Hello! I am the first person to review St. Charles Salvation Army. I set up their account just to review them. I also want to point out that we will call their Corporatate HR office because the way we were treated in that store was HORRIBLE and one of the worst ways I was treated in any store.
We have been shopping at the Montgomery/Aurora Location for 20 years. We are vendors and we buy clothing and shoes all the time. St. Charles have just opened late 2015. We were so excited because we finally have another Salvation Army to shop to!
I LOVE my Montgomery location and everyone there we know personally because we talk to them all the time!
St. Charles was the same way! The "first" round of employees we loved them so much! First day we went and talked to all of them and got to know them! Now we do this not only because we are friendly, but because we buy so much stuff and shop every week we let them know why and what we are about!
Now St. Charles just opened in October...and somehow I have never seen so many people LEFT that location so fast and replaced by...well JERKS!
That first round of people left by December. It was replaced by a very rude woman...but she left in less then a month. Then management was replaced by another woman which was fine and we were shopping and buying many things every week.
YESTURDAY - February 20, 2016 --
We went to shop for our usual stuff. We saw a new woman. Let me describe her. We didnt approach or talk to her right away because we wanted to see who is this first.
This woman is white, around 28-30. Dark Black or Brown hair and over weight. In Salvation Army, one mostly wears a red polo or shirt as a uniform. Nope, she had a tank top on with her breast hanging out. We were in the store shopping and we can hear her loudly talking on her phone yelling at her boyfriend and talking about personal business.
Since we buy a lot we always ask for a deal. We always get some sort of deal too because we buy a lot of stuff.
We already knew it was going to be bad when there were two bikes. One was 5.00 and one was 6.00. We asked her if we can buy both bikes for 5.00
She was SO RUDE and yelled as us and said WE ARE NOT GOODWILL! NO!
Okay...now its going to get bad. The bike thing, we rubbed that off. We bought 2 shopping carts of shoes.
We placed the shoes on the belt with this woman as a cashier. She grabbed our shoes and lazily and hard and threw them into the bag with no care at all. We are NOT picky but her body language showed she didn't want to sell to us.
We asked her to please not throw our shoes.
She didn't respond or listen and we asked her again and she was so angry!
This heiffer went crazy in a second!
She said, "I AM NOT THROWING YOUR SHOES! YOU KNOW WHAT! I AM NOT GOING TO SELL YOU AGAIN! YOU ARE THROWING THE SHOES AT ME!"
We said we are only putting the shoes on the belt.
She said, "IF YOU DON'T LEAVE ME STORE RIGHT NOW I AM CALLING THE COPS! GET THE F**K OUT OF MY STORE NOW!"
She threw everything back into the car and pulled the two carts away and angrily pretend to put those shoes back on the shelf. We just stood there in Awe.
In all the years we been shopping at Salvation Army (and we have visited every location in the Chicago Land Area) something is wrong with this St. Charles one.
The shelves are empty, most employees are very lazy, the first round of employees who we liked left, and I don't know who this new person is or who made her into a manager but she is very trashy and very rude.
For a store that is a religious charity the way she acted towards us was very unprofessional and un christian like. read more