a but shocked at the time but paid the bill. After researching online with prices I called them back to report my displeasure with the amount. They were not impressed and simply claimed that it was normal amount for what they did.

I took my car in for repair, they were fast, and very helpful…read more They walked me through what was wrong and even had a free loaner car for the day. The special touch was the thank you card, just made my day. Would highly recommend SWC Auto.