I was a longtime client of this salon and had referred multiple friends and family members over the…read moreyears, which is why writing this review is so disappointing.
On May 22, I had an appointment for highlights, a shampoo, cut, and style. During the consultation, we reviewed inspiration photos and discussed the look I wanted. We agreed on adding noticeable dimension and brightness to my hair, and I was told the photo I provided was achievable.
Unfortunately, the final result looked nothing like what we had discussed. There was little to no visible change, and we actually had to walk around the salon and look at my hair in different lighting so I could try to see the highlights that had been done. I left confused and disappointed, especially considering I paid $437.48 for the appointment.
When I expressed concerns before leaving, I was told to "sleep on it" and that if I was still unhappy, they could try to squeeze me in later in the week for a correction appointment. The problem was that this appointment was for my graduation photos. I had already taken time off work, spent several hours in the salon, and had photos scheduled. Waiting several more days and hoping another appointment would fix the issue was not a realistic option. I also had no existing color on my hair before this appointment, as the last color service I received was from the same stylist in February 2025.
After multiple appointments over the years where I left unhappy with the results, I did not feel comfortable returning and hoping for a different outcome, especially with such an important event approaching.
What made the situation significantly worse was what I discovered after the appointment. Once I got home and styled my hair myself, I realized the haircut was uneven and appeared broken into sections in multiple areas. With my photos quickly approaching, I had no choice but to seek corrective services elsewhere.
The stylist who corrected my hair had to cut several inches off to make it look even and healthy again. I was honestly in tears. What was supposed to be an exciting appointment before an important milestone became stressful and upsetting. Not only was I unhappy with the original service, but I also had to spend additional money to fix it. The stylist who corrected my hair also strongly recommended that I seek a refund.
I attempted to handle everything privately before ever considering a review. I emailed the salon, explained my concerns, provided photos, and requested a resolution. After waiting more than a week for a response, I received a partial refund. However, the refund did not even amount to half of what I paid for the appointment and did not account for the additional money I spent correcting the issues elsewhere.
I followed up and explained why I did not feel comfortable returning for a correction and that the haircut required professional corrective work. In response, I was eventually sent a copy of the consultation disclaimer that clients are required to sign when booking appointments. There was no explanation, no response to the concerns I raised, and no return phone call. When I replied explaining that the disclaimer did not address any of the issues I had experienced, I never received another response.
At no point did I feel that my concerns were genuinely addressed. Instead, I felt dismissed.
I understand that mistakes happen and that not every hair appointment goes perfectly. What ultimately led me to write this review was not just the outcome of the appointment, but how the situation was handled afterward. As a longtime client who had referred multiple friends and family members to the salon, I expected better communication, accountability, and customer service.
Unfortunately, after this experience, I will be taking my business elsewhere and can no longer recommend this salon. I wanted very much to resolve this privately and continue supporting a business I had trusted for years, but that was not the outcome. I hope sharing my experience helps others make an informed decision.
