I've had very mixed experiences here. I've gotten my hair trimmed/waxes here before and they did…read morewell. However recently I went here to schedule an appointment for my wedding hair. First I scheduled a trial and my stylist cancelled twice over the span of about a month. At this point it was only two weeks before my wedding and they couldn't fit me in with another "senior stylist" so I went with another random stylist and understood appointment would be free of charge for the inconvenience. However once the trial was done (it took almost 3 hours and still wasn't quite right) I still had to pay 95+ tip as apparently only the hair cut was free (25) and I still was expected to pay for the styling. Then we get to my wedding day and I am supposed to have a senior stylist but was cancelled on a THIRD time the day of my wedding and was only told once I arrived at the salon. The same girl who did my trial did my wedding hair and I didn't complain much because who wants to complain on their wedding day? My bridal party also got their hair done and it was all beautiful but mine took an extra hour compared to my bridal party even though I requested a very very simple style , just curls and a little bit pinned back, and it came out very poorly despite me trying to steer the stylist in the right direction. I had to redo my hair completely afterwards even though I paid over 100 for my hair. I curled it myself and had a wedding guest who happened to do hair help me style it. Took less then 20 minutes and was perfect when we did it ourselves. After the wedding I looked back at the photos they took at the salon and I can't believe they let me walk out like it was! Totally falling out, messy, asymmetrical and bobby-pins showing (Photos from the salon and by the time I got home) About 3 weeks after my wedding when all the celebrations were done we called this salon back to explain what happened and ask for a partial refund or at least something. My mother who called was accused of "extortion" by the owner when she said she was calling before I posted this review... which is an honest review and we wanted to give them a chance to right it before complaining online. Then we were told we should have planned my wedding further out which has nothing to do with them messing up my hair so much. In the end they said they would call us back and it's been 4 days now. Overall really disappointing, This was the most stressful part of my whole wedding. They should have done more to compensate me or at least done my hair well... this was my WEDDING hair for crying out loud.

I had a really nice experience here. I texted them last night to get in today and they were more…read morethan accommodating. I haven't been this satisfied with a partial highlight in a long time! I'm very icky about my hair and who does it but I'm not from around here and wanted to get it done today before the holidays. They also were very nice about me bringing my son. Will be back!

If I could give zero stars, I would. I booked what I thought was a simple blowout for a wedding,…read moreand somehow this salon turned it into a masterclass in how not to treat a customer. I showed up ready for my appointment, only to be told I "missed it" -- and instead of an ounce of flexibility, compassion, or basic customer service, they hit me with a $54 charge for absolutely nothing. Let me get this straight: I didn't receive a service, didn't sit in a chair, didn't even get a squirt of shampoo -- but they still charged me as if I had? What a brilliant business model. Take people's money, offer zero solutions, and call it "policy." The level of smug indifference was actually impressive. No effort to help, no reschedule, just a robotic "that's our policy" repeated like a script. It's wild that a business so obsessed with "no-shows" seems to have no problem no-showing on basic decency. I hope the $54 was worth it -- because that's the last dime this place will ever see from me. If you value customer service, honesty, or common sense, take your business anywhere else.

I had a truly great experience with Olivia at Blowout Studio today. She was so nice and friendly…read moreand did an AMAZING job on my hair. She did a great job making sure she knew what I wanted and delivering it. Plus it was easy to book online. I will absolutely be back!!!!

I was told I could not return to this salon. Why? Because I questioned what had been done to my…read morehair. They did redo the color. I wanted to give SM another try. I called to make an appointment. I was told I couldn't book anymore appointments. This made me feel sick inside. But of course there are so many other options.

I'd been a regular for over 10 years. After a few bad haircuts (bad dry cut) and inexperienced…read morestylists, I get my hair done elsewhere now. In the past 3 years or so the price increases have been pretty much non stop. I think my haircut went from $80 to $105 in just a few years. the annual price increase happened twice in one year.

Holly is one of the best people in the world. Everytime I go there my hair looks amazing and turns…read moreout perfect.

From the owner: Salon Industry specializes in hair cutting, coloring, hair painting and scalp treatments.read more

I came in today August 23, 2025 to get some blonde highlights. I have been trying to achieve that…read moreICY BLONDE look for quite sometime. I saw Sera, and she absolutely crushed it!!! The time, patience, precision, technique and heart that put into my hair is UNMATCHED!! I will never go anywhere else again! I 100% recommend Sera and W Salon to anyone for all your hair needs. Not to mention that the place is absolutely adorable, and has such a welcoming vibe to it!!

I have come here for months now and always receive an amazing haircut, I go to Cameron and he…read morealways knows what I want! He gives me advice on how to keep my hair nice and what haircut he suggests. The staff are friendly and I feel welcomed every time I come here!

-DISHONEST - RUDE - UNPROFESSIONAL-…read more I only give one star reviews when the business fails to treat me like a human being. If you are polite, even if your product sucks, I'll give you at least 2 stars. As you can tell from my reviews and my rating distribution (https://www.yelp.com/user_details?userid=v1P1mFlnPjVTJredlhJuwg) - I *almost* never report negative experiences. I much prefer to use this forum to sing the praises of local businesses in hopes it helps them thrive. However, there are sometimes rare and extreme circumstances that make me break away from that mentality to use this venue as a warning to others (like being served raw chicken in a restaurant that won't make it right, or being blindsided by inexplicable personal attacks from a business manager, such as the case here.) Weeks back, I scheduled an appointment at SoHo Salon for my hair and nails for my pre-bachelorette party beauty treatment. Yesterday, two hours before my appointment, the technician (Tina) called and had to cancel; her vacation had run long. I was disappointed but understood. Things happen. She asked to reschedule. We rescheduled for this morning at 9:00, before the salon even opened. I moved around several other appointments and went on with my life. The last thing she said to me was "see you in the morning, thank you so much for your flexibility." This morning she did not show up, nor did she answer her cell phone. No one answered the Salon phone. I was disappointed, but not angry yet ; maybe she had an accident? Maybe she overslept; people make mistakes. I left a message on the salon voice mail, saying she missed our appointment and to please have a manager call me back. No one called me back. I continued calling throughout the day, at least 4-5 times, but did not leave additional messages. I wanted to talk to a manager because I knew a good, professional manager would have: (a) Acknowledged me. Because I am a human being who now had wasted hours of my time. (b) Apologized, because that's what professionals do when mistakes are made. The apology would them open the door for me to give them another try. (c) And most importantly, and the reason I kept calling back, a good, professional manager would have bent over backwards to fit me in for an appointment today, before my trip. No calls returned. On my call #4 or 5, someone did answer. The manager came on and was absolutely disgusting. I was very caught off guard. I had not been rude and I had no idea why he was so angry at me (unless they were screening their calls, and were frustrated I hadn't gone away yet?) ~ Manager Chaz said that she rented a booth from him and the missed appointment had nothing to do with him. To which I replied, "Sir, in all due respect, it does affect you. I hired her under your business name. When I go online and write about having a wonderful or terrible experience, that is on your business-" He hung up on me. Moments later, the owner called me. Told me that my appointment was in the calendar for next Wednesday, not today. To consider it cancelled. They didn't want my business. And HE hung up on me. I was even more confused. How did I misunderstand the words "See you tomorrow?" or the other words, "We will get it done before your trip on Thursday, so sorry I messed with your schedule."? Better still, how come the manager and owner were so angry at ME? I had done nothing but try to give them my business. And even if I screwed up in a way I don't see, how do they think it is okay to treat a fellow human being like that? I checked my email, and there was one from her, sent yesterday, confirming my appointment for this morning at 9am. I forwarded it to the manager... Still, no apology. So either the owner lied to me, or the woman who missed our appointment changed the schedule to cover her a** and lied to the owner. Either way, I had an appointment made weeks ago canceled and rescheduled, then a no-show, then no calls returned, then rudeness and hung up on, then called back to be hung up on again. These people are absolutely nuts. I am new in town and have been bouncing around trying to find a stylist I like; they just lost out on years of potential business. I am not upset Tina rescheduled. I am only a little annoyed she overslept and missed the appointment. But I am livid at the way I was treated in the fallout. In this situation, the manager took no responsibility at all and put the blame on his employee that he claims no longer works there. But despite the mistake of his worker, she is not the person who elevated this rectifiable situation with unprofessional and personal attacks - that was him. Yes, his employee didn't show up and then lied about it, but it is his responsibility as the manager to make the situation better for his clients. Instead, he made it much, much worse. Please, for the love of humanity, take your business elsewhere.

Really beautiful salon conveniently located at the 4 corners in Pittsford Village with great…read moreservice. Great deals on cut, color and keratin treatments. Chas Inzinna is a color expert and will NOT disappoint. I've been going to Chas for years and I always get compliments on my hair color. Allyn Dasta is also at Soho, and she offers permanent makeup including lips (full color and liner) and brows. Allyn is really great at what she does If you're considering permanent makeup, check out her website at http://www.beautifulpermanentmakeup.org Really great find it Pittsford, so definitely visit Soho!

A friend of mine recommended this place. And I was looking for a gift for my daughter's birthday…read more This was perfect. We had the 60 minute Himalayan salt massage. I think. Hot rocks were involved. It was very relaxing. The place was beautiful. Everybody was very nice. Sauna and shower were available before or after the massage. I would definitely do this again.

I originally scheduled with Nina but she was unable to cut at the moment so Lindsey took over both…read morevery polite and understanding. There is nothing wrong with my hair style it's just not what I want I don't like light hair nor frizz I love shine and weight not everyone can tame my hair but she did do a amazing job everyone was so polite, nice and it was very clean down to the restroom. They even have a hydraulic chair for when u wash ya hair for ya comfort. It was an amazing experience tbh.. maybe I have to try something different.. ‍. Thank you for an amazing experience.