What an extremely unpleasant experience I had today at the Salon De Estrellas at Dorado, PR. My teenage daughter is going on a trip so I thought I would book a mani/pedi appt for her and thought I would ad a blow/dry so she would get the whole beautifying experience. There are plenty of nail/hair places in Dorado, but since I am fairly new in this area I booked the whole package early morning at Salon De Estrellas as they told me they are open & have available appointments for todays afternoon. When I came in with my daughter at the scheduled time, they told me to wait, which was the first negative sign for me.
After several minutes they took my daughter and said they will start with her hair while doing her nails and that she should be done in about an hour - hour & 1/2. 10 minutes later I got a call from her saying that she is almost done, explaining they told her they have no time available for her manicure & pedicure, which was the primary reason why we went & made the appointment at this salon.
After rushing to the place and trying to find out what went wrong, I got to speak with SANDRO the 'Manager' of this dump. He explained to me that they are overbooked and can not accommodate my young daughter ! As I spoke to him, there were multiple people coming in & out to their appointments ( which I am sure were not scheduled more advanced than mine ) . Sandro's attitude was extremely nasty, hard for me to understand for someone who works in the service industry and should have some nice 'people skills'. Told him it's pretty shitty to refuse & cancel on a young girl and that I would not be returning here ever thanks to this negative experience. He immediately told me he would charge me $30 for the blow/dry instead of $10 just because I was complaining about them not holding on to my reservation !
I usually try to be positive and nice even in bad situations, but Sandro has been a nasty a*shole with no manners and I only wish people would decide wisely when choosing a nail place as the selection in Dorado is pretty good and Salon De Estrelas is certainly a place where the customer is not a priority or treated with respect. read more