On August 24, I received a "nift" gift card valued at $30 for salon services here. I have never…read morebeen here before but was very excited to try a new salon, and hopeful that this may even become my home base salon - as I super need one in the DC area. That day, I called Salon Le Fini, and spoke with the front desk manager who told me that Victoria would be seeing me on Saturday Sept 1st at 10 am. I confirmed the date, location, time, etc and put the information in my phone.
This past Saturday, I arrived at the salon, and was greeted warmly by the front desk manager - however, found it QUITE odd that the salon was open by no stylists were there yet (with multiple people already waiting). After 10:15ish, the front desk manager, sat down next to me and apologized. Stating that Victoria was on her way, that I would be seen as soon as she arrived, and that "it was her mistake as she only wrote down my appointment, but forget to put it in the actual calendar." Feeling a little dismayed, but knowing that we are all human and mistakes happen, I stated I understood and continued waiting.
10:30 rolled around, and I got another apology. 10:45, and yet another apology. 11 am rolled around, and i was feeling my patience wear thin.
About 11:15, I had a stylist named Victoria come up to me and introduce herself. (She had already arrived and started on TWO other people, even though I was assured I would be seen first!!!!) Victoria's behavior was so rude and abrasive it is almost appalling.
Victoria approached me, *told* me my appointment wasn't until 2 pm, that I was inconviencing her by arriving so early. (Mind you at this point I had already waited almost an hour and a half!) I politely stated, excuse me but my appointment was for 10 am. Victoria then brought me up to the computer system and processed to confirm my contact information - i verified that all of that contact information was correct. To which she stated, I should have received confirmation texts and emails. Note: Those were NEVER received (even in junk inboxes). I informed Victoria of that and she said that isn't her fault and I should know my appointment time. Trying to stay polite, I said, "ma'am, I do know my appointment time, I made it for 10 am, then wrote it down, and put it in my calendar on my phone; I wouldn't have made an appointment for 2 pm because I am NOT free at that time."
Victoria proceeded to argue with me and tell me that it is not her fault if I got the time wrong or didn't get the reminders. I informed her that not receiving the reminders is not my fault either, and means they should probably verify their system is working, that i have now been told multiple stories by multiple people, so it appears they are LYING to cover their behinds about forgetting to put me into the system, and that it has now been almost two hours of my time completely wasted.
I would NEVER recommend anyone to book services through this salon - unless you want to waste multiple hours of your day and not receive anything but lies, argument, rude/abrasive customer service, and no services.
