I hired this company to fix a small break in the cast iron pipe under my rental after a hydrostatic test revealed the issue. The price seemed fair, but what I didn't realize is that I'd also be paying in stress, delays, and outright neglect.
Communication was almost nonexistent. Jacob rarely answered his phone, and when he did, I got the same rehearsed line every time: "We just need to do this and that--we'll get it wrapped up this week." That "week" turned into over a month of chasing them down with calls and emails that were mostly ignored.
When they finally completed the work, they left the crawl space a disaster--burying my cleanouts and leaving the access hole open. After more prodding, they came out to address those issues, and I thought we were finally done. I was wrong.
They had also left all the cast iron they replaced under the house, along with filthy plastic sheeting that had been soaking in stagnant water. The result? A disgusting smell now coming up from the crawl space. I contacted Jacob again, and--true to form--he brushed me off with vague excuses before disappearing for good. I even gave him a chance to respond and take responsibility, and he didn't have the backbone to reply.
This is not a professional plumbing company. They're unreliable, careless, and dishonest. If you have a serious job that requires any degree of follow-through or integrity--look elsewhere. read more