I have had 2 very good experiences here with two separate hairdressers. One was a simple…read morewash/cut/style, I was pleased with the price, the interior of the salon, the friendliness of my hairdresser and the cut! Enough that I went back a few months later for a dye for a friend's wedding. I wanted fashion color and had a really, really good chat with Melissa about pros/cons of different dyes, how much we could do in the time I had booked, etc. The dye came out really nicely and everything Melissa said was 100% true (how it looked, how it faded, etc). I really enjoyed my conversations with her as well and thought she was pleasant and interesting. She also treated her staff well from what I could tell. I will definitely continue to use this salon.

Always have an excellent pedicure with McKenzie! The spa is very nice and the nail room…read morecomfortable. There's lots of colors to pick from. McKenzie is always on time, professional and a great conversationalist!

I'm very upset. I came back for a second time with Bonnie as I wanted my hair lighter. She was…read morestill working on a client so I sat to wait, then noticed I had left my coat there the last time I was there. I got up and took it and said "I'm going to bring this out to my car so I don't forget it again." Apparently she misheard me and thought I said "forget this" so she followed me out and said I was kicked out of the salon for my my attitude. She then messaged me and said she wouldn't do my hair with that attitude because she and her client heard me say "forget this!" I then went to tell her no they must have misheard me as I said " I don't want to forget this again" but she had already blocked me from messaging her. Very unprofessional.

Consider yourself forewarned - when you go see Jenna at Zen, you'll never want to see another hair…read morestylist again. For years I struggled to find a good hair stylist. In Boston, I would pay a boat load of money on Newbury Street and walk out of the salon looking like a news anchor from the '80s. While I found an incredible stylist in Portland at a high-end salon, it was rough shelling out $75 every few weeks on a haircut. One day, my luck changed - I couldn't get in with my normal stylist, so I took a chance on Jenna - and I haven't looked back since! Aside from being personable, laid back, and a downright hoot to hang out with, Jenna is an awesome stylist who makes me feel like a million bucks every time I leave Zen. She always takes the time to have a conversation about what I'm looking for in a haircut - from how long I want to devote to styling it each day to whether or not I'll need to pull it back when I go to the gym - and I've never been disappointed. I have an angled bob cut that requires a lot of precision, and she's right on every time. Not only is she a master with the scissors, she does an incredible job coloring, as well. Just recently, she gave me a great overall color with partial highlights and it turned out beautifully and lasted thanks to her shampoo recommendations. While Jenna's prowess when it comes to styling is bar none, the cherry on top is that she's affordable. It doesn't cost me an arm and a leg to get my hair done and that's just another reason to add to my list of why I am hooked. While Zen may look small on the outside, it's beautifully laid out inside and really accessible from anywhere in Greater Portland. Give Jenna a try if you're looking for a great new 'do!

I love this place. Karen usually cuts my hair and she's awesome. Everyone is friendly and customer…read moreservice-oriented.

Karen is fantastic! I hadn't had a haircut for 2 months and she made look "as good as new" :)…read more Don't know how she does it - remembered just how i like my hair and took her time to get it right. Thanks, Karen, you're the best! MikeR

Portland has a crazy number of options for hair salons, and I've had my hair done at many. This…read morestudio ranks at the top of the list. Patrick has worked his magic on my hair 5 times now. He clearly knows his way around a salon chair. What he's not- pretentious, over priced, sloppy. What he is- a master with hair, friendly, tuned in to client's needs and so much more! His studio space is beautiful, relaxing, intimate & clean! He's experienced & efficient. Every time I have had the pleasure of a salon visit with Patrick, he's been focused, upbeat, & hit the hair ball out of the park! He's never tried to up sell me products or services. I highly recommend this studio. After 20 years of patronizing Portland hair salons branded as "the best", I haven't had the best experience. This is the first time I can state- This studio THE best.

Recently relocated to Maine and out of all of the moves we do as a military family, I have to say…read morethat the most stressful part for me is, finding new personal care spots such as a hair salon. As someone who has had a vet horrible hair cut experience, I dread trying to find the one to take a chance on and willingly go months or years waiting to find the right one. I took that chance with Starz and didn't ask for anyone in particular but I just so happen to get placed with the perfect stylist, Chrystal! She listened and gave me the exact cut I was looking for. She's so sweet and personable and great to chat with. Before you know it, your are in and out. The price is a little high for a cut ($45), but I will gladly pay it again and again knowing I won't walk out looking like a butchered sheep dog. I highly recommend Chrystal for your hair needs.

For the highlights, the color came out great but then for the cut... basically looked like an at…read morehome hack job. Asked for it to be fixed but she didn't really know how. I'll be going somewhere else to try and get it fixed. And for the haircut, I just asked for a basic bob cut with the front angled down a bit. Instead I got about 3 different lengths with the front being the shortest.

I think they do fantastic haircuts and hairdos here. I have sat here on many different days and…read morehave been blown away by the skills at this salon has. Each person brings a special sweetness I enjoy every time I walk in. It's always clean bright and filled with that feeling that they're ready to make you feel like the best you, that they saw from the moment you walked in. I recommend making an appointment to see any of these talented folks. Cheers!

This review is specifically for Harmony. She's amazing! My hair was healthy and happy post-cut. She…read morelistens to everything you want and is extremely accommodating. Also she's fun to chat with during the cut, letting you talk as little or as much as you want. I'm definitely coming back and sending my boyfriend to her as well!

I've followed 4 Friends from their place on Stevens Ave to their new location on Washington Ave. My…read morefavorite stylist, Sharon, is unbelievably kind and talented but the whole staff is so warm and friendly. They really make you feel like part of the family. When I left for college, I made sure to fly home from New Orleans every time I needed my hair done. Sharon always perfects my haircut and highlights -- I 1000% recommend her for all your hair needs!

I got my hair butchered by Stephanie...and the worst highlights ever, I had to get them done 2…read moreweeks later...she has no idea how to color or cut hair..Sadly I actually paid her almost 300 dollars !!!!! Complete robbery... I told her you are the professional please give me a cute cut with highlights, she did nothing...my hair is awful.... Do NOT go to this salon....They will rip you off and leave you with crap hair and say, oh but come back, I will fix it and charge you more!!!! NEVER AGAIN...the worst place I have ever been! DONT GO.....

I am really disappointed by my experience here. Within the first 3 minutes of walking in i could…read morejust feel how unwelcome i was. I suggested i could reschedule and come back another time and they said no they would take care of me. I was so excited for my appointment, something so simple getting a trim to clean up the ends, and i ended up leaving in tears wishing i left when i first questioned the place. They need work on customer service and how to welcome their customers. They didnt charge me which i was thankful for but i think they didnt because they recognized the poor service and bad cut i was left with. I will not be back after this horrible experience nor would i recommend. 1

Gail is a fabulous hair stylist! The shop was upbeat, fun, and had great amenities. The prices are…read morevery reasonable. I'm so glad I found them!