HEATHER WILL KEEP YOUR PACKAGES
This holiday season my mother purchased a beautiful messenger bag to celebrate a job that I have recently been given in NYC. I am a 5 year USMC veteran that was going through a pretty tough time before finding this job so this messenger bag was one of the few things I asked for and a big deal to me. My mom had this item shipped to her business, 3 doors down from this salon. After waiting an extra week AFTER when the item should have arrived via UPS, she got curious as to why it hadn't shown up. She called UPS, who informed her that it had arrived a week earlier and had been signed for by someone named Heather. My mother, saddened that filing a lost item claim with UPS would result in the gift not arriving in time for Christmas, did some more investigating. She walked into the flooring business next door and asked if anyone had signed for a package; they hadn't. Even more dejected, she decided to continue down the strip of stores in that shopping center. When she walked into the salon she asked if someone named Heather worked there. Heather happened to be the receptionist at the very front. She asked Heather if she had signed for a package that didn't belong to the salon. Heather staunchly denied this. Then, my mother confronted this woman, letting her know that UPS had already confirmed that a package had been signed for by a woman with her name. Heather, cornered, first pulled a box from behind the counter that was the wrong size and shape (a different package she has apparently stolen). My mother told her that this package was not the one. THEN, she went into the back and brought out the ALREADY OPENED package with my mother's name on it and my messenger bag inside. My mother asked why she had signed for the package, opened it, realized it wasn't for the salon, and kept it even though the proper address for the package was THREE DOORS DOWN. The woman huffed and replied indignantly that the salon was very busy before turning the package over to its proper owner, my mom. This was a FULL WEEK after the package had arrived.
Good on you salon for allowing this type of thing to happen in your establishment, it speaks volumes to the level of decorum and class that your management must expect of the people operating out of there. Thankfully, my mom didn't let you steal from me. I'll be more than happy to pull this review down if/when this woman is terminated, but otherwise I will be copy/pasting this review wherever I can so that it's clear what kind of operation you're running here.
Happy Holidays and Semper Fi. read more