WARNING: Worst Car Buying Experience! This has been the absolute worst experience I've ever had purchasing a vehicle. First, the transmission failed--$5,500 out of pocket, of course, right after the warranty expired. Then, I had an engine issue that cost me another $2,000. Not even two months later, the entire engine failed, setting me back an additional $4,600. I've always maintained the car properly, changing the oil regularly, and even the mechanics confirmed that this wasn't due to anything I did. Yet, here I am, still stuck with two more years of payments on this terrible 2017 Dodge Journey. If I could, I'd drive it straight into their office! Do yourself a favor and stay far, far away from this dealership. You'll regret ever doing business with them! STAY AWAY! read more

I experienced the worst customer service, starting with Ortega, who behaved unprofessionally. She got angry and yelled at me when I tried to make arrangements. Even when I explained that I needed a different arrangement, she continued to yell and eventually hung up on me. She argued with me and sent other staff members to retrieve my car simply because she was upset. The customer service was terrible, and Ortega's behavior was unacceptable. She seemed to think she could treat customers however she pleased. She is Spyco. read more

Waits of time didn't help me at all, worst experience from a car dealership to date . Brought me in ran my credit 12 times ; said I was approved then never called me back or returned my calls . Definitely would not recommend. read more

DO NOT COME HERE TO SELL A USED CAR. I would give a half star if I could. The girl Franci was so nice and welcoming. However, the man who appraised my car was rude and offered me $900 LESS than what CarMax quoted me for my car. He also told me if he took my car, it would just go straight to Mexico and this to me seemed pretty racist and I just did not have a good experience here. Please look elsewhere to do business especially selling a car. read more

Do NOT buy a used car from Sames Red Barn. I don't care what anyone else says in their review. First they lure you in with a car that isn't even on the lot. Then they rope you into spending more than you intended. Then they try to sell you a "Tire Protection Plan" with the false pretense that it's a requirement. It's really just an additional loan for $2,500.00. The salesman tells me "We'll fill up the tank, and clean it up for you!" I left with a 1/4 tank and realized when I got home that the antennae was missing from the roof. I managed to avoid the Tire Plan, after being told to "Try it for 3 months." How to you "Try out" a loan?!? Now I'm 2 months into owning a 2014 Spark from Red Barn and it just doesn't start. Everything else powers on except the engine. I'm afraid to even think about the B.S. Sames is going to feed me when I tell them. Get your car somewhere else. read more

I love that place and service. I highly would recommend that place if you need your car fixed. Very trustworthy

STILL waiting for reply on the managers they sols me a damage 2022 bronco, i was a loyal client bought few cars there before, but selling me a car with hell damage not disclosing is against the law, i will be contacting the competent authorities, SCAMMERS, read more

These SOBs sent my application to their finance team WHEN I CAME IN WITH A BANK LOAN. They were told not to do this because I am already covered. They hit my credit 22 times in the span of 3 days. I wasn't even in the office anymore and they still ran it! I felt it in my gut it was a mistake to even be there. Stay away. The reviews don't lie. read more

Thank You To Frank & Brian ! Left With The Car I Wanted Amazing Customer Service ‼ Please Go Check Them Out !

I tried to buy a truck from them ...The salesman kept being real vague in eMails ..Not Answering all my questions just acting funny ...Looked online at dealership...They don't even have the truck, I am asking about , WEIRD ! read more

WORST PLACE EVER. horrifying customer service. they sold my brother a broken car. not even DAYS after he purchased, it rained and water would leak inside. the interior would be soaked it was brought to service TOO many times and as expected, wasn't fixed. terrible place to do business. if you're thinking of buying a car from here .. just walk.. or crawl read more

Not even going to bother going here. Their web page sucks. They have vehicles listed as manual transmission when they are automatic. You cant navigated the search without the "text us" tab getting in the way. Fairly certain the only positive comments on here are employees or friends of employees. Pretty sad really. Bad business and a South Austin eye sore... Zero stars for you! read more

They threatened to shut my van that I just bought for not having my references call them not the company calls my references my references have to call them!! I keep getting the run around my parts that they put in the contract to fix and they aren't!! I told them I just want my down payment back so I can go to a different dealership and they told me that I will be charged for the repairs!!! Crazy idiot people don't go here I don't care how much you are struggling. read more

The worst buying experience I've ever had, they had pictures on offerup of a car i was interested in, verified it on the phone but it in person it was a different color and not the same interior. I thought it was minimal of a difference so I ended up getting it. They sold it to me on an empty tank, as soon as I drove it home sensors started going off and the next day my car broke down, i took it back they had it in the shop for more than a month, they would not answer my calls when i would call for an update and i ended up picking up my car and taking it to an actual mechanic who told me they did nothing basically and not to mention the reason why one of the sensors was off was because they sold me a car with a nail in the tire. Spending an additional $900 and taking it to 2 different auto shops because of how messed up my car was apparently no one could figure it out. As of now i'm trading it in for another car, would not recommend this place at all! Avoid this place at all costs read more

I don't recommend Unprofessional, and payments are too high for a car I never got to see read more

Horrible dealership do not buy a car from here this is your warning.!!!!!!They've been scamming people since they are oldest car dealership in Texas since 1910. I worked a deal, they took my money and then called back later and said the car had to go to the shop and get $4000 worth of the repairs and now they're going to tack that onto my price of the car, sorry but they don't care this is one of the oldest scams in the in the industry these guys are crooks and I'll take your money do not buy a car from them! The sales manager and the salesman have no sympathy that they don't care all they want is your money. They have a lot of junk cars on the lot as well. Here are for Reputable dealerships that care and will take care of you and give you a good deal not scam you. Carmax, Texas auto sales, covert auto group. I didn't warn you when you go and they scam you. The Sakes Manager R.Juarez is the worst Financial manager I'll ever dealt with, no customer service skills and he just shifted the blame to the Basdrop location and refused to get the General Manager involved. This guys are running the most unprofessional dealership for being the oldest, you would think they would have gotten it by now. read more

Daryl Quintanilla sold me a great car in my price range and everyone involved worked hard to make that happen. Thanks Daryl!!! Shawn in the Service Dept. worked on my previous vehicle and was always honest and upfront. Prices are reasonable. What more could you ask from your mechanic. Thanks Shawn!!! The entire dealership is clean and sterilized. I felt assured that my health was a priority and we could conduct business with the new normal. All in all everyone at Sames is AWESOME!!! Thanks Sames! Jennifer read more

Do NOT trust this business. I called ahead to make sure the VW Jetta I saw listed online was still available; I was told it was and made an appointment to come view it. An hour and a half bus ride later, I showed up to the dealership and was told that the car had a broken seatbelt and had been taken away for repairs that morning. It all seemed fishy and I was annoyed, but I figured I had made the trip and might as well look at other similar cars in their lot. The saleswoman (Angela) kept steering me towards another VW Jetta with 40k more miles on it than the one I had seen online and would not drop it, refused to show me other cars, and eventually I walked out of the dealership. I don't believe they even had the car I was interested in at all, it was a bait and switch. read more

The place was very unorganized and the customer service sucked! It took about 20 min for someone to actually approach me and then gave me their card and walked away. When I asked to see the cars he just pointed and said, "walk over there and come back if you have question". I will NOT be returning! read more

RAN UNAUTHORIZED CREDIT CHECK These guys will run your credit even AFTER you tell them you aren't interested in a car! don't trust them because if they will do this they will do ANYTHING to make a sale including sell you something they KNOW is JUNK! read more

Was in the need of a car! Was referred to this place thru a friend, and I worked with Bob Salinas great sales person if I give him a 10 I would ! I love my car and great on gas ! read more

Sames red Barn took advantage of me and my family when I was 7 months pregnant. They sold me a car that Is totally and completely undrivable not to mention dangerous and I was driving it like that till I took it to get the first oil change and the reveal tons of damage that sames had to have know about since they brag about their inspections. No one one will message email or call me back and had to hire a lawyer. Once I did that I found out the vehicle was a rental vehicle and that is another illegal thing they did. Save your time and money. Go somewhere else. read more

Apparently this is a "no haggle" used car dealer. The price listed on their website + TTL is what they quoted me "out the door." I made reasonable cash offer on the car (like, I was going to give them a check today). By the way, this car has been sitting on their lot for over 3 months. They completely refused to even counteroffer my cash offer. They also didn't want my name or phone number for any future contact. "No that won't necessary," was their quick curt response. My hard earned money is going somewhere else, I suggest you do the same. read more

This place is awful!!!!! I will be short and straight to the point so you feel bad for me and for them. They gave me 22% on a Jeep 06 89 thousand miles. The car was worth 7 thousand and they sold me for 13 and plus 22% it was total 19 thousand average. I am lady and I am clueless about car, my Dad past away and never taught me how to make a deal in a car. He was good at that! :( I paid punctually $400 monthly for 2 years and I then I transfer to credit union and is still high because I am building credit, since I never had it, but is BS and totally BS doing this with this dealership. Now I paid 12% with Credit Union, has been a year, my credit is the same, I am never late and always punctual, Credit is BS as well. I don't have debts, credit cards and I use cash. I have a job and I am less stress person. I learned this place is BS. My car showed many issues and they never cared about they never fixed and I had to pay for mechanic to fix it, and the 2 years insurance they mention needs pressure of you to put them in the wall and be rough otherwise they will you make you fool. If I could put this people in court I would but I am tired of dealing with them and is been a year I don't have to deal anymore. The best winning situation here is no one in this country making deals with them so they can shut the door. What a shame! read more

Went in to see Alex. He was really nice but the car I inquired about wasn't prepped for me so about 15min later he pulls it around. While I'm waiting I have the pleasure of looking at a dead bird covered in ants. Gross. I point to the bird and apparently someone saw it die but nobody wanted to clean it up. Ok? So your customers get to look at it while they're waiting? Cover it at least. Sheesh. So I go look at the car and it hasn't been cleaned. At all. If I tell you it smelled like someone tried to cover up the smell of death, it's not an exaggeration. There was that nasty carpet powder all over and the smell was terrible. I couldn't even keep the door open, forget driving the car. So 30min later, no car no deal. My advice would be to prepare the vehicle ahead of time when you know someone is coming to look. If you aren't going to have it pulled up to front, at least make sure it's show-able. And if it's not ready to be shown, don't post it. Alex was nice but they didn't appear to be a legit, reputable place I'd buy a car. read more

I was emailing Jackeline Fernandez and Maria Velazquez about getting some pictures and a price on a car on the lot and Jackeline just stopped replying. Maria then got in contact with me and said "Ok David I will help you" after roughly two weeks of waiting for a reply from her and that was it. Nothing else was ever said. Also they seem to only want shoppers who speak Spanish. These sales associates are a joke. Extremely poor customer service. They passed by a cash sale as I was ready to buy ASAP. Maybe they just don't need the business. read more

Arrived at 9am to get inspection sticker, I had to ask to be helped. They said inspection guy was not in yet. I waited till 9:20 for a follow up and seemed like several people were confused because inspection man was there...but no one bothered to tell him I was waiting. After the inspection, they informed me that the machine was out of Toner and they could not print my sticker and I needed to go to HEB. What? Wait, I now have to drive somewhere else...poor communication, 45 minutes for Inspection Sticker, and my car smells like Oil and Gas and not the kind that makes you $$$! Bet Your Red Barn I won't Be Back! read more

This review applies to the service department directly. I came in with a problem on my vehicle and received the best possible customer service from the service manager and mechanics. The turnaround time on the repair was very short, exceeding my expectations. The communication could not have been better. I will return with hopes of experiencing the same level of satisfaction with my next car purchase. read more

They had a car listed on Offer Up that NEVER EXISTED. It was a bunch of Stock Photos of a black car I was looking for, exterior and interior. I talked to four people to schedule a time to come test drive, and not one of them bothered to tell me the car was WHITE AND NOT BLACK. Great response about setting it up. I drive over an hour and what do you know, no car. Now I know every dealership uses stock photos, until they take the actual photos, but to have the car for 30 days and not change it, come on. At least use stock photos that match the car. And, there wasn't a single description of the car on the advertisement. They are lucky I had my son with me or I would have probably been kicked out. I will be sending them a bill for my time and mileage. It won't go anywhere, but it will make me happy. read more

I LOVE THIS PLACE!! 2 or 3 years ago, my husband and I came in looking for a car, because my Honda was crapping out on us too much, to where we were spending all our money fixing it. We came here, and the sales guy was very nice and understanding- he helped us pick out something we could afford. I wasn't too thrilled that I was going from a badass looking Honda to a mazda minivan, but hey.. we have kids.. it's appropriate I guess. Anyways as time went on, whenever something unexpected happened and payments couldn't be made in full on time, they were always genuinely understanding and willing to let us make arrangements. Their staff is extremely friendly and even when my husband or I go in to make payments we're greeted cheerfully. There was actually a point in time where our vehicle was "borrowed" from a family member for about 6 months, in which it wasn't cared for properly nor maintenanced. Just last week the engine was chugging a lot, to where I was scared to drive it with my tots in there with me. THEN the ac went out. We had called to ask about it, and were told that there is a warranty under a certain amount of milage. So we took it in last week, and found out that basically the engine is no good and that unfortunately we were over the milage requirement to get it fixed free of charge. I was really freaked out because it's the only car we have, it's very hot outside, and I work way out at the Hill Country Galleria.. but these people at Sames turned around and said they will fix it for FREE! So now all we have to do is wait. I am SO grateful for them, it's nice to see a company that truly does care for their customers. I recommend them to anybody, I even have a friend who's already in the process of getting her vehicle there! (: I'm happy we showed up that rainy day those few years ago! Thank you Sames!!!!! read more

Came back to have brakes examined and a general trip checkup since I'm about to leave. These guys are phenomenal - so nice, super professional, totally on the ball in terms of mechanical skills and it sounds like they're very affordable (except I wouldn't know bc they haven't charged me anything). The trip check was free and my brakes were in good shape. OF COURSE I find the ideal mechanic 7 seconds before moving out of state. You need to bring your car here. read more

I decided to look into purchasing a newer more fuel efficient vehicle. My Acura MDX was approaching 160k. Doing my research I decided to not purchase another SUV & decided I wanted a Lexus ES 350. I took a nice test drive & decided I needed this lower mileage Lexus. Financing was a breeze & paperwork was processed. I decided to sign the paperwork the next day Mr. Daryl Quintanilla was my sales associate. I highly recommend this dealership for anyone looking to trade in & purchase a used vehicle. It was basically a total no stress deal. read more

Everything that I am typing is True. sames red barn Sucks!!!! Maria at the riverside location was able to finance me a car after I had a repo and I am thankful. BUT, the financing was for 3X the car value and I did not know that a "device" was on the car until the car was "turned off" after being a day late on the payment. Angela at the riverside location had me initial and sign paperwork but did not go over any of the details. The car was not clean and had no gas in it when I picked it up. The so called warranty is bogus. It does not cover anything. Nobody called to let me know that my tags were in and when I got them I had to put them on. My overall experience has not been good with sames. Go somewhere else when looking for a vehicle. read more

This was my first time buying a car in my name and the two sales associates Gilbert & Laura were awesome!

I've been harassed on my email all afternoon from a sales person. Do NOT inquire here or you'll get the same! :( So disappointed in her customer service! read more

Their service department is wonderful. New transmission in one car. Then I took our Saturn in for front end work. They were fast and beat the competitors price..I have had amazing results from taking my 2 cars here. I am sad I cant take them with me when I move out of state. read more

I would not recommend this place. They think that they can take advantage of people. The cars have no prices up-front and it turns out that the prices of the cars change as they see fit. Worst of all, the prices are almost twice as much as the value of the car on the Kelly blue book! Not to mention that they will offer a "reasonable" 23% interest! Find a better place where you'll be better valued as a costumer! read more

I bought a car from sames 5 years ago paid on the car for 4 years never late with a payment. The 5th year the car started to give me problems. I went back to them to trade it in thinking I would get a great deal because I was a repeat client. Well they treated me just like anyone they hadn't done business with before. They wanted me to make a $600 car payment with $3,000 trade in on a 05 Nissan pathfinder. I left the deal on table and went else where and got a great deal. Also amongst running my credit I found out that sames didn't report that I had paid off my car to the credit bureau. I will never go back there or tell a friend. If I could rate 0 stars I would. read more

HORRIBLE experience. I took my car for a diagnostic because the car was making a squeaky noise. I walk in and tell them what the car is doing and say I think I may be the water pump but I'm not sure. They claim to do a diagnostic which I never received the reading so I pay $300+ to fix. The car is still making a noise I take it back and now its the Harmonic balancer? they man that looked at my car even said, "oh yeah, they should have seen this" I say shouldn't that had been in the diagnostic??? They gave me some story....hmmm? I go and pick up my car and the engine light goes on?? I take it back and now they are saying its spark plug wires and cylinder pack and it was going to cost around $700 to fix!!!!!! My car was running fine other than the squeaky noise. Now it runs horrible. I've taken it to the Ford dealership (my car is a Mustang) and they are baffled? They asked was the car overheating? No, dripping water/coolant? No then why did they change the water pump? I said because I told them I thought that's what it could be. They said did you get the reading after the diagnostic? I said no?? I'm a girl and maybe my mistake but I have to trust when I take my car in for repairs that they are honest. Again, my car was working absolutely fine until I took it there. Now that I'm reading the reviews I should have not gone there! When I left they were aware of my frustration. To date I have not received a follow up! I will let as many people know about my experience. Social media is a powerful tool. I don't use it for things like this but I assure you my friends friends friends will now about my experience at Sames!!! read more

We bought a vehicle from this place four months ago and have been trying to obtain our plates from them since. They keep giving us the run around bottom line , they don't have their act together everyone points fingers at each other and they don't provide good customer service. Their excuse is that the auction they purchase their vehicles from takes a long time to provide them with a title..... here's a thought ... don't put the cars on the lot until you have obtained the title from them. Regardless.... something doesn't seem right here just saying ... read more