Horrible! If you're a female, do NOT go for a massage with a male. I would never and have never…read morewritten a review like this other than for Euforia. After my experience at Euforia the One horrible time I went, my girl friends will never go back. Horrifying! Don't Go, Ladies.

We booked a same day massage here because we had to change flights to make our cruise on time…read more(JetBlue delays). Turned out to be an amazing error in our favor - we did an 80 minute couples massage and it was phenomenal. Michael and Jarina took incredible care of us and set us up for a week of relaxation and much needed rest. Place was super clean - check in was in the nail salon, but massages are on the second floor next door. Uber/Lyft from the airport and to the cruise terminal was painless. Will do again if we're back in San Juan.

I initially booked my appointment for 12 PM, which was canceled by the technician. I then…read morerescheduled for 2:15 PM, but she unilaterally moved it to 2 PM. Ten minutes before the appointment, she called with an unnecessarily hostile tone and asked, "Are you going to be here at 2?" I responded that I'd be five minutes late. She replied, "Okay, 2:05 then." I arrived at 2:08. She looked at me and, instead of greeting me, chose to comment, "Umm... you're late," in a condescending tone. She then proceeded to point out what service I had booked--gel tip refill maintenance--and told me she couldn't do it because she had another client at 4 PM and the service would take until then. I calmly asked her to honor the appointment, as I had come a long way and was only four minutes late. Rather than provide the service or offer a solution, she sat down, argued, and shifted all the blame onto me. When I asked if she would truly rather sit there for two hours doing nothing than honor a scheduled appointment, she confirmed--yes--and continued to deflect responsibility. This kind of behavior is not only unprofessional, it's deeply disrespectful. I had used her service once before and had already sensed something was off. This experience confirmed it. The energy was hostile, the customer care nonexistent, and the accountability zero. I would strongly advise others to avoid this place. If professionalism and basic courtesy matter to you, look elsewhere.

I desperately needed a pedicure, last minute. I called this place after 4pm hoping she could…read moreaccommodate me at 5pm & she did so, for a gel pedicure. It was 10mins away. Cute, pleasant, tiny room, 1 chair nail salon. She's pleasant, professional, did a beautiful gel pedicure & also got a simple manicure without nail polish. All in, over an hour. But when she told me how much was the price! I was shocked! $80 FOR A GEL PEDI & $20 for a simple manicure without polish! Never again. I gave her a $20 tip because I'm a fair person & she did a great job. But $100 total price was not fair, not right, & not worth a Gel Pedi. I did tell her I'll pay it because it's my fault for not asking the price before she did the job. However I'm sure she knows that it's wrong for her not to mention first hand or post a proper visual sign of her exuberant prices. I wish her well. But she won't get far if she is not transparent with prospective clients about her prices. It almost feels like she was somewhat deceptive.

best place in the US i got men's manicure. highly recommend. just go and get!!!!!!!!!read more

It's not open anymore. Do not visit. They have not removed any of the signs. Really annoyingread more

When you want an elevated spa experience without hotel-spa pricing, Cloud Spa strikes the right…read morebalance. We were looking for a quality massage in San Juan but didn't want to pay full luxury hotel spa prices. Cloud Spa, located right next to the DoubleTree Hilton, ended up being the perfect middle ground--polished, relaxing, and professional without feeling over-the-top expensive. The space itself feels calm and thoughtfully designed. It's clean, serene, and well-run. While it doesn't have extended lounge or relaxation rooms where you can spend hours in a robe, it does deliver where it matters most: the treatments. Experience & Service * Very accommodating and welcoming staff * Smooth scheduling and check-in process * Locker and restroom facilities available * Focused environment centered around quality treatments Treatments * Excellent massages--skilled therapists and relaxing atmosphere * Wide range of treatment options available * Feels elevated and professional, not rushed or basic This is ideal for someone who wants a high-quality spa treatment without paying premium resort pricing. You're not coming here to spend half the day lounging--you're coming for a great service in a polished setting. Verdict Cloud Spa delivers strong value for the experience. Elevated but approachable, professional yet comfortable. If you're staying near the DoubleTree or simply want a dependable spa option in San Juan, this is an easy five stars.

Deep tissue massage while visiting PR. The venue is nice and clean, quiet as expected. I had a…read morevery good therapist - can't remember her name but she was amazing!

Made an apt 36 hours in advance for mani / pedi. Got there 10 min early... waited 40 minutes... the…read moretech finally said she was running behind and she would be done in 5 minutes. 15 minutes passed and I asked again how much longer. She said she was finishing up... after waiting 50+ minutes, I walked out. Customer service was awful.

The absolute best gel manicure I have ever received and she did it without water! It supposed to…read morehelp with the longevity of the polish I believe. Nanette took her time and was very detail oriented. If you are in the San Juan area, check it out!

Tony is amazing and provided absolutely top-quality service. Extremely friendly, fast, and…read moreprofessional. Great vibe and excellent experience overall. If you are in San Juan, you definitely have to come get your hair done here. Much better, super helpful, and highly recommend.

I am staying just around the corner from the salon and wanted a pedicure. The service was very good…read moreand the staff are lovely. My Spanish is limited but we all managed to communicate. I was offered beverages (an excellent coffee) and even served some dessert one of the employees had brought. I found the treatment was very well done; a great deal of attention to removing dead skin, calluses, etc. Lots of moisturizing. A week later my feet still feel "just done". The salon is spotlessly clean, too. I would go back (may pop in for a manicure before I head home...) and definitely would recommend this salon.

A marvelous spa. The facility is clean and tranquil. Courteous and helpful staff. Check-in was…read moresmooth and well-organized. My pedicure was excellent. I will certainly go again the next time I'm in San Juan.

The Spa at Condado Vanderbilt is easily one of my favorite spas. It was easy to book my treatment…read morevia email. The front desk staff was so friendly and welcoming, even joking with my partner when he dropped me off. The reception area is lovely, with seating and a small boutique. The assistant led me through the changing area, restrooms, sauna, steam room, and relaxation room. The lockers were easy to use. I enjoyed my time using the sauna and steam room. The relaxation suite was lovely, with delicious juices and snacks. I just wish there was hydrotherapy available before the spa service (there is not a whirlpool or cold plunge). I opted for the hammam, which is an elite treatment. I'd been wanting to do this treatment, at this spa, for a few years and it was fantastic. My therapist was absolutely amazing and I felt so comfortable with her. The hammam treatment happens in a stunningly tiled room. The history of hammam is explained, which I loved. My therapist explained the treatment protocol and that put me at ease. Once the treatment started, I never wanted it to end. It was so interesting and very relaxing. I left with softest skin imaginable. The Spa at Condado Vanderbilt is wonderful. This was an early anniversary trip and they gave us a lovely surprise, even though my partner opted not to partake in a spa service (now a regret of his). The spa was so calm and relaxing and they have the best staff. I loved every second of my experience here, and not only am I planning to go return, we are planning to stay at the Vanderbilt (which we should have done this trip).

Terrible lugar! Nada de servicio al cliente, nada de buena…read moreaptitud! Ambiente hostil! Mediocre por no decir otra cosa!

This is a family business and the children mother and daughter work here. I wish I could give them…read moremore stars as they were friendly but there are so many reasons. I came for gel-shellac manicure. We wanted a pedicure but I couldn't bear the service or to wait any longer. 1. The place is not clean. They have their snacks and lunch on the tables, the tools are unsanitary. They spray the clippers and tools with spray but you can still see the dirt. 2. The water they used was cold for the presoak. 3. The person doing my nails did not polish them evenly. My manicure took over an hour simply because after each coat of polish she took a brush and used polish remover to wipe the messed edges. The end product is not very polished. 4. My husband didn't get a pedicure because the only lady available refuses to do men's feet as well as they were going to make us wait another two hours just to have one lady do us both. 5. I paid $18 for manicure and 20 for the "gel/shellac" and that's crazy. After I got 3 coats of my nails with a painful wait for her to wipe the edges she didn't even give me a manicure. I had to ask her if she was going to massage my hands after she has gotten up to prepare a pedicure tub for me. She then said "oh yes I'm not done" and just put lotion on my hands no massage. I know if I didn't ask she would have not done so. And I paid for it! We ended up here because everyone was booked but if you are in a rush or a bind it will do but they need to up their standard of sanitation and service. They initially said we could not book a pedicure because they had appointments but later (within 45 mins) they could if we waited 2 more hours. (No one had come in).

I usually come here for highlights and haircuts. Alexandra is very good and professional. Sometimes…read moreI've arrive without an appointment and she accommodates me without any problems. I've even brought my son here for haircuts every now and then.