Absolutely Disgusting and Completely Unacceptable
My husband and I recently ordered carryout from Salsa Grille, and unfortunately, what should have been a simple meal turned into an extremely disturbing and unacceptable experience.
While eating our quesadillas, we discovered SMALL PIECES OF ALUMINUM FOIL mixed into the food. Yes -- actual pieces of aluminum foil were in our quesadillas. This is absolutely disgusting and, more importantly, completely unacceptable when you are purchasing food from a restaurant and trusting that it has been prepared safely.
Finding a piece of foil in your food is bad enough, but finding multiple small pieces while you are actually eating is incredibly concerning. You don't expect to have to pick through your food looking for pieces of packaging or cooking materials before swallowing it. We could have easily eaten one without noticing it, and the thought of that is honestly sickening.
This isn't a minor issue like an incorrect topping, cold food, or an order that wasn't prepared exactly how you requested. This is a serious food-preparation and quality-control issue. Customers should never have to worry about finding foreign objects in their food, especially something like aluminum foil that can potentially cause injury if swallowed.
We paid for our food expecting it to be prepared properly and safely. Instead, we ended up finding pieces of foil in something we were actively eating. It completely ruined the meal and has definitely made us question whether we can ever feel comfortable ordering from here again.
I did call the store to report what happened and asked to speak with the store manager. At the time of this review, I am waiting for a call back. I sincerely hope someone takes this situation seriously because this is not something that should simply be brushed off or treated as no big deal.
Restaurants have a responsibility to make sure the food they serve is safe and free from foreign materials. Finding aluminum foil in a quesadilla should never happen. There needs to be better attention to detail, better food-preparation practices, and better quality control.
I am extremely disappointed and disgusted by this experience. What should have been an easy carryout dinner became a situation where we were literally finding pieces of aluminum foil in our food.
One star because zero stars isn't an option. I would strongly urge management to investigate how this happened and make sure it NEVER happens to another customer. read more