By far the most awful limo service establishment I have ever dealt with. We typically book our services with two different competitors for all events & special occasions over the decades, however, both happened to be booked for the night needed. Here we were celebrating a special occasion and our driver, Gill, an incompetent driver was a complete nightmare - he was rude, dismissive, and extremely cranky. We had left dinner, a total of 20. The moment Gill drove off the lot we knew he was going to be a concern. People were physically being jolted from their seats. We kindly asked him to slow down and please step lightly on the break since people were starting to get sick from his consistent stopping short and it was as if he intentionally made it worse. Two individuals were injured, on two separate instances and at that point we had enough. We asked him for a second time to please slow down because someone had banged their arm. Pick up time was at 7pm, services were paid until 2am. We requested to stop at a familiar liquor store of our choice, about 25 mins out from our current location, it was as if we had asked to go to the moon. We settled for a nearby small liquor store since the first one was a dispute. We were trying so relentlessly to not have this man ruin our night. We requested to be driven to our second location, we were dropped off at the main lobby/entrance. About 60 to 90 minutes passed and we requested to be picked up. In the pouring RAIN, Gill had all of us walking, no umbrellas, about 300 ft. to his parked location. It was a NIGHTMARE. His excuse was he was not allowed to pick us up at the main door, however, the main lobby was clearly directed for pick up and drop offs of the major casino. He would not budge. It had been clear he was uncomfortable driving the limo bus. At this point, we had used about 3-4 hours of our paid service. The unbearable driving continued. You could not stand up! You were going to fly to either side of the limo bus. We tried our best to keep our spirits high for the individuals we were celebrating. You can tell how sad they were because everyone on the bus was complaining how sick they felt. Our next stop was Providence to grab something to eat, hoping it would settle everyone's stomach. On the way, there was a request made to use the bathroom. Gill stopped on the highway, in the meantime, one of the females who had previously whined and complained that she was feeling car sick had thrown up in a liquor store case and begged to be dropped off at home. She was so embarrassed. Gill REFUSEDDDDDD to drop anyone off. His first justification was that he was scared to drive at night! SIR, your shift is from 7pm to 2am? In the 15-20 years of using limo services, I have never heard of not being able to use your allotted time as needed. We now recognized we had a new problem. We let him know at that moment we were all being dropped off at 4 separate locations. 20 people- 4 locations should not be an issue. He flat out said NO! He would have to uber! We had 3 hours remaining of paid service. We reiterated we had paid for services until 2am and his response was, it was never mentioned when booked. What was the expectation? To pay for 7 hours of service and having the bus parked? We were shocked! Not to mention, a handful of individuals had already been drinking. He blatantly stated, if we were to be dropped off an additional payment of $400 would be needed. Our mouths dropped. I should have been more diligent and did some research on this company. It is clear based on the previous reviews they are horrendous. I did want to mention the bus was leaking from the ceiling, there were substantial drops of rain falling on us from the inside of the limo. My hopes are that whoever may consider Salon Salon Limousine services have better judgement than we had. It is in fact as bad as they say. They destroyed an enjoyable moment and forced us all to pay for additional transportation (uber) with 3 hours remaining on the clock. read more
